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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 18 Call Center Management projects are completed every quarter on Upwork.

18

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: August 1, 2015

Popular Call Center Management Searches

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  1. Manuel U.

    Manuel U.

    Project Manager/Sales Lead/Call Center Manager

    Honduras - Last active: 17 days ago - Tests: 1

    RESULTS!!RESULTS!!RESULTS!! AT THE END OF THE DAY THAT’S ALL THAT MATTERS!! Let me be that Guy that helps your company reach its goal and contributes to its growth. Very Self-motivated, eager to work and able to work full time, Skills are; Sales, customer service, Project managing, and the list goes on but I'll have to leave some for the Interview! Let me help you grow your business, incite sales, and motivate those who are currently not preforming as expected! I’m able to work as an individual or in a team centered environment, LIMITED TIME OFFER!! I look forward to working with you!

    $10.00 /hr
    203 hours
    4.00
  2. Mik C.

    Mik C.

    Project Manager | Technical Recruiter

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 14

    Seasoned Online Contractor / Project Manager Veteran / PLUS a Perfect Match for Clients with Bleeding Edge Ideas. My clients and associates view me as a consummate professional in Project Management, Business Strategy Implementation aligned with Marketing, Sales, Customer Support and Administration. As a seasoned freelancer, I live with a mind set and reality that I have the capacity to provide the same quality of results as to somebody onshore working side by side on your project. In most cases, even better and minus the employee benefits coverage and drama. It just so happens that I live in a country where cost of living is more affordable than it is to yours. Keeping on top of projects and making sure all parts get to the finish line at the same time is one thing I do best. The ability to juggle projects and never missing a deadline didn’t just develop through my professional experience. It was adapt or die trying. I’ve learned to budget my time and my assets, and most importantly, I’ve learned to be flexible and to get things done If my mindset resonates with yours and my competency meets your requirements -- Reach out and let's explore the options how best I can contribute more to your success!

    $16.67 /hr
    1,455 hours
    4.58
  3. Magno H.

    Magno H.

    Experienced in IT Admin Support/Office Assistant and Sales Coordinator

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 4

    For almost 5 years, I have an experienced in office IT Admin Support or an Office Assistant that cover up all office clerical works like: Ensure that all problems / requests are logged in Help-desk Management Systems. Monitors and follow up progress of the reported issues or problems. Daily update of production Data extraction Importing of data Data Entry Daily back up of server databases Generate monthly report. (If users request a report) Maintain and updates asset management system and perform other duties assigned by the superiors Perform other task as directed by the immediate superior. I am proficient in Ms Office like Microsoft Word, Microsoft Excel and Microsoft PowerPoint version (2003, 2007, and 2010) I have also experienced in in-house computer programming using (Visual Fox Pro programming language) and have an experienced in Sales Coordinator/Sales Representative for less than a year only. My competency lies in complete management of office works, projects, maintaining and developing day to day daily task. I am seeking the position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills, experiences and make a worthwhile contribution in our project which I can provide big benefits to our client and or in our project. I am articulate, collaborate and a good team player, driven to succeed, strategic planning and client relationship management.

    $3.00 /hr
    15 hours
    5.00
  4. Ayesha Irfan

    Ayesha Irfan

    Support Professional/Virtual Assistant

    Pakistan - Last active: 1 day ago - Tests: 3 - Portfolio: 5

    More than 3 years' successful experience in customer service support with proven strengths in account maintenance, problem-solving and trouble-shooting, sales staff support. - I have hands on experience of customer services. - I have a good command on Excel 2007. - I am very consistent with the work which is the key element in my professional career. - I can work in flexible hours to provide services as a freelancer and can be very productive in a given task. - I also have a wonderful experience of WordPress.

    $6.67 /hr
    714 hours
    5.00
  5. Mohammad Hossain

    Mohammad Hossain

    Expert in Data Entry, Virtual assistant,Landing Page Designing

    Bangladesh - Last active: 4 days ago - Tests: 20 - Portfolio: 13

    Hello there! I am Mohammad Hossain from Dhaka,Bangladesh having ample time and experience to spare to maintain a freelance work online.in this online work station. I do believe that to be efficient freelancer, professionalism is must and that always needed perfection and high level of accuracy, and I guarantee my clients that I will give the high quality of work.Now, I am ready to provide the providing services: - Data Entry - Excel form creating -Social Media Marketing -ebay customer analysis for competitors activities -Landing page designing -PSD to html conversion - Word Processing - Virtual Assistant - Personal Assistant - Admin Assistant - Scanned Image to Word data conversion - Scanned Image to Excel data conversion - PDF to Excel Conversion - PDF to MS Word Conversion - Spreadsheet Data Entry - Ms Excel / Ms Word Data Entry - Photoshop - Research - Form Processing - Online / Offline Data Entry - Word Press Entry - Word Press Posting - Word Press Data - Document conversion - Class room Presentation - Mailing List Development - Email Handling - Email Marketing - Typing - Other - Administrative Support - Office Management - Product Data Entry - Social Media management - Facebook / Twitter Scheduling and Posting. - Google documents -Google spread sheet -Landing Page designing I have excellent command in English as I have attended General Module IELTS that has been varified by my work station-oDesk. I always review my work to provide quality work as much as possible. I always meet the required turn-around time for each project. I have strong work ethic, and I believe that one should always be dependable and efficient in whatever he/she does. I can assure you that I will be able to deliver quality jobs right on time. I value commitment more than anything for which I obtained appreciation from my organization twice and also exhibiting in my portfolio. I am assuring you that you will find me complete dedication of the sevice what ever I do and to me no work is worthless and need to be valued. I also believe that the constraint that keep halt the advancement of technology has gone, and now time has come to shape the upcoming world in a way that no one has ever anticipated before, I do believe that the online workstation has opened really a new window for thousands worker around the globe.I do believe in quality of work is essential in any place especially when it comes to online as there is little mistake may ruign the result. For this reason, I do not take part in a task which I will not be 100% sure of doing the work successfully. and try to do my best for making sure of the successful of the job with my best effort and capabilities. However, I will not compromise for the successful of projects with in the deadline that is assigned, which I believe is essential for online work.to make the project successful. Last but not least, I offer a professional, confidential, reliable and convenient service. I have the experience, dedication and skills to create what you require. I have extensive experience in all of the services offered and would welcome the opportunity to be of service to you. My time zone is GMT+600 hours but that care very less as I am ready to work for any schedule round the clock, and I am assuring you to provide express service as per your needs. I do believe that he price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand. So thank you for taking time in reading my short and humble profile, and at the same time I will highly appreciate you if you offer the job directly,invite to offer any new project or ask me for interview. Finally I look forward to hearing from you prove my potentials. With Regards. Mohammad Hossain

