Browse Zendesk job posts for project examples or post your job on Upwork for free!

Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.


Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

Last updated: October 1, 2015
Clear all filters

Philip peter R.

Philip peter R.

Customer Support, Email Handling, Zendesk Suppport

Philippines - Tests: 10 - Portfolio: 1

I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

Groups: Pro Customer Service

96% Job Success
$7.78 /hr
7,990 hours

Lisa R.

Lisa R.

Customer Service Guru/Zendesk Response Agent

United States - Tests: 4

In the past I have provided services as a customer service guru utilizing e-mail, chat and ticket support for a nationally known Pet Store. Many times complex issues were routed to me because I became best suited to handle those issues-I am thorough and strive to obtain the goal of customer satisfaction with every interaction. There's not a computer system that I am afraid to learn to use. However, proposals that incorporate Google Drive and Zendesk seem to best pique my interest. In my most recent role, I have been providing services as an Experienced Medical Coder and Biller with Neurology concentration. Using a paperless environment, I provide ERA extraction services; sharing those files with appropriate personnel. I process Insurance and Patient Payments, Utilize EHR systems to verify patient eligibility and to provide records during the appeal process, and I also submit claims electronically. I am a well rounded, "do what needs to be done" contractor who works well independently, while working in my private office with no distractions. In a previous working life, I was an Office Manager for a Physical Therapy Facility, and a Medical Coder, and Medical Biller for several Physicians of differing specialties including: Pediatrics, Ophthalmology, Oncology, and ENT. Other positions I've held include: content provider, an article writer, moderator and internet rater. I have experience with real-time and stored short answers, and search results rating. I also provided Internet Research and Bio-Parse services for my clients. My goal is to provide top-notch services with little to no required supervision. You hire me, I deliver the services for which I am's that simple.

Groups: Pro Customer Service

100% Job Success
$16.76 /hr
3,631 hours

Claire B.

Claire B.

Virtual assistant/Customer support-Zendesk/Linkedin Promotor

Philippines - Tests: 4

I am in the customer service industry for four years now, office and home-based. I can work with a minimum supervision as an individual and as a team member. I have strong work ethics and high quality standards. I commit myself to anything that I do and I gotta be the best. I am flexible to any schedule and ready for training anytime.

100% Job Success
$5.56 /hr
5,245 hours

Richard Nyakundi

Richard Nyakundi

Zendesk Expert, Technical Support and Customer Support Manager

Kenya - Tests: 7 - Portfolio: 1

Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

90% Job Success
$16.67 /hr
1,927 hours

Andrey Sarapulov

Andrey Sarapulov Agency Contractor

Zendesk Consultant and Project Manager

Czech Republic - Tests: 8 - Portfolio: 5

Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

Groups: oTranslators, Pro Customer Service

Associated with: Andrey Sarapulov [company]

100% Job Success
$30.00 /hr
8,555 hours

Ehnjaylegem Teng

Ehnjaylegem Teng

Customer Support, Writer, Admin Work, Zendesk etc.

Philippines - Tests: 5 - Portfolio: 2

UPWORK TOP RATED, 100% JOB SUCCESS, 4.99 STAR FEEDBACK, 9,500+ HOURS WORKED, 38 JOBS! "Exceeding Your Expectations Always!" Feedback ratings are above average to perfect. I work professionally and give excellent comments and suggestions to my employer. Okay, here's what I can do and have worked with: CUSTOMER SUPPORT - Email, Phone, and Chat - Problem Solver - Logical, quick thinker ADMIN WORK - Daily, weekly, monthly reports that includes customers' details and concerns. - Tally those up to see which concern most customers contact you about. - Research and test drive tools/platforms and give you a detailed feedback to know whether or not the tool is useful for your business. - Can train and create study materials for new hires. - and all that good stuff. WRITING -Articles -Ghost writing -Blog -Spin MULTI-LINGUAL Filipino / Tagalog English Cebuano FAST LEARNER AND DEDICATED Not all businesses are the same. I might have had YEARS of experience in this industry (custmer service) but I'm not arrogant. I'm willing to be taught, adjust, and learn. Call me "Gem". My real name is kind of a mouthful :) Ah don't be intimidated of the rate. That's always negotiable. Talk to me about it.

100% Job Success
$8.00 /hr
10,432 hours

Hanna Danice Rafols

Hanna Danice Rafols

Live Chat & Zendesk Customer Service Specialist

Philippines - Tests: 3

Over the last 5 years, I had experienced providing the best customer service through taking inbound calls, answering Emails and Live Chat. I have knowledge working on a specific platform like Zendesk, Livechatinc, Zopim, Helpscout, Zoho, CRM, Magento, Shopify and Channel Advisor. I am very keen into details and even small things, always make sure that work is accurate and perfect. I can do multitasking, fast learner and willing to be trained. I can only speak English in which I can rate myself 8 out of 10 in oral and 8 out of 10 in writing.

96% Job Success
$5.56 /hr
5,115 hours

Harold lee S.

Harold lee S. Agency Contractor

Expert Customer Service Representative | Zendesk | Live Chat | Email

Philippines - Tests: 5 - Portfolio: 7

I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

Associated with: iDesk Connect

70% Job Success
$9.00 /hr
4,197 hours

Joselito D.

Joselito D.

Outbound Sales, Order Processing, Customer Service, VA, Zendesk

Philippines - Tests: 5

Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.

100% Job Success
$8.00 /hr
5,993 hours