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Post your administrative support project on Upwork and hire executive administrative assistants, project coordinators or personal assistants (PAs) to organize your calendar; schedule your appointments; and attend meetings, take phone or Skype calls, or respond to emails on your behalf. With their professional experience in customer service, office management support, human resource management and office administration tools and software, they can monitor your CRM systems, collect business data, prepare and update reports, and perform Internet research, marketing research, data entry and other administrative tasks.

Businesses use administrative support to help with office management, data collection and reporting, or project management to meet the organization’s administrative and HR needs. On Upwork, the world’s largest online workplace, companies hire highly skilled and reliable administrative assistants to aid executives, directors and managers. They typically gather data; perform decision-making tasks; communicate with vendors, suppliers and clients; monitor customer service; and coordinate with other departments.

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Administrative Support Job Cost Overview

Typical total cost of Upwork Administrative Support projects based on completed and fixed-price jobs.

Upwork Administrative Support Jobs Completed Quarterly

On average, 1,733 Administrative Support projects are completed every quarter on Upwork.

1,733

Time to Complete Upwork Administrative Support Jobs

Time needed to complete a Administrative Support project on Upwork.

Average Administrative Support Freelancer Feedback Score

Administrative Support Upwork freelancers typically receive a client rating of 4.61.

4.61
Last updated: July 1, 2015
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  1. Katrina Acosta

    Katrina Acosta

    Excellent Customer Service Specialist/ Executive Assistant

    Philippines - Last active: 3 months ago - Tests: 3

    I've been a customer support representative for more than 3 years. I handled inbound, outbound, email and chat support providing billing and services information, prices and also handled sales. We also process data entry; we get customers information and enter it on our system tools. I've been with the dispute department and risk management team. I covered escalation and help our support to monitor calls for quality assurance. I've been in a Coach track Trainee and handled 17 agents drive them in providing excellent customer service. I have experience in the following line of business: loss management, special services, support Tier 1, support Tier 2, email support, activation team, lost and stolen department I can do Order Processing, Web Research,Lead Verification, Customer Support (billing, outbound, Ticket and Chat). I currently work as an Executive assistant of Vero7. I do general task like research, calls, plotting and setting reminders for task and appointments, email and chat support , customer follow up ) admin work like filtering tickets and assigning to tech, I also set up Email accounts ( hosting service ) for clients. I also manage Odesk, Podio (make sure all in progress task is done by the assign technician). I also track and manage back ups like Acronis, Check Freshbooks if invoice are being paid, make sure Clients are being charge on the service that they have by creating a report on how many emails they got,backup they consume, how many device are backed up then make sure It is included on the client invoice.I also set up recurring bill for clients, do service estimate for leads. I also operate incoming phone calls and make sure to attend the clients need. I also call clients for follow up in regards with job done. I also manage billing issues etc. with our partners like incorrect bill, update billing info, opening ticket for inquiries. I also update the company owner about important information and task done.

    $4.50 /hr
    0 hours
    5.00
  2. Michele Francisco

    Michele Francisco

    Extensive experience in any admin, HR, PA/EA & CS support

    Hong Kong - Last active: 10/16/2013 - Tests: 12

    Starting as a Department Secretary, I moved on to work as a Personal/Executive Assistant to Department Heads and Managing Directors before becoming an HR Executive. I have more than 7 years experience in supporting Senior Executives, providing assistance in arranging their appointments/calendar, travel, email handling, etc. As an HR Executive for the past 9 years, I managed all HR-related needs of a multinational and multi-cultural organisation. My tasks include organising events, drafting new policies and analysis of existing policies and policies, recruitment, employee engagement, etc. My hard skills include proficiency in MS Excel, MS Word and MS Outlook, above average knowledge in MS PowerPoint, working knowledge in Sage and SalesForce and very good typing skills. In order to get things done efficiently and effectively, I keep a positive attitude and passion towards work, learn new things rather quickly, pay attention to minute details, multi-task, think-out-of-the-box and adjust to the different working cultures and conditions. I'm looking for opportunities to make a small contribution in creating successful businesses or ventures by providing any secretarial, administrative, HR-related or any other supporting roles. I take pride in providing back office assistance to executives and small businesses or ventures in order to allow executives to focus on growing their businesses.

