Call Center Management Professionals & Consultants

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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 16 Call Center Management projects are completed every quarter on Upwork.

16

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.42.

4.42
Last updated: May 1, 2015

Popular Call Center Management Searches

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  1. Jacqueline R.

    Jacqueline R.

    English Teacher, English/Afrikaans translator, traveler, Writer

    South Africa - Last active: 1 month ago - Tests: 1

    Over 10 years experience in Customer Service and Management. Over 8 years Tourism & Hospitality mangement experience and working with International clients. TEFL teaching experience gained in Thailand. 3 Year International Tourism Diploma acquired from City & Guilds in London. 3 Year Tourism Diploma acquired from Northlink College, Cape Town. Galileo certified. Writer in spare time. English and Afrikaans speaker. Beginners knowledge of German. Little Thai knowledge. Photographer in spare time. Very creative. People person. Extremely professional. Well traveled through Namibia, Lesotho, Swaziland, Zimbabwe, Zambia as well as Germany & Thailand. Have writing and translating experience as well as editing.

    $13.00 /hr
    0 hours
    5.00
  2. Lakshman Singh

    Lakshman Singh

    Network Consultant - Cisco Voice

    India - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    *Cisco Voice/UC Consultant (CCIE-VOICE, CCNP-VOICE/CCVP) having more than 5.5 years of extensive experience in Cisco Installations/deployment, Support, Presales, Postsales, Training, Documentation. *I have deployed a Cisco UC (CUCM, CME, CUC, CUPS, ISRG2 Routers, VCS-C, VCS-E, UCCX, Jabber etc.) cluster of 2000 IP Phones alone. *I have designed and deployed 5 Cisco BE6000 / BE6K and BE7000 / BE7K Solutions *I have worked in Cisco TAC, have vast experience in troubleshoot. *I have worked in Presales, knowledgeble about Licensing, Ordering, RMA etc. CERTIFICATION(S) : CCIE-VOICE (written) | CCNP-VOICE/CCVP | CCNA-VOICE | CCDA | CXFS | CCNA & CCENT SERVICES OFFERED : 1. CUCM (Cisco Unified Communications Manager) 2. CUC (Cisco Unity Connection) 3. CUPS (Cisco Unified Presence Server) 4. UCCX (Unified Contact Center Express) 5. CME (Cisco Unified Communications Manager Express) 6. CUE (Cisco Unity Express) 7. VCS (Video Communications Server) 8. Cisco Telepresence / Tandberg (For Video Conferencing) 9. Cisco Jabber 10. Cisco Voice Gateway / Router (29xx, 39xx etc.) 11. Cisco Switches (PoE and Non PoE) 12. Integration of Cisco Devices 13. Analog Voice Gateways 14. Cisco BE6K / BE6000 15. UCS Servers 16. UC520 / UC500 17. MPLS, Frame Relay, PPP

    $40.00 /hr
    4 hours
    5.00
  3. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Last active: 1 month ago - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    1 hours
    5.00
  4. Churchill O.

    Churchill O.

    Content writer,social media guru and a communications analyst.

    Kenya - Last active: 1 month ago - Tests: 11 - Portfolio: 3

    I have a degree in Communications with focus on Public Relations, am not a master of one,I can do many things beyond the realm of communications, am a jack of all trades, I have a flair for words but this is not the limit, feel free to go through my profile. I will be more than delighted to take on your requirements.

