Support Master/Leader. Workaholic. Walking Dead Aficionado.
Last active: 2 days ago
I have spent the last few years supporting start-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution.
I have nearly a decade of experience offering unmatched support for companies, from small start-ups to fortune 500 businesses.
I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support.
I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy.