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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. John laurence M.

    John laurence M. Agency Contractor

    Virtual Assistant / Telemarketer / Appointment Settler

    Philippines - Tests: 5 - Portfolio: 4

    Expert in Customer service, Telemarketing, Appointment Setting, data scraping/mining, Web research , Data Entry and online content workflows. I am Extremely reliable and has a very quiet and private room to conduct work with no distractions and have the ability to work effectively from home on a full-time schedule with fixed hours I have the willingness to work extended hours and under pressure. Feel Free to Contact me on: -Skype jlaurence.marzan -Facebook: https://www.facebook.com/jolo.marzan.3 -Resume https://www.dropbox.com/s/ysu1kmsqqdbkjg2/John%20Laurence%20Marzan%20Resume.pdf?dl=0 -Video Resume https://www.youtube.com/watch?v=Ea2jiVojmS4 WORKING EXPERIENCE: Virtual Settlers : Real Estate (Foreclosure) Appointment Setting April 2015 - Present - Calling Warm leads to persuade them on getting foreclosure avoidance options. - Calendaring - Arranging a meeting with the client. - Sending Emails to prospects who are interested with the information. Outbounders : Lead Gen (Mortgage Campaign) February 2015 - March 2015 - Doing cold calls to find a customer who'll be interested in refinancing. - Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. LTPC – Outsourcing Solutions : Virtual Assistant - Researcher (Homebased) May 2014 – February 2015 -Uses the Internet to locate information. All sorts of businesses and organizations use Internet researchers. -Making sure that all information that is needed is accurate. -Sending Reports / Emails daily for client’s use. CONVERGYS PHILIPPINES : Billing Specialist DIRECTV (Satellite Cable) June 18, 2014 – February 2015 - Providing Great Customer Service - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company Answer inbound calls as well as assist customers who have specific inquiries Esync Contact Solutions International : Call Center Agent (Outbound) Outbound Call Center October 2013 – June 2014 - Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. -Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. -Secures information by completing data base backups. -Contributes to team effort by accomplishing related results as needed. SiTEL BAGUIO II : FRAUD ANALYST FIRST DATA CORPORATION November 2012 – FEBRUARY 2013 (FINANCIAL ACCOUNT) - Providing Great Customer Service - Ability to make efficient use of resources - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company - Answer inbound calls as well as assist customers who have specific inquiries - Making sure that all Bank Accounts of our customers (Debit Cards, Bank Checks and Credit Cards) are safeguarded or well protected. SiTEL BAGUIO II : CUSTOMER SERVICE REPRESENTATIVE CAPITAL ONE (FINANCIAL ACCOUNT) May 2012 – November 2012 (Credit Cards Department) - Providing Great Customer Service - Ability to make efficient use of resources - A sound knowledge of telephone etiquette - Build customer’s interest in the services and products offered by the company - Answer inbound calls as well as assist customers who have specific inquiries JOLLIBEE FOODS CORPORATION : SERVICE CREW / MARKETING ASSISTANT JULY 2010 – SEPTEMBER 2010 - Responsible for preparing the monthly / daily inventory of all toy stocks - Selling Tickets if there’s an Event Coming - Hosting Kid Parties - Persuading Costumers to Register Kid Clubs Under Jollibee - Helping the Manager to Encode all Surveys that they Gather - Helping Dining Crews and Counter Crews COMPUTER SKILLS: -Knowledgeable of using MICROSOFT APPLICATIONS -70to 80 words pet minute typing speed.

    Associated with: REMOTE DREAMERS, Telemarketer Group Manila™

    $6.67 /hr
    660 hours
    5.00
  2. Rakibul Haque

    Rakibul Haque Agency Contractor

    Experienced CSR, Researcher & Data Analyst

    Bangladesh - Tests: 12 - Portfolio: 3

    Hi! Thank you for viewing my profile! If you're a busy entrepreneur looking to take your business to the next level, you've come to the right place! I am proficient at research, data look-up, data analysis, lead generation, email marketing, order processing and chat support. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a position that will offer me the opportunity to utilize my current skills and to allow me to gain additional skills that will help me contribute as a value added team member in a professional work setting. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise. As my profile reflects, I have had unbelievable success working on oDesk as a freelancer for almost four years. I have great feedback and ratings from clients that I owe more than they have ever given to me. I have a lot of experience and look forward to working with you!

    Associated with: ShEkoR

    $5.00 /hr
    6,626 hours
    4.73
  3. Keith Vergil Gualdrapa

    Keith Vergil Gualdrapa Agency Contractor

    Appointment Setter / Customer Service / Mentor / Admin Asst / Lead Gen

    Philippines - Tests: 2

    I have worked with customer service as the front line representative interacting directly with customers for the past few years. I have consistently met my target metrics and delivered outstanding customer satisfaction. I intend to advance my career by leading people and be the one to suggest improvements and share ideas.

    Associated with: Telemarketer Group Manila™

    $8.00 /hr
    511 hours
    5.00
  4. Renbran S.

    Renbran S. Agency Contractor

    Expert Telemarketer with exemplary Customer Service skills

    Philippines - Tests: 6

    An expert in Virtual assistant with customer service, technical support,chat support, telemarketing experience and tons of knowledge about recruitment. I believe that my strong technical skills and education will make me a very high-end candidate for any position that a client might have. The following are my skills that I specializes in: • I strive for continued excellence • I provide exceptional contributions to customer service for all customers • Hard working and highly motivated person • An individual that has a good personal orientation • Money driven and has good work ethics • Accurate and can meet deadlines; pay attention to details • Computer Savvy • Microsoft office literate • more than 65 wpm Having a job is not all about following your job description but its all about work ethics and the intensity of how much you like your job; not about the salary but about success and development. Giving my full commitment and responsibility are my greatest asset on why CLIENTS should hire me, I'm not a project based contractor but I'm looking forward for STRONG and LONG TERM COMMITMENT.

