Technical Support Representatives

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  1. Jon W.

    Jon W.

    Technical Support Specialist/Help Desk

    United States - Last active: 17 hours ago - Tests: 8

    I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

    $22.22 /hr
    6,293 hours
    5.00
  2. Negoslav Pejovic

    Negoslav Pejovic

    Team Leader of Technical Support Engineer L1

    Serbia - Last active: 17 hours ago - Tests: 2 - Portfolio: 3

    Quick and easy learning as well as pronounced talent to hand over knowledge, adaptability, creativity, burly logic. I’m analytical, devoted to job, undependable, sometimes perfectionist, but always loyal. Additionally I handle the pressure well, meeting the deadlines, being independent in solving tasks, etc. I’m very creative person, modest, and very good in impersonal work with colleges. Experienced at working in thing0 that demand very devoted approach, precision with very short terms and I come upon, in that, excellent. I want to prosper professionally and I’m up to strive in it, whereby overwork or any other activities which can be useful in your business.

    $18.89 /hr
    2,922 hours
    5.00
  3. Asif Khan

    Asif Khan

    Technical Support/ MCSA Office 365 / MAC OS X Support

    Pakistan - Last active: 2 days ago - Tests: 17 - Portfolio: 6

    Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2007,2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Single Sign-On (SSO) for Office 365 On-Premise Directory Synchronization with Azure Active Directory on Cloud (DirSync) Existing Office 365 (wave 14) Tenant Upgrade to Office 365 (wave 15) SSL Certificates Microsoft Exchange Hybrid Deployment On-Premise Mailboxes migration to Office 365 Cloud PST migration Virtualisation environments: Hyper-V, VMware Workstation. Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Backup Exec, Symantec Netbackup, Symantec Enterprise vault MAC OS X Mac OS X Server Desktop and Technical support. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

    $10.00 /hr
    2,806 hours
    4.96
  4. Christine C.

    Christine C.

    Professional Technical Support and Web and Graphic Designer

    United States - Last active: 1 month ago - Tests: 2 - Portfolio: 20

    I have a quick turnaround time and very patient, so you can ask for as many revisions as you want. Summary: - Over 10 years experience in graphic and web designing - Over 8 years experience as Technical Support. Please go to my personal website for more info (mobile-friendly): http://www.lostgirlwondering.com/ Tools/Language: - HTML, CSS, - JavaScript, PHP - Photoshop, corelDraw - Wordpress - SQL, MSSQL, Oracle - MS Office - Windows Server and Desktop

    $15.00 /hr
    300 hours
    4.51
  5. Oleg Russkin

    Oleg Russkin

    Software Technical Support with Junior Python Java skills

    Ukraine - Last active: 1 month ago - Tests: 2

    Experienced Technical Support guy, problem resolver. QA skills: QA core courses. Selenium IDE, basic web driver. Bug trackers - Jira, Mantis, Redmine, Bugzilla - bug reporting, installation on aws ec2, running through their web interface. SQL basics. Java skills: Pre-core (basics cycles, threads, io) JavaRush, level 20 (online courses with practical approach, like codecademy). Fast learner. Fast searcher. Basic knowledge of HTML, PHP. Advanced pc user (using windows, linux. macos, aws ec2 - ssh,ftp, console). Main education and work experience: Pharmaceutical technology engineer - execution of high responsibility tasks, drawing up specifications, plans, protocols, organization of facility manufacturing process. Master of quality assurance - drawing up validation and qualification documentation, holding qualification and validation events, choosing appropriate equipment and finding/contacting dealers/manufactures. (On plants, producing medical products for human and veterinary use) English-to-russian translations, commonly technical.

    $20.00 /hr
    298 hours
    5.00
  6. Ian Tristan Faylona

    Ian Tristan Faylona

    Team Leader, Technical Support and Customer Care Expert

    Philippines - Last active: 17 hours ago - Tests: 5

    More than 10 years of customer service and technical support experience. Experienced Technical Support Team Leader handling a team of 20 members - responsible for motivating and encouraging each team member to perform and hit the target metrics and KPI's. Monitor individual team members performance and provide one-on-one coaching as needed. Conducts a weekly meeting to ensure that every team member is aware of the current metrics, KPI's and updates. Create a coaching and action plan for each team member to improve in specific performance areas. I have demonstrated proficiency in all core office administration functions and customer service, including internal/external communications, document preparation, data and records management, meeting scheduling, and task prioritization. I can manage the office without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters. I am seeking opportunities related to supervisory, customer services and technical support. I am customer centric, reliable and very efficient.

    $11.11 /hr
    187 hours
    5.00
  7. Jack B.

    Jack B.

    Asterisk/VOIP/Vicidial/FreePBX/Elastix Expert | Technical Support

    Philippines - Last active: 4 days ago - Tests: 1

    Over the past 6 years, I have installed and configured a total of around 1,000 seats call center system with a maximum of 14 servers on one site using Vicidial on both standalone and multi-server setup. I have also installed and configured IPPBX systems, VOIP systems, GSM gateway systems and asterisk-based systems using FreePBX and Elastix ranging from small to medium business enterprises including integration of IPPBX to a legacy PBX(PABX) and to CUCM. My core competencies lies in Asterisk, Vicidial, GoAutodial, Vicibox, FreePBX, Elastix, Linux, SIP, IPPBX and PABX/CUCM integration, VOIP systems and GSM gateway systems. Installing and maintaining VOIP and call center systems remotely to my clients in the US, Singapore, Philippines, China, UK and Middle East has also helped me improved my skills and the way I deal with people especially in interacting and communicating with top management or owners of the business. With this, I'm seeking opportunities to install, develop, configure and support call center systems, VOIP systems and IPPBX systems from the ground up for you or your business. I have also experience in the following areas: - MySQL and Apache - Linux(CentOS, Redhat, Ubuntu, Opensuse, Fedora) and Windows Operating Systems - Microsoft Office applications - Basic to advance TCP/IP networking configuration - Basic to advance troubleshooting(system, software, hardware and networking) - SDLC, UML Diagrams and OOP diagrams - FTP - Remote desktop support - Firewall and linux/shell scripting - Softphones(Eyebeam, Bria Xlite Zoiper and Ekiga) configuration - IP Phones(Mitel, Polycom, Escene, Grandstream, Yealink, etc) configuration - Video Phones(Grandstream, Yealink, etc) configuration - Operator phone configuration - FXO/FXS gateway configuration - VOIP gateways(Dinstar, Grandstream, Audiocodes, Quintum Tenor, Digium) configuration - Sangoma/Digium/Atcom/Openvox card configuration(TDM/Analog, E1, E1R2, PRI/BRI, ISDN) - Multi-tenant IPPBX

    $33.33 /hr
    52 hours
    4.91
  8. Manilyn M.

    Manilyn M.

    Virtual Assistant|Web Researcher|Data Entry|Technical Support

    Philippines - Last active: 17 hours ago - Tests: 8

    Being a Computer Science major, I am exposed to software development and the use of various applications. I am flexible, fast learner, and can easily adapt to changes . As a working student, I have extensive experience in doing administrative tasks like typing, creating Powerpoint presentations and reports, data entry, web research and writing articles.

    $11.11 /hr
    6,067 hours
    4.89
  9. Robert H.

    Robert H.

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 17 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    $12.00 /hr
    6,002 hours
    4.70