Tara michelle S.
Project Manager, Team Manager, Various Freelance Services Provider
A Highly skilled manager with 12 years of experience in Customer Service Center management. Worked in Corporate Customer Service for various multinational companies, consistently in the top Fortune 500. A versatile and skilled professional with leadership qualities and excellent hands-on experience in developing and improving process flow of various industries. Has tenets displaying a leadership characterized by in person to person communication, with personal touch and real relationships. A Project Manager with style fostering an open, trusting and respectful relationship with team, that is free from retaliation and reproach.
Has frontliner, supervisory and managerial experience in both Inbound, Outbound and Non Voice projects for Financial Customer Service, Collections, Technical and Logistics related line of businesses.
I have managed, coordinated and directed the daily operations of a unit of 20 to 40 staff members, handling inbound, outbound, non-voice, administrative for various line of business and or department specific and not limited to credit card collections for financial institutions, billing, customer service, technical support for telecommunications and ISP, hardware and software, logistics and supply chain solutions for air, ground and international market.
Has broad knowledge in administration of customer service representatives. Highly experienced in negotiation and managing daily operations in a customer service center environment. Has extensive knowledge of d creating and conducting training programs. I can conduct interviews and do HUman Resources duty. Conducts monthly performance reviews to assess their performance and potential growth.