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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. Gary Francis David

    Gary Francis David Agency Contractor

    Customer Service Expert

    Philippines - Last active: 17 hours ago - Tests: 9 - Portfolio: 10

    Over the last 7 years, I've been in the call center industry as an inbound sales agent, outbound telemarketer/appointment setter, and a team manager. I've been with NCO Group as a Team Manager, and Fortune 500 company HSBC. Prior to becoming a team manager, I was an outbound sales agent/telemarketer/appointment setter from telecom and financial accounts. I am interested in phone selling, telemarketing, appointment setting, and customer service. My goal is to be able to assist clients in marketing their business, generate revenue and do the workload and help them leverage their time. I am interested in working as a freelancer, where I can accomplish all my tasks without being watched by someone. I am a type of person who can finish all tasks with less/no supervision. I also have experience in internet marketing. Being an internet marketer for 2 years, I'm familiar with article marketing, email marketing, affiliate marketing, social media marketing, and article writing as well.

    Associated with: Gary Francis David

    $7.78 /hr
    5,755 hours
    4.97
  2. Arrnell Gapusan

    Arrnell Gapusan Agency Contractor

    Exceptional SocialMediaManager/VirtualAssistant/CustServAgent

    Philippines - Last active: 3 days ago - Tests: 6 - Portfolio: 19

    It’s not about you, it’s about them. This trend is not new, it’s just evolved in ways we haven’t seen before. In Jay Baer’s book Youtility, he writes, “Smart marketing is about help not hype.” You can be “amazing” or you can be useful. Not everyone can be amazing all the time, however, everyone can be useful. If you sell something, you make a customer today. If you help someone, you make a customer for life. Consumers nowadays have a certain processing in buying things that they need: • First, they use these tools or channels to Explore their options and find out what their friends are buying and recommending. • Then, they Share their experiences and information to get validation and feedback. • Lastly, they now go beyond sharing and Promote by encouraging others to make similar purchases. Having me on your company? We will take advantage of that. My name is Arrnell S. Gapusan, 25, from the Philippines. A B.S. Aircraft Maintenance graduate, and a Fashion Stylist/Consultant with the passion to lead the trend, and keeping things (like your sales) flying above clouds. I also take pride my 5-year experience as a Customer Care officer for a BPO company servicing the likes of Optus & TMUK Mobile. Nooone can be more sensitive to dealing with my customer’s needs and my client’s goals. Call me Ar-r, a highly motivated individual with experience and a passion for content strategy, micro-blogging and community participation leadership. As your social media manager, I will implement the Company’s Social Media Strategy, develop brand awareness, generate inbound traffic and cultivate leads and sales. Hire someone who is passionate about your business. Don’t just hire anyone. Hire me. Why? Here is why I am the best guy for the job: • Demonstrates creativity and documented immersion in Social Media. • Exhibits the ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound. • Displays in-depth knowledge and understanding of Social Media platforms and their respective participants (Facebook, Twitter, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios. • Maintains excellent writing and language skills. • Enjoys a working knowledge of the blogging ecosystem relevant to the Company’s field. • Exceeds at building and maintaining sales relationships. • Is a Team player with the confidence to take the lead and guide other contractors when necessary. • Makes evident good technical understanding and can pick up new tools quickly. • Maintains a working knowledge of principles of SEO including keyword research. • Possesses functional knowledge with WordPress. • Demonstrates winning Social Customer Service techniques. Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues. With clear objectives, great and captivating designs, and unique strategies with solid contents, promotion, engagement and conversion, I can sure fire your way to the people. As your social media manager, I will: • Manage Social Media marketing campaigns and day-to-day activities including: - Curate relevant content to reach the audience most likely to buy from you. - Monitor, listen and respond to users in a “Social” way while cultivating leads and sales. - Conduct online advocacy and open stream for cross-promotions. - Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, and blog). - Design, create and manage promotions and Facebook ad campaigns. • Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate. • Demonstrate ability to map out marketing strategy and then drive that strategy proven by testing and metrics. • Implement a proactive strategy for capturing customer online reviews. • Monitor trends in Social Media tools, applications, channels, design and strategy. • Identify threats and opportunities in user generated content surrounding the business. • Analyze, review, and report on effectiveness of campaigns in an effort to maximize results. Outlined below are the platforms I am skilled at: • Facebook • Twitter • Pinterest • Instagram • Youtube • LinkedIn • Hootsuite • SocialOomph • Microsoft Office (Word, Excel, Powerpoint) • Adobe (Photoshop, Aftereffects, Illustrator) • Research Platforms • Mobile App Development • Facebook Apps

