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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 11 BPO Call Center projects are completed every quarter on Upwork.

11

Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: August 1, 2015

Popular BPO Call Center Searches

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  1. Heidi Sugar Zeta

    Heidi Sugar Zeta

    customer service/technical support

    Philippines - Last active: 2 days ago - Tests: 6

    I've been in the call center industry for nine years now handling billing, healthcare, customer service and technical support accounts. Handled U.S and Australian based accounts. I am a hardworking and very professional person. I'm also a fast learner and eager to learn more things for my own improvement and success.

    Groups: Pro Customer Service

    $6.00 /hr
    2,860 hours
    5.00
  2. Razel Peredo

    Razel Peredo

    Operations Manager

    Philippines - Last active: 1 month ago - Tests: 7

    I have worked in a Call Center for nearly 11 years. I have started as a customer service representative for a US telephone company. I handled billing and service related issues. I later moved to a different account (Technical Support desk for a US based broadband service) as a Quality Assurance Specialist. My main task was to listen to calls ensuring the service quality of our frontline representatives. Within the same year, i was promoted as a team supervisor handling 15 agents. I was responsible in creating action plàns to ensure their improvement performance, deep dive analysis on failed customer satisfaction surveys, creating modules to elevate the quality of training based on the demands of customers. After four years, I was promoted as a manager handling quality and operations. My main task was to ensure high performance within the account. But alongside with that, I was also responsible with client communication, business planning, and workforce management. With all the experiences I have gained in my career, I aim to broaden my knowledge and expertise.

    $5.56 /hr
    852 hours
    4.93
  3. Kristy A.

    Kristy A.

    Administrative work, Data Entry, Research,Data mining, Lead Generation

    Philippines - Last active: 6 hours ago - Tests: 7 - Portfolio: 14

    ODESK EXPERIENCE Working with Odesk for a few months and having a good standing is something I am proud of. I have been delivering a high quality of work with little supervision, I always communicate with my client and deliver high quality finished projects on time. I have knowledge using 1. Streak 2. Google Spreadsheet 3. MS Excel Web Research, Data Entry, Mail Merge, Administrative support and being a Personal Assistant has been my everyday routine since I joined Odesk. My love for my work is what is keeping me here and continue to challenge myself. OUTSIDE ODESK EXPERIENCE I worked a customer care representative for a telecommunication account that is based in Ohio, USA and was outsourced here in Asia. I worked as an account specialist for 2 years. I was trained to; 1. Make depth research on each account especially billing 2. Data entry 3. Process Payments / Orders 4. Pitch Sales 5. Basic Troubleshooting on mobile phones

    $3.33 /hr
    815 hours
    4.22
  4. Jacqueline B.

    Jacqueline B.

    Excellent Customer Service & Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 7

    I started working in 2007 as a Customer Service Representative for a BPO (Business Process Outsourcing) with a client based in the U.S. Having great exposure to processing bills payment, transitioning to sales, basic troubleshooting and most of all complaint-handling allowed me to be resilient, diligent, and learned what grace under pressure is. I can work on a night shift, flexible, quick-learner and am always willing to learn. My skills also allowed me to work for another BPO serving an Australia-based telecommunications account and stayed there for two years. I was also exposed to sales as I then shifted to another career as Professional Medical Representative which basically offer, sell, and market products to medical professionals. My last job was as a Customer Service Assistant-Institutional Banking Services to one of the biggest banks in the Philippines. My duties include administrative, and operational assistance to business clients of the bank. Having said all of these, I can guarantee that I can deliver 100% and that I can outperform whatever is expected of me.

    $4.44 /hr
    1,111 hours
    5.00
  5. Abdullah A.

    Abdullah A.

    Marketing Specialist,Web Developer,Call Center

    Bangladesh - Last active: 14 days ago - Tests: 10 - Portfolio: 2

    I am Experienced in Lead Generation Web Development Outbound calls with my new call center Looking for Long term partnership with you Expert in Telemarketing Web Design Web Development Photoshop Outbound calls Appointment setting Call Center Advertising Admin Support Working in Web Development & Marketing Projects Become My Passion. Thanks

    $5.00 /hr
    26 hours
    4.99
  6. Thiennette R.

    Thiennette R.

    USRN/Medical Records/Medical VA/Article Writing/Admin Support

    Philippines - Last active: 3 days ago - Tests: 2 - Portfolio: 6

    I have over 7 years experience in Healthcare Industry, with excellent verbal and written communication skills. Aside from working as a hospital nurse, I have worked as a Clinical Instructor and Research Coordinator in one of the leading Universities in the Philippines. I have a broad background of medical terminologies and medical records handling. My largest project here on Upwork include being a Medical Assistant working on medical chronologies and medical bills, medical transcription, and article writing. I am a flexible and dedicated worker willing to work within your means.

    $4.00 /hr
    1,079 hours
    4.99
  7. Jade richelle S.

    Jade richelle S.

    *Virtual Assistant -Customer Service Expert*

    Philippines - Last active: 7 days ago - Tests: 7

    I have worked in different companies which helped me improve and develop a wide range of skills. I have been a customer service representative for a telecommunications account, accounts manager for a collections account and a sales representative as well. I also have a very high rating when it comes to quality. I have: * Excellent organizational skills *Proven quality for customer service/relation * The ability to work efficiently and accurately under pressure *Strong time management skills, including the ability to prioritize tasks

    $6.00 /hr
    82 hours
    5.00
  8. Averyll O.

    Averyll O.

    Technical Support / Virtual Assistant / Illustrator

    Philippines - Last active: 1 day ago - Tests: 7 - Portfolio: 3

    Over the past few years, I have encountered and handle great customers, and employers. Different, but all have one goal. For me, to give them great service and great work that will exceed their expectations. My great focus now is working on designs, chat support, techincal and sales. I am also interested in being a virtual asisstant and anything you want me to work with. My main purpose for you is to give you a work well done, for me to learn and gain experiences and from both of us to earn a lot from it.

    $5.00 /hr
    244 hours
    5.00
  9. April V.

    April V.

    Email and Chat Support Specialist, Technical Support, Concierge

    Philippines - Last active: 3 days ago - Tests: 4

    I have been in Customer Service for four years. Mostly, I worked in the BPO industry. I have extensive background in both voice and non-voice accounts. My most recent gig was as an Email and Chat Support Agent (back end) in a company similar to Odesk. I also moved up as a Project Manager in the same company. I can say I'm already adept in how both voice and non-voice customer support works. So if you're looking for someone who can work with minimal or no supervision, hire me.

    $5.56 /hr
    67 hours
    5.00
  10. Dan jr. D.

    Dan jr. D.

    customer service/ telemarketer/ appointment setter/ personal assistant

    Philippines - Last active: 1 day ago - Tests: 8

    I have been working in the call center industry for more than 5 years now, I've worked with different kind of accounts mainly focused in customer service and sales. I've worked for GMC as a collection agent, at&t as a customer service representative, Jetstar airways for flight booking, president's choice financial for credit card acquisition and lastly with Microsoft as customer service representative. I can say that I've learned new things in every calls I've answered and, i make sure that i apply it in the next call. I am the type of person who loves to have things done and, things to be done properly.

    $6.67 /hr
    2,264 hours
    4.76