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Call Handling Job Cost Overview

Typical total cost of Upwork Call Handling projects based on completed and fixed-price jobs.

Upwork Call Handling Jobs Completed Quarterly

On average, 251 Call Handling projects are completed every quarter on Upwork.

251

Time to Complete Upwork Call Handling Jobs

Time needed to complete a Call Handling project on Upwork.

Average Call Handling Freelancer Feedback Score

Call Handling Upwork freelancers typically receive a client rating of 4.48.

4.48
Last updated: July 1, 2015

Popular Call Handling Searches

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  1. Blaise mariel C.

    Blaise mariel C.

    ExecutiveAssistant/Researcher/Team Leader/Travel Agent/Project Manager

    Philippines - Last active: 8 hours ago - Tests: 10

    For the last 7 years, I have worked in call centers focusing on call handling and coaching agents to provide high customer satisfaction. I have also worked as Project Manager in a web design company. My primary goal is to find a long term job that fits my abilities or may require a different set of skills but provide training as I am a fast learner and is always open to learning new things.

    $12.22 /hr
    11,812 hours
    5.00
  2. Mary ann dela paz A.

    Mary ann dela paz A.

    Data Entry, Virtual Assistant, Excel, Experienced Customer Service Rep

    Philippines - Last active: 1 day ago - Tests: 6

    I've been working as a customer service representative for almost five years. I've enhanced my communication skills and that includes verbal and listening. I am also a computer-literate performer with extensive software proficiency covering wide variety of applications. I am very much interested in customer service, administrative support as well as sales and marketing.

    $6.67 /hr
    12,630 hours
    5.00
  3. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Last active: 2 days ago - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    $11.11 /hr
    6,402 hours
    4.99
  4. Amor V.

    Amor V.

    Writer

    Philippines - Last active: 1 month ago - Tests: 6 - Portfolio: 1

    I would like to showcase my skills, talent and experience in technical and creative writing. I am a hardworking professional who knows how to value and respect people's time. I have been writing my whole life and over five years online. With this experience, I would like to help people in reaching their desired goals. Apart from writing, I was also employed as an over-the-phone technical and customer service representative for two American companies for over five years. I worked with Linksys Home Networking for over two years and with Time Warner Cable for almost three years. My experience with handling different kind of customers gives me an advantage on how to deal with people, online and offline.

    $5.56 /hr
    4,102 hours
    4.97
  5. Kathleen M.

    Kathleen M.

    Customer Support, Quality Analyst, Data Entry, Lead Generation

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    My 6 years of experience in a BPO industry taught me a lot about management, leadership and higher sense of responsibility. My success in the field even brought me to U.S. to help in a launch of a new account. My expertise as a sales agent, SME, travel professional, trainer, quality analyst, coach and team supervisor defines the kind of character I have now when it comes to work. I am seeking opportunities here in oDesk to further improve my skills and share my best practices as well. My bid may not be the lowest that you can get but you will definitely get the value of your money by hiring me.

    $11.00 /hr
    4,951 hours
    5.00
  6. Nickson Uriarte

    Nickson Uriarte Agency Contractor

    Customer Service/ Virtual Assistant

    Philippines - Last active: 8 hours ago - Tests: 4 - Portfolio: 1

    Through my service I seek to aid verbal and or written communication needs, for product management, sales, research and development. With my proficient communication and public relation skills it is my mission to effectively supplement your professional needs. skills: 1. Efficient in Microsoft Office tools such as Ms Word, PowerPoint, Excel 2. Web Research, Content and Technical Writing 3. Social Media Management and Marketing 4. Data Gathering, Extraction, and Data Entry 5. Medical Transcription 6. Customer Service Relations, Email- Handling

    Associated with: Virtual Ejv Co., Virtual Solutions Co.

    $5.56 /hr
    5,084 hours
    5.00
  7. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Last active: 26 days ago - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  8. Edmundo B.

    Edmundo B.

    Web Research / Data Entry Professional

    Philippines - Last active: 28 days ago - Tests: 4 - Portfolio: 2

    To obtain a challenging and rewarding position in a growth-oriented company that offers diverse job responsibilities and career advancement in Data Entry and will fully utilize both my knowledge and skills. Satisfies customers needs with good communications skills in both English and Filipino language.

    $3.50 /hr
    2,354 hours
    5.00
  9. Caylee Sharp

    Caylee Sharp

    Great Personality with excellent customer service skills

    United States - Last active: 6 days ago - Tests: 4

    I am a friendly, upbeat person. I am an experienced Customer Service Specialist, skilled Computer data Entry, Documents, Leads Manager, Working hands on with Realty Investors. The ability to obtain information in an friendly, efficient manor, enjoys people. Will take on challenges full force. Was in the Work force as a Manager for large Gas Stations chains for 15 years.

    $10.83 /hr
    1,889 hours
    0.00
  10. Julio Paulo Andal

    Julio Paulo Andal

    Technical/Customer Support Representative

    Philippines - Last active: 2 months ago - Tests: 5

    With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in Internet Connection (wireless and wired), TV connections Microsoft Office 2003-Present, Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere Introduction to JAVA and computer networking PROFESSIONAL EXPERIENCE November 2007 - October 2008 September 2009 - December 2009 Technical Support Representative SPI Global (former ePLDT Ventus) Clients: Philips Consumer Products United Bank of Switzerland (Brokers) DISH Network (Satellite TV Provider) August 2010 - August 2011 Technical Support Representative Teleperformance Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. October 2011 – October 2013 Technical Support Representative VXI Global Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. • A 2nd level of support for Uverse, handles all service issues staying with Uverse scope of support, that 1st level are unable to.

    $5.56 /hr
    1,403 hours
    3.82