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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 15 Call Center Management projects are completed every quarter on Upwork.

15

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.56.

4.56
Last updated: August 1, 2015

Popular Call Center Management Searches

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  1. Jeremy V.

    Jeremy V.

    Virtual Callcenter Manager / Administrator

    Philippines - Last active: 1 day ago - Tests: 5

    To gain further exposure and experience as an Online Virtual Call Center Operations Manager / Administrator / Team Supervisor. I have 7 Years extensive experience working in the BPO / Customer Care Industry. I have extensive work with Five9 Callcenter Systems, with full hands-on knowledge on Five9 Agent, Supervisor and Administrator applications, and with working knowledge on Salesforce CRM. I had worked with Five9 as Technical Support and as Project Manager, and also with managing the website's Knowledge Base. Prior to this, I worked as Technical Support Representative in a major Callcenter company in the Philippines, where I catered to DSL-Broadband customers. I also had stints in Sales / Telemarketing Campaigns as well.

    $11.11 /hr
    6,533 hours
    0.00
  2. Jovannie Gutierrez

    Jovannie Gutierrez

    Mr

    Philippines - Last active: 1 month ago - Tests: 3 - Portfolio: 1

    Handling Escalated Call and increasing CSR's expertise on the product is the main role of a Team Lead. As a Team Lead, I played a vital role in handling business critical situations that my employer's client has faced. Being part of a World Class business has prepared me to contribute to the start of your company's growth and success. Developing CSR to be more accountable and dedicate themselves to business as an addition to the nature of line of business magnified the role of a Team Lead.

    $3.50 /hr
    251 hours
    0.00
  3. EDGAR ACOSTA

    EDGAR ACOSTA

    Electronic Engineer

    Venezuela - Last active: 7 days ago - Tests: 5

    I am an Electronic Engineer. I have 3 year of experince in technical support of small networks and Windows system problems. I have experience working on: TCP/IP, DHCP, SUBNETTING, Team viewer and other access remote to fix customer's problem, help desk, Microsoft Excel/word to make report. The CCNA course of CISCO, 4 levels approved (but not the final test to finish the course) and basic knowledge of data base. I like languages​​, I speak English, Spanish (native) and I just start to learn French

    $5.56 /hr
    205 hours
    0.00
  4. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Last active: 1 day ago - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,431 hours
    5.00
  5. Chuvasco Cruz

    Chuvasco Cruz

    SMM / Project Manager / Recruiter / Researcher / Team Leader

    Philippines - Last active: 6 days ago - Tests: 12

    Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

    $6.00 /hr
    3,937 hours
    4.16
  6. Ma Gliceria Villeza

    Ma Gliceria Villeza

    VA, Team Leader, Web Research Specialist, Data Analyst, Logistics

    Philippines - Last active: 1 day ago - Tests: 9 - Portfolio: 7

    I have 10 years of Corporate working experience in the fields of Customer Service, Operations and Supply Chain management. I've been working as an online freelancer for the past 3 years handling a variety of projects with focus on Data research, Data analysis, Logistics, and other Administrative functions. I consider my Corporate and Freelancing values, skills and accomplishments as the backbone of my career, and these will benefit me in bringing significant contribution to the organization that I'll be working with. Here's a detailed overview of the tasks I've handled. ** Team Leader ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Supply Chain Management ** Email handling ** Order processing ** Experienced using the following tools: Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs/Spreadsheets/Forms, Producteev, Smartsheet, Sage50, Lotus Notes, Bluehost webmail, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools and other in-house CRM applications I am interested in handling diverse roles that can well suit my qualifications wherein I can be instrumental in the growth and success of the organization.

    $5.56 /hr
    3,891 hours
    5.00
  7. Maja Saludsong

    Maja Saludsong

    Call Center Quality Assurance Associate

    Philippines - Last active: 1 day ago - Tests: 6

    With my 9-year experience in the BPO industry, I have solid knowledge on call center metrics especially with Quality policies and procedures. Being the main POC for QA in 2 of the travel accounts I handled, I have been responsible in different fields - communicating with the Training team and other support groups, facilitating several internal and client meetings and activities, developing technical knowledge in creating reports and presentations, assisting the QA Manager, Training Manager and Ops Senior Manager and also mentoring new leads. Additionally, I have developed good time management skill as I needed to be very flexible with the accounts I handled (which followed different shifts). I have also gained the confidence and trust of our clients specific to QA processes. I have also completed and passed the COPC High Performance Management Techniques training as well as the Orientation to Six Sigma training.

    $7.78 /hr
    1,086 hours
    5.00
  8. Shiela M.

    Shiela M.

    Experienced VA | Review Writer

    Philippines - Last active: 1 month ago - Tests: 17 - Portfolio: 9

    I am hard working and a quick learner. I can work independently or with a team. I am a problem solver. - I have been working as VA, content writer, and book reviewer for 2 years now. (2012-present) - I worked as Communications Officer of a national non-stock non-profit organization specializing in Agrarian Reform and Sustainable Agriculture in the Philippines for over 5 years. I managed projects and headed production of materials (Powerpoint presentations, AVPs, photos, manuals and brochures) relevant to project promotion and information dissemination. (2009-2014) - I had almost a year of work experience as e-Representative specializing in customer service, sales and retention in a financial account of a renowned BPO company in the country. - While still in college, I worked as English Tutor and Radio Newscaster.

    $8.88 /hr
    1,525 hours
    4.33