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Call Center Management Job Cost Overview

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Upwork Call Center Management Jobs Completed Quarterly

On average, 14 Call Center Management projects are completed every quarter on Upwork.


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Time needed to complete a Call Center Management project on Upwork.

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Call Center Management Upwork freelancers typically receive a client rating of 4.50.

Last updated: October 1, 2015

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Muhammad T.

Muhammad T.

Netwok/System Engineer

Pakistan - Tests: 18

With a background in IT support, operations management, configuration, and maintenance of information system, IT Infrastructure, I have 2+ years of international experience working with many companies. Currently I am the Assistant Manager, IT in Ibrama Communication company. Ibrama Communications is one of a biggest outbound call center in Pakistan with 300 seats and complete infrastructure.In this position, I oversee, Network/Systems Management, Troubleshooting client issue, Monitoring Live Windows and Linux based servers as well, Solutions, and Integration. Present Job summary is: Designing & Managing IT (voice / networking) infrastructure for business continuity and development. Designing and managing LAN infrastructure which includes Linux Based Calling servers & Voice communication (using Asterisk, freePBX, Vicidial etc) , Virtualization (using VMware ESXi version 3, 4 & 5), routing and switching (Cisco), internet access and Wi-Fi environment. Designing and maintaining Business Continuity and Management solution Configuring Cisco Switches (Cisco 3750, 3560,3550 series) Monitoring of live Linux based Vicidial/Goautodial outbound and inbound servers Installing new servers, with hands on experience on (Poweredge R710, Poweredge 1950) servers Installing/Configuring proxies server with PPTP protocols on daily basis Configuring TP-Link routers with Wi-Fi communication all over the office building Maintenance and Optimization of servers on daily basis to make the whole voice infrastructure making smoothly working Configuring Microtik Routers Troubleshooting client issue related to servers, internet, system and making the whole network infrastructure secure with the minimum percent of downtime My motivation to identify new growth opportunities, a solution-focused mindset combined with the ability to navigate across departments and business units, and my in-depth IT experience will allow me to contribute instantly to the success of your division. I welcome the opportunity to meet with you to discuss your vision for growth and how my skills would contribute help you achieve your objectives. Thank you for your time and consideration. Sincerely, M Tahir

$7.00 /hr
0 hours

Ghulam Ghous Farid

Ghulam Ghous Farid

Administrative/Supply Chain Manag./Procurement, Operation & Contracts

Pakistan - Tests: 7

I am an experienced mentor with a passion to excel, over the time I developed the skill set that supports the current market & business needs along with my instinctive flair of Management & Administration. The following traits underline my characteristics: • Working on SAP Sales and Distribution and Reporting Modules of SAP R/3. • Assisting Accounts Payable • Assisting Commissions • Entire cycle of a Orders, including acquisition, distribution, internal allocation, delivery, and final disposal of resources • Review each Sales Order for special instructions. (E.g. special pricing, special shipping, bid pricing, Rebates etc.) • Timely communication with appropriate parties to resolve discrepancies or issues • Implement procedures to ensure that requisitions for supplies/material/services are properly prepared and reviewed to be issued, replenished, allocated, etc. • Follow standard operational procedures as outlined in the Strategic Plan related to payables, organizational initiatives, inventory control, reporting etc • Analyze the business needs and suggest new changes in SAP Sales and Distribution Module that varies from each customer in order to stay in line with the SLA’s. • Freight and GMD analysis (SAP) • Follow-up/resolve issues regarding activities related to the accounts payable, commissions, purchase, shipping, invoicing and services received/rendered Over the last 8 years, I have provided customer services related to SW and HW solutions within US , provided 24/7 support via email, phone, video presentation, provided SW & HW Quotations, Solutions, Shipment Booking & Ontime record deliveres (meeting SLA's). My core competency lies in complete customer satisfaction, customer support, timely project completion and accurate request completion of the project.

$5.00 /hr
11 hours

Jeremy V.

Jeremy V.

Virtual Callcenter Manager / Administrator

Philippines - Tests: 5

To gain further exposure and experience as an Online Virtual Call Center Operations Manager / Administrator / Team Supervisor. I have 7 Years extensive experience working in the BPO / Customer Care Industry. I have extensive work with Five9 Callcenter Systems, with full hands-on knowledge on Five9 Agent, Supervisor and Administrator applications, and with working knowledge on Salesforce CRM. I had worked with Five9 as Technical Support and as Project Manager, and also with managing the website's Knowledge Base. Prior to this, I worked as Technical Support Representative in a major Callcenter company in the Philippines, where I catered to DSL-Broadband customers. I also had stints in Sales / Telemarketing Campaigns as well.

$11.11 /hr
6,775 hours

Henrry Gonzalez

Henrry Gonzalez

The customer is always and completely right!


I have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.

$5.00 /hr
1 hours

Froi D.

Froi D.

oDesk Corporation

Philippines - Tests: 4

I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

$10.00 /hr
14,858 hours

Chuvasco Cruz

Chuvasco Cruz

SMM / Project Manager / Recruiter / Researcher / Team Leader

Philippines - Tests: 12

Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

64% Job Success
$6.00 /hr
3,937 hours

Ma Gliceria Villeza

Ma Gliceria Villeza

VA, Team Leader, Web Research Specialist, Data Analyst, Logistics

Philippines - Tests: 9 - Portfolio: 7

I have 10 years of Corporate working experience in the fields of Customer Service, Operations and Supply Chain management. I've been working as an online freelancer for the past 3 years handling a variety of projects with focus on Data research, Data analysis, Logistics, and other Administrative functions. I consider my Corporate and Freelancing values, skills and accomplishments as the backbone of my career, and these will benefit me in bringing significant contribution to the organization that I'll be working with. Here's a detailed overview of the tasks I've handled. ** Team Leader ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Supply Chain Management ** Email handling ** Order processing ** Experienced using the following tools: Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs/Spreadsheets/Forms, Producteev, Smartsheet, Sage50, Lotus Notes, Bluehost webmail, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools and other in-house CRM applications I am interested in handling diverse roles that can well suit my qualifications wherein I can be instrumental in the growth and success of the organization.

100% Job Success
$5.56 /hr
4,125 hours

Nastacia O'connor

Nastacia O'connor

Administrative/Personal Assistant, Data Entry,Customer Service Rep

Jamaica - Tests: 3

I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

$6.56 /hr
20 hours