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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 18 Call Center Management projects are completed every quarter on Upwork.

18

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: July 1, 2015

Popular Call Center Management Searches

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  1. Kherr Tobias

    Kherr Tobias

    Customer/Email Support Rep/Team Leader

    Philippines - Last active: 13 hours ago - Tests: 13

    With 9 years Customer Service experience (Customer Service Manager, Customer Support Representative, Team Leader and Technical Support Representative) and 3 years administrative assistant/bookkeeping experience, it is my goal to provide the best service to my clients. I have an excellent PC as well as Microsoft Office skills. I have a stable internet connection. I am a great multi tasker and a fast learner. I have a high attention to detail and good time management skills. I have experience with the following task: - Customer Support (Chat, Email and Telephone) - Customer Order Processing, Refund, Cancellation and Replacement - Email and Complaint Handling - Magento, Mybigcommerce,CRM,Shipstation and Zendesk - Reports Documentation - Invoicing, Billing, Purchases, Inventory, Accounts Receivable and Accounts Payable - Filing and Organizing, Taking of Minutes of Meeting, Data Entry - Recruitment, Payroll

    $5.00 /hr
    460 hours
    5.00
  2. Jasmin Coranez

    Jasmin Coranez

    TeleMarketer

    Philippines - Last active: 1 day ago - Tests: 3

    I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this industry because there is a lot of opportunities where I can learn more things to improve my skills.

    $5.56 /hr
    2,341 hours
    5.00
  3. Karine Farah

    Karine Farah

    Technical support-French speaker

    Egypt - Last active: 4 days ago - Tests: 7

    Seeking a challenging position in a growing organization whereby I can develop my experience &communication skills to build a professional career path. Current Job Description:-Provide collaborative direction to the team in achieving goals at a team and consultant level.-Provide real time floor support for consultants who are on calls.-Effective queue management by driving AHT and quicker resolution on calls.-Analyzing both KPIs and efficiency metrics to identify patterns and aberrations and coach accordingly.-Constant coaching and feedback to consultants based on the type of question asked, calls handled and overall trend on metrics. -Training and up skilling consultants on new or existing process to enhance resolution and customer experience. Personal skills:Quick learner, Self Motivated and Hard worker.Work under pressure in both individual &team work.Inspire others to set &achieve personal and team goals.

    $5.00 /hr
    23 hours
    5.00
  4. Joffrey C.

    Joffrey C.

    Virtual Assitant/Travel & Tours Manager/Trainer

    Philippines - Last active: 21 days ago - Tests: 13 - Portfolio: 12

    I have developed and improved a wide range of knowledge and skills as a Customer Service Specialist, over the last 8 years. I have been continuously one of the Top Customer Service Specialist in the largest and best contact center here in the Philippines from Teleperformance, Sykes Asia, Convergys Philippines and Aegis People Support by providing services mostly on U.S. based companies. One of my career goals is to climb up the corporate ladder by working in an environment or different projects that would help me progress, maximize my time and skills, empower myself and at the same time earn money to help my family. I always strive for excellence in everything that I do by continuously learning, working hard, and improving myself on the work at hand. I am not only looking for a part time job or a one-time project but a long term stable work where I can build a long term business relationship and help the company to grow. My core competency lies in providing quality and compliant customer service and with client & operations management. I am seeking opportunities to improve my skills and help you build a very good consumer based relationship for you and your company. I also have some experience and was trained in the following areas: Developing Lasting Personal Effectiveness, Customer Focus in Action, Influencing Performance through Effective Coaching, People Management, Business Development Strategies, Travel and Tour services, Marketing and Advertising, Event's Organizing and many more. I have also extended my skills in learning SMM, Basic Wordpress edits, Web Design, Managing a Woo-commerce store, Trello Management, Dropbox, Basecamp and Managing Web Development teams. I have been working on freelance online jobs for the past 3 years and have already learned a lot of skills from data entry, web research, project management, recruitment, client management, administrative support, Wordpress edits and web development management and a lot more. I believe in continuous learning and doing my work with passion always striving for excellence in any endeavor that I do. I also believe in people management managing your people with utmost care but at the same time not losing your focus in achieving the goals with efficiency and objectivity.\

    $4.00 /hr
    1,406 hours
    4.73
  5. Ayesha Irfan

    Ayesha Irfan

    Support Professional/Virtual Assistant

    Pakistan - Last active: 13 hours ago - Tests: 3 - Portfolio: 5

    More than 3 years' successful experience in customer service support with proven strengths in account maintenance, problem-solving and trouble-shooting, sales staff support. - I have hands on experience of customer services. - I have a good command on Excel 2007. - I am very consistent with the work which is the key element in my professional career. - I can work in flexible hours to provide services as a freelancer and can be very productive in a given task. - I also have a wonderful experience of WordPress.

