Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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  1. Kezia Lounel Badulid

    Kezia Lounel Badulid

    Certified Geek (Project Manager, Researcher, Trainer, Paralegal)

    United States - Last active: 4 months ago - Tests: 17

    "HONOR & EXCELLENCE!" - living up to the UP Motto • Highly detail-oriented individual with excellent organizational and communication skills • Superb Project Management, Event Organizing, problem solving & prevention skills • Experience in Business Planning & Development utilizing strong research skills • Type 80 wpm, expert level in all MS-Office programs and Google applications • Highly tech-savvy, with long experience in computer troubleshooting and repair, computer assembly and setup, technical support (and tutorial) over the phone and over the internet • Skilled in website development (HTML, Content Management Systems and a little PHP & MySQL), web hosting, search engine optimization, and publishing; and adept in various computer softwares, such as MS-DOS, Windows 9X, Windows ME, Windows XP, Windows 7, MS-Office, mIRC, Adobe Pagemaker & Photoshop, SPSS, and many others • Two decades of intermittent legal assistant experience in the Philippines, doing online legal research and drafting all kinds of contracts, extrajudicial settlements, affidavits, pleadings, etc. • Knowledgeable in the patent industry, including but not limited to collecting and collating US (mostly from USPTO PAIR) & foreign patent documents, making patent family maps & diagrams, monitoring litigations and analysis & data extraction from litigation documents • Fluent in English, Filipino, Waray & Cebuano, with a customer satisfaction focus • Resume available at • Latest LinkedIn Profile at

    $40.00 /hr
    0 hours
  2. Heidi Kelley

    Heidi Kelley

    expert customer-support specialist

    United States - Last active: 12/09/2014 - Tests: 3

    I'm a very passionate and dedicated Customer-support specialist with the flexibility to customize an approach to meet all types of communication styles and personalities. Expert in need-identification, intake and listening skills. High degree of organizational skills and ability to multi-task. Strong interpersonal and communication skills to interact positively and work well with others as a client/patient consultant.

    $25.00 /hr
    4 hours
  3. Tabitha Moore

    Tabitha Moore

    Outreach Specialist/Link Builder

    United States - Last active: 04/07/2014 - Tests: 1

    I have developed strong sales skills that have enabled me to build a record of sustained sales increases for my employers. I thrive on challenge and change, and I look forward to new opportunities to build positive customer relationships every day. My energy, analytic skills, organizational abilities, and creativity in tackling problems makes a positive contribution to all clients. I have always been able to establish and maintain excellent relationships with clients and coworkers at all levels.

    $22.22 /hr
    0 hours
  4. Marien Villar

    Marien Villar

    Experienced Translator / Experienced Customer Service Representative

    Mexico - Last active: 08/21/2014 - Tests: 1

    I currently work as a freelance translator and transcript from English to Spanish or viceversa. I have an Eanglish Degree and Teach English 3 hrs a Day. I've worked 5 years in Customer Service. Now I work as a Freelancer. I was a trainer and team Leader in the company I worked for.

    $35.00 /hr
    0 hours
  5. Magdalena Matias

    Magdalena Matias

    Customer Service Rep

    United States - Last active: 3 months ago

    My name is Magdalena Matias, I am a detail oriented individual with experience in managing administrative and operational responsibilities. Throughout the years I have gained many skills such as organizing time to maximize daily productivity. I possess a strong work ethic, flexibility, and commitment with the ability to quickly learn and apply new techniques in a fast paced environment. I am an interactive leader and team member; I utilize constructive communication and advocacy to promote optimum team performance.

    $16.67 /hr
    0 hours
  6. Maurizio Lotesoriere

    Maurizio Lotesoriere

    Native Italian/English translator: Virtual assistant.

    Italy - Last active: 07/01/2014 - Tests: 3 - Portfolio: 1

    Given the opportunity, I can offer my 25 years experience with translations from Italian into English or viceversa. I can also translate for Courts of Law and lawyers. I am registered in the legal interpreters and translators log by Brindisi (ITALY) Courthouse. I offer a task oriented, analytical approach to all levels of translation, from a wide spectrum of specific linguistic needs, whether they be legal designations, or technical medical terminology.

    $16.67 /hr
    0 hours
  7. Tapu Tonga

    Tapu Tonga

    Adminstrative Virtual Assistant

    New Zealand - Last active: 3 months ago - Tests: 4 - Portfolio: 2

    Welcome! My name is Tapu Tonga from New Zealand. I am very happy and eager to use my Resume Writing skills and knowledge coupled with my administrative skills to help you whether you are an individual or business, project a professional image in every work I do for you. Upon successfully completing AWAI (American Writers & Artists Incorporated)'s Resume Writing Course, I was able to create effective resumes for an Urban Planner, Finance Manager, Chauffeur and Tourism Consultant. I have over 20 years’ experience as an administrative professional. Progressively I have moved up through the ranks in the Tourism Industry as an Administration Assistant in the following areas: Information & Front Office, Public Relations, Marketing, Education & Training. An early retirement in 2013 from the Public Service had encouraged me to use the power of the Internet to offer Virtual Administrative Services. I also have 20 plus years’ expertise in the following administrative areas • Data Entry and Word Processing (Word, Excel, Powerpoint, Publisher) • Customer Service • Internet Research • Translation (English to Tongan and vice versa) • Typing and Transcription

    $20.00 /hr
    0 hours
  8. Bethany Collins

    Bethany Collins

    Operations Manager, Project Coordinator, Collector, Account Manager

    United States - Last active: 09/21/2014

    Results-oriented business professional with proven abilities in strategic planning, managing project, improving efficiency of operations, team building and detailing project information to determine effective progress for operations. Able to identify areas of strength and weakness and implement company policies, standards, changes in operation and system that optimize productivity and bottom line. Demonstrates ability to motivate staff to maximum productivity and control cost through the most effective uses of manpower and available resources.

    $15.00 /hr
    1 hours