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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.


Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

Last updated: October 1, 2015
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Chetan Mahajan

Chetan Mahajan

Customer Support: Chat & email

India - Tests: 2

I have worked for more then 8 years with BPO industry. I have worked for Customer support in voice, email and chat process. I am now looking for work from home so that I can use my written skills to help the customer via chat & email.

$5.56 /hr
0 hours

Mark Senatin Jr.

Mark Senatin Jr.

Email and Chat Support Specialist

Philippines - Tests: 3

I have been working as a Customer Service Representative for more than 5 years. I have worked as an Email and Chat Support for a computer company and a website similar to oDesk. I have my fair share of experience in handling voice accounts, but I am more adept in handling non-voice. The skills I have learned from these experience made me a reliable and independent employee. Having said this, I can work with less supervision and guarantee a great result for the job you will be assigning. If you want to hire someone you can trust, hire me.

$5.56 /hr
41 hours

Rosmery Rodriguez

Technical Support Email/Chat Agent

United States Minor Outlying Islands

I've been working in a call center industry for almost 3 years. I have handled customer service in the form of chat, email and phone. I have had a chance to work in accounts in billing and product support for various companies. I am a professional customer service and technical support representative and I can be a great addition to your team.

$8.50 /hr
616 hours

Karlo angelo D.

Karlo angelo D.

Chat and Email Support Superstar

Philippines - Tests: 7 - Portfolio: 1

I am a young professional with 5 years experience working in Customer Support (2 years on phone and 3 years on email and chat) and have been using several interfaces such as Zen Desk, Zopim and Velaro. I am able to work both individually and in a team; hardworking, tenacious and can easily adapt to any situations presented. I see to it that with every project I work on I am able to balance both productivity and quality. I am very excited to start my career here on Upwork knowing that there are a lot of opportunities from where I can showcase my talent.

Groups: Pro Customer Service

$4.44 /hr
0 hours

Lian Jane Abadia

Lian Jane Abadia Agency Contractor

Administrative Support | Chat/Email Support | Telemarketing | SMM

Philippines - Tests: 8

Declared as within the top 10% of most successful freelancers in oDesk! I can offer you great help in customer service, admin support and social media. I also have proven expertise in: *Administrative tasks *Data Entry *Inbound/Outbound Call Support (Billing, Technical and Sales) *Chat Support (Sales, Inquiry, Billing and Technical) *Graphic Design *Email Support (Sales, Inquiry, Billing and Technical) *Social Media *SEO I am a fast-learner and have focus to get the job done. I am goal oriented and has strong verbal and written communication skills. I am organize and can deal with projects with minimal supervision. With all the experiences and expertise that I have, I am truly confident that I can do great on jobs and with these skills I am certain that I can be an asset for the company that I will be working for.

Associated with: Online Freelancing Solutions

100% Job Success
$6.67 /hr
6,459 hours

Florante Ileto III

Florante Ileto III

Call center agent/ Email support/ Chat support

Philippines - Tests: 5

CAREER OBJECTIVE Interested to pursue a long-term career in Home base projects / contracts, and other related openings. EDUCATION Ateneo de Manila University | BS Legal Management Undergraduate WORK-RELATED EXPERIENCE StarTek International Ltd. August 2011 - January 2012 • At&t National Business Ordering • Responsible for providing exellent customer service to corporate accounts. • Handles corporate accounts for multi-million dollar companies for their telecommunications services. • Processed new accounts, device orders, transfer of billing responsibility, and billing. StarTek International Philipines Inc. February 2012- January 2013 • At&t Small Business Solutions • Provided customer service for At&t’s small business owner clients • Handled customer accounts regarding their service and billing concern • Assisted in device activation, billing adjustments and network related issues. Century Properties Inc. September 2013 – January 2014 • Responsible for marketing and sale of high-end condominium units • Gave instructions to clients seeking investment opportunities in the real estate development. • Aided in the documentation of payments and titles. Concentrix Daksh Services Corp. April 2014- Present • Sprint Customer Care (Segment 1) • Handled all customer concern about their account, regarding billing, services, rate plans, discounts, network issues, account changes, billing adjustments, and all general inquiries about sprint products and services. • Part of the sprint account segment 1 agents for 3 consecutive months. Extra-CURRICULAR ACTIVITIES Ateneo LEX | Member 2008-2010 • Gave support to our organizational projects; • Member of the balik-laya project for incarcerated persons. • Networked with company sponsors for our projects. Ateneo Judo Varsity Team 2008 - 2009 • Participated in training and tournaments Call Center Training Program (TESDA) | Trainee June 2008 • Scolar for President Gloria Macapagal-Arroyo employment program. • Trained for three months in Informatics for call center training. Speech & Etiquette camp at WILMA CRUZ-TAPALLA SPEECH ACADEME September 2007 • 4 week training on English communication skill enhancement. • Focus on Grammar, pronunciation and accent training. SKILLS & INTERESTS I have exceptional people and communication skills. Fluent in English, Filipino, and I can communicate and deal well with people of various backgrounds. I am a responsible leader and I can also be an efficient team-player who is committed in making projects successful. I have high respect for others and I am open to their ideas and perspectives. Being adventurous, I am enabled to develop strength of character and able to know myself more. After going through all triumphs and challenges that I have faced, I am more determined in achieving my goals towards a successful life for my family and my country.

$7.00 /hr
318 hours

Roselle H.

Roselle H. Agency Contractor

Customer Service / Email Support / Chat Support / Transcriptionist

Philippines - Tests: 4

I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

Associated with: RCH Solutions

100% Job Success
$11.11 /hr
14,544 hours

Nikkie-Uke Suello

Nikkie-Uke Suello

Live Chat Support/Customer and Technical Support

Philippines - Tests: 7

l have worked with Convergys (BPO Company) as a Live Chat Representative for three years doing technical troubleshooting for phone and internet problems. I provide real time solution as well as create escalation tickets for higher fix agency to work on unresolved issues for faster resolution. I also worked as part of Volume Recruitment in Aegis Peoplesupport (BPO Company). My primary job is to conduct initial phone screening to assess applicant's basic qualifications and schedule them for the initial (face-to-face) interview. I also assist in organizing, collating, and filing of resumes for E-rep positions and represent the company at job fairs within the city. I also worked as a Customer Support Agent in a banking company which is based in the U.S as well. My main job is to check balance, explain the bill, process payments, and provide other pertinent information on a customer's Account/s. I now desire a fresh challenge with the possibility of progression to enable me to build upon my skills. I consistently appear among the top representatives for quality of service rendered and has been awarded as the Top Agent for the month of February 2013. In addition to my working experience, I have an excellent communication skills with good inter-relationship skill. I am also a punctual, diligent and patient individual with ability to type 52 words per minute. I am good at multitasking under pressure. I believe I am a suitable candidate for the post because of my experience, superior customer service skills and ability to routinely exceed targets.

Groups: Pro Customer Service

$3.33 /hr
0 hours