Technical Support Representatives

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  1. Jon W.

    Jon W.

    Technical Support Specialist/Help Desk

    United States - Last active: 3 days ago - Tests: 8

    I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

    $22.22 /hr
    6,090 hours
    5.00
  2. Negoslav Pejovic

    Negoslav Pejovic

    Team Leader of Technical Support Engineer L1

    Serbia - Last active: 3 days ago - Tests: 2 - Portfolio: 3

    Quick and easy learning as well as pronounced talent to hand over knowledge, adaptability, creativity, burly logic. I’m analytical, devoted to job, undependable, sometimes perfectionist, but always loyal. Additionally I handle the pressure well, meeting the deadlines, being independent in solving tasks, etc. I’m very creative person, modest, and very good in impersonal work with colleges. Experienced at working in thing0 that demand very devoted approach, precision with very short terms and I come upon, in that, excellent. I want to prosper professionally and I’m up to strive in it, whereby overwork or any other activities which can be useful in your business.

    $18.89 /hr
    2,670 hours
    5.00
  3. Manilyn M.

    Manilyn M.

    Virtual Assistant|Web Researcher|Data Entry|Technical Support

    Philippines - Last active: 1 day ago - Tests: 8

    Being a Computer Science major, I am exposed to software development and the use of various applications. I am flexible, fast learner, and can easily adapt to changes . As a working student, I have extensive experience in doing administrative tasks like typing, creating Powerpoint presentations and reports, data entry, web research and writing articles.

    $11.11 /hr
    5,828 hours
    4.89
  4. Robert H.

    Robert H.

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 1 day ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    $12.00 /hr
    5,761 hours
    4.70
  5. Oleg Russkin

    Oleg Russkin

    Software Technical Support with Junior Python Java skills

    Ukraine - Last active: 7 days ago - Tests: 2

    Experienced Technical Support guy, problem resolver. QA skills: QA core courses. Selenium IDE, basic web driver. Bug trackers - Jira, Mantis, Redmine, Bugzilla - bug reporting, installation on aws ec2, running through their web interface. SQL basics. Java skills: Pre-core (basics cycles, threads, io) JavaRush, level 20 (online courses with practical approach, like codecademy). Fast learner. Fast searcher. Basic knowledge of HTML, PHP. Advanced pc user (using windows, linux. macos, aws ec2 - ssh,ftp, console). Main education and work experience: Pharmaceutical technology engineer - execution of high responsibility tasks, drawing up specifications, plans, protocols, organization of facility manufacturing process. Master of quality assurance - drawing up validation and qualification documentation, holding qualification and validation events, choosing appropriate equipment and finding/contacting dealers/manufactures. (On plants, producing medical products for human and veterinary use) English-to-russian translations, commonly technical.

    $20.00 /hr
    298 hours
    5.00
  6. Jack B.

    Jack B.

    Asterisk/VOIP/Vicidial/FreePBX/Elastix Expert | Technical Support

    Philippines - Last active: 2 days ago - Tests: 1

    Over the past 6 years, I have installed and configured a total of around 1,000 seats call center system with a maximum of 14 servers on one site using Vicidial on both standalone and multi-server setup. I have also installed and configured IPPBX systems, VOIP systems, GSM gateway systems and asterisk-based systems using FreePBX and Elastix ranging from small to medium business enterprises including integration of IPPBX to a legacy PBX(PABX) and to CUCM. My core competencies lies in Asterisk, Vicidial, GoAutodial, Vicibox, FreePBX, Elastix, Linux, SIP, IPPBX and PABX/CUCM integration, VOIP systems and GSM gateway systems. Installing and maintaining VOIP and call center systems remotely to my clients in the US, Singapore, Philippines, China, UK and Middle East has also helped me improved my skills and the way I deal with people especially in interacting and communicating with top management or owners of the business. With this, I'm seeking opportunities to install, develop, configure and support call center systems, VOIP systems and IPPBX systems from the ground up for you or your business. I have also experience in the following areas: - MySQL and Apache - Linux(CentOS, Redhat, Ubuntu, Opensuse, Fedora) and Windows Operating Systems - Microsoft Office applications - Basic to advance TCP/IP networking configuration - Basic to advance troubleshooting(system, software, hardware and networking) - SDLC, UML Diagrams and OOP diagrams - FTP - Remote desktop support - Firewall and linux/shell scripting - Softphones(Eyebeam, Bria Xlite Zoiper and Ekiga) configuration - IP Phones(Mitel, Polycom, Escene, Grandstream, Yealink, etc) configuration - Video Phones(Grandstream, Yealink, etc) configuration - Operator phone configuration - FXO/FXS gateway configuration - VOIP gateways(Dinstar, Grandstream, Audiocodes, Quintum Tenor, Digium) configuration - Sangoma/Digium/Atcom/Openvox card configuration(TDM/Analog, E1, E1R2, PRI/BRI, ISDN) - Multi-tenant IPPBX

    $33.33 /hr
    51 hours
    4.89
  7. Edcel C.

    Edcel C.

    Wordpress Web Designer/Developer & Web Hosting Technical Support

    Philippines - Last active: 9 days ago - Tests: 8 - Portfolio: 15

    6 years plus of experience in Web Design/Development using HTML/CSS/PHP and MYSQL. I have built sites for local and international clients ranging from small landing pages to big sites. Plus, I have almost 3 years of experience as a Technical Support for a Web Hosting Company and over a year as a Tech Support for an ISP Here is a list of my proven competencies/profeciencies: * NGINX and Apache server setup/maintainance * Have worked with different Web Content Management Systems (e.g Wordpress, Joomla, Drupal, MediaWiki, e107, Dragonfly, et.al.) * Design and code custom Wordpress Themes using PHP, HTML and CSS * Proficiency in Microsoft Office and OpenOffice * Basic Computer Troubleshooting (Hardware and Software Problems) * Search Engine Optimization * Web Designing Tools (DreamWeaver, Ms FrontPage) * HTML, CSS and Javascript * DNS System (Domain Name Servers) and Email System * PHP, ASP and Perl debugging * Basic MSSQL and MYSQL * Managing Linux Web Servers * Managing Microsoft Web Servers (IIS, Remote Desktop, etc.,) * SSH (Secure Shell Access) * Knowledge on FTP (File Transfer Protocol) and WebDav * Basic Turbo C & Java (J2SDK) programming * Basic knowledge on Cron Jobs

    $15.00 /hr
    1,671 hours
    4.91
  8. Leia A.

    Leia A. Agency Contractor

    Technical Support || Customer Support Representative

    Philippines - Last active: 3 days ago - Tests: 8

    My core competency lies in giving one hundred percent quality customer service. Helping companies get their clients to trust them. I have almost 7 years of experience working in a Customer Service Industry. I enjoyed talking to different people and helping them resolve their issues and answer their queries. I don't go for mediocrity and aims for perfection.

    Associated with: TechBud

    $10.00 /hr
    8,376 hours
    5.00