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Complaint Management Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: July 1, 2015
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  1. Lupita Rodriguez

    Lupita Rodriguez

    Certified Public Bookkeeper

    United States - Last active: 9 days ago - Portfolio: 1

    Professional Summary QuickBooks Pro Advisor/Trainer and Small Business and Start-Up Consultant who can evaluate your individual needs to customize your accounting solution for your business, using an incredible tool called QuickBooks. We can setup your business from scratch, or expand on the work you've already started. We can also maintain the project indefinitely, or teach you how to do the work yourself. Since 2005 not only have I used QuickBooks Pro for my clients, but have also set up and trained my client’s on how to use QuickBooks for their businesses. I have been offering my services on a monthly and per project basis and training my clients for over 5+ years. I am a Proactive Freelance Bookkeeper who is dedicated to maintaining accurate and timely financial records my clients; individuals, startups and nonprofits.

    $18.00 /hr
    58 hours
    5.00
  2. Katrina S.

    Katrina S.

    Expert Social Media and Office Manager

    United States - Last active: 1 month ago - Tests: 1 - Portfolio: 2

    I offer a variety of administrative, clerical, and marketing services. I have working experience as both an Office Manager and as a Social Media Manager. As an Office Manager I was responsible for creating, editing, and sending a variety of documents and spreadsheets. I also managed various schedules and email accounts. As a Social Media Manager I oversaw many social media marketing campaigns according to desired result, target audience, and budget. I have also been the main contributor for both Facebook and Twitter accounts using post delay software. I have a very broad area of expertise. If you need it, I can most likely do it. Since my skills are so broad I am accustomed to working on projects that range in length, difficulty, and field. I know how important it is for even the smallest tasks to be done with the upmost integrity and attention and ensure that you will get my best work every time!

    $19.00 /hr
    0 hours
    5.00
  3. Cjeah Fernando

    Cjeah Fernando

    Customer Service | HR Coordinator | Data entry | Virtual Assistant

    Philippines - Last active: 14 hours ago - Tests: 4 - Portfolio: 1

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.

    $6.67 /hr
    4,072 hours
    4.80
  4. Faraz Jiwani

    Faraz Jiwani

    Business Geek - Project Management/Budget Control/ IT/ Recruiter

    Pakistan - Last active: 1 day ago - Tests: 11 - Portfolio: 10

    Are you having trouble managing a team on a tight budget? Are you having trouble finding the right people for your business? Are you on a tight schedule and need help with your work? Are you looking for some business/marketing advise on the side? I have been managing businesses since 2010. I have seen a lot of businesses go up as well as down. I know what makes them go down and what makes them go up. I specialize in managing all sorts of online projects such as Web development, Design, Marketing, App development, Content Writing e.t.c Send me a message on oDesk I will help you save money and run your business more effectively.

    Groups: BigCommerce, BoonEx...

    $10.00 /hr
    3,846 hours
    4.30
  5. Erika B.

    Erika B.

