Call Center Management Professionals & Consultants

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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 23 Call Center Management projects are completed every quarter on Upwork.

23

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: June 1, 2015

Popular Call Center Management Searches

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  1. Tonya D.

    Tonya D.

    Creative Writer, Blog & Article Writer, Social Media Expert

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

    I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

    $26.67 /hr
    2,299 hours
    5.00
  2. Mark N.

    Mark N.

    Writer - Grant Writer

    Sri Lanka - Last active: 2 days ago - Tests: 26 - Portfolio: 1

    To Use My Skills to Help You........ While Earning for Myself! Writing, Rewriting, Summarizing - Research, Data Identification, Virtual Assistance/Management etc In the Last Six Years, I have worked for a Charitable/Aid agency, Running its Income Generation activities, and also Staffing its Proposal Writing/Preliminary Budget/General Admin/Reporting - all in English. Proposal writing includes orginal research. Have used MS Word, Excel and PowerPoint. Have familiarity with Data Identification and Entry and having worked in a computerized Library Atmosphere, knowledge of such software. Having supervised and then managed staff, I understand that Efficiency lies at the Core of Profit!

    $12.00 /hr
    362 hours
    4.99
  3. XinYin Qin

    XinYin Qin

    Translator, Sales/Marketing Expert,MBA,ERP Expert

    China - Last active: 1 day ago - Tests: 74 - Portfolio: 67

    Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional

    $20.00 /hr
    2,656 hours
    4.96
  4. Maria Medina

    Maria Medina

    Translator (ENG-SPA-ENG)

    Venezuela - Last active: 1 day ago - Tests: 19 - Portfolio: 3

    Bilingual (English and Spanish) with solid experience in various support roles with International Companies, transcribing, translating and proofreading. As a Translator, I have experience assisting clients with writing, editing, proofreading, and formatting. I am an efficient and thorough translator because I enjoy the process and have excellent technical language skills (technical documentation, manuals, and software for engineering, medical and technology companies). If the examples of my work on my portfolio, past works on oDesk and client reviews/feedback are not enough for you to assess my professional abilities, I can provide a small sample from the project you are hiring for in order to show you what I am capable of delivering. My high feedback score is a great indication of how seriously I take my commitment to each and every project. I have years of experience and I always take great pride in producing quality translations. I am reliable and dependable, I never abandon projects and I meet all of my deadlines. I also prefer to complete my work sooner rather than later, and I usually do so before the deadline if at all possible. I am looking to expand my experience to other areas of translating, and I would love to be given a chance to work with you!

    $15.00 /hr
    749 hours
    4.97
  5. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Last active: 29 days ago - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  6. Lakshman Singh

    Lakshman Singh

    Cisco Voice Expert

    India - Last active: 4 days ago - Tests: 3 - Portfolio: 1

    *Cisco Voice/UC Consultant (CCIE-VOICE, CCNP-VOICE/CCVP) having more than 5.5 years of extensive experience in Cisco Installations/deployment, Support, Presales, Postsales, Training, Documentation. *I have deployed a Cisco UC (CUCM, CME, CUC, CUPS, ISRG2 Routers, VCS-C, VCS-E, UCCX, Jabber etc.) cluster of 2000 IP Phones alone. *I have designed and deployed 5 Cisco BE6000 / BE6K and BE7000 / BE7K Solutions *I have worked in Cisco TAC, have vast experience in troubleshoot. *I have worked in Presales, knowledgeble about Licensing, Ordering, RMA etc. CERTIFICATION(S) : CCIE-VOICE (written) | CCNP-VOICE/CCVP | CCNA-VOICE | CCDA | CXFS | CCNA & CCENT SERVICES OFFERED : 1. CUCM (Cisco Unified Communications Manager) 2. CUC (Cisco Unity Connection) 3. CUPS (Cisco Unified Presence Server) 4. UCCX (Unified Contact Center Express) 5. CME (Cisco Unified Communications Manager Express) 6. CUE (Cisco Unity Express) 7. VCS (Video Communications Server) 8. Cisco Telepresence / Tandberg (For Video Conferencing) 9. Cisco Jabber 10. Cisco Voice Gateway / Router (29xx, 39xx etc.) 11. Cisco Switches (PoE and Non PoE) 12. Integration of Cisco Devices 13. Analog Voice Gateways 14. Cisco BE6K / BE6000 15. UCS Servers 16. UC520 / UC500 17. MPLS, Frame Relay, PPP

    $40.00 /hr
    4 hours
    5.00
  7. Czarina T.

    Czarina T. Agency Contractor

    Project Manager, Recruiter, Customer Service Trainer

    United States - Last active: 5 hours ago - Tests: 7 - Portfolio: 3

    Currently supporting a few key teams for the oDesk Corporation, my portfolio includes past experience in several key roles: Project Manager, Team Lead, Technical Recruiter, HR Manager and Operations Manager. I have been very lucky to have worked with oDesk's key leaders. For the last few years of my life, I have lived and breathed oDesk. I welcome greater challenges as I believe this opens an opportunity to do my part in helping a company's growth. I am driven, relentless, and sincerely believe that sleeping is overrated. Please do not hesitate to reach out to me for opportunities, or even just to discuss on how you can leverage oDesk to work for you.

    Groups: MediaPiston Writers, oDesk Website Project Consultants

    Associated with: oDesk Payroll

    $30.00 /hr
    11,728 hours
    5.00
  8. Victoria Thomas

    Victoria Thomas Agency Contractor

    A professional VA with extensive experience in virtual team management

    Portugal - Last active: 26 days ago - Tests: 14 - Portfolio: 3

    I am an experienced Virtual Assistant, regularly serving clients in the UK, US and Australia. Originally from the UK, I have supported all levels of management, from supervisor through to CEO, and have a well established reputation for being a loyal, disciplined, hard-working and capable employee. I am very experienced in recruiting, coordinating and managing multiple teams for high-pressured campaigns, ensuring specialist skills, research, data-entry, mail/sms outreach is performed in the most time-efficient, cost-effective way. I am experienced in project management tools such as Basecamp, regularly use wordpress, write blogs, articles, and business related reports and content, and have excellent research, customer service and business administration skills such as invoicing, web testing and web content, diary management and more.

    Associated with: Elite Writing Services

    $27.78 /hr
    1,523 hours
    5.00
  9. Brittani Foga

    Brittani Foga Agency Contractor

    Jane of All Trades

    United States - Last active: 4 days ago - Tests: 6

    I am currently a business student at Indiana Tech. I am seeking a position that will help me gain new skills and further my experience for my future career goals. I am a very enthusiastic and highly self-motivated person with a detail-oriented personality. I am dedicated to every task I take on and I am always willing to go the extra mile. I am not afraid of a challenge and I am always willing to learn new things. I embrace each new obstacle as a chance to further my career. I am very dependable and I am always willing to go above and beyond to finish the task at hand. I am looking for a challenging new position to help me gain new skills and experience.

    Associated with: Sage Consulting Services, oDesk Payroll

    $18.89 /hr
    5,485 hours
    4.99
  10. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Last active: 4 days ago - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00