Jane of all Trades
- Customer Service- Team Management- Social Media Manager- Wordpress-Blogger- Graphic Design- Administration
I have been trained to use several email, ticketing and live chat systems. I am also trained in phone etiquette.
•Expert knowledge and abilities in written communication.
•A patient listener who fully focuses on speakers and understands a variety of accents.
•Organized and detail-oriented; knack for understanding procedures and logistics.
•Strong skills in time management, prioritizing tasks, and meeting deadlines.
•UNDERSTANDS CUSTOMER NEEDS
•UNDERSTANDS THE ORGANIZATION'S FINANCIAL PERFORMANCE
•MOTIVATES THE TEAM
•TRACKS AND MEASURES STAFF PERFORMANCE
Social Media Management
Along with other social mediums, and SEO, I am well versed in the following:
Create a defined strategy in leveraging Pinterest to present business identity
• Develop consistent approach for relevant, compelling visual and written content
• Strategically plan the optimal number of boards and organizations of pins
• Optimize posts for SEO gain
• Differentiating Pinterest presence from those of competitors
• Create a coordinated strategy that compliments company accounts on other social platforms
• Widen exposure through consistently growing follower-base
• Foster connections with notable account holders to expand reach
• Work Examples-
http://pinterest.com/cellularfactory/ (I did the profile graphic, created and upkept the account until a few months ago when he stopped his social)
Designing a fully integrated social media interaction and engagement plan that captures the SMM goals of the company
• Profile/Page Optimization
• Professionally designed landing page (iFrame/FBML) to encourage LIKE conversions
•Updating community and Tell Your Fans marketing
• Effectively posting key information that will be easily visible on the “wall” and the walls of the clients followers
• Increasing exposure and establishing brand recognition
•Paid Social Search campaign management
• Insights analysis
• Contests, Sweepstakes, Polls and other engaging viral campaigns
• Facebook Application integration and development
• Gaining a strong and respected “fan base” to further enhance credibility
• Work Examples-
(More pages available to be seen upon request)
“Tweeting” to establish a presence and build brand reputation online, and responding to tweets
• Generating a strong “follower base”, where tweets will be primarily communicated
• Engaging tweets with appropriate lists, #hashtags and @authoritative profiles
• Gaining exposure by “following” reputable members / business
• List Management of your followers
• Posting relevant articles found online that relate to your business / industry
Establishing setup of Google+ for Business
• Implementing the +1 button with the Business page
• Generate followers and segment them in to specific “circles”
•Leverage “hangouts” and train clients how to use this feature to conduct meetings online with clients and potential clients
• Effective information sharing and how to improve search engine rankings and page authority with Google+
• Implement an aggressive marketing strategy to gain authority
• Analytic analysis and evaluation
Wordpress- I can build and manage your wordpress sites.
Brand Management- How your company is rated on yelp, restaurant.com etc. means a lot. I will manage comments and bring in new ratings to keep your brand reputation high.
Work examples available upon request.