Research, Lead Generation, Data Entry, Email Handling, Call Evaluation
A stern position in the area of customer relationship management that aims to serve both internal and external patrons in service-oriented industry.
Queue Support Specialist - Telecom account performing quality assurance and team lead function. Has extensive experience on customer service, airline, sales and marketing, telecommunications, cable and satellite and financial accounts. I am seeking opportunities in the customer service field non voice, chat, email or data encoding.
Proficient in Avaya CMS Supervisor, Eye-Q, Word, Excel, ICMS, Siebel, Saber Interact, Unirush, ACR, Wireline and other web base software/application.