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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Delfin Jr III Ylaya

    Delfin Jr III Ylaya

    Expert in Live Chat, Email and Phone Customer Service Representative.

    Philippines - Tests: 10 - Portfolio: 2

    Expert in Live Chat and Ticket Management, Email and Phone Support for both Customer Service and Technical Support. With more than 10 years of experience on different Customer Service-related fields, I have developed myself to be a good and competitive person and I am always willing to discover new heights in my career. I am also a highly proficient typist who keys an average of 75 wpm of precision. I am expert with most office software, including MS Office, Excel, Access, and PowerPoint.

    $7.78 /hr
    4,369 hours
    5.00
  2. Kamal Elmikh

    Kamal Elmikh

    Moderator

    Morocco - Tests: 1

    To whom it may concern, I hope this finds you well, I have been working for a DBF call center for years now, Iam competent moderator.I worked on many international professional, and dating sites.Moderating Ads,Photos,Inbox Messages, and many other things. I hope I can find an online job soon with this site. Best regards Kamal

    $5.56 /hr
    0 hours
    5.00
  3. Haydee Valloyas

    Haydee Valloyas

    Customer Service Representative

    Philippines - Tests: 2

    An individual seeking for stable freelance and home base jobs. I am a skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups and able to adapt to changing priorities and maintain a positive attitude and strong work ethic.Always willing to work in flexible schedule, full time or part time. I have More than 4 years experience in call center industry. Excellent spoken and written English ( 60 WMP ). I can Take phone calls ( inbound or outbound ) . Well experienced in using Zendesk.

    $3.00 /hr
    0 hours
    5.00
  4. Daniel Schiffman

    Daniel Schiffman

    Professional Broadcaster (Locutor)

    Nicaragua - Tests: 4 - Portfolio: 1

    Hello: I am a professional broadcaster, Right now I’m working on a self-owned radio station as a Director and administration thereof, I have enough experience in audio, record announcements, read news, jingles, acting, storytelling, live entertainment, among other things. I've been doing this for 15 years and it's something that I really like. Previously I worked for multinational companies where I acted as manager. In my free times, which are many, I work translating articles, writing articles, designing logos for companies, transcribing audio into word, and doing 3d eBooks covers. I really enjoy spending time on the computer and learn everyday what is coming on the market, I'm a positive person and very enthusiastic and above all responsible. I think I can do the job entrusted to me in a professional manner. I can work full time if necessary. I have skype and we can converse at any time you like. ------------------------------------------------------------------------------------------------------------------------------ Hola: Soy un profesional de la locución, estoy trabajando en este momento en una radio propia como Director y Administración de la misma, tengo una experiencia basta en grabaciones de audio como, grabar anuncios, leer noticias, jingles, actuación, narración, animación en vivo, entre otras cosas. Llevo haciendo eso 15 años y es algo que me gusta mucho. Anteriormente he trabajado para compañías transnacionales donde me desempeñe como gerente. En mis tiempos libres, del cual son muchos, trabajo traduciendo artículos, escribiendo artículos, diseñando logos para compañías, transcribiendo archivos de audio a word, y haciendo 3d portadas de libros electrónicos. Me gusta mucho pasar tiempo en la computadora y aprender cada día más lo que está saliendo en el mercado, soy una persona positiva y muy entusiasta y sobretodo responsable. Creo que puedo hacer el trabajo que me encomienden en una forma profesional. Puedo trabajar full time si es necesario. Tengo skype y podemos conversar sobre el empleo cuando guste.

    $5.00 /hr
    0 hours
    5.00
  5. Anthony Jackson

    Anthony Jackson

    Freelance Worker

    United States - Tests: 3

    I would like a challenging and time consuming job that I can be dedicated to. I speak fluent English with no accent.I developed outstanding interpersonal skills. I believe in great customer service at all times to all people. I have a amazing work ethic and good time management skills. I learned great multi-tasking skills and problem solving skills in combination with quick thinking. I have good typing skills and data entry experience. I can be a very flexible worker especially with my open hours. I will accept any job especially a challenge. Jobs in phone support , customer service and data entry are primary jobs I look for.

    $5.00 /hr
    0 hours
    5.00
  6. Jerelyn Boltiador

    Jerelyn Boltiador

    Virtual Assistant

    Philippines - Tests: 6

    A Virtual Assistant, Purchasing Staff for 2 years & former Call Center Agent for 1 year & 6 months well versed in Administrative job, Phone/Email Handling, Customer Service Support, Inventory management/Stock Monitoring, Budget Monitoring & Order processing. I'm hardworking, result-oriented and very keen on detail person that is looking for any administrative job. I worked as a tier III customer service representative for 1 year and 6 months. I've been handling managerial calls and technical calls. Over that time, I learned how to handle pressure and be flexible. I also worked as a purchasing staff for 2 years in one sugar mill in our locality and I responsibly work alone since my superior was assigned to a different mill site. I did all the clerical jobs in the office. I can very well perform my job with less supervision. I also have experience about creating blogs in Wordpress, Managing Inventory in Shopify, managing Orders in Ebay & Shopify and article spinning. I spun articles about real estates.

    $4.50 /hr
    0 hours
    5.00
  7. Carlos Porter

    Carlos Porter

    Unix/Linux System Administrator

    Costa Rica - Tests: 3

    Unix and Linux System Administrator with 5 years of experience on HP-UX, Solaris, AIX and Linux servers. Greatly knowledgeable on case and application management, troubleshoot expert, End-user support, IT group leader and support. Highly proficient on Shell Scripting, Server and Network Monitoring, System performance evaluation, NFS/Web Server, LVM Management, kernel configuration, Python and Bash Programming and User Account Management. Sufficient experience on incident management on diverse applications, platforms and technologies. Task oriented in order to fulfilled goals and datelines. Skillful analysis, resolution and engagement of technical issues [hardware, network and services based] Team player, pro-active and committed, used to fast decision making and coordination process, as whole a solution provider.

    $8.89 /hr
    0 hours
    5.00
  8. Ellie Puryear

    Ellie Puryear

    Fast and reliable work!

    United States - Tests: 17

    Over the years, I have cultivated an absolute love and passion for Administrative and Personal Assistant duties. I have found the career or Administrative Assistant and Personal Assistant, to be not only something that I truly enjoy,but also something that I excel at. I am now at a place in my life where I am interested in not just being an Administrative/Personal Assistant, but also a position where I would ideally be able to use my fluent Italian skills.

    $11.11 /hr
    8 hours
    4.70
  9. Camitta D.

    Camitta D.

    Blogger,Data Entry,Cust. Service, Quality Assurance and Army Trained

    United States - Tests: 9

    It would be a pleasure to work with you so that I might demonstrate how my abilities fit your needs precisely. I am experienced in: -customer service- event coordinating -multi-tasking, business projects -quality assurance with use of Excel-sales/marketing -product articles writing -data entry -web design -SEO -office administration -Microsoft applications -Technical Support

    $12.22 /hr
    3 hours
    4.59
  10. Nathaniel Parsons

    Nathaniel Parsons Agency Contractor

    Versatile Customer Service and Support Professional

    United States - Tests: 9 - Portfolio: 8

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions. When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions. Online learning continues to help me build my skill set along with on the job experience.

    Groups: salesforce.com

    Associated with: AGS Solutions LLC Agency, Affordable USA Outsourcing, AGS Solutions LLC

    $14.00 /hr
    7,658 hours
    5.00