    $6.67 /hr
    705 hours
    5.00
  6. Arnel Baculo

    Arnel Baculo

    Mr. Arnel R. Baculo

    Philippines - Last active: 13 hours ago - Tests: 7

    I possess more than 10 years of progressive experience in different kind of fields. When I was in college I worked part-time in different food industry such as Kenny Rogers and Jollibee. Then right after college I started working for admin and supervisory position which after then developed my skills in leadership, administration, HR functions and marketing. I have also started working online two years ago which I worked as personal assistant and call evaluator (scorer). My employment history below will provide all the details of my previous and present job. I would also like to highlight some of my achievements such as being considered as representative for Train-the-Trainer program held at Brisbane, Australia last March 5-19, 2011; invited to be the speaker for the Graduation Ceremony of High School and Elementary School in Padre Garcia, Batangas.

    $5.00 /hr
    1,727 hours
    4.67
  7. Roan R.

    Roan R.

    FBA Amazon | eBay | Auctiva | Web Research | Data Entry | VA

    Philippines - Last active: 13 hours ago - Tests: 3 - Portfolio: 6

    I am looking to secure a responsible career opportunity, where I can best utilize my skills and education, while making a significant contribution to the success of my employer. I am an able, enthusiastic, skilled, and reliable employee seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through. I work well independently as well as being part of a team. I welcome new challenges in life and am always looking to expand my skills and knowledge. I am dedicated and detail oriented. I have a variety of work experience which includes customer service, sales representative, technical support, computer technician and various office tasks.

    $3.33 /hr
    120 hours
    5.00
  8. Larry Jade Pun-an

    Larry Jade Pun-an

    Data Encoder / Customer Service Representative / Email Management

    Philippines - Last active: 2 days ago - Tests: 10

    The things that I can possibly do here are office tasks and some customer care services. I can handle data entry positions, transcription, email management, virtual assistant, and customer service representative. I am also willing to be trained if it would require me to do so. I will do my best to meet the satisfaction of everybody. I had worked in a school at the Principal's office as a Data Encoder for a couple of months and also with AT&T as a Customer Service Representative for the U-Verse account. I am fluent in English both in written and verbal. I am computer literate. In my high school days, I completed lessons with Visual Basic and Microcode Studio. I am also a Registered Nurse. As a Data Encoder, I do tasks such as online researches, email management, and a lot of data entries. As a Customer Service Representative, I do tasks on the phone such as explain bills, a little troubleshooting, and making some sales with the products our company offers.

    $4.00 /hr
    3,928 hours
    5.00
  9. Mahbub Alam

    Mahbub Alam

    eBay Expert, Amazon, HTML, CSS, WordPress, Product listing Expert, SEO

    Bangladesh - Last active: 13 hours ago - Tests: 13 - Portfolio: 21

    My main goal is to be able to help and share my knowledge. I always try to exert my best effort when someone deals with me. Services I am great experienced and skilled: I have great experienced on: * eBay template design, * eBay template listing, * Amazon listing, * etsy listing, * eCRATER listing, * bonanza listing, * WordPress product listing and many other product listing sites.

    $5.56 /hr
    3,066 hours
    4.95
  10. Mary Grace Mahait

    Mary Grace Mahait

    Social Media Manager | Sales & Customer Support | Virtual Assistant

    Philippines - Last active: 13 hours ago - Tests: 4 - Portfolio: 12

    Experienced Sales and Marketing Consultant, Customer Support, Retention Agent, Virtual Assistant, Transcriptionist, Email Customer Care, Telemarketer, Cold Caller, Appointment Setter and Social Media Marketer. • 6 Years Call Center Experience • Joined a total of 3 BPO/Call Center Companies • Top 3 Marketing Consultant (Xlibris Publishing) • Top 1 Publishing Consultant (Xlibris Publishing) • Senior Marketing Consultant for 3 years • Senior Publishing Consultant for 1 year • Outbound Sales Representative for 1 year • Customer Support/Retention Agent for 5 months • Experienced Virtual Assistant with knowledge in Real Estate, Wordpress, Zendesk, Kalatu, Podomatic, Mailchimp, Salesforce and Infusionsoft. • Dedicated, Focused, and excels at prioritizing, completing multiple task simultaneously. • Committed to delivering high quality results with little supervision. • Energetic, Organized, and Professional. • Proven ability to produce numbers, managing accounts, and converting leads into sales.

    $4.99 /hr
    1,220 hours
    4.93