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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: August 1, 2015
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  1. Mehedi Hasan

    $4.00 /hr
    2,242 hours
    4.96
  2. Katrina Acosta

    Katrina Acosta

    Excellent Customer Service Specialist/ Executive Assistant

    Philippines - Last active: 3 months ago - Tests: 3

    I've been a customer support representative for more than 3 years. I handled inbound, outbound, email and chat support providing billing and services information, prices and also handled sales. We also process data entry; we get customers information and enter it on our system tools. I've been with the dispute department and risk management team. I covered escalation and help our support to monitor calls for quality assurance. I've been in a Coach track Trainee and handled 17 agents drive them in providing excellent customer service. I have experience in the following line of business: loss management, special services, support Tier 1, support Tier 2, email support, activation team, lost and stolen department I can do Order Processing, Web Research,Lead Verification, Customer Support (billing, outbound, Ticket and Chat). I currently work as an Executive assistant of Vero7. I do general task like research, calls, plotting and setting reminders for task and appointments, email and chat support , customer follow up ) admin work like filtering tickets and assigning to tech, I also set up Email accounts ( hosting service ) for clients. I also manage Odesk, Podio (make sure all in progress task is done by the assign technician). I also track and manage back ups like Acronis, Check Freshbooks if invoice are being paid, make sure Clients are being charge on the service that they have by creating a report on how many emails they got,backup they consume, how many device are backed up then make sure It is included on the client invoice.I also set up recurring bill for clients, do service estimate for leads. I also operate incoming phone calls and make sure to attend the clients need. I also call clients for follow up in regards with job done. I also manage billing issues etc. with our partners like incorrect bill, update billing info, opening ticket for inquiries. I also update the company owner about important information and task done.

    $4.50 /hr
    0 hours
    5.00
  3. Martin Bryan

    Martin Bryan

    Customer Service Manager, Team Manager, Project Manager

    United Kingdom - Last active: 06/15/2014 - Tests: 5 - Portfolio: 5

    I am a UK based freelancer who has 9 years of experience working within different managerial roles. I have worked with many brand campaigns including Ralph Lauren, Sainsbury's and Houseoffraser.co.uk while working with Teleperformance. In these roles it was my job to manage and support 30+ colleagues and help them excel within the campaign parameters. This included interviewing, hiring, training, quality control, marketing, budget control, planning and above all communication. I pride myself on my past positions and have uploaded some certifications earned while working with these companies. I believe myself to be hardworking, efficient, organised, approachable, understanding and easy to get along with.

    $13.33 /hr
    3 hours
    5.00
  4. Adelina elena C.

    Adelina elena C.

    Customer Service/Customer Service/Sales & Marketing/Administrative Sup

    Romania - Last active: 09/16/2014 - Tests: 7

    I have 5 years experience in Customer Service ( Call Center Support ). I've managed both inbound and outbound calls, filled up databases with contact details and information related to the costumers, made contracts over the phone. I can work very well with minimal supervision and maximum results also with tight schedules. I'm detail-oriented, accurate, quick learner and very motivated.

    $3.89 /hr
    0 hours
    5.00
  5. Randie Lou Pactol

    Randie Lou Pactol Agency Contractor

    Systems Engineer & Admin/IT & Tech Support/Web Design & SEO

    Philippines - Last active: 09/20/2013 - Tests: 9

    A highly trained and experienced IT professional looking for a position in a company which needs and values quality customer service, system admin, and SEO/SMM. For over 7 years, I have been involved in providing strategic guidance to different clients as well as organization regarding IT technology, infrastructural enhancements and different types of technical support.

    Associated with: BOHOL Professional Freelancers Agency

    $5.56 /hr
    4,235 hours
    4.98
  6. Eric E.

    Eric E. Agency Contractor

    Data Entry/ Social Media/ Virtual Assistant / CRM

    Philippines - Last active: 4 months ago - Tests: 5 - Portfolio: 3

    Strong work ethic, very detail oriented, and strong organizational skills. 10 years of administrative experience, management, and customer service. Services include data entry (typing of 65 wpm), internet research, word processing, Excel, Powerpoint (proficient in MS office), manage email and calendars, scheduling appointments, meetings, and travel arrangements, virtual personal assistant/receptionist.

    Associated with: Fast Link Professional

    $3.00 /hr
    1,622 hours
    4.23
  7. Agni Basu

    Agni Basu Agency Contractor

    Expert Technical Support/Customer Support with 4 years of experience

    India - Last active: 2 months ago - Tests: 9

    Over the last three years the knowledge, skills and experience that I have gained with the previous organisations would make me an ideal fit for the role of Technical Support/Customer Support. I enjoy working as part of a busy team but can also resolve IT issues by implementing my own strategies. As I am exposed to a wide variety of client's, I have developed a flexible and innovative approach to provide effective and efficient solutions. MY SKILLS: --Providing telephone diagnostic technical support of software. --Experience in administering the Desktop, Laptops and Backup & Peripherals. --Experience in installation and support of Windows /XP/vista/Windows 7 / MAC OS , etc. --Configuring Email using Microsoft Outlook / Outlook Express/windows mail, ---Windows Live Mail etc.,; Analyzing systems and identifying potential issues with computer systems. --Applying operating system updates, patches, and configuration changes. --Configuring home networks and setting up LAN. --Installing and configuring new hardware and software. --Resolving problems and provided solutions for technical and service issues. --Providing guidance and online maintenance for the customers on the hone. --Utilizing troubleshooting techniques and identified products that are defective and adhered to guidelines in issuing service calls and contacts. --Arranging and scheduling work based on time and complexity requirements, exercised sensitivity to due process and proper pacing. --Troubleshooting any reported problems. --System performance, virus removal & PC - Tune Up. --Team Management. MY PERSONALITY PROFILE: -A confident, driving individual who reacts quickly to change. -A self-starter with a strong sense of urgency who responds positively to challenge and pressure. -A fast learner who is a practical and ingenious problem solver. -A fluent and articulate communicator, flexible and responsive. A self directed, goal oriented doer. Thank you for your time. I look forward to hearing from you soon.

    Associated with: Freelanced

    $8.89 /hr
    1,390 hours
    4.97
  8. Reggiemar R.

    Reggiemar R. Agency Contractor

    Highly experienced CSR/ QA and Client Care Specialist

    Philippines - Last active: 08/20/2014 - Tests: 4 - Portfolio: 1

    Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise which I had developed and acquired in the performance of my duties and key responsibilities. Polished, professional customer service rep offering: *5+ years of experience providing customer support in busy call center environments for public utility and insurance industry employers. *An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. *Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

    Associated with: CJ Cloudagents and Solutions

    $12.00 /hr
    242 hours
    5.00