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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 15 Call Center Management projects are completed every quarter on Upwork.


Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.56.

Last updated: August 1, 2015

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  1. Arnel Baculo

    Arnel Baculo

    Mr. Arnel R. Baculo

    Philippines - Tests: 7

    I possess more than 10 years of progressive experience in different kind of fields. When I was in college I worked part-time in different food industry such as Kenny Rogers and Jollibee. Then right after college I started working for admin and supervisory position which after then developed my skills in leadership, administration, HR functions and marketing. I have also started working online two years ago which I worked as personal assistant and call evaluator (scorer). My employment history below will provide all the details of my previous and present job. I would also like to highlight some of my achievements such as being considered as representative for Train-the-Trainer program held at Brisbane, Australia last March 5-19, 2011; invited to be the speaker for the Graduation Ceremony of High School and Elementary School in Padre Garcia, Batangas.

    $5.00 /hr
    1,843 hours
  2. Kherr Tobias

    Kherr Tobias

    Customer/Email Support Rep/Team Leader

    Philippines - Tests: 13

    With 9 years Customer Service experience (Customer Service Manager, Customer Support Representative, Team Leader and Technical Support Representative) and 3 years administrative assistant/bookkeeping experience, it is my goal to provide the best service to my clients. I have an excellent PC as well as Microsoft Office skills. I have a stable internet connection. I am a great multi tasker and a fast learner. I have a high attention to detail and good time management skills. I have experience with the following task: - Customer Support (Chat, Email and Telephone) - Customer Order Processing, Refund, Cancellation and Replacement - Email and Complaint Handling - Magento, Mybigcommerce,CRM,Shipstation and Zendesk - Reports Documentation - Invoicing, Billing, Purchases, Inventory, Accounts Receivable and Accounts Payable - Filing and Organizing, Taking of Minutes of Meeting, Data Entry - Recruitment, Payroll

    $5.00 /hr
    3,105 hours
  3. Marites M.

    Marites M.

    Reliable Administrative Support/Project Coordinator/Business Manager

    Philippines - Tests: 15 - Portfolio: 3

    I used to work as a Technical Customer Care Representative for AT&T DSL from 2005-2009. It is the only office-based job that I had and since I resigned in 2009, I have been working from home full time and have performed a lot of roles. Apart from the financial benefit, I really love the take away of an additional skill and learning. I have learned to use basic Xero, Australian government websites to apply clients for ACN, TFN, ABR, etc when I worked for an Australian financial firm. I also know basic use of Quickbooks such as adding clients and sending invoices. I do have Certificates IV in Business Administration and Financial Services having worked for a Registered Training Office before. I am familiar with applications such as MS Office, Google apps, Dropbox, Outlook, Adobe PDF, some Adobe Photoshop and have worked with learning management systems and CRMs like JobReady, Siebel, WorkflowMax,AffinityLive, JIRA, Infusionsoft, ISN and Rehab Estimator. I also have experience with POS software called Vend. I also learned to build a website thrrough Weebly. I have also basic working knowledge in Wordpress and MaiChimp. I also love that I am able to continuously improve my email and phone communication skills. I may have performed a lot of roles - and I am loving the variety! - but I think that the core values will always stay the same. I am reliable, easy to train, confident with my communication skills and I strive to be consistent in whatever position I hold. I hope we could be a perfect fit!

    $7.78 /hr
    4,867 hours
  4. Nafees Khabir

    Nafees Khabir

    Global Virtual Assistant

    Bangladesh - Tests: 3 - Portfolio: 2

    I'm in this sector since 2010. Specialist in Writing & Translation, Administrative Support, Customer Service, Most of the Data entry Jobs. Running a Crew With of 16 members who are ready to work in various filed of outsourcing.So when you think to hire me you will think about crew members and how faster we are . Money isn't everything to me its just a mandatory thing as like as completing job perfectly

    $11.00 /hr
    0 hours
  5. Christine Kramp

    Christine Kramp

    Virtual Assistant, Customer Service Consultant, Germ/Eng, Researcher

    South Africa - Tests: 6

    My main objective is to provide the highest quality of service, in the most cost-effective manner. To meet this, I will finish all assignments on time, do all tasks in an excellent way, and create a good working relationship with all clients. All clients will receive the highest level of attention, devotion and commitment.

    $16.00 /hr
    2 hours
  6. Jose Siero

    Jose Siero

    Customer Service Rep, appoinment setter, sales,

    Nicaragua - Tests: 3

    I have over five years of call center experience, In my position as customer service/sales agent I have mastered the way on how to take control of calls how to attend customers’ needs in a fast and efficient way the Ability to help everyone become the best they could possibly be and also help them reach a new level of excellence and always be available for any one that needs help. One of my best abilities in me is my leadership. My broad experience and range of skills make me a superior candidate for this position.

    $4.44 /hr
    5 hours
  7. Nirav Rajani

    Nirav Rajani

    Customer Service Executive/Representative

    India - Tests: 6 - Portfolio: 1

    I am a well rounded, multitalented individual and could be just the person you are looking for. My excellent phone manner and 4-year professional call center experience make me the ideal candidate. My presence in your department would be a valuable asset for your business. I Have been working with KPO/BPO Industry since 2009. I am working with the Private Limited Organization and i am the one of the Top Performer of the organization, i am fulfilling the organization's expectation. I have a good communication Skill. I can willingly work in EST, CST , MST and PST Zones as per your Requirements.I Have very good Typing speed. Currently i am taking care of one team in my Organization, helping them out in their queries, Quality and Production along with each and every Aspects of Quality and the growth of the organization. Currently i am taking care of one of the most important client of our Organization and got an appreciation from the client.

    $3.00 /hr
    5 hours
  8. Jerome A.

    Jerome A. Agency Contractor

    Project Manager | Customer Service & Technichal Support specialist

    Philippines - Tests: 15 - Portfolio: 3

    The goal is to be the best provider in all platforms and I plan to this by providing you and your customers “Best in Class” service without sacrificing quality. What I offer is 15 years solid experience in the Customer Service, Technical Services & Telesales industry. I've been privileged to have worked for brands like: Dell, Chase & Bank of America as a customer relations officer where I handled customer inquiries, complaints and order processing via phone and email. Microsoft & Vonage providing Level 1 & 2 technical services for newly signed up customers. Troubleshooting home network connections and the installation walk through of equipment purchased, Modern Data Products / Modern Imaging Solution & as a Business Development Specialist, where I am tasked to create and maintain good business relationship with existing and new client. Part of the job also is to make cold calls to businesses across the US and Canada with the goal of obtaining new clients.

    Groups: Pro Customer Service

    Associated with: Client Expert Solutions, Allied Philippine Contractors Agency

    $15.00 /hr
    11,246 hours
  9. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,285 hours
  10. Jennifer Cantero

    Jennifer Cantero Agency Contractor

    Social Media Marketer / Customer Service / Email & Admin.Support

    Philippines - Tests: 9

    For over 8 years working experience, I have mastered how Customer Service and Collection works. Became more proficient in handling people, calendar management, appointment setting, learned ways on how to be more effective when it comes to social media marketing, adopting to different tools, and coping up with a little bit of sales.

    Associated with: Empire Rocket

    $6.67 /hr
    3,827 hours