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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 11 BPO Call Center projects are completed every quarter on Upwork.

11

Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: August 1, 2015

Popular BPO Call Center Searches

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  1. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    Groups: Pro Customer Service

    $11.11 /hr
    6,402 hours
    4.99
  2. April Descaya

    April Descaya

    Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

    Philippines - Tests: 10

    Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

    $4.00 /hr
    1,055 hours
    4.64
  3. Ray Villadelgado

    Ray Villadelgado

    Social Media Manager, Content Writer, Sales Rep. Lead Generation

    Philippines - Tests: 1

    I am looking to expand my professional experiences in social media management, content writing, sales promotion. I have excellent speaking and writing skills. I have the ability to connect with people. A team player and has the initiative required to advance the goals of a group. I enjoy the challenges of learning new skills.

    $6.67 /hr
    1,000 hours
    0.00
  4. Julio Paulo Andal

    Julio Paulo Andal

    Technical/Customer Support Representative

    Philippines - Tests: 5

    With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in Internet Connection (wireless and wired), TV connections Microsoft Office 2003-Present, Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere Introduction to JAVA and computer networking PROFESSIONAL EXPERIENCE November 2007 - October 2008 September 2009 - December 2009 Technical Support Representative SPI Global (former ePLDT Ventus) Clients: Philips Consumer Products United Bank of Switzerland (Brokers) DISH Network (Satellite TV Provider) August 2010 - August 2011 Technical Support Representative Teleperformance Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. October 2011 – October 2013 Technical Support Representative VXI Global Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. • A 2nd level of support for Uverse, handles all service issues staying with Uverse scope of support, that 1st level are unable to.

    $5.56 /hr
    1,403 hours
    3.82
  5. Miguel Gregorio IV

    Miguel Gregorio IV

    HI!

    Philippines - Tests: 2

    My name is Miguel and I'm a very hard working person, very reliable, creative, and always find ways through obstacles. I do whatever it takes to get the job done. I may not have much experience but i make up for it through training and research.

    $4.50 /hr
    4 hours
    0.00
  6. Justin Lirio

    Justin Lirio

    Experienced Customer Care Specialist / IT Graduate

    Philippines - Tests: 8

    To practice a profession that will further develop my critical thinking and interpersonal skills as well as to promote professional excellence and competitiveness in positions involving English communication and computers. My skills include customer service (chat, email or voice), knowledge in most computer applications/programs and Hardware. I have a positive attitude and I'm looking forward to an awesome working relationship with my oDesk employer.

    $3.33 /hr
    3,298 hours
    4.86
  7. Ryan A.

    Ryan A. Agency Contractor

    Call Center Operations Manager/BPO Consultant/Expert Telemarketer

    Bangladesh - Tests: 2 - Portfolio: 5

    A dynamic, resourceful and industrious ‘Call Center Manager’ with excellent communication and customer service skills and a broad range of expertise in administration, data management and office organization gained primarily via exemplary service in an International Call Center. We are the TOP Call center in Bangladesh Named as SkyTech Solutions. We have over 85 Telesales Agents working in-house. We have all the proper management team with Quality Assurance Department. To create a wonderful working relationship to my UpWork employer.My core competency lies in client services and was also exposed to different activities that will enhance client relationship management, operations and training programs for quality assurance. I am also proud to showcase my skills in Voice Talent (as a), Telemarketing/Sales, Administrative Support, Appointment Setting, Lead Generation and Customer Support and Team Management (billing, technical, in/outbound, Email, Ticket and Chat). We currently handle a variety of services such as appointment setting & sales for Mortgage( Worked With MBanc), debt consolidation (Worked with Debt Consolidation Ontario), Solar In-house (Worked with Home Solar Experts) and phone consultations (Worked with Green Solar Solutions), Merchant Cash Advance (Worked with Zip Capital, Fundzio, Merchant Cash N Capital), Energy Sales (Worked with Harborside Energy), Alarm Security Sales, and Auto Insurance & So On. Our agents are well-screened not only to assess their skills and talents but also their experience and interests. This helps us to designate the right agents on the right project that will help them maximize their potentials as contributors for the success of your business.

    Associated with: SkyTech™ BPO

    $7.78 /hr
    580 hours
    4.60
  8. Mehul S

    Mehul S

    VoIP / Asterisk / Vicidial / FreePBX / A2billing /GoAutoDial Developer

    India - Tests: 2 - Portfolio: 2

    As part of expertise i have build communication platform which provides all kind of customize VoIP Solutions. Cutting Edge technology and consulting with keen focus on Open Source Tele-Communication solutions designed, tested, and proven specifically for large enterprise organizations and telecommunication carriers. I work extensively with large scale & small scale telecom infrastructures, most specifically with next gen private SIP & IMS based networks For enterprises with an eye towards Open Source, I can help: ----- Identify cost saving opportunities within your telecom & network infrastructure by evaluating Open Source's viability within that infrastructure ----- Write specs for communications based custom development projects... if you have an idea I can determine how to execute that idea using Open Source telephony software. ----- Evaluate telecom services from multiple carriers in the design and configuration of mission critical distributed networks. My professional goal is to show enterprise organizations, carriers, and call centers that Asterisk and other Open Source software is a viable, reliable, secure, and flexible solution for large IP PBX deployments and also for Voice / Video Communication over a long distance Services & Project Undertaken on OpenSources: * Customize VoIP Solutions * Asterisk * OpenSER, OpenSIPs * Asterisk Billing * ViCiDial * TrixBox * FreePBX * vTiger * LimeSurvey Offered Solutions : * Video Telephony, Conferencing * Video On Demand * Multicasting * Video Survillience * Auto Dialer integrated with CRM * Click to Call on Web * Call Tracking * Custom IVR Services * Mass Marketing Dialer (Voice Broadcasting) * VoIP Billing • SIP/H323/IAX Gateways/Switches, • Call Centre Solutions, • IPPBX Solutions, • Calling Card/Call back Solutions.

    $25.00 /hr
    86 hours
    0.00