    $11.11 /hr
    8 hours
    4.84
  3. Danielle Erika Ayes

    Danielle Erika Ayes Agency Contractor

    Analyst, Call Center Specialist, Proofreader

    Philippines - Last active: 2 days ago - Tests: 2

    I have been in the Workforce Management industry in a call center/contact center setting for the last 3 years and have displayed confidence in both the quality of my work and my work relationships. I have gained the trust of every management I have been with in a short period of time. A team player that ensure day-to-day operations are in line with company/client goals and objectives while providing excellent service. I'm currently into Business and Operations Analysis. Through the analysis, I provide necessary action plans to our operations team to ensure that client/company metrics are met to provide revenue for the company. I have managed a production team a maximum of 400 call center agents. I am targeting to work in a more diverse and dynamic environment. I love working and learning from people coming from different cultures and away from one's social norm. A well expressed society of individuals with different outlook in life but can strive together for a common goal.

    Associated with: wikomit

    $3.00 /hr
    0 hours
    0.00
  4. Ivanne L.

    Ivanne L. Agency Contractor

    Content Moderator, Website Manager, Web Researcher, SEO Assistant

    Philippines - Last active: 05/16/2013 - Tests: 10

    My core expertise lies in proofreading and data entry as I have been an administrative clerk for 5yrs and an associate editor-in-chief for 4yrs. In the role of Content Moderator/Analyst, I was able to maximize my ability on sensible content evaluation based on implemented standards. I was also being introduced to the field of Search Engine Optimization where I learned Social Media Marketing, back linking, article spinning, website editing, blog commenting and web researching. I want to keep on learning and enjoy challenges.

    Associated with: Mondex Professionals Agency

    $5.56 /hr
    3,364 hours
    4.79
  5. Dianne Watson

    Dianne Watson Agency Contractor

    CSR Expert/ Operations Specialist/ Call Center Supervisor/ Va/Ea

    United States - Last active: 09/30/2013 - Tests: 8 - Portfolio: 1

    Highly motivated professional with solid work ethic who consistently exceeds expectations. Over 6 years of progressive responsibility in information technology, with operational and customer/client management experience. Strengths in problem solving, developing and documenting procedures, and implementing business strategies. Goal and results-oriented with in-depth visibility of business needs. Expertise in Customer Relationships, Scheduling, Call Center Management, Dispatching, Executive Assisting, Motivational and Training Skills, and Project Management. Consistently recognized by management and peers for producing high quality work and a strong work ethic.

    Associated with: VA International INC.

    $11.11 /hr
    37 hours
    5.00
  6. christian beltijar

    christian beltijar Agency Contractor

    data entry/ web reasearcher/ virtual assistant/network administrator/

    Philippines - Last active: 4 months ago - Tests: 5 - Portfolio: 7

    Over my last 6 years, I have worked on several projects to help build my skills to help any company to complete a projects. I am skilled in using Microsoft Excel, Word, PowerPoint, I am good at multi-tasking, I am well organized, and enjoy working in a busy environment.I also work as a Technical Support, wherein Im the one managing internet cafe shops, do time to time check for every system unit on a possible problem. I also work for a reloading company as a Text support and Technical Support, I am responsible on all the the loading transaction of all our client,

    Associated with: Cornucopia Group

    $4.44 /hr
    1,631 hours
    4.38
  7. Ana may M.

    Ana may M. Agency Contractor

    Virtual Assistant, Data Entry Specialist, Customer Service

    Philippines - Last active: 2 months ago - Tests: 9 - Portfolio: 2

    For over 2 years working in oDesk, I was given the chance to widen my skills. I guarantee to provide my greatest service to fulfill the satisfaction that the client needs. I still want to explore and keep on seeking for a position that will utilize my knowledge, skills and work experiences that allows me to contribute them for the growth and success if the organization and also challenges me to learn and develop more new skills.

    Associated with: CGN Media Group Agency

    $4.44 /hr
    4,778 hours
    4.80
  8. Mia D.

