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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. Timothy john N.

    Timothy john N.

    customer service, DSL technical support, upselling

    Philippines - Last active: 11 hours ago - Tests: 6 - Portfolio: 6

    I am a very flexible team-player, I also make sure that the customers that I am dealing with would also find that they are being taken cared of as well. In doing so, I know that I am providing them a very pleasant experience that they would expect from a very professional and helpful customer service specialist. I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.

    $5.56 /hr
    687 hours
    5.00
  2. Saranya Rajamanickam

    Saranya Rajamanickam

    Expert Freelance in telephonic sales,cold calling and lead generation.

    India - Last active: 1 day ago - Tests: 1

    I have close to 6 years of experience in CUSTOMER SERVICE, OUTBOUND SALES, SURVEY CAPTURES AND DATA ENTRY. My expertise lies in target based sales and lead generation. I have worked with Fortune 100 Companies like Travelocity , Intuit, Dell Inc and AmeriMerchant. I am looking forward for clients who i can assist in lead generation, sales promotion, brand marketing and survey captures. With a huge amount of experience backing me, i can surely make a huge difference to your organisation and try to spike up your brand value.

    $3.33 /hr
    449 hours
    4.20
  3. Shabana Khan

    Shabana Khan

    Expert Customer Support Manager

    India - Last active: 11 days ago - Tests: 2 - Portfolio: 1

    Customer Support Chat support, Email support, Inbound and outbound calls, Order processing, listing products in Ebay, Amazon and other Ecommerce sites, Can work with Seller central Data entry work, Research work, SEO and SSM, Google Places, Wordpress and HTML Fast-learner, Reliable, Detail Oriented. Projects: Buydbest.in, ApartmentApart.com, PinkCarAccessorieshop.com. I look forward to a long term project always where I can grow along with the company. LoVe AlwaYs Shabana Khan

    $6.67 /hr
    4,956 hours
    4.47
  4. Diana C.

    Diana C.

    Sales,CSR,TSR,Appointment Setting,Virtual Assistant!

    Philippines - Last active: 1 day ago - Tests: 7

    I've worked for different call centers based in the Philippines, all of them made big in the industry and I'm proud that I've been part of them. I handled Verizon Superpages for 5 years, being a sales rep you need to be persistent and very good in handling customer's objections, create a needs for them to advertise online weather its a small or big business. I also worked as a customer and billing representative for UHG (United Health Group). My duties were to discussed accurate information to Professionals and Medical Practitioners about the coverage of their patience's health insurance, but after the recession I decided to change course from CSR to technical support. Being a technical support specialist for Telenav US I need to be accurate and attentive, because its a GPS navigation application to mobile phones that directs the person to their desire destination. Also Talk Talk UK for broadband,phone and TV, I provide step by step trouble-shooting over the phone or email. If all else fail I get in touch with network engineers. Over 9 years of experience! I always deliver and exceeds expectations! I'm really up to these challenges.

    $10.00 /hr
    46 hours
    5.00
  5. Byron Lopez

    Byron Lopez

    Helpdesk SME and tech support specialist

    Costa Rica - Last active: 5 days ago - Tests: 5

    Hewlett Packard HPSD: Storage solution for different companies, storage works architecture and solutions. Providing support to enterprises and their storage network (SAN) support to entry & mid level storage servers and enclosures. Troubleshooting, configuration, cabling, management and backup solutions handling live data within different operating systems, replication, snapshots, booting from SAN, and Data center management from remote interface. LINUX, HPUX, SOLARIS, MICROSOFTT WINDOWS STORAGE SERVER, VMWARE, ESX. AEGIS help desk analyst level 2: to provide out of the box it solution, staff management, and business solution for the account. Achievements: create the tier 2 structure, action plan to improve the first call resolution, SME position, backup supervisor, training structure changes, QA form modifications.

    $4.44 /hr
    1,645 hours
    4.80
  6. Ria G.

    Ria G.

