Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Miguel Anggam

    Miguel Anggam

    Virtual Assistant, Article Writer and Spinner , Forum and Blog Poster

    Philippines - Last active: 22 hours ago - Tests: 4 - Portfolio: 4

    Quality and focus are two things that I put into my work and that the task on hand will be given great attention. I have been in freelance writing for 3 years now. If you are looking for a provider with no attitude problem, who is always available to communicate, and most of all deadline and goal oriented, then feel free to contact ME for an interview that you will not regret.I also have experience in Virtual Assistant, Chat Support, Customer Support for a Penny Auction Site, SEO, Forum and Blog Posting, Auto blog cash, Article writing - spinning - submitting by the use of THE BEST SPINNER and Writer's Notepad, making videos using article video robot, and the basics such as the use of MS Office and Open office.

    $5.56 /hr
    8,251 hours
    4.53
  2. Deric Gonzalez

    Deric Gonzalez

    Business Administration

    Nicaragua - Last active: 22 hours ago - Tests: 1

    i have more than 5 years doing customer service for company like sprint, cricket DHL. Also i have experience in sale over the phone, i have worked for companies like vonage for inbound sale and also have experience in collecction working for companies like Bonded Collection Corp. I'm a fast learner and willing to work under pressure.

    $8.89 /hr
    3,303 hours
    5.00
  3. Rosevie P.

    Rosevie P.

    Admin Assistant, Data entry, Researcher, Virtual Assistant,

    Philippines - Last active: 22 hours ago - Tests: 2 - Portfolio: 2

    My goal is to help you and your business grow. I seek opportunities to enrich my capabilities, discover new challenges and be an asset to different companies. I value other's time, effort and money this is exactly why I always make sure to present excellent results in fast turn around time. I seek long-term agreements specializing in my areas of expertise. If I have to, I'm also prepared to undergo training for whatever skill is required.

    $3.33 /hr
    4,670 hours
    4.61
  4. Dan jr. D.

    Dan jr. D.

    customer service/ telemarketer/ appointment setter/ personal assistant

    Philippines - Last active: 22 hours ago - Tests: 8

    I have been working in the call center industry for more than 5 years now, I've worked with different kind of accounts mainly focused in customer service and sales. I've worked for GMC as a collection agent, at&t as a customer service representative, Jetstar airways for flight booking, president's choice financial for credit card acquisition and lastly with Microsoft as customer service representative. I can say that I've learned new things in every calls I've answered and, i make sure that i apply it in the next call. I am the type of person who loves to have things done and, things to be done properly.

    $6.67 /hr
    2,264 hours
    4.76
  5. Arselie T.

    Arselie T.

    Appointment Setter/Virtual Administrative/Data Entry/Amazon Listings

    Philippines - Last active: 1 month ago - Tests: 2 - Portfolio: 8

    I am Arselie B. Tomada. I work in the Call Center Industry for almost 3 years. I was responsible for outbound calls particularly Appoitnment Setter, Virtual Administrative,Telemarketer,Amazon Listing,Timeshare, Life insurance, Personal Assistant,Mobile App,Call Screen er , Data Entry, Lead Generate, Web Research, Audio Data Collection and Email Handling. I am also good in computer literate such as Microsoft Word, Microsoft Excel, Power Point,Google Docs,Word Press and Email Marketing. I have a knowledge of using Google Voice,Google Calendar and including soft phones the Zoiper, Ring central, Call fire, Skype and 3CX. Excellent in verbal and written communication skills. I am a result oriented person, fully dedicated to my work.I have a good attitude and work skills and I am reliable and eager to learn new things. I am highly self-motivated and very teachable. Moreover I am a fast learner. I am hard worker and moreover this designation is under my field of interest so I can handle it. I am also a person to be trusted, honest and reliable. Team work is my best attribute, you should not hesitate to hire me. I will do my utmost best to achieve the goal.

    $5.00 /hr
    364 hours
    5.00
  6. Sushil Gautam

    Sushil Gautam

    Customer Support Specialist | VA | Technical Support | Data entry

    Nepal - Last active: 7 days ago - Tests: 7 - Portfolio: 2

    “Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.” I have 4+ years of experience and have worked in the Multinational Organizations wServe Inc and G5solution LLC. I worked here in the Customer Support | Marketing and Sales Departments.I have great web, technical support and customer support services expertise. I personally believe that a Good Customer Service is the backbone for all business. I do not see a project just like a project but like a professional responsibility which should be completed within the deadline and with high quality standards. I am available 40+ hours per week and ready to work in LIVE US Time Zones. Availability can be increased further as per Business requirement. I can provide you Business Support Services, Technical Support, Virtual Assistance, Data Entry, Appointment Fixing, Sales follow-up calls, web research and Data entry etc. I have high speed internet connection, phone lines (US Canada), headset and fully loaded computer. I have backup arrangement for power and data safety to provide you uninterrupted services. I am always available from 8am - 6pm CST. I am a fast learner, a dynamic person, the right choice and exactly the person you need to support your business. Please Contact!

