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Conflict Resolution Upwork freelancers typically receive a client rating of 4.52.

Last updated: October 1, 2015
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Huong Nguyen

Huong Nguyen

Test Manager

Vietnam - Tests: 5 - Portfolio: 3

I have 13 years of experience in software development, in which 6 months experience in project management and more than 9 years experience as tester and test lead with deep knowledge about software process, project management, training skills, test management, test design, manual testing and automation testing plus 3 years experience as developer with knowledge about all phases in software development process. During 13 years working in software development, software testing and project management, I have been working with all phases in software development process from Requirement, Design, Implementation, Verification and Maintenance. Beside working for project, I also involved in company's activities like interviewing candidates, training fresh tester, coaching tester for company and mentoring new members in the team. I am one of training team member that involved in preparing training content, reviewing training course and conducting the courses. I have a lot of experience in both manual and automation testing. I was responsible for researching new automation tool, guide the team to create test automation scenarios and implement the script. I also have several experience in test tools Quality Center, QuickTestPro, Fitnesse, JIRA, PVCS Tracker and other defect tracking tools. I have several experience in testing window applications and web applications, for example: Oracle, People Soft, SAP, CRM, etc... Have several experience in testing different web browsers such as: IE, FireFox, Netscape, etc and many platforms such as: Window, Linux, Mac OS.... When I was working as developer, I involved in getting requirement from customer, designing database, implementing code and testing the application. I had been working with ERP software, Document management system and CAD software. I was trained about management skills like Leadership, Coaching, Negotiation, Decision making, Time Management in Soft skills for Manager course in 2006. I also attended training courses about Project Management following PMI standards such as course Hard Skills for Project Management, PMP Preparation, PMP - Project Risk Management courses in 2012. I have finished the CEO Master course to improve my knowledge about business and management with following subjects: Leadership, Strategic Management, Brand Management, Marketing Management, Accounting for Managers, Human Resource Management, Risk Management and Internal Control. I got ISTQB Foundation level certificate in 2007. I have good English skill in both speaking and writing and I often worked directly with customer in US, Europe and Russia.

$16.67 /hr
0 hours

Judith Oppenheimer

Judith Oppenheimer

Experienced Customer Service and Conflict Resolution

United States - Tests: 1

I have thirty five years experience as a business woman in a variety of ventures: -- word processing service bureau -- electronic media transfer broker and project manager -- ad media sales and advertising -- television advertorial sales and production -- telecommunications regulatory consultant The common thread among all of these, is accurately accessing the needs of clients, vendors, and staff, and fulfilling them for win win resolution, first time, saving you time and money. I have a very good track record. I can provide email, ticket, chat and phone support and will do everything possible to please, and retain, your customers. I am a full-time freelancer and can work flexible business hours.

$21.00 /hr
0 hours

Kittish R.

Kittish R.

Providing Excellent, General Virtual Assistance

Philippines - Portfolio: 4

Your complete satisfaction is my goal, as I endeavor to attain excellence in all my projects. I am a smart professional, honest and hardworking. I have 8+ years experience in Back Office Operations, Customer Service, Sales and Technical Support. I have been doing online/ freelance work for a total of 3 years now, handling various projects. Please check the Service Description section for a list of my experience and expertise.

$8.00 /hr
560 hours

Catalina-Elena Vilcea

Catalina-Elena Vilcea

Expert Microsoft Office (Word, Excel, Power Point)

Romania - Tests: 2 - Portfolio: 5

I have a lot of experience working with Microsoft Office Word, Microsoft Power Point and Microsoft Excel, I am good at Transcriptions and English-Romanian Translations. I also have some experience in Article Writing and Children Books. I am reliable, self-motivated, trustworthy, flexible, highly organized, hard-working, friendly, excited to learn new skills, good communicator, responds quickly, able to meet deadlines.

$5.00 /hr
3 hours

Deborah Pocius

Deborah Pocius Agency Contractor

Experienced Project/Operations Manager, MBA

United States

An accomplished business entrepreneur, educator, project manager and client services consultant with strong relationship building and operational management skills. Proven expertise in centralized scheduling of technical projects, training and curriculum development, enrollment and registration, graphic design, deliveries and logistics. Skilled in coordination of various departments and divisions within a national company, ensuring organized, effective, and accurate schedules and on-time completion of projects.

Associated with: oDesk Payroll

$35.00 /hr
0 hours

Sherry Lee Ann Tena

Sherry Lee Ann Tena

Agent Manager, Team Coach, QA Analyst, Google Places Expert

Philippines - Tests: 3

Sherry Lee Ann H. Tena is an experienced call center representative boasting an almost eight-year exposure to the BPO industry. She started as a regular customer service representative, which has led to various promotions, including Quality Assurance and Resolutions Experts posts on two different financial accounts. She is good at multitasking, adapts to changes easily, handles stress well, and requires minimum supervision when assigned a specific task. She's keen at details and good in analysis and issue resolution.

100% Job Success
$6.67 /hr
8,440 hours

Autumn W.

Autumn W.

Customer Service/VA

United States - Tests: 5

I am highly skilled in office administration and customer service to be able to meet your needs in a timely and satisfactory manner. I have excellent telephone and email etiquette. I have advanced PC knowledge and skills, Internet, E-mail, Word Perfect, Microsoft Word, Excel, Outlook, Windows, Mac, Google, Quickbooks, Quicken, and Transcription. I am equally effective working in self-managed projects as well as a team member. I am very detail oriented and have excellent organizational skills and time management skills. I am honest, straight forward, respected and trusted by others. Some of the services provided are as follows: * Personal tasks * Experience with Zendesk, Ultracart for Orders, Amazon, Ebay, Paypal, etc. * Processing refunds through Ultracart, Amazon, and PayPal. * Administrative tasks * Secretarial duties (client contact, appointments, calendaring, etc.) * Travel arrangements * Billing (invoicing/collecting) * Customer Service * Vacation planning/Event Planning * Transcription * Office Support/Management * Proofreading * Phone Support

Groups: Pro Customer Service

100% Job Success
$10.00 /hr
3,557 hours