    Virtual Assist/Forum Poster/Data Entry/Article Writer/Social Media

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 2

    -already a graduate of Bachelor of Arts in Business Administration in 2001. - has excellent administrative and Customer Service Skills. - Proficient in the Call-Center industry. Experience as a phone representative, Directory Assistance, Reports & Reconciliation. - have 2 years experience in a leading Telecommunications company in the Philippines, handled billing concerns, disputes and account modifications issues. - also with 2 years experience in American Collections. - with FDCPA, HIPAA law knowledge. - A high level of judgment, advanced problem solving techniques and technical writing skills in English. - Excellent communicator, having neutral English Accent. - Proactive in resolving customer issues and ability to “think outside the box.” - able to handle stress and work 24/7

    $5.00 /hr
    2,221 hours
    4.95
  7. Marjorie Fusillero

    Marjorie Fusillero

    Travel Specialist / Customer Service Agent / Data Entry/ Virtual Asst.

    Philippines - Last active: 1 day ago - Tests: 2

    I worked with Expedia before one of the largest travel reservation companies. Providing customer service, taking calls, email and chat support from all over the world. BPO industry has been my passion and with regard to my skills in handing client's concern I dealt with different types of issues everyday and resolved them. SKILLS: I have excellent oral and written skills in English. I used to be a writer in one of our school paper way back in college. I used to write articles and features. I am internet and computer savvy. I am willing to be trained, with a very good moral character. I can type 55 words per minute with 98% accuracy. I have knowledge in Microsoft Word and Excel. In getting the work done, I always make sure that I don't lack something from the job I started to work with, if it needs to be done right away it has to be done perfectly.

    $4.00 /hr
    2,623 hours
    4.47
  8. Wennie F.

    Wennie F.

    Ecommerce Support l VA l Customer Service l

    Philippines - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    Awarded as one of Upwork Top Rated Contractor with 100% Job Success. I have over 5 years experience as technical support in a web design and hosting company. Familiar with how eCommerce business works from the back end of the website,getting traffics that converts into sales up to order shipping. I am a high skilled customer support specialist with grasp of technical and customer problem skills for business requirements. Providing an excellent service is always my priority in my job, after all we are customers too in different ways. I am very dedicated to my client, time management is very important to me and my main goal is to deliver the finish project in a timely manner .I do not do anything halfway, honesty and dedication to my work are two things I can give to my client. I am very self motivated and have a great ability to work on a team as well as by myself. My experience in customer service and technical support has taught me how to interact with customers in a different settings.

    $5.56 /hr
    349 hours
    4.64
  9. Monika Prajapati

    Monika Prajapati

    Vacation Rental & Real Estate Virtual Assistant

    India - Last active: 2 days ago - Tests: 6

    I have been working as a Vacation Rental & Real Estate business manager and assistant from last 3 years and have worked with a variety of properties from different parts of the world. Followings are possible positions you can hire me for: Vacation Rental Management : Vacation Rental Reservation Management, Apartment Management, Calendar Managent, Inquiry Follow Ups, Escapia, Instamanager and Vacation Rental Pro Real Estate Business Mangement : MLS, Topproducer81,Foreclosure Radar, Redx, Trulia, Zillow, Realtor.com and IDX Workforce and Project Management : Asana, Basecamp, Manymoon Managing Vacation Rental Homes, Hotels and Real Estate Properties (Availability, Bookings and Follow Ups) CRM Management (Salesforce, Sugar CRM, Topproducer8i, Zoho etc) E-Commerce Website Management (Shopping Carts, Managing/Adding/Editing Product Databases) Any any other task you think which could be done online. I offer support to businesses with all of those time-consuming administration tasks associated with running a business, whether it be managing the admin side of Website/Blog, Virtual Real Estate Assistance, Social Media Management, Web Research, Email Support and Follow Up and CRM Management. I provide solutions and build each client up according to her needs both through my own work or by assisting in securing the resources elsewhere. My goal is to help each client accomplish a greater sense of balance in her life through my support. As your virtual assistant, I can become part of your team for a once-off task or project or an ongoing working relationship.

    $8.89 /hr
    605 hours
    4.46
  10. Ani marie T.

    Ani marie T.

    Data Entry/Web Research/ Recruiter/VA/PA

    Philippines - Last active: 1 month ago - Tests: 17 - Portfolio: 9

    Willing to share and provide the clients with my skills and abilities and especially my great experience here in oDesk over the past months with different client/employer with different task. Tasks that includes Data Entry with mostly copy-paste jobs, Web/Online Research which inlcudes look-ups/searching phone numbers and other web reasearch, other Administrative task, Outsourcing/Recruiting assistance and some SEO skills. I am very willing and glad to be working with anyone here that needs help to get the job done right.

    $3.00 /hr
    3,180 hours
    4.38