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Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,438 hours
    5.00
  2. Cjeah Fernando

    Cjeah Fernando

    Customer Service | HR Coordinator | Data entry | Virtual Assistant

    Philippines - Tests: 4 - Portfolio: 1

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.

    Groups: Pro Customer Service

    $6.67 /hr
    4,316 hours
    4.80
  3. Faraz Jiwani

    Faraz Jiwani

    Business Geek - Project Management/Budget Control/ IT/ Recruiter

    Pakistan - Tests: 11 - Portfolio: 10

    Are you having trouble managing a team on a tight budget? Are you having trouble finding the right people for your business? Are you on a tight schedule and need help with your work? Are you looking for some business/marketing advise on the side? I have been managing businesses since 2010. I have seen a lot of businesses go up as well as down. I know what makes them go down and what makes them go up. I specialize in managing all sorts of online projects such as Web development, Design, Marketing, App development, Content Writing e.t.c Send me a message on oDesk I will help you save money and run your business more effectively.

    Groups: BigCommerce, BoonEx...

    $10.00 /hr
    4,049 hours
    4.30
  4. Martin Galis

    Martin Galis

    Customer Service Professional

    Slovakia - Tests: 2

    I am residing in Bratislava, Slovakia, where I can offer my service as a part or full time freelancer. Recently, I have returned from long almost 4 months trip around South America and now, I am ready and excited to start working. Before I left on a career break, I had been working at IBM for several years, most lately at application management function. My sooner jobs included a work for an NGO and a summer jobs in USA during my studies. All my jobs gave me a lot of useful knowledge and both soft and hard skills. I consider myself strong in customer support, communication, writing, problem solving. I love learning new competences and broaden my experience. I never stay on one position for more than 2 years, as I want to constantly develop myself. I consider myself as hard-working, reliable and adaptive to new environment. My new position in IBM has also prepared me for high levels of stress. If my profile sounds promising, feel free to contact me, I am looking forward to work with you. Thank you for reviewing my account. Kind Regards, Martin

    $12.00 /hr
    1,052 hours
    5.00
  5. Erika B.

    Erika B.

    Jane of all Trades

    United States - Tests: 12

    - Customer Service- Team Management- Social Media Manager- Wordpress-Blogger- Graphic Design- Administration Customer Service- I have been trained to use several email, ticketing and live chat systems. I am also trained in phone etiquette. •Expert knowledge and abilities in written communication. •A patient listener who fully focuses on speakers and understands a variety of accents. •Organized and detail-oriented; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing tasks, and meeting deadlines. Team Management •UNDERSTANDS CUSTOMER NEEDS •COMMUNICATES EFFECTIVELY •UNDERSTANDS THE ORGANIZATION'S FINANCIAL PERFORMANCE •MOTIVATES THE TEAM •TRACKS AND MEASURES STAFF PERFORMANCE Social Media Management Along with other social mediums, and SEO, I am well versed in the following: Pinterest Create a defined strategy in leveraging Pinterest to present business identity • Develop consistent approach for relevant, compelling visual and written content • Strategically plan the optimal number of boards and organizations of pins • Optimize posts for SEO gain • Differentiating Pinterest presence from those of competitors • Create a coordinated strategy that compliments company accounts on other social platforms • Widen exposure through consistently growing follower-base • Foster connections with notable account holders to expand reach • Work Examples- http://pinterest.com/cellularfactory/ (I did the profile graphic, created and upkept the account until a few months ago when he stopped his social) http://pinterest.com/ilovebeingirish/ (current) http://pinterest.com/kizarma/ (current) Facebook Designing a fully integrated social media interaction and engagement plan that captures the SMM goals of the company • Profile/Page Optimization • Professionally designed landing page (iFrame/FBML) to encourage LIKE conversions •Updating community and Tell Your Fans marketing • Effectively posting key information that will be easily visible on the “wall” and the walls of the clients followers • Increasing exposure and establishing brand recognition •Paid Social Search campaign management • Insights analysis • Contests, Sweepstakes, Polls and other engaging viral campaigns • Facebook Application integration and development • Gaining a strong and respected “fan base” to further enhance credibility • Work Examples- https://www.facebook.com/ILoveBeingIrish (active) (More pages available to be seen upon request) Twitter “Tweeting” to establish a presence and build brand reputation online, and responding to tweets • Generating a strong “follower base”, where tweets will be primarily communicated • Engaging tweets with appropriate lists, #hashtags and @authoritative profiles • Gaining exposure by “following” reputable members / business • List Management of your followers • Posting relevant articles found online that relate to your business / industry Google+ Establishing setup of Google+ for Business • Implementing the +1 button with the Business page • Generate followers and segment them in to specific “circles” •Leverage “hangouts” and train clients how to use this feature to conduct meetings online with clients and potential clients • Effective information sharing and how to improve search engine rankings and page authority with Google+ • Implement an aggressive marketing strategy to gain authority • Analytic analysis and evaluation Wordpress- I can build and manage your wordpress sites. Brand Management- How your company is rated on yelp, restaurant.com etc. means a lot. I will manage comments and bring in new ratings to keep your brand reputation high. Work examples available upon request.

    $16.67 /hr
    1,547 hours
    4.87
  6. Cheyser Mariano Herrera

    Cheyser Mariano Herrera

    Cheyser Herrera

    Philippines - Tests: 5

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.

    $5.56 /hr
    6,493 hours
    4.25
  7. Yvette ivy yvonne S.

    Yvette ivy yvonne S.

    Team leader,Supervisor, Manager, Quality Assurance Specialist, CSR

    Philippines - Tests: 10 - Portfolio: 8

    I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My objective is to leverage my experience while continuing to be challenged. I have more than 10 years of experience working in the BPO / Call Center Industry delivering technical support, customer service, and sales service. My background in Management, Account Management, Project Management and Technical Process Management represent a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past.

    $11.00 /hr
    3,151 hours
    4.29
  8. Shermie L.

    Shermie L.

    Rockstar Customer Support with Excellent Record

    Philippines - Tests: 5 - Portfolio: 1

    My goal is to work in an independent at home environment leveraging my personal abilities and strengths, augmented with the considerable experience and skills achieved through my relevant work history. In my experience as an administrative and customer support I have performed various administrative duties including both email and phone responsibilities.

    $6.67 /hr
    3,954 hours
    4.44
  9. Daniel D.

    Daniel D. Agency Contractor

    Email / Chat / Complaints Support | Zendesk | LiveChat

    Philippines - Tests: 5

    I have been working in the customer services industry for the past 5 years, being in the online gambling industry with William Hill Online. I was able to handle email and chat support for the whole 4 years, 8 months as a customer representative, more than 2 years as a Shift Manager, and 10 months as a Complaint / Compliance Officer. My previous work experience would show that I am a fast learner, and can work my way through the back-end with a minimal supervision. I have advanced computer troubleshooting skills, and a critical thinker. I can say that I am committed to my work and would like to work for a long time with a company who will value my contributions and efforts.

    Groups: Pro Customer Service

    Associated with: MAGNIFICO, DMGX Services

    $7.78 /hr
    6,992 hours
    5.00
  10. Ranjeet S.

    Ranjeet S. Agency Contractor

    Remove Bad Reviews | Reputation Management Expert

    India - Tests: 2 - Portfolio: 1

    I am Reputation Management Expert and help you following ORM : Remove bad reviews from Google Remove Complaint from Consumer Complaints Remove Complaints from Complaints Board Setup the interview on skype to talk face to face so i can give you proposal and time line.

    Associated with: SEO Discovery

    $3.00 /hr
    4,477 hours
    3.47