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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 10 BPO Call Center projects are completed every quarter on Upwork.


Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.40.

Last updated: October 1, 2015

Popular BPO Call Center Searches

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Vanessa Alberca

Vanessa Alberca

Technical Support (Voice,Chat,Email)/Data Entry Professional/Researche

Philippines - Tests: 9

I have an experience working as a customer service that includes billing, sales, retention and collection representative on 2 of the biggest US Internet Service Provider and also as a Level 2 Technical Representative handling both business class customers and residential account since January of 2009. Data Entry, Inbound Sales, Information Research, Billing Related concerns, Handling escalation request and Network Issue and computer related connectivity problems are my working skills. My expertise are on tool navigation and those are Microsoft Word, Powerpoint and Excel, CRM, Salesforce and other application used to troubleshoot network and computer related problems. My primary goal is to achieve customer satisfaction and great customer service experience through a job well done.

Groups: Pro Customer Service

$4.00 /hr
0 hours

Md Nazim Uddin

Md Nazim Uddin

VOIP/IP-PBX/ Contact Center/ expert IT Professional

Bangladesh - Tests: 1

I’m high‐performing, strategic‐thinking and highly skilled professional with more than eight years’ of experience in Information Technology & Telecommunication sector. I’m adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well‐versed in all phases of projects, including defining plan, implementation and quality assurance. Enormous experience on Contact Center technology process, policy, operation & administration, IP Telephony & Unified Communication & Video conferencing deployment, network design, IVR call flow design, business automation, writing technical documents, user manual etc. I also equipped many other IT domain specially Unix & Solaris, Windows servers, PHP, Mysql, Switch & router configuration & Avaya products. I would be immensely delighted to help individual, organization or society. I believe I could solve any complex, technological problems in my domain that challenge my intellect and fire my imagination. My Core Competencies: - Avaya Contact Center solution - Avaya IPT & Unified Communication - Avaya IP Office - Avaya & Cisco Video Conferencing - Cisco switch & router configuration - Installation and administration of Linux - Windows Server installation & administration - IIS & Tomcat configuration - Linux Shell & VB script - Expert on SQL (MS Sql & Oracle DB) - Programming language (Java, Visual Basic & PHP) - Expert in MS office suite

$35.00 /hr
35 hours

Mehul Shah

Mehul Shah Agency Contractor

VoIP / Asterisk / Vicidial / FreePBX / A2billing /GoAutoDial Developer

India - Tests: 2 - Portfolio: 2

As part of expertise i have build communication platform which provides all kind of customize VoIP Solutions. Cutting Edge technology and consulting with keen focus on Open Source Tele-Communication solutions designed, tested, and proven specifically for large enterprise organizations and telecommunication carriers. I work extensively with large scale & small scale telecom infrastructures, most specifically with next gen private SIP & IMS based networks For enterprises with an eye towards Open Source, I can help: ----- Identify cost saving opportunities within your telecom & network infrastructure by evaluating Open Source's viability within that infrastructure ----- Write specs for communications based custom development projects... if you have an idea I can determine how to execute that idea using Open Source telephony software. ----- Evaluate telecom services from multiple carriers in the design and configuration of mission critical distributed networks. My professional goal is to show enterprise organizations, carriers, and call centers that Asterisk and other Open Source software is a viable, reliable, secure, and flexible solution for large IP PBX deployments and also for Voice / Video Communication over a long distance Services & Project Undertaken on OpenSources: * Customize VoIP Solutions * Asterisk * OpenSER, OpenSIPs * Asterisk Billing * ViCiDial * TrixBox * FreePBX * vTiger * LimeSurvey Offered Solutions : * Video Telephony, Conferencing * Video On Demand * Multicasting * Video Survillience * Auto Dialer integrated with CRM * Click to Call on Web * Call Tracking * Custom IVR Services * Mass Marketing Dialer (Voice Broadcasting) * VoIP Billing • SIP/H323/IAX Gateways/Switches, • Call Centre Solutions, • IPPBX Solutions, • Calling Card/Call back Solutions.

Associated with: Elision Technolab LLP

$25.00 /hr
129 hours

Jeremy V.

Jeremy V.

Virtual Callcenter Manager / Administrator

Philippines - Tests: 5

To gain further exposure and experience as an Online Virtual Call Center Operations Manager / Administrator / Team Supervisor. I have 7 Years extensive experience working in the BPO / Customer Care Industry. I have extensive work with Five9 Callcenter Systems, with full hands-on knowledge on Five9 Agent, Supervisor and Administrator applications, and with working knowledge on Salesforce CRM. I had worked with Five9 as Technical Support and as Project Manager, and also with managing the website's Knowledge Base. Prior to this, I worked as Technical Support Representative in a major Callcenter company in the Philippines, where I catered to DSL-Broadband customers. I also had stints in Sales / Telemarketing Campaigns as well.

$11.11 /hr
6,750 hours

Gary Vanlalawmpuia

Gary Vanlalawmpuia

Hire me I wont let you down

India - Tests: 1 - Portfolio: 1

I have an overall experience of 7 Years in a BPO domains ,being in the Call Center industry i have Experienced in Outbound Sales , Cold Calling, Lead Generation, Appointment Setting and Customer Service. I have all the skills and experience you are looking in an ideal candidate. I am flexible with the working schedule and do not have problem doing night shifts as well as working on weekends

$7.00 /hr
242 hours

Freddie Ramirez

Freddie Ramirez

Profile of Freddie Viduya Ramirez

Philippines - Tests: 4 - Portfolio: 1

I have 10 years of BPO experience. With experience in providing technical assistance through email, chat,ticket, voice call and remote desktop support. Has adept knowledge in Computer Troubleshooting both in hardware and software. A fast learner with a "can do" attitude. Ready and willing to adapt to new things that may be encountered in the workplace. Works well both as an individual and as a team player. Excellent communication skills; articulate in both Filipino and English. Understands the demands of a new and growing company and is ready to step up in the leadership to the plate, if needed. Been a Technical Support for known companies like Galaxy, XFX and ZOTAC.

$4.00 /hr
0 hours

Henrry Gonzalez

Henrry Gonzalez

The customer is always and completely right!


I have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.

$5.00 /hr
1 hours

Jemmalyn R.

Jemmalyn R.

Data Entry Specialist and Expert Call Center Agent

Philippines - Tests: 2

I have been in the BPO industry for almost two years now as a call center agent and have handled different kind of calls and clients from different accounts. I have experience working as a Technical Support Representative,Health Care Specialist and Customer Care Specialist from the top BPOs here in the Philippines. I always give 100% of my efforts to every task I handle, I learn fast and need only minimal supervision.

$3.33 /hr
0 hours

Karan S.

Karan S.

World-Class Communicator & Back-Office Supporter

India - Portfolio: 1

Born and raised in Miami, FL. Graduated summa cum laude form the great University of Queensland, Australia. I have lived and worked all-over the places form America to New Zealand. I am a world-class communicator and an well-experienced back-office supporter. I have sound experience over wide range of fields starting form technical support to administrative support. In addition, I have worked with innumerable international clients form all over the globe.

88% Job Success
$6.00 /hr
176 hours

Froi D.

Froi D.

oDesk Corporation

Philippines - Tests: 4

I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

$10.00 /hr
14,831 hours