Customer Service Specialist
First and foremost, thank you for visiting my profile.
Hi, my name’s Wesley Soza. I’m sure that what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent to serve your clients at an affordable price. If you take a couple of minutes to read over my profile; I’m sure you’ll feel confident, knowing that you've found the right person!
I've been a customer service specialist for 5 years now, with over 2 years of previous sales and telemarketing experience. I also have call center supervising experience from a previous job that I held. I've over 2300 oDesk hours worked; and wonderful feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly person. I grew up in California. I decided to relocate to Nicaragua back in 2010 to be near my family. I’m fluent in both English and Spanish; providing bilingual services on top of Outstanding support to your clientele. I’m near shore; so time difference is not a problem. I’m currently only: 2 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. Providing me with the flexibility to fit around your business needs and time schedules.
My objectives are to provide as much assistance as possible to your clients, making sure to always keep a positive attitude among our clients and team-mates alike. To always make sure that I pay attention to details, in order to make sure that I provide outstanding support for your clients. I'm aware of the 3 most important elements in outstanding service.
1.) Developing a customer-friendly attitude.
2.) Expanding your definition of service.
3.) Reconsidering who your customers are.
The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well;
1.) Consumers spend up to 10 percent more for the same product with better service.
2.) When consumers receive good service, they tell an average of 9 to 12 other people about it.
3.) When consumers receive poor service, they tell up to 20 people about it.
4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent.
5.) When service is poor, 91 percent of retail customers refuse to go back to the store.
Communication is not just about talking. It’s also about; body language, writing, speech, having empathy, and the ability to pay attention to their needs we live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication to this field to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive for every day I wake up! That’s why I've invested part of my earnings from oDesk to equip myself with two internet back-ups as well as an emergency electrical power supply.
I'm currently trying to get better with each day learning new skills that will allow me to provide more assistance to your company. You can view the certificates I've earned at one of the leading online learning platforms through this link: http://www.lynda.com/AllCertificates/User/4608352
Thank you, I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of person I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again.
***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)***