    Associated with: Social Outperformer

    $5.56 /hr
    3,552 hours
    4.78
  3. Jannelle Sornillo

    Jannelle Sornillo Agency Contractor

    Data Entry and CSR expert

    Philippines - Last active: 5 days ago - Tests: 5

    I have years of experience as a Customer Service Representative. Was able to handle technical and managerial calls for more than 2 years. I am a highly determined, keen, polite individual with great communication skills. Very dependable, honest and hard working person that delivers high quality of work. I am accustomed at working unsupervised and under pressure. I have an eye for detail, excellent organizational, analytic and problem solving skills. I can do research, data entry (MS Office), and administrative support. I am willing to share my talents and skills with the jobs which will be given to me. Should you consider me to work with your company, I will make sure that you won't regret it.

    Associated with: 3M2E CONTACT SERVICES

    $3.00 /hr
    72 hours
    5.00
  4. Ana jane C.

    Ana jane C. Agency Contractor

    Bookkeeper

    Philippines - Last active: 5 days ago - Tests: 9

    Make use of my excellent oral &written English communication skills as well as accounting skills,customer service skills and administrative professional experiences to find online jobs & projects that will earn me a living while working at home. I am well experienced with accountng systems such as Xero,peachtree,Netsuite,tradegecko to name a few.

    Associated with: Buyer's Expert Solutions, Xpert Systems Agency

    $11.11 /hr
    2,113 hours
    4.25
  5. Rheza Angcao

    Rheza Angcao Agency Contractor

    Data Entry with 64wpm typing speed/Sales and Customer Service Rep

    Philippines - Last active: 1 month ago - Tests: 5

    I am a goal oriented person. I never had a problem meeting quotas or goals that are set in my position. I am a very detailed professional, with over 9 years of work experience in a BPO company. I specialize in providing quality services with respect to meeting high expectations of my clients. I am very particular in accuracy and efficiency of reports and data. I excel in working under tight deadlines with without compromising the accuracy of my reports. I have experienced working as a Technical Support, Customer Service, and Sales Representative. I was promoted as a Real Time Analyst in the Work Force Department. Currently, I work as a Command Center Associate. I am confident that I will be able to accomplish the tasks assigned to me. I hope to work with you in making your company successful.

    Associated with: wikomit

    $8.00 /hr
    89 hours
    5.00
  6. Maria Querina Pagsolingan

    Maria Querina Pagsolingan Agency Contractor

    Appointment Setter, VA, Researcher and Customer Service

    Philippines - Last active: 1 month ago - Tests: 5 - Portfolio: 4

    To secure a position where by hard work, dedication and the ability to acquire new skills will advantage any company I work for. As you will note my work history is thoroughly outlined in my profile, I worked in a call center industry for 7 years. I have been through all LOBs or line of businesses: Sales, Customer Service, Quality Associate, Technical Support and Credit and Collections back office. I worked from home as an Appointment Setter and Outbound Caller and Researcher for Marketing Campaigns and Customer Service Associate (phone, email, chat and order processing) through oDesk. I'm currently working as an Appointment Setter. I always enjoy a challenge and work hard to attain my goals. I am confident that I can bring effective skills and qualifications and would welcome the opportunity to gain more knowledge.

    Associated with: 3D e-Solutions

    $7.78 /hr
    5,083 hours
    5.00
  7. Tery Jean Angeli Dimaun

    Tery Jean Angeli Dimaun Agency Contractor

    Virtual Assistant Internet Researcher with Data Entry Expert

    Philippines - Last active: 5 days ago - Tests: 2 - Portfolio: 2

    To obtain a meaningful and challenging position that enables me to learn and improve my capabilities in any field of work that allows for advancement and for my future opportunities. To have a career to utilize my practical skills and knowledge to develop and grow as a professional. I am a Virtual Assistant by profession with knowledge in administrative support and social media marketing. I can do any type of jobs regarding internet searching, gathering data on the internet and data entry jobs and email handling. Being a Virtual Assistant makes me fulfill my dream as a professional even while at home. And also helps me learn different things on the Online World.

    Associated with: Central Delegate Business Solutions

    $3.33 /hr
    43 hours
    5.00
  8. John laurence M.