    Jane of all Trades

    United States - Last active: 25 days ago - Tests: 12

    - Customer Service- Team Management- Social Media Manager- Wordpress-Blogger- Graphic Design- Administration Customer Service- I have been trained to use several email, ticketing and live chat systems. I am also trained in phone etiquette. •Expert knowledge and abilities in written communication. •A patient listener who fully focuses on speakers and understands a variety of accents. •Organized and detail-oriented; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing tasks, and meeting deadlines. Team Management •UNDERSTANDS CUSTOMER NEEDS •COMMUNICATES EFFECTIVELY •UNDERSTANDS THE ORGANIZATION'S FINANCIAL PERFORMANCE •MOTIVATES THE TEAM •TRACKS AND MEASURES STAFF PERFORMANCE Social Media Management Along with other social mediums, and SEO, I am well versed in the following: Pinterest Create a defined strategy in leveraging Pinterest to present business identity • Develop consistent approach for relevant, compelling visual and written content • Strategically plan the optimal number of boards and organizations of pins • Optimize posts for SEO gain • Differentiating Pinterest presence from those of competitors • Create a coordinated strategy that compliments company accounts on other social platforms • Widen exposure through consistently growing follower-base • Foster connections with notable account holders to expand reach • Work Examples- http://pinterest.com/cellularfactory/ (I did the profile graphic, created and upkept the account until a few months ago when he stopped his social) http://pinterest.com/ilovebeingirish/ (current) http://pinterest.com/kizarma/ (current) Facebook Designing a fully integrated social media interaction and engagement plan that captures the SMM goals of the company • Profile/Page Optimization • Professionally designed landing page (iFrame/FBML) to encourage LIKE conversions •Updating community and Tell Your Fans marketing • Effectively posting key information that will be easily visible on the “wall” and the walls of the clients followers • Increasing exposure and establishing brand recognition •Paid Social Search campaign management • Insights analysis • Contests, Sweepstakes, Polls and other engaging viral campaigns • Facebook Application integration and development • Gaining a strong and respected “fan base” to further enhance credibility • Work Examples- https://www.facebook.com/ILoveBeingIrish (active) (More pages available to be seen upon request) Twitter “Tweeting” to establish a presence and build brand reputation online, and responding to tweets • Generating a strong “follower base”, where tweets will be primarily communicated • Engaging tweets with appropriate lists, #hashtags and @authoritative profiles • Gaining exposure by “following” reputable members / business • List Management of your followers • Posting relevant articles found online that relate to your business / industry Google+ Establishing setup of Google+ for Business • Implementing the +1 button with the Business page • Generate followers and segment them in to specific “circles” •Leverage “hangouts” and train clients how to use this feature to conduct meetings online with clients and potential clients • Effective information sharing and how to improve search engine rankings and page authority with Google+ • Implement an aggressive marketing strategy to gain authority • Analytic analysis and evaluation Wordpress- I can build and manage your wordpress sites. Brand Management- How your company is rated on yelp, restaurant.com etc. means a lot. I will manage comments and bring in new ratings to keep your brand reputation high. Work examples available upon request.

    $16.67 /hr
    1,547 hours
    4.87
  6. Rasmus Ian Eleodoro Tangarorang

    Rasmus Ian Eleodoro Tangarorang

    Web Researcher,Data Entry Expert,Article Writer

    Philippines - Last active: 10 days ago - Tests: 3 - Portfolio: 2

    To contribute and impart all my knowledge, skills and abilities to the best that I can in a position in Web Research, Data Entry Expert, Article Writer; and to render my service with all my heart for my professional growth and for the development and prosperity of the organization. To enhance customer service relations skill and client relationship management, by constantly involving in the career path of customer service. To deliver excellent customer satisfaction without compromising company policies and regulations.

    $3.33 /hr
    546 hours
    4.96
  7. Martin Galis

    Martin Galis

    Customer Service Professional

    Slovakia - Last active: 14 hours ago - Tests: 2

    I am residing in Bratislava, Slovakia, where I can offer my service as a part or full time freelancer. Recently, I have returned from long almost 4 months trip around South America and now, I am ready and excited to start working. Before I left on a career break, I had been working at IBM for several years, most lately at application management function. My sooner jobs included a work for an NGO and a summer jobs in USA during my studies. All my jobs gave me a lot of useful knowledge and both soft and hard skills. I consider myself strong in customer support, communication, writing, problem solving. I love learning new competences and broaden my experience. I never stay on one position for more than 2 years, as I want to constantly develop myself. I consider myself as hard-working, reliable and adaptive to new environment. My new position in IBM has also prepared me for high levels of stress. If my profile sounds promising, feel free to contact me, I am looking forward to work with you. Thank you for reviewing my account. Kind Regards, Martin

    $12.00 /hr
    897 hours
    5.00
  8. Katherine A.

    Katherine A.

    Social Media, Research, Corporate Communications, PR, Online Community

    United States - Last active: 24 days ago - Tests: 5

    Provides exceptionally professional virtual service, both in spoken and written demands for this highly competitive social commerce environment. Delivers basic and advanced Social Media and Online Community Management packages to existing and starting businesses and professionals. Also provides Social Media Development and Management support and Web Research, full time or part time, to existing Social Media solutions outfits, small businesses and start ups. Administers efficient business and administrative support services vital to your business operations. Services include Professional Email Correspondence Service, Web Research, Corporate Communications, Recruitment, Sales and Marketing Plan Implementation, Client Relationship Management, Content Writing and Product/Service Reviews.

    $10.00 /hr
    670 hours
    4.51
  9. Cheyser Mariano Herrera

    Cheyser Mariano Herrera

    Cheyser Herrera

    Philippines - Last active: 14 hours ago - Tests: 5

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.

    $4.44 /hr
    6,054 hours
    3.95