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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 15 Call Center Management projects are completed every quarter on Upwork.

15

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.56.

4.56
Last updated: August 1, 2015

Popular Call Center Management Searches

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  1. Jovannie Gutierrez

    Jovannie Gutierrez

    Mr

    Philippines - Tests: 3 - Portfolio: 1

    Handling Escalated Call and increasing CSR's expertise on the product is the main role of a Team Lead. As a Team Lead, I played a vital role in handling business critical situations that my employer's client has faced. Being part of a World Class business has prepared me to contribute to the start of your company's growth and success. Developing CSR to be more accountable and dedicate themselves to business as an addition to the nature of line of business magnified the role of a Team Lead.

    $3.50 /hr
    251 hours
    0.00
  2. EDGAR ACOSTA

    EDGAR ACOSTA

    Electronic Engineer

    Venezuela - Tests: 5

    I am an Electronic Engineer. I have 3 year of experince in technical support of small networks and Windows system problems. I have experience working on: TCP/IP, DHCP, SUBNETTING, Team viewer and other access remote to fix customer's problem, help desk, Microsoft Excel/word to make report. The CCNA course of CISCO, 4 levels approved (but not the final test to finish the course) and basic knowledge of data base. I like languages​​, I speak English, Spanish (native) and I just start to learn French

    $5.56 /hr
    205 hours
    0.00
  3. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,431 hours
    5.00
  4. Chuvasco Cruz

    Chuvasco Cruz

    SMM / Project Manager / Recruiter / Researcher / Team Leader

    Philippines - Tests: 12

    Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

    $6.00 /hr
    3,937 hours
    4.16
  5. Maja Saludsong

    Maja Saludsong

    Call Center Quality Assurance Associate

    Philippines - Tests: 6

    With my 9-year experience in the BPO industry, I have solid knowledge on call center metrics especially with Quality policies and procedures. Being the main POC for QA in 2 of the travel accounts I handled, I have been responsible in different fields - communicating with the Training team and other support groups, facilitating several internal and client meetings and activities, developing technical knowledge in creating reports and presentations, assisting the QA Manager, Training Manager and Ops Senior Manager and also mentoring new leads. Additionally, I have developed good time management skill as I needed to be very flexible with the accounts I handled (which followed different shifts). I have also gained the confidence and trust of our clients specific to QA processes. I have also completed and passed the COPC High Performance Management Techniques training as well as the Orientation to Six Sigma training.

    $7.78 /hr
    1,086 hours
    5.00
  6. Nastacia O'connor

    Nastacia O'connor

    Administrative/Personal Assistant, Data Entry,Customer Service Rep

    Jamaica - Tests: 3

    I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

    $5.56 /hr
    5 hours
    4.00
  7. Maria Lucia Brigita Alcain Sunico

    Maria Lucia Brigita Alcain Sunico Agency Contractor

    Phone,Email and Chat Customer Service, SEO Writing, Managing sales

    Philippines - Tests: 4

    I worked for the BPO industry for 11 years and being part of it the industry I was able to enhance my skills in Sales and Customer Service. I also got a new skills that I was able to improve through the years which are Management and Program management. Trained by the best BPO in the industry in the world, which trained me and pushed me to be my best in Sales and Customer Service (Voice, Email and Chat), made me to be the a driven manager in sales and customer service oriented professional.

    Associated with: SUN Outsourcing Solutions, TRISIS Contact Solutions

    $5.00 /hr
    1,568 hours
    5.00