    John laurence M. Agency Contractor

    Virtual Assistant / Telemarketer / Appointment Settler

    Philippines - Last active: 2 days ago - Tests: 5 - Portfolio: 4

    Expert in Customer service, Telemarketing, Appointment Setting, data scraping/mining, Web research , Data Entry and online content workflows. I am Extremely reliable and has a very quiet and private room to conduct work with no distractions and have the ability to work effectively from home on a full-time schedule with fixed hours I have the willingness to work extended hours and under pressure. Feel Free to Contact me on: -Skype jlaurence.marzan -Facebook: https://www.facebook.com/jolo.marzan.3 WORKING EXPERIENCE: Virtual Settlers : Real Estate (Foreclosure) Appointment Setting April 2015 - Present - Calling Warm leads to persuade them on getting foreclosure avoidance options. - Calendaring - Arranging a meeting with the client. - Sending Emails to prospects who are interested with the information. Outbounders : Lead Gen (Mortgage Campaign) February 2015 - March 2015 - Doing cold calls to find a customer who'll be interested in refinancing. - Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. LTPC – Outsourcing Solutions : Virtual Assistant - Researcher (Homebased) May 2014 – February 2015 -Uses the Internet to locate information. All sorts of businesses and organizations use Internet researchers. -Making sure that all information that is needed is accurate. -Sending Reports / Emails daily for client’s use. CONVERGYS PHILIPPINES : Billing Specialist DIRECTV (Satellite Cable) June 18, 2014 – February 2015 - Providing Great Customer Service - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company Answer inbound calls as well as assist customers who have specific inquiries Esync Contact Solutions International : Call Center Agent (Outbound) Outbound Call Center October 2013 – June 2014 - Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. -Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. -Secures information by completing data base backups. -Contributes to team effort by accomplishing related results as needed. SiTEL BAGUIO II : FRAUD ANALYST FIRST DATA CORPORATION November 2012 – FEBRUARY 2013 (FINANCIAL ACCOUNT) - Providing Great Customer Service - Ability to make efficient use of resources - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company - Answer inbound calls as well as assist customers who have specific inquiries - Making sure that all Bank Accounts of our customers (Debit Cards, Bank Checks and Credit Cards) are safeguarded or well protected. SiTEL BAGUIO II : CUSTOMER SERVICE REPRESENTATIVE CAPITAL ONE (FINANCIAL ACCOUNT) May 2012 – November 2012 (Credit Cards Department) - Providing Great Customer Service - Ability to make efficient use of resources - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company - Answer inbound calls as well as assist customers who have specific inquiries JOLLIBEE FOODS CORPORATION : SERVICE CREW / MARKETING ASSISTANT JULY 2010 – SEPTEMBER 2010 - Responsible for preparing the monthly / daily inventory of all toy stocks - Selling Tickets if there’s an Event Coming - Hosting Kid Parties - Persuading Costumers to Register Kid Clubs Under Jollibee - Helping the Manager to Encode all Surveys that they Gather - Helping Dining Crews and Counter Crews COMPUTER SKILLS: -Knowledgeable of using MICROSOFT APPLICATIONS -70to 80 words pet minute typing speed.

    Associated with: REMOTE DREAMERS, Telemarketer Group Manila™

    $6.67 /hr
    500 hours
    5.00
  9. Joy marie O.

    Joy marie O. Agency Contractor

    Consultant / Specialist

    Philippines - Last active: 1 month ago - Tests: 1

    REASON FOR APPLYING: Learning doesn't stop in receiving diplomas during graduation. It is a continuous process, and so the reason why I am seeking for job is to learn and gain more knowledge and ideas, being more adaptable to changes and be open for improvements. Also, I want to share my knowledge and expertise to every part of the business or company, being part of their success in terms of quality and quantity, and by leading good examples. Good People Skills, High Energy, Positive Attitude, Organized, Integrity and the Ability to Grow the Company Base. Great Customer Service Skills, Leadership Skills and Professional Attitude. Good Communication Skills Sales Experience Computer Literate Editorial Writing Experience Copy Reading and Head writing Email Chat support Live Chat Support Team Leading Telstra Customer Service Representative 2010 AT&T National Business Ordering 2012 BigCommerce Remote Technical Support Ninja 2013

    Associated with: Telemarketer Group Philippines™

    $12.00 /hr
    694 hours
    4.45
  10. Wilfredo L.

    Wilfredo L. Agency Contractor

    Customer Support Specialist / Executive Assistant

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 6

    Over the last 8 years I have been an Executive Assistant, Technical Support and Customer Support. With these mixed experiences, I have developed that ability to work through scheduled deadlines and meeting them with excellence. As proven my track records inside Odesk with the work history I have here that I have provided quality support for my clients. Having me around would provide you and your company a great valued asset to have.

    Associated with: Express Innovative Solutions

    $6.67 /hr
    964 hours
    5.00