Cheryl Marie Valelo
Social Media Mgr.,ExecutiveVA,Recruiter,CSR,Admin,Researcher,PR,Writer
Last active: 08/14/2014
For over 10 years of being an entrepreneur and two years of being a technical support for an ISP in the US have trained me to deal and communicate effectively w/ different people. I have mastered the skills of having a good customer service, having an excellent technical and communication skills as required on the job. Furthermore, I learned to secure precise data/info. from our customers as well as following up on their service order/s and to provide only accurate info. and expectations for our customers. I am looking forward to working further w/ oDesk where I can render my expertise at the same time enhance my abilities i.e., troubleshooting for internet connection and basic computer problems, utilizing a screen sharing session in troubleshooting, configuring modems and routers, email settings, and providing an excellent customer service in any aspect it may be required, as a recruiter, as a web and phone researcher, as a lead generator, as an admin support, as a virtual assistant and as a senior support representative. Precise data entry is always a part in all these jobs.
I worked as a lead generator for an Australian recruitment agency and gained incentives for my numerous confirmed jobs, then was promoted to the admin dept. as a candidate recruiter/researcher when the business expanded and did a lot of admin duties esp. searching for candidates (on the web) for a specific role required by clients which was fully entrusted to me. I later on worked as a senior customer support for more than 3 years where I answer queries, process orders, cancel subscriptions, refund charges, verify orders from customers, check order and account status, manage our Facebook page and other admin duties like chat support and email support as well as being a diet consultant for our dietary drops and supplements. In addition to this, I have worked as a virtual assistant/appointment setter in a real estate company in Australia where I confirm appointments for my client who is a real estate agent / owner of the company and gained so many deals for him. I also recently worked as a web and phone researcher for an Australian co. I am also well versed in social media management and work as a Social Media Analyst for a US based company. I would like to continue working with Odesk and render my service to companies to the best of my abilities.