Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Yehlen V.

    Yehlen V. Agency Contractor

    Data Entry Specialist/Web Researcher

    Philippines - Last active: 27 days ago - Tests: 2 - Portfolio: 2

    To fully apply and utilize my technical, interpersonal and management skills for achieving the target and developing the best performance in the esteemed organization. I also would like to implement my innovative ideas, skills and creativity for accomplishing the projects. I have proven track record in handling both inbound and outbound transactions for B2C, B2B and Lead Generation Accounts. I am proficient in MS Office Applications--PowerPoint, Word and Excel. Effective in doing internet research and applications, keen to details, energetic, reliable and can work with very minimal supervision.

    Associated with: Philippine Outsourcing Services

    $3.33 /hr
    4,134 hours
    5.00
  2. Muhammad A.

    Muhammad A. Agency Contractor

    Ayaz Mayo

    Pakistan - Last active: 3 days ago - Tests: 2 - Portfolio: 16

    I've been in the business since 2008, graduating at the top of my class in computer science. I can provide creative web designing solutions that can make even a boring design a treat to watch and use. With a top eye for design. I understand the needs of the client perfectly and add our own creative juice to create a website worthy of the vision. Combining top notch programming expertise and out of the box ideas to produce the perfect app that can sustain the competition and come out at the top! As a web developer I have experience with HTML5, CSS3, PHP, MySQL, Apache, AJAX, Javascript, OOP, jQuery, Twitter Bootstrap & Foundation, Facebook API, Wordpress, Joomla, Magento, opencart, x-cart. Pinnacle cart. I also had the possibility to work on E-commerce, PSD to HTML / HTML5 (with responsive layout). Now I am running my own small software house! where I gather experts to resolve any issue related to the web apps and hired new interns to boost my work speed.

    Associated with: Desire BPO (Pvt.) Ltd.

    $15.00 /hr
    785 hours
    5.00
  3. Pamela M.

    Pamela M. Agency Contractor

    Project Manager & Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 8

    I have 10 years of experience in: ~ Customer Service (Email, Phone and Live Chat) ~ Project Management/Virtual Assistance ~ B2B Sales and Marketing ~ Order and Account Management/Processing ~ Telemarketing, Appointment Setting and Lead Generation For Customer Service, I can handle anything from basic account information questions, billing and technical concerns and escallation issues be it via Live Chat, Emails/Tickets or over the Phone. I am proficient in using Zendesk, Salesforce, Zoho, 1Shoppingcart, Authorize.net, OfficeAutoPilot to manage accounts, process refunds/cancellations and answer simple technical concerns. I am an efficient communicator and an organized and efficient customer service expert, self-starter and goal oriented. I finish tasks in a timely manner and I aim for excellence. I am eager to learn and is committed to explore my full potential to be able to contribute to your company. My goal is to be able to utilize and perfect the skills and innate talents that I have gained, learned and developed through the years and at the same time, be part of a company that would help me grow more both as a person and as a professional.

    Groups: Pro Customer Service

    Associated with: The Affiliate Network, Client Expert Solutions, Advanced Services

    $15.00 /hr
    10,930 hours
    4.85
  4. Filipe Faria

    Filipe Faria Agency Contractor

    Portuguese Native, Admin. Assistant, Web researcher, Data management

    Portugal - Last active: 1 day ago - Tests: 8 - Portfolio: 3

    Multi-Task Virtual Assistant looking for outsource work. Customer reception literate (not the case in here). Customer care specialist; I have wide experience as administrative assistant in areas of Tourism - Hospitality, Health, and Hydrotherapy, among others. Excellent performance in general Office service; Excellent negotiator with a high level of argumentation, especially as regards to purchase; Extremely organised; Attention to detail; Accuracy sense; Able to assimilate and implement ideas and projects; Able to seek and propose new ideas for work improvement; Great skills in Windows, Microsoft Office, and many other software; Exhaustive Web researcher; Fast and accurate data entry services; I can easily provide email services, including customer care. Fast ability to translate, human and reliable, English to European Portuguese and vice-versa; Able to manage Wordpress and Blogspot content; Many other skills, tools and resources for a variety of tasks; Fast learner, if needed. Able to work up to 50 hours per week; PC with 2 monitors for higher productivity. My commitment: Given mission is mission accomplished!

    Associated with: Samsourcing, New P2B solutions Agency

    $8.89 /hr
    4,795 hours
    5.00
  5. Daniela G.

    Daniela G. Agency Contractor

    Translator, Proofreader, Voiceover, Customer Service and Much More!

    Argentina - Last active: 1 day ago - Tests: 5 - Portfolio: 1

    My name is Daniela Gonzalez. I´m a responsible and hard working, quality translator and proofreader, among other things. Please review the comments left by previous employers to learn more about the way I work and the quality of my translations. I'd also like to add that my hourly rate is flexible depending on the job and is not to be taken as a fixed rate as it will differ for different jobs (translation, transcription, voice-over, proofreading). I look forward to working with you!