    Associated with: Elite Manpower Agency

    $8.89 /hr
    3,120 hours
    4.81
  5. Nelly A.

    Nelly A. Agency Contractor

    Customer Service Supervisor

    Spain - Tests: 8 - Portfolio: 3

    Hello my name is Nelly, welcome to my profile :-) I am a customer service professional with 6 years of experience working as a chat/email/phone support agent. During my experience, I have been using tools like Zendesk, Kayako, Amazon seller central, Hermes Net(Vocalcom) and Zoiper; to handle client requests such as orders placement/cancellation, refund, password, feedback and troubleshoot technical issues. I also sold new products/services. As a native French speaker and being proficient in English, I am comfortable working in both languages. I am deeply familiar with Microsoft Word, Excel and team communication platforms like Slack, Bitrix24. In addition, I adapt quickly to new programs. I am equally adept at communicating directly with clients, as I am in supporting teams with their client-facing activities. I am highly motivated, professional, multitasker, team player and have demonstrated competitiveness working under pressure. I look forward to working with you as a customer service representative.

    Groups: Pro Customer Service

    Associated with: Alpha Virtual Solutions

    $15.00 /hr
    1,859 hours
    5.00
  6. Karl Hein M. Pios

    Karl Hein M. Pios Agency Contractor

    Customer Service Specialist and Virtual/Administrative assistant

    Philippines - Tests: 4 - Portfolio: 2

    I have an extensive background in dealing with customer particularly in line with product and service support. Providing customer satisfaction for the success of the company and my employer is by far the most objective of every job I would undertake. It is my ultimate goal that in the long run I would be building a pronounced career in a Customer Service Industry. As a full time contractor and freelancer, I understand that every campaign/project requires all out devotion and systematic knowledge. I can assure to provide full time and respectable kind of service whether it is and administrative job or a support access, Customer related support or Data entry/mining as well, I can help you with that. I am reliable and have clear sense of initiative thus I can work with less supervision.

    Associated with: MetroLinks Solutions

    $5.56 /hr
    2,760 hours
    4.73
  7. Wilfredo L.

    Wilfredo L. Agency Contractor

    Customer Support Specialist / Executive Assistant

    Philippines - Tests: 8 - Portfolio: 6

    Over the last 8 years I have been an Executive Assistant, Technical Support and Customer Support. With these mixed experiences, I have developed that ability to work through scheduled deadlines and meeting them with excellence. As proven my track records inside Odesk with the work history I have here that I have provided quality support for my clients. Having me around would provide you and your company a great valued asset to have.

    Associated with: Express Innovative Solutions

    $6.67 /hr
    1,035 hours
    5.00
  8. Edward Maliwat

    Edward Maliwat Agency Contractor

    Customer Service and Tech Support Specialist

    Philippines - Tests: 6

    I have been working in the BPO/Call Center industry for more than 10 years. I have worked as a Customer Service Representative, Technical Support Representative and a Team leader on different BPO companies. I can handle voice, chat and email support. My strong communication skills, persuasive personality and excellent leadership skills are qualities that make me a good match for various positions. Qualities that will help to ensure me a successful career in this industry also include the ability to learn and perform my duties quickly and accurately along with the ability to provide excellent customer service.

    Associated with: Pinoy Outsourcing, Inc.

    $7.78 /hr
    4,529 hours
    4.99
  9. Charisma faye S.

    Charisma faye S. Agency Contractor

    Customer Service Representative

    Philippines - Tests: 5 - Portfolio: 1

    With excellent data entry skills, proficiency in MS office and Google Spreadsheets, Virtual assistance / Customer Service experience, and fluency in English both verbal and written, and passion for work, this freelancer is looking for a position in a company that rewards hard-work, dedication and commitment to excellence. All throughout the years, I have experienced working in various spheres of influence, from my personal interest of multimedia and computers, like video / photo editing and basic computer troubleshooting; to the fields of Health care and social work to being in the BPO industry, and currently as a freelancer. These backgrounds made me possess an exceptional work ethic and commitment to organizational objectives.

    Associated with: Global Support Online

    $3.50 /hr
    2,122 hours
    5.00
  10. Madonna L.

    Madonna L. Agency Contractor

    Chat Sales Expert, Travel Expert, Customer Service Professional,

    Philippines - Tests: 6

    I am very headstrong. I really like to be challenged in my job, and I just want to learn as much as I can in my position. At the end of the day I need to be able to look back on my day and feel good about the job that I've done. I guess you could call it sense of self worth. That's why I always put my all into everything I do Vivacious upbeat person w/detail oriented, result seeking, professional attitude. I am hardworking, initiative, resourceful and easily adapts to new environments. I am also flexible, organized and a visionary thinker. I am able to work independently, but still a team player and also have knowledge in clerical works. I am a dedicated person who is very interested in dealing with different kinds of people. And has the ability to be a good listener, compassionate to provide outstanding service to the customers with proven customer service skills. I have an excellent efficiency in data entry and chat support. I provide services with enthusiasm, creativity, honesty and ethics. I believe that I could make a significant and valuable contribution in your job opening.

    Associated with: Freelancers Universal, CMS

    $7.78 /hr
    1,958 hours
    4.40