Senior Exchange Administrator
2001–2005: Graduate from Woodland High School
2005 – 2007: Georgia Highlands College GPA: 3.8
Concentration: Computer Science
2014: University of Phoenix GPA: 3.7
Concentration: Software Engineering
MS Exchange Administrator / LAN Analyst
Provide networking support to customers by using integrated tools, and support. LAN/WAN assistance to businesses, router support, and other networking related issues. Exchange Administration and support. MX record management and database protocols.
October 2014-December 2014
Creative Channel Services
Product Sales & Demo Rep
Provided new product information in a retail setting for the Nest thermostat.
September 2014-November 2014
Customer Support Specialist II
Responsibilities included technical support, call resolution, escalation, and inquiry. Also helped consumers with payments, plans, and features. Handled large volume of calls for a Wireless provider that contracts through Alorica.
March 2014-September 2014
Director of Technology
Primary function was to purchase necessary technology for new photography studio after setting forth an accepted budget proposal. This also included setting up their LAN network, software, computer systems, point of sale, and several other aspects. This was a Six-month contracted position, and the contract was not renewed as company was sold.
September 2013-March 2014
Atlanta Network Technologies
Technical Support Specialist
Provide technical support and troubleshooting to customers via phone and email for applicable issues relating to online orders and RMA’s. Assisting customers via phone with warranty support resolution related to orders of Lenovo or other applicable product manufacturers sold by company. Process RMA approvals for all technical products when requested. Login RMA packages into inventory database as whether to add items to stock, return to manufacturer, or write-down (disposal) items.
September 2009-June 2013
Provided technical support to the organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of the network system. Maintain and assist with distribution/installation of network hardware and software applications. Setup/installation/technical support of new or existing desktops/laptops for use within company, consisting mainly of Dell OptiPlex, Precision, and Latitude workstations, as well as Apple iMac, Mac Pro, and MacBook Pro workstations and laptops. Help to ensure network availability to all system users, local or remote, perform necessary maintenance to support network availability, and report any issues that may pose a threat to corporate infrastructure. Interact with other network support and client server specialists and plan, coordinate, and implement network security measures. Medium to advanced experience with troubleshooting and resolving any applicable hardware/software issues with end users running Windows XP/Windows 7/Mac 10.6-10.8 environments on desktop/workstation/laptop. Provided corporate copyright assistance, email access setup and support/troubleshooting for iOS, Blackberry, and Android devices. Answered and resolved technical issues using a helpdesk program (Dell KACE/KBOX Administration), efficiently and professionally, within a corporate environment, and follow proper procedures to escalate issue to proper support queue when needed. Used remote control tools (Remote Desktop/Bomgar/Apple Remote Desktop) to assist end users remotely when needed. Medium-level to advanced experience with Windows XP/Windows 7/Mac OSX 10.6-10.8 operating systems and their implementation within a corporate environment. Basic support and networking troubleshooting experience with Microsoft Windows Server 2003-2008, Active Directory, and Microsoft Exchange.