    $11.11 /hr
    0 hours
    5.00
  5. Leandro B Verceles Jr

    Leandro B Verceles Jr Agency Contractor

    Chief Operating Officer, Licensed Lawyer, Experienced Professional

    Philippines - Last active: 12/30/2013 - Tests: 4

    I am the chief operating officer, hiring and over-all staffing manager of agency .www.angelPA.com. We provide virtual assistant managerial and non-managerial services. I am also a licensed lawyer hence can undertake full time legal work. My work experiences are diverse: from brand marketing starting with Procter and Gamble Philippines and Quaker Oats Philippine Distribution Office, then a short stint as a drafter of appellate decisions for a Philippine Court of Appeals Justice, then a practicing lawyer in one of the top law firms in our country, and eventually being elected as congressman for nine years to our national legislature and as governor of my province for six years. I am now back in the private sector this time doing business in the local business processes outsourcing (bpo) and call center industry, which I had help originally design by legislative template being the principal author of the Philippine E-Commerce Act. My expertise lie in the macro appreciation and policy involving information and communications technology in the Philippines, and legal and contract writing in general. And because of my extensive experience and persuasion in the Philippine Government and as then a litigation lawyer, I can assist foreign nationals who desire to set up businesses in the Philippines, or simply to ask for legal opinions about our laws and government. I am also strong in liaising with our government officials and agencies and to basically troubleshoot on matters involving our laws and government. Look no further if you are considering setting up a call center or outsourced business within or outside the United States/Canada or overseas especially to the Philippines. I am a licensed lawyer. I can draft contracts between: 1. you and your USA/Canada online customer; 2. you and your call center or outsourced business partner; 3. your call center or outsourced business partner and his or her workers to amply protect yours and your call center and outsourced business partner's interests; and 4. many other online business related documents.

    Associated with: www.angelPA.com Agency

    $27.78 /hr
    0 hours
    5.00
  6. Charlene B

    Charlene B Agency Contractor

    Operations manager w/ 5 years customer service experience.

    Philippines - Last active: 10 hours ago - Tests: 4

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Associated with: TRISIS Contact Solutions

    $11.11 /hr
    3,382 hours
    5.00
  7. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Last active: 11 days ago - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,033 hours
    4.91
  8. Regina Gue

    Regina Gue Agency Contractor

    Result Driven and Customer Focused Administrative Support

    Philippines - Last active: 1 day ago - Tests: 16 - Portfolio: 3

    Am passionate about providing efficient business solutions to my clients. Dependable and proficient in data entry and database management functions, I also boast to be a quick learner who's very result oriented. I love learning new things; research work appeals much to me. On top of that, I also love information gathering, data mining and playing with numbers; as a by product , presentation is also one of my strong points - . Formal employment wise, I have had approximately 10 years with the customer service industry and I find joy in making situations better for the people I work with. I have had experience with continuous improvement and it's one of the skills that I've built with the people I've worked with. Never be satisfied with status quo as your competitors will definitely gain a lead on you - I don't want to end up saying "Who Moved My Cheese?" Should there be projects involving learning, growth and improvement, let's talk. :)

    Associated with: Brilliant Solutions, Ferrero

    $7.00 /hr
    4,764 hours
    4.88
  9. Mac J.

    Mac J. Agency Contractor

    oDesk Corporation

    Philippines - Last active: 10 hours ago - Tests: 6

    - Fluent in English and Filipino; - An internet savvy who loves to make people laugh and confident about themselves; - Enthusiastic, self-reliant, and disciplined. - Highly talented senior manager with 11 years of experience in operations, customer service and technical support; - Proven ability to develop, work with and stimulate synergy between departments and groups; - Excellent account management and vendor management/negotiation skills; - Up-to-date management skills and understanding of employee motivation; - Excellent presentation and communication skills; - Excellent fit to an empowered, accountable, and successful management team or organization.

    Associated with: HotKeys Manila

    $8.33 /hr
    9,579 hours
    5.00
  10. Rowena Cotin

    Rowena Cotin Agency Contractor

    Experienced Collections Operations Manager for More Than Five Years

    United States - Last active: 1 day ago - Tests: 5

    I have more than 9 years experience in the call center industry and about 5-6 years experience as an operations manager for sales, customer service and collection accounts. Throughout my managerial career, I achieved significant accomplishments and also trained colleagues specific operational techniques to increase their productivity and performance. I am at ease in a position of responsibility and was molded to face challenges.

    Associated with: MW Services

    $13.33 /hr
    2,060 hours
    5.00