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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 11 BPO Call Center projects are completed every quarter on Upwork.

11

Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: August 1, 2015

Popular BPO Call Center Searches

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  1. Srimanti Bagchi

    Srimanti Bagchi

    Expert in Admin Assistance

    India - Last active: 6 days ago - Portfolio: 4

    I am b.tech(IT) pass out. I m working as a freelancer. Dedication and delivering the given job on time are my plus points. I believe in delivering accurate results within the expected turnaround time.I am here to serve clients with high level of expertise, quality and timely work at a reasonable cost.

    $7.00 /hr
    6,212 hours
    4.94
  2. Md Nazim Uddin

    Md Nazim Uddin

    VOIP/IP-PBX/ Contact Center/ expert IT Professional

    Bangladesh - Last active: 1 month ago - Tests: 1

    I’m high‐performing, strategic‐thinking and highly skilled professional with more than eight years’ of experience in Information Technology & Telecommunication sector. I’m adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well‐versed in all phases of projects, including defining plan, implementation and quality assurance. Enormous experience on Contact Center technology process, policy, operation & administration, IP Telephony & Unified Communication & Video conferencing deployment, network design, IVR call flow design, business automation, writing technical documents, user manual etc. I also equipped many other IT domain specially Unix & Solaris, Windows servers, PHP, Mysql, Switch & router configuration & Avaya products. I would be immensely delighted to help individual, organization or society. I believe I could solve any complex, technological problems in my domain that challenge my intellect and fire my imagination. My Core Competencies: - Avaya Contact Center solution - Avaya IPT & Unified Communication - Avaya IP Office - Avaya & Cisco Video Conferencing - Cisco switch & router configuration - Installation and administration of Linux - Windows Server installation & administration - IIS & Tomcat configuration - Linux Shell & VB script - Expert on SQL (MS Sql & Oracle DB) - Programming language (Java, Visual Basic & PHP) - Expert in MS office suite

    $35.00 /hr
    35 hours
    4.65
  3. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Last active: 1 day ago - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,180 hours
    5.00
  4. Justin Lirio

    Justin Lirio

    Experienced Customer Care Specialist / IT Graduate

    Philippines - Last active: 1 day ago - Tests: 8

    To practice a profession that will further develop my critical thinking and interpersonal skills as well as to promote professional excellence and competitiveness in positions involving English communication and computers. My skills include customer service (chat, email or voice), knowledge in most computer applications/programs and Hardware. I have a positive attitude and I'm looking forward to an awesome working relationship with my oDesk employer.

    $3.33 /hr
    3,294 hours
    4.86
  5. Lhea Venice Bancoro

    Lhea Venice Bancoro

    Hardworking Freelancer & VA

    Philippines - Last active: 5 days ago - Tests: 4 - Portfolio: 2

    I am a college graduate of Computer Science majoring Network Administration. I am very familiar with basic computer applications such as Microsoft Excel, Powerpoint, Word and the like. I've also had Supervisory skills wherein I was a Team Leader in a BPO industry for 9 years handling Customer Support for Phone, Chat and Email for the NA/EMEA regions. I've also handled Escalation/Tier 2 during my Supervisory position. I'm also good with web research, data entry and a travel blogger very familiar with technical writing. I'm also hardworking and easy to train when needed. I was also a Virtual Assistant of a Publishing company from my previous online job which entails publishing kindle books for Amazon. The job includes formatting and book conversion as well as training and managing writers.

    $4.50 /hr
    112 hours
    4.76
  6. April Descaya

    April Descaya

    Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

    Philippines - Last active: 2 months ago - Tests: 10

    Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

    $4.00 /hr
    1,055 hours
    4.64
  7. Faye Galang

    Faye Galang

    Customer Service / Data Entry / Data Analysis / Internet Research

    Philippines - Last active: 1 day ago - Tests: 10

    An experienced Customer Service Professional. Handled customer inquiries, problem solving and promoted sales and services while providing exceptional customer service satisfaction. Attained the required specific percentage, able to meet sales goal and quota.

    $6.00 /hr
    5,931 hours
    5.00
  8. Ray Villadelgado

    Ray Villadelgado

    Social Media Manager, Content Writer, Sales Rep. Lead Generation

    Philippines - Last active: 1 day ago - Tests: 1

    I am looking to expand my professional experiences in social media management, content writing, sales promotion. I have excellent speaking and writing skills. I have the ability to connect with people. A team player and has the initiative required to advance the goals of a group. I enjoy the challenges of learning new skills.

    $6.67 /hr
    917 hours
    0.00
  9. Jean Herbolario

    Jean Herbolario Agency Contractor

    Technical Support Representative / Administrative Support

    Philippines - Last active: 2 days ago - Tests: 4

    Skills and Abilities * Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, provides feedback, gathers appropriate information, confidently speaks in public. * Interpersonal Skills: works well with others, supportive, motivates others, cooperates, represents others, understands feelings, self-confident, accepts responsibility. * Management Skills: leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, takes charge. * Computer Skills: o Knowledgeable and able to use computers and related technology efficiently, with a range of skills covering levels from elementary use to programming. * Functional knowledge of word processing (Microsoft Office programs (Word, Excel, PowerPoint, Acess)) * How to use e-mail * How to use the Internet * Installing software * Navigating a computer's filesystem * Software Development Skills o Web Designing o Flash o Photoshop Taking requests for canceling service, processing credit card payments, assisting with credit concerns and resolving other customer service matters. Accurately performs connects, disconnects and adjustments. Has a general understanding of payment arrangements. Customer Focus Respecting our internal and external customers, listening to their requests and understanding their needs. We strive to exceed their expectations. Respect Consistently treat every individual with dignity and respect. Foster open and honest communications, listen, and understand other perspectives. Integrity Guided by what is ethical and right and fulfill our commitments as responsible public stewards. Personal Responsibility Personally accountable to customers and clients for the highest standards of behavior, including honesty and fairness in all aspects of our work.

    Associated with: JobHub

    $5.56 /hr
    54 hours
    0.00
  10. Julio Paulo Andal

    Julio Paulo Andal

    Technical/Customer Support Representative

    Philippines - Last active: 3 months ago - Tests: 5

    With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in Internet Connection (wireless and wired), TV connections Microsoft Office 2003-Present, Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere Introduction to JAVA and computer networking PROFESSIONAL EXPERIENCE November 2007 - October 2008 September 2009 - December 2009 Technical Support Representative SPI Global (former ePLDT Ventus) Clients: Philips Consumer Products United Bank of Switzerland (Brokers) DISH Network (Satellite TV Provider) August 2010 - August 2011 Technical Support Representative Teleperformance Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. October 2011 – October 2013 Technical Support Representative VXI Global Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. • A 2nd level of support for Uverse, handles all service issues staying with Uverse scope of support, that 1st level are unable to.

    $5.56 /hr
    1,403 hours
    3.82