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Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
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  1. Jason L.

    Jason L.

    Social Media and Internet Enthusiast

    United States - Tests: 2 - Portfolio: 3

    I am an incredibly efficient, reliable and hard-working employee. With vast knowledge of the social media universe, and the internet. My time management skills are unmatched and I am very detail-oriented. I have experience in developing and executing social media campaigns of all sizes and businesses. I am fluent in both English and Spanish, which helps in servicing my clients from different backgrounds, It's my role to analyze, study, and develop your campaign. I will always add my experiences and knowledge in helping in the development of your campaign, in the execution, and to the success of your business. Most of my clients are very new to the Digital Media World. I am very patient and understanding.

    $12.00 /hr
    9 hours
    5.00
  2. Niclas Holtappels

    Niclas Holtappels

    Software Tester/Python Programmer

    Germany

    I am studying Computer Science as part of a Liberal Arts and Sciences Bachelor at Amsterdam University College. Over the past few years I have repeatedly and extensively freelanced as a software tester, translator (German <-> English), and as a customer service and -relations agent. I have extensive experience programming in Python, some experience with C, Django, LISP, HTML and CSS. Through my studies, I have a background in media & games studies and in journalism. I am currently working on my bachelor thesis, in which I combine Positive Psychology (with a focus on motivation and well-being interventions) and User Interface Design. My communication and writing skills are excellent in both English and German, and I enjoy writing short and vivid but concise and technical texts. I love working with people, whether as part of a team or solo, as a contact person, especially in the domain of customer support. I am organized, motivated, and honest, and I value these qualities in colleagues.

    $10.00 /hr
    0 hours
    0.00
  3. Jill LaBeau

    Jill LaBeau

    Disc and EQ testing and assessment

    United States

    Specializing in the gaming and science industries: Personal development and coaching, from line level to executive. Leadership and management development, personal and professional change management, team building and conflict resolution. Strong background in Organizational Psychology and Human Resources.

    $30.00 /hr
    0 hours
    0.00
  4. Cjeah Fernando

    Cjeah Fernando

    Customer Service | HR Coordinator | Data entry | Virtual Assistant

    Philippines - Tests: 4 - Portfolio: 1

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.

    Groups: Pro Customer Service

    $6.67 /hr
    4,316 hours
    4.80
  5. Faraz Jiwani

    Faraz Jiwani

    Business Geek - Project Management/Budget Control/ IT/ Recruiter

    Pakistan - Tests: 11 - Portfolio: 10

    Are you having trouble managing a team on a tight budget? Are you having trouble finding the right people for your business? Are you on a tight schedule and need help with your work? Are you looking for some business/marketing advise on the side? I have been managing businesses since 2010. I have seen a lot of businesses go up as well as down. I know what makes them go down and what makes them go up. I specialize in managing all sorts of online projects such as Web development, Design, Marketing, App development, Content Writing e.t.c Send me a message on oDesk I will help you save money and run your business more effectively.

    Groups: BigCommerce, BoonEx...

    $10.00 /hr
    4,049 hours
    4.30
  6. Shermie L.

    Shermie L.

    Rockstar Customer Support with Excellent Record

    Philippines - Tests: 5 - Portfolio: 1

    My goal is to work in an independent at home environment leveraging my personal abilities and strengths, augmented with the considerable experience and skills achieved through my relevant work history. In my experience as an administrative and customer support I have performed various administrative duties including both email and phone responsibilities.

    $6.67 /hr
    3,954 hours
    4.44
  7. Mary Kris Malto

    Mary Kris Malto

    Call Center Quality Supervisor / Policy Writer / Executive Assistant

    Philippines - Tests: 6

    I have a virtual assistant experience which I have developed my ability to manage social media channels, email marketing, and database managements. I also possess 3-solid years of experience handling a Quality department for a BPO company where I've honed my skills as a policy writer, acted as a liaison of Quality Processes to Operations and the Training team. I can say that I have a keen eye on details and have a strong interpersonal skills. I also can easily adapt to a fast-paced working environment. I am amenable to work part time / full time depending on the business need. I am also committed to stay for a long term contract so long as my client still needs my knowledge and abilities in making his/her business profitable.