    $5.00 /hr
    122 hours
    4.29
  6. Ariel Aredidon

    Ariel Aredidon

    Customer Support/Telesales/Web Researcher|Data Entry/Email Handling

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 7

    An experienced in Customer Service, Telemarketing,Sales and Appointment setting for almost 4 years handling inbound and outbound calls for different companies based in United states, Canada and Australia.. I also do Admin Jobs including Quality Assurance Specialist ,Data Entry and Lead Generation. I am person who enjoys a Challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential. .

    $4.44 /hr
    2,878 hours
    4.58
  7. Albert tony M.

    Albert tony M.

    Business Dev Asst/Appointment Setting

    Philippines - Last active: 3 days ago - Tests: 3 - Portfolio: 8

    For more than 5 years in a BPO industry I have developed my knowledge and skills about great service. I am professionally trained and molded to be an asset of the company. I am a contractor with mixed experience and my specialty is DATA ANALYSIS, CREDIT PROCESSOR, ADMIN SUPPORT, WEB RESEARCH, VIRTUAL ASSISTANT and PHONE SUPPORT AND MARKETING - APPOINTMENT SETTING, FOLLOWUP, LEAD GENERATION. I have the knowledge of MSWORD, MSEXCEL, ADOBE READER-PDF FILE, CRM AND DASHBOARD etc. I am Looking for a long term job here in Odesk to further use my extensive experience and skills. My ultimate goal is not only of a great service but also to have a friendly and a strong relationship with the clients. I aim nothing but only the best - EXCELLENT, COST EFFICIENT and GUARANTEED SOLUTIONS.

    $6.67 /hr
    1,745 hours
    4.43
  8. Karine Farah

    Karine Farah

    Technical support-French speaker

    Egypt - Last active: 7 days ago - Tests: 7

    Seeking a challenging position in a growing organization whereby I can develop my experience &communication skills to build a professional career path. Current Job Description:-Provide collaborative direction to the team in achieving goals at a team and consultant level.-Provide real time floor support for consultants who are on calls.-Effective queue management by driving AHT and quicker resolution on calls.-Analyzing both KPIs and efficiency metrics to identify patterns and aberrations and coach accordingly.-Constant coaching and feedback to consultants based on the type of question asked, calls handled and overall trend on metrics. -Training and up skilling consultants on new or existing process to enhance resolution and customer experience. Personal skills:Quick learner, Self Motivated and Hard worker.Work under pressure in both individual &team work.Inspire others to set &achieve personal and team goals.

    $5.00 /hr
    23 hours
    5.00
  9. Marites M.

    Marites M.

    Reliable Administrative Support/Project Coordinator/Business Manager

    Philippines - Last active: 1 day ago - Tests: 15 - Portfolio: 3

    I used to work as a Technical Customer Care Representative for AT&T DSL from 2005-2009. It is the only office-based job that I had and since I resigned in 2009, I have been working from home full time and have performed a lot of roles. Apart from the financial benefit, I really love the take away of an additional skill and learning. I have learned to use basic Xero, Australian government websites to apply clients for ACN, TFN, ABR, etc when I worked for an Australian financial firm. I also know basic use of Quickbooks such as adding clients and sending invoices. I do have Certificates IV in Business Administration and Financial Services having worked for a Registered Training Office before. I am familiar with applications such as MS Office, Google apps, Dropbox, Outlook, Adobe PDF, some Adobe Photoshop and have worked with learning management systems and CRMs like JobReady, Siebel, WorkflowMax,AffinityLive, JIRA, Infusionsoft, ISN and Rehab Estimator. I also have experience with POS software called Vend. I also learned to build a website thrrough Weebly. I have also basic working knowledge in Wordpress and MaiChimp. I also love that I am able to continuously improve my email and phone communication skills. I may have performed a lot of roles - and I am loving the variety! - but I think that the core values will always stay the same. I am reliable, easy to train, confident with my communication skills and I strive to be consistent in whatever position I hold. I hope we could be a perfect fit!

    $7.78 /hr
    4,778 hours
    4.95
  10. Alden B.

    Alden B.

    Quality Assurance,Customer Service,Chat Support

    Philippines - Last active: 1 day ago - Tests: 4

    During the 7 years of experience in Customer service industry, I have worked my way up from a Customer service Representative to a Quality Manager. I can make reports, Qualitative and Quantitative. Analyze data and provide a solution to reach your goals. I am proficient in English, Microsoft Office, Presentations and many more. I have worked as a Chat support Representative. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. While chatting we also do research so we can accurately answer the question of the customer. This job helped me develop the skill of multitasking and maintaining focus.

    $4.00 /hr
    1,802 hours
    4.53