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Complaint Management Job Cost Overview

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Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.59.

4.59
Last updated: September 1, 2015
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  1. Debbie F.

    Debbie F.

    Assistant Accountant

    Ireland

    I am currently working as an Assistant Accountant while studying CPA Ireland (Certified Public Accountants). I have recently just progressed into my professional examinations. I currently hold a Bachelor of Business Studies degree which was awarded in 2010 by the National University of Ireland, Maynooth. I have also previously studied a Professional Diploma in Education at Dublin City University during which time I worked as Business & Economics teacher in both Secondary Schools and Third Level education. I am very interested in becoming a well established freelance worker over the next year to help me fund my travel plans I have for Summer 2016 and hope that I during this time I will have built up a freelance career which will allow me to work while travelling.

    $15.00 /hr
    0 hours
    5.00
  2. Susanne Horn Davies

    Susanne Horn Davies

    Expert Translator for English from/into German

    United States

    I am a native German and 100% fluent in English. My background includes many years of experience in all aspects of bilingual work in the travel/tourism/hospitality industry. From onsite management, HR, sales, marketing and event planning as well as simultaneous translations for German businesses overseas.

    $22.00 /hr
    5 hours
    4.98
  3. Andrea B.

    Andrea B.

    ShanePro

    Jamaica - Tests: 6

    Over 15 years, I have worked most positions within the sales division of the auto industry. I appreciate greatly the concept of deadlines and maximizing each opportunity. My sales and customer service abilities deliver exceptional work in a timely manner. As a business manager I have honed expertise in the area of loan assessment, selling various auto or loan related coverages,document verification, contract compliance while all the time pleasing the customer. A sense of humor, a wide range of customers, personalities and cultures, plus my own caribbean background has inspired my creative writing and taught me exceptional patience. If you are looking for spicy creative writer, you are looking at a very powerful source. I have been consistently successful in raising the bar on the customer service index which is calculated from direct customer reviews. My telephone,written and interpersonal communication skills rank as excellent and deliver the required results. Yours sincerely Andrea B.

    $16.67 /hr
    380 hours
    5.00
  4. Charlene B

    Charlene B Agency Contractor

    Operations manager and Customer service expert

    Philippines - Tests: 3

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Groups: Pro Customer Service

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    3,889 hours
    5.00
  5. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,472 hours
    5.00
  6. Laurence dan B.

    Laurence dan B. Agency Contractor

    Email Handling,Customer Service, collections, mangement, training,

    Philippines - Tests: 5

    I have been in customer service for 10 years. I started in 2002 and my experience, played a vital role on my goal. I was a part of the Training team, a Manager and a Customer Support Representatve. I understand the vital role of training the agents in any operations of a business. This is what I have taken part in the years I have been in the business. To know what you can about what you support and to always go an extra mile for the customer.

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    722 hours
    4.60
  7. Angelyn C.

    Angelyn C.

    Administrative Assistant, Virtual Assistant, Customer Care Asscociate.

    Philippines - Tests: 3

    A Registered Nurse. I've worked in Dubai for 1 year as an Administrative Assistant. I provide assistance to staff in handling special projects,managed the booking for Hotel & Air ticket, I'm responsible to make the payslip and I also act as an accountant. Prior to that, I also worked in a Call center Company as a Customer Care Associate for almost 2 years. I've research problems, answer questions and offer solutions. Handles a lot of phone calls and spends time entering data into a computer. Some requests are handled through e-mail. WIth in 6 months of working there, they appointed me to be the POC (Point of Contact) in the account. I'm the one who's responsible for Supervisor Call. We also do upsell. Here are my qualifications:  Knowledgeable in using MS Office(Word, Excel & Power point)  Can work with minimal or no supervision.  Relates well to people.  Quick Learner.  Organized.  Trustworthy and reliable

    $4.44 /hr
    31 hours
    0.00
  8. Stacy Sem

    Stacy Sem

    IT Business Analyst, Multilingual Project Manager

    Ukraine - Tests: 2 - Portfolio: 3

    Analyst/manager, possessing overall 7 years of experience. Experienced in delivering 27+ projects involving: Business process modeling and improvement, Data gathering and analysis, KPI definition and extraction, Elaboration of knowledge base articles, Delivering trainings to partners and customers. Interested in delivering great projects, exploring new domains and enhancing own proficiency in various analytic and management knowledge areas. Languages: English (Advanced), German, Russian, Ukrainian.

    $11.11 /hr
    0 hours
    0.00
  9. Jason L.

    Jason L.

    Social Media and Internet Enthusiast

    United States - Tests: 4 - Portfolio: 3

    I am an incredibly efficient, reliable and hard-working employee. With vast knowledge of the social media universe, and the internet. My time management skills are unmatched and I am very detail-oriented. I have experience in developing and executing social media campaigns of all sizes and businesses. I am fluent in both English and Spanish, which helps in servicing my clients from different backgrounds, It's my role to analyze, study, and develop your campaign. I will always add my experiences and knowledge in helping in the development of your campaign, in the execution, and to the success of your business. Most of my clients are very new to the Digital Media World. I am very patient and understanding.

    $12.00 /hr
    11 hours
    5.00
  10. Adam Kimball

    Adam Kimball

    Let's talk turkey. I make you money.

    United States - Tests: 1

    I enjoy making others money and I'm good at it. My time is your money and vice versa. Why hire someone who doesn't care about what they are doing? Though my life I have worked in several positions including Data removal, Website design, I'm currently the 2'd top seller in a building of 500+ people. So stop kidding yourself, and hire me for your project. I'm not going to present mishashed work, when you hire me you will get top quality work. This is part of two reasons. I LOVE doing this stuff. It's my passion. So why hire someone who will take your money and present a half finished, poor quality project? Two, I don't need your money. I'm a hard user of YNAB and have finances in order and a awesome credit score, also I'm in high demand. So. if you want someone who cares, lets talk turkey.

    $13.00 /hr
    0 hours
    0.00