    Mia D. Agency Contractor

    Experienced CSR/Admin/VA/Bus Manager/Sales Rep/Collector/Apt Setter

    Philippines - Last active: 09/23/2014 - Tests: 8 - Portfolio: 6

    My objective is to be able to use my acquired skills and knowledge and be an asset to you or to your company. I am committed in delivering the highest level of customer satisfaction. Over the last 6 years, I gained an excellent and wide range skills & knowledge in collecting Bank debt, customer service, administrative support, sales and appointment setting. Become an expert in handling customer complaints and concerns by providing them what they need, both as a call center agent and as a home based freelance contractor here in Odesk.I can confidently say that I am well-experienced in dealing with customers and employer in a positive and good approach. Service Description: Phone Calls Management - making and taking phone calls in behalf of the business and employer * Customer Relation/Interaction Management - Deals with clients/customers via emails or phone calls * Marketing Management - Planing and executing campaigns for the business * Blogs/Articles Management - post and update blogs/articles in social media sites such as Facebook, Twitter, LinkedIn, Examiner and Unigo * Calendar Management - keeps track of a schedule, follow up and reminder * Arrange meetings and set appointments between employers to clients/customers * Location searching using Google maps and Zillow * Background checking using peoplefinder * Check and answer mails, according to instructions * Pay personal bills, through online banking *Invoices and payroll system management on Quickbooks and Simplifythis * Payment Processing * Online/ Web Research for personal or professional purposes * Monitor and update ongoing projects (according to instructions) * Recruitment, hiring and training process * Team management and supervision - gives instructions, monitor their tasks and communication) * Personal Assistance * Database Management ************************************************************ Others Knowledge and Skills (but not limited to the following): * Customer-service * Administrative-support * Data entry - typing * Public-relations * Order-processing * Telemarketing * Virtual-assistant-skills * Basic Wordpress * Receptionist-skills * Email-marketing * Cold-calling * Computer-literacy ************************************************************ Others: * Microsoft-excel * Microsoft-word * Microsoft-office * Simplifythis * Intuit-quick books * Shiftplanning * FreedomVoice * Skype * Solve360 * Adobe Form central * Adobe echosign * Adobe pro * Google map * Zillow * PeopleFinder * Rackspace * Paypal * Facebook fan pages * Twitter * LinkedIn * Unigo * Examiner * Hootsuite * Patch.com * Merchant Circle * Egnyte * Dropbox * Evernote * Wrike

    Associated with: CT Outsourcing Solutions Inc., Perfect Solution Company

    $5.56 /hr
    2,395 hours
    4.42
  9. Jennifer D.

    Jennifer D. Agency Contractor

    Virtual Assistant / SEO / E-Commerce / Customer Service Rep.

    Philippines - Last active: 3 months ago - Tests: 4 - Portfolio: 5

    Skilled management and e-mail customer support professional with years of rapid growth and advancement and a verifiable record of accomplishment that includes enhanced customer service, improved productivity, and increased revenues and profits. Skill set include: a) E-book submission ( Amazon KDP, iTunes, Kobo, Nook, Google Play, Google Books) b) E-Commerce set-up and Management (Amazon, Ebay, B&N, Valore, Alibaba, Valore, Alibris) c) Virtual Office and CRM Administration d) Order Processing & Shipment Monitoring (Amazon, Ebay, B&N, Valore, Alibaba, Valore, Alibris) e) Social Media Set-up and Management (Facebook,Twitter, LinkedIn, Pinterest, Hootsuite, Instagram, Google+, Goodreads, Shelfari, etc.) f) Video Submission and Optimization g) E-mail Marketing, Chat and Phone Support h) Google Analytics / Google Apps / Google Play / Google Books / Google + / Google Drive i) Blog set-up and Administration (Wordpress / Blogspot / Blogger / Hubpages / Tumblr / Typepad / Squidoo ) j) Link Building / Ad posting / Directory Submission

    Associated with: Hire A Social Media Marketer Today

    $5.88 /hr
    657 hours
    4.19
  10. JOMER JIMENEZ

    JOMER JIMENEZ Agency Contractor

    Word & Excel Macro Expert, Data Analysts, Accounting

    Philippines - Last active: 08/13/2013 - Tests: 24 - Portfolio: 15

    Looking for a long term employer who can utilize my skills and experiences and offer a challenging job where I'll grow as an individual and can offer my knowledge and other varied skills that can be of most benefit to an employer. For more than 11 years, I worked in a Prepress Publishing company, an American company based in the Philippines (http://www.absoluteserv.com) where I led the different departments: from Data entry, Data conversion, Page-make up, Proofreading, Editing, Coding, etc. We served the US govt agencies, Publishing Compositions and other Publishing companies across the US territory. During my employment, I was able to BID long term projects. I also worked in HR, Accounting and Admin departments abroad for about 3 years and currently running my online business agency named GMDJ Online Services for more than 5 years now. We are doing job that can be done virtually as stated on my skill set.

    Associated with: GMDJ Online Services Agency

    $10.00 /hr
    1,052 hours
    4.75