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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Jeffrey Pascual

    Jeffrey Pascual

    IT Technical Support / Data Entry Professional

    Philippines - Tests: 5

    I am a graduate of B.S. Computer Science and my core competency and expertise lies in computer skills in general: from the most basic skills like encoding/data entry and usage of office applications, to more advanced skills like programming, troubleshooting and networking. I have experience working in the BPO/Call Center Industry where I developed my communication skills among many others.

    $5.56 /hr
    4,021 hours
    5.00
  2. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  3. Bryan Dominguez

    Bryan Dominguez Agency Contractor

    Data Analyst/Data Entry/Web Research/Technical Support Representative

    Philippines - Tests: 4

    Ive been working in the BPO industry for more than 5 years already as a Customer/Technical Support Representative.Having the issues of the customer resolve and providing them customer satisfaction has always been a goal in my job that I never failed to achieve ever since.I have a knowledge in data research, data entry and other administrative task. My current role is DATA/Reports Analyst. I am taking care of company or accounts data, making overall performance reviews account, team and agent levels. I am a versatile person and exceeding my employers expectation is my mantra. i worked with confidentiality and integrity.Proficient in EXCEL, MS Word, MS PowerPoint, Outlook and simple PC setup. Lastly,I have a fast and reliable internet connection and can adjust to rotating schedules.

    Associated with: Bestgreat Service Outsourcing

    $4.44 /hr
    3,563 hours
    5.00
  4. Daniel M.

    Daniel M.

    Expert technical support

    Kenya - Tests: 6 - Portfolio: 1

    A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

    $11.11 /hr
    8,026 hours
    4.77
  5. Maria Christina Bondal

    Maria Christina Bondal

    Technical Support Representative

    Philippines - Tests: 2

    I previously worked for Convergys Philippines with a position for Technical Support Representative, handled AT&T services like AT&T dsl for 9 states and Uverse. I can troubleshoot cable tv, internet and home phone. I am also a berlitz passer. i can handle irate customers and multi-task at the same time. I took communication skills training, product training and call handling. I also have knowledge configuring wifi connections with laptops, tablets, cellphones. Can troubleshoot mail clients like thunderbird, outlook, windows live, can also support basic online email like yahoo and gmail have knowledge in windows operating system like win xp,vista,win 7 and mac 1.My objective is to provide superb performance for the company's needs. 2.To be able to make customers very satisfied on the company's services 3.To make sure that every issue is resolved. Sieble and WFE are examples of the tools that i use to troubleshoot. Those tools are specially designed to host and support ATT services and products. It is a perfect example of ticketing system where you can update, amend, edit and track cases from customer that call in regarding a specific issue with the company's services. I can also handle basic billing inquiries, make a sale if necessary or if the client demands it, can adjust to any kind of changes. I am willing to be trained. I can handle shifting schedules and there wont be any issues with time management. I prefer working on line because in that way i can concentrate more in what i have to do. i don't have to travel 2-3 hours just to get to work and in this way i can save more of money.

    $7.50 /hr
    1,238 hours
    5.00
  6. Glenn C.

    Glenn C. Agency Contractor

    Webhost Technical Support

    Philippines - Tests: 7 - Portfolio: 2

    I was working before in a web hosting company which is 1and1 and Fasthost for 3 years and 5 months. I know about hosting and creating a web site. I do have basic knowledge about php, asp, cms application, database and proficient in troubleshooting email client. Also I was working before in a Internet Service Provider which is Comcast for 7 months. We troubleshoot customer's phone and internet connection via chat.

    Associated with: Contact Center Support Outsourcing ™ Agency Agency

    $4.00 /hr
    1,621 hours
    4.70
  7. Stefan Spirkovski

    Stefan Spirkovski

    Zendesk Technical Support Specialist

    Macedonia - Tests: 7 - Portfolio: 4

    I started to work as a IT support agent, just to try out something new, but then... I fell in love with this type of job. The communication with so many different customers, the art of getting their trust and satisfaction has been a alluring and main driving force for me, for the last 2 years. I love to learn new stuff (kind of addicted to it), and I do that quick and efficiently. With my educational background in IT, I have plenty of technical skills that would come in handy in various situations. I play exceptionally in a team environment, and I consider the team to be my family. I can handle all kind of stressful situations, and I get the best of it 99,9% of the time. I guarantee that if you make your choice to add me to your team or company will be 100% satisfactory.

    Groups: Pro Customer Service

    $16.67 /hr
    1,600 hours
    5.00
  8. Sheetal S.

    Sheetal S.

    Tester / QA / Technical support

    India - Tests: 12 - Portfolio: 11

    • 7+ years of experience on odesk in Quality assurance, functional testing , handling support via email , office admin jobs, recruiting, forum administration. 11 years of experience in regular job. • Good knowledge of the entire QA cycle – writing test plans, test cases, manual testing, bug filing and meeting the deadlines. Knowledge of bug filing by integrating with tools like testuff, fogbugz • Understand the feature design specs and UI specs to get the overview of features planned for the release. • Adaptable communication skills to work within a global team and ability to work independently as well as in a team environment. • Self Motivated, professionally and efficiently qualified with knowledge in the field of research, marketing and other admin jobs with an eye for detail, besides testing. Trained well to use independent judgment,managing and imparting confidential information. Demonstrated ability to maintain confidentiality; organize workload to ensure deadlines are met. • Experience in working in MS Office, MS Word, MSPowerpoint, MS Excel.

    Groups: Pro Customer Service

    $15.00 /hr
    12,447 hours
    5.00
  9. Rafael Segovia

    Rafael Segovia

    Technical Support/Customer Care

    El Salvador - Tests: 6

    I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

    $5.56 /hr
    5,476 hours
    5.00