    Associated with: Spanish to English (E - S) translators

    $6.67 /hr
    1,392 hours
    5.00
  6. Larry Colinares

    Larry Colinares Agency Contractor

    Executive Professional Real Estate Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 9 - Portfolio: 35

    I am an Executive Professional Real Estate Virtual Assistant from the Philippines, who has been serving the US and Canadian professionals over the past few years. Real Estate is my niche and passion and as a matter of fact I am a Real Estate Agent here in Manila and work with the Biggest developers and used to be an Executive Assistant in one of the Real estate Brokerage firm. I have worked with Real Estate Investors and Realtors in the USA and Canada and as a result I have a very good understanding of the US and Canadian Real Estate Market. I am also an Investor and Trader. Invested in Stocks (Locally -Philippines Stock Exchange) and Trade in Forex (Foreign Exchange). I also conduct seminars to Forex and Stocks for Free. Other Role: ✔ Project Manager ✔ FOREX Trader / Trainer ✔ Stocks Trader / Investor ✔ Customer Service Representative (Inbound-Outbound) ✔ Telemarketer (B2B, B2C, Cold Calling, Warm Calling, Appointment Settings, Telesales) ✔ Real Estate Expert (FSBO's, Expired Listings, Short Sales, VA) -Buyers -Investors -Realtors ✔ Add Postings Over the last few years, I’ve been managing teams from the call center industry and here on oDesk. One of my main goals is to help provide cost-effective solutions for you and your business. I have more than 2 years of total experience in customers of working in this industry I handled Customer Service, Telemarketing & Telesales (Appointment Setting, Cold and Warm Calling), Virtual Assistant, and Data Entry Professional with several US, Canada, UK, Australian and Asian companies including Real Estate industry, Insurance Company, Banks, Telecommunications Small to Medium size of Business and in US Government. As a customer Service Representative / Telemarketer I can do the following, Selling, Assisting and Dealing with clients. I am good in Both Written and verbal skills. I am also knowledgeable in Microsoft office applications ie; excel, word, PowerPoint presentation. Selling is my passion and I love dealing with people, I handle Inbound and Outbound Business to Business call, Business to Customer and Cold Calling. Flexible in my office hours (PST or EST) positive, can multitask and explorer type of person. I aim to join a highly competitive industry in the world and maximize the company’s output and productivity by providing great customer service to meet the company's stated missions and goals. Thank you so much and wish to speak to you soon. Regards, Larry Colinares VA / Telemarketer / CSR / Data Entry / Appointment Setting / Real Estate Expert Project and Team Manager

    Associated with: 24/7 Contact Center Solutions®

    $7.50 /hr
    3,761 hours
    4.86
  7. Lailanie S.

    Lailanie S. Agency Contractor

    Professional VA | Project Manager | Customer Service Manager

    Philippines - Last active: 6 hours ago - Tests: 2 - Portfolio: 3

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester

    Associated with: RAVN

    $20.00 /hr
    2,608 hours
    5.00
  8. Piyush Kedia

    Piyush Kedia Agency Contractor

    Mapping the world with data

    India - Last active: 1 day ago - Tests: 4 - Portfolio: 4

    I am a self driven individual with more than 5 years of IT experience. I have been successfully implementing data mining projects for over 5 years and have dealt with big clients who have entrusted me with the job of populating complete websites using information from various sources on the internet. My patient and perfectionist nature along with my attention to detail has helped me accomplish these goals single handedly. I have received a great amount of appreciation from my employers for my transparent and succinct communication while working on a project. This enables them to track the progress of work get a good estimate on the completion deadline. I work in a very customer focused manner and believe in building a lont term relationship with my customers.

    Associated with: Datamap

    $8.00 /hr
    6,458 hours
    4.98
  9. Nelly A.

    Nelly A. Agency Contractor

    Customer Service Supervisor

    Spain - Last active: 3 days ago - Tests: 8 - Portfolio: 3

    Hello my name is Nelly, welcome to my profile :-) I am a customer service professional with 6 years of experience working as a chat/email/phone support agent. During my experience, I have been using tools like Zendesk, Kayako, Amazon seller central, Hermes Net(Vocalcom) and Zoiper; to handle client requests such as orders placement/cancellation, refund, password, feedback and troubleshoot technical issues. I also sold new products/services. As a native French speaker and being proficient in English, I am comfortable working in both languages. I am deeply familiar with Microsoft Word, Excel and team communication platforms like Slack, Bitrix24. In addition, I adapt quickly to new programs. I am equally adept at communicating directly with clients, as I am in supporting teams with their client-facing activities. I am highly motivated, professional, multitasker, team player and have demonstrated competitiveness working under pressure. I look forward to working with you as a customer service representative.

    Associated with: Alpha Virtual Solutions

    $15.00 /hr
    1,859 hours
    5.00
  10. Scott Dalon

    Scott Dalon Agency Contractor

    Experienced Team Lead, Sales, and Project Success Manager

    Philippines - Last active: 6 hours ago - Tests: 12

    I'm an American that is currently residing in the Philippines. If you're looking for a highly motivated individual that takes pride in their work, then look no further. Currently I work as a Project Success Manager in the Client Success division of Upwork, but I'm looking for extra work. I also do a bit of recruiting as part of my job at Upwork. I have an awesome VoIP system here so making calls to the US and Canada is not an issue and that comes inclusive if you hire me. I won't send you a bill for that $3.49 that Ooma charges me each month that's for sure. Here are some things that I'm pretty good at: Management/Team Lead- I've managed teams as big as 50 people and as small as 5 people. Recruiting- I can find you the very best freelancers for the job that you need done. Virtual Assistant-I'm awesome at this and I love doing it. Go ahead. Hire me for a test drive. Sales-I've done all types of sales before. At one point I even sold steel buildings. That was miserable. If you asked me to do this again, I probably would have to decline the job invite. Sorry!! Customer Service Rep- This is basically what I'm doing for oDesk now. I've done it with most of the jobs I've had. I'm not just limited to what I've listed above though. I can do just about any administrative work. I've been a Team Lead for an insurance company as well.

    Associated with: NOLAgency

    $22.22 /hr
    3,574 hours
    5.00