    $5.56 /hr
    428 hours
    4.78
  7. Alicia Roose

    Alicia Roose

    Experienced Web Research , Creative Writer, Out of the Box Thinker

    United States - Last active: 1 month ago - Tests: 4

    I am a strong leader and work well independently. I have done hours of research for professors, others and myself. I have a PhD in Behavioral Psychology, a Masters in Cognitive Psychology, B.A. in Cognitive Theory, and duel A.A. in Psychology and American Sign Language. I love learning new information and can be relentless in tracking facts down. I have Multiple Sclerosis which has stopped me from working in a traditional setting. My mind is active and I have mobility just not enough to be on my feet for 8 hours. I can do whatever I set my mind to. I have been a pioneer and director of a christian school,worked with kids no one said could make it, worked with the disabled, and written christian education curriculum. What you need done I can get done in a timely manor with the quality you need. If it is an a.s.a.p. job that is what I thrive on. I can help you succeed.

    $12.00 /hr
    17 hours
    5.00
  8. Gladys B.

    Gladys B.

    Customer Support, Seasoned Writer, Financial Adviser, & HR Specialist

    Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 4

    Thank you for viewing my profile. I am a seasoned worker with multitude of skills. I have experience in the following: • Call Center – 3 years, Customer Service, Technical Support, Corporate/Sales in Voice/Email Support • Law Office – 4 years, Secretary • Hotel and Restaurant Management and Poultry Operations/Livestock/Feeds – 3 years, years, Executive Assistant and Human Resource Specialist/Partner/Recruiter/Trainer • Insurance – (AIA/AIG) – 2 years, as a Financial Adviser/Insurance Sales Agent I am passionate to organizing things. I am a natural leader with strong work ethic, have excellent attention to details, motivated and diligent. I can work in minimal or even no supervision at all. I am a Writer since 5th grade. Currently, I do minimal part-time editing, writing and proofreading from various SEO companies. I write 40 wpm. I am in love about today's technologies and loves accomplishing tasks taking advantage of them. I have experience using/doing the following: • MS Office – Word, Powerpoint, Excel • Wordpress • Adobe Photoshop and Acrobat • CRM • Web Browsers such as IE, Safari, Mozilla Firefox, and Google Chrome • Office Outlook • Basic Accounting – Balance Sheet • Website Management – Store and Blog site With a mix of skills in human-relations, admin. work, communication, and customer service, I remain enthusiastic to contribute to any undertakings.

    $8.89 /hr
    225 hours
    4.60
  9. Alejandra liezl N.

    Alejandra liezl N.

    Freelancer

    Philippines - Last active: 26 days ago - Tests: 8 - Portfolio: 1

    I am here to assist you to provide a good quality service. I am committed in providing the best work for my employers. I have excellent English communication and writing skills with experiences in various fields such as customer service, writing and translation, web research, data entry and data mining. I am flexible, trainable, very approachable and trustworthy. I deliver what I promise. Skype: alejandraliezl

    $10.00 /hr
    67 hours
    5.00
  10. Rasec S.

    Rasec S.

    Experience Data Entry | Virtual Assistant | Email Technical Support

    Philippines - Last active: 4 days ago - Tests: 18 - Portfolio: 7

    I seek a job as a freelancer contractor where I can utilize my skills as well as my work experience for the benefit of the company and myself. I am financially driven and I value my reputation very much that is why I only take or apply job that I am 100% certain that I can deliver a high quality result. If you are looking to hire a highly motivated and dedicated freelancer Data Entry/Web Researcher who can provide proficiency in verbal and written skills and produce top-notch content. I can provide assistance for your needs. Objectives: ✔ To provide quality service to my clients. ✔ Establish myself as a credible and first-rate Freelancer ✔ To build a strong & long professional relationships to all my clients. Strengths: • Capable of fast learning. • Comprehensive in English, • Profit-oriented and business oriented • Managerial skills • Good customer relation skills • Above average computer skills • Above average in typing skills (+/-40) I.T Skills: • Experienced user of several words processing packages including Microsoft Word, Excel spreadsheets, PowerPoint and Photoshop. • Google Doc, Google Spreadsheet, Adobe Photoshop Communication Skills: • Interpersonal skills developed to high level while dealing with staff, colleagues and customers in retail management. • Able to work effectively with colleagues of all levels and of all ages. • Report writing experience gained in business and academic environments. • Delivered regular team training sessions for staff on customer care, product ranges, and health and safety issues while in retail. Planning & Organizing Skills: • Effective time management, self discipline and the ability to work under pressure. • Checking and tracking data in my part-time administrative role requires accuracy and close attention to detail. Team Working/ Leadership Skills: • Gained experience as a team member and team leader. • Group work has been a regular feature at university, through project and lab work. It is central both to my administrative job and managerial work.

    $5.00 /hr
    746 hours
    5.00