    $5.00 /hr
    159 hours
    5.00
  8. Erika B.

    Erika B.

    Jane of all Trades

    United States - Tests: 12

    - Customer Service- Team Management- Social Media Manager- Wordpress-Blogger- Graphic Design- Administration Customer Service- I have been trained to use several email, ticketing and live chat systems. I am also trained in phone etiquette. •Expert knowledge and abilities in written communication. •A patient listener who fully focuses on speakers and understands a variety of accents. •Organized and detail-oriented; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing tasks, and meeting deadlines. Team Management •UNDERSTANDS CUSTOMER NEEDS •COMMUNICATES EFFECTIVELY •UNDERSTANDS THE ORGANIZATION'S FINANCIAL PERFORMANCE •MOTIVATES THE TEAM •TRACKS AND MEASURES STAFF PERFORMANCE Social Media Management Along with other social mediums, and SEO, I am well versed in the following: Pinterest Create a defined strategy in leveraging Pinterest to present business identity • Develop consistent approach for relevant, compelling visual and written content • Strategically plan the optimal number of boards and organizations of pins • Optimize posts for SEO gain • Differentiating Pinterest presence from those of competitors • Create a coordinated strategy that compliments company accounts on other social platforms • Widen exposure through consistently growing follower-base • Foster connections with notable account holders to expand reach • Work Examples- http://pinterest.com/cellularfactory/ (I did the profile graphic, created and upkept the account until a few months ago when he stopped his social) http://pinterest.com/ilovebeingirish/ (current) http://pinterest.com/kizarma/ (current) Facebook Designing a fully integrated social media interaction and engagement plan that captures the SMM goals of the company • Profile/Page Optimization • Professionally designed landing page (iFrame/FBML) to encourage LIKE conversions •Updating community and Tell Your Fans marketing • Effectively posting key information that will be easily visible on the “wall” and the walls of the clients followers • Increasing exposure and establishing brand recognition •Paid Social Search campaign management • Insights analysis • Contests, Sweepstakes, Polls and other engaging viral campaigns • Facebook Application integration and development • Gaining a strong and respected “fan base” to further enhance credibility • Work Examples- https://www.facebook.com/ILoveBeingIrish (active) (More pages available to be seen upon request) Twitter “Tweeting” to establish a presence and build brand reputation online, and responding to tweets • Generating a strong “follower base”, where tweets will be primarily communicated • Engaging tweets with appropriate lists, #hashtags and @authoritative profiles • Gaining exposure by “following” reputable members / business • List Management of your followers • Posting relevant articles found online that relate to your business / industry Google+ Establishing setup of Google+ for Business • Implementing the +1 button with the Business page • Generate followers and segment them in to specific “circles” •Leverage “hangouts” and train clients how to use this feature to conduct meetings online with clients and potential clients • Effective information sharing and how to improve search engine rankings and page authority with Google+ • Implement an aggressive marketing strategy to gain authority • Analytic analysis and evaluation Wordpress- I can build and manage your wordpress sites. Brand Management- How your company is rated on yelp, restaurant.com etc. means a lot. I will manage comments and bring in new ratings to keep your brand reputation high. Work examples available upon request.

    $16.67 /hr
    1,547 hours
    4.87
  9. Cheyser Mariano Herrera

    Cheyser Mariano Herrera

    Cheyser Herrera

    Philippines - Tests: 5

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.

    $5.56 /hr
    6,493 hours
    4.25
  10. Katherine A.

    Katherine A.

    Social Media, Research, Corporate Communications, PR, Online Community

    United States - Tests: 5

    Provides exceptionally professional virtual service, both in spoken and written demands for this highly competitive social commerce environment. Delivers basic and advanced Social Media and Online Community Management packages to existing and starting businesses and professionals. Also provides Social Media Development and Management support and Web Research, full time or part time, to existing Social Media solutions outfits, small businesses and start ups. Administers efficient business and administrative support services vital to your business operations. Services include Professional Email Correspondence Service, Web Research, Corporate Communications, Recruitment, Sales and Marketing Plan Implementation, Client Relationship Management, Content Writing and Product/Service Reviews.

    $10.00 /hr
    670 hours
    4.51