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Conflict Resolution Upwork freelancers typically receive a client rating of 4.52.

Last updated: October 1, 2015
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Huong Nguyen

Huong Nguyen

Test Manager

Vietnam - Tests: 5 - Portfolio: 3

I have 13 years of experience in software development, in which 6 months experience in project management and more than 9 years experience as tester and test lead with deep knowledge about software process, project management, training skills, test management, test design, manual testing and automation testing plus 3 years experience as developer with knowledge about all phases in software development process. During 13 years working in software development, software testing and project management, I have been working with all phases in software development process from Requirement, Design, Implementation, Verification and Maintenance. Beside working for project, I also involved in company's activities like interviewing candidates, training fresh tester, coaching tester for company and mentoring new members in the team. I am one of training team member that involved in preparing training content, reviewing training course and conducting the courses. I have a lot of experience in both manual and automation testing. I was responsible for researching new automation tool, guide the team to create test automation scenarios and implement the script. I also have several experience in test tools Quality Center, QuickTestPro, Fitnesse, JIRA, PVCS Tracker and other defect tracking tools. I have several experience in testing window applications and web applications, for example: Oracle, People Soft, SAP, CRM, etc... Have several experience in testing different web browsers such as: IE, FireFox, Netscape, etc and many platforms such as: Window, Linux, Mac OS.... When I was working as developer, I involved in getting requirement from customer, designing database, implementing code and testing the application. I had been working with ERP software, Document management system and CAD software. I was trained about management skills like Leadership, Coaching, Negotiation, Decision making, Time Management in Soft skills for Manager course in 2006. I also attended training courses about Project Management following PMI standards such as course Hard Skills for Project Management, PMP Preparation, PMP - Project Risk Management courses in 2012. I have finished the CEO Master course to improve my knowledge about business and management with following subjects: Leadership, Strategic Management, Brand Management, Marketing Management, Accounting for Managers, Human Resource Management, Risk Management and Internal Control. I got ISTQB Foundation level certificate in 2007. I have good English skill in both speaking and writing and I often worked directly with customer in US, Europe and Russia.

$16.67 /hr
0 hours

Judith Oppenheimer

Judith Oppenheimer

Experienced Customer Service and Conflict Resolution

United States - Tests: 1

I have thirty five years experience as a business woman in a variety of ventures: -- word processing service bureau -- electronic media transfer broker and project manager -- ad media sales and advertising -- television advertorial sales and production -- telecommunications regulatory consultant The common thread among all of these, is accurately accessing the needs of clients, vendors, and staff, and fulfilling them for win win resolution, first time, saving you time and money. I have a very good track record. I can provide email, ticket, chat and phone support and will do everything possible to please, and retain, your customers. I am a full-time freelancer and can work flexible business hours.

$21.00 /hr
0 hours

Deborah Pocius

Deborah Pocius Agency Contractor

Experienced Project/Operations Manager, MBA

United States

An accomplished business entrepreneur, educator, project manager and client services consultant with strong relationship building and operational management skills. Proven expertise in centralized scheduling of technical projects, training and curriculum development, enrollment and registration, graphic design, deliveries and logistics. Skilled in coordination of various departments and divisions within a national company, ensuring organized, effective, and accurate schedules and on-time completion of projects.

Associated with: oDesk Payroll

$35.00 /hr
0 hours

Sherry Lee Ann Tena

Sherry Lee Ann Tena

Agent Manager, Team Coach, QA Analyst, Google Places Expert

Philippines - Tests: 3

Sherry Lee Ann H. Tena is an experienced call center representative boasting an almost eight-year exposure to the BPO industry. She started as a regular customer service representative, which has led to various promotions, including Quality Assurance and Resolutions Experts posts on two different financial accounts. She is good at multitasking, adapts to changes easily, handles stress well, and requires minimum supervision when assigned a specific task. She's keen at details and good in analysis and issue resolution.

100% Job Success
$6.67 /hr
8,417 hours

Glenda Stamatelos

Glenda Stamatelos

Customer Service, Telephone support. live chat, Telemarketing

South Africa - Tests: 10 - Portfolio: 6

I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.

Groups: Pro Customer Service

92% Job Success
$15.00 /hr
648 hours

Sithembile B.

Sithembile B. Agency Contractor

Polished Customer Sales & Services Expert

South Africa - Tests: 7 - Portfolio: 2

A polished oriented professional with an unwavering commitment to customer service, an ability to build productive relationships, resolve complex issues and win customer loyalty. I have vast experience in Ms Excel, Google Drive, Constant Contact, CRM, NICE, Adluge (Sales Lead Management), airline reservations systems and a well-established track-record and refined experience in administration support, and airline reservations. I have displayed a high degree of service orientation, constantly exceeded expectations and been officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Possessing excellent analytical, comprehension and interpersonal skills, my ability to deliver friendly and courteous service as well as knowledge of presenting a positive image of the company, I am certain that I will fit in easily in your team.

Associated with: Exclusive Virtual Assistants

94% Job Success
$8.89 /hr
671 hours