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Hire a CRM consultant today to manage business relationships and organize customer service, marketing and sales data. CRM consultants can set up email systems, manage call centers and find custom CRM solutions for all your business needs.

Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 161 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.63.

Last updated: May 1, 2015
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  1. Denise Quinn

    Denise Quinn

    Executive Assistant

    United States - Last active: 03/06/2014 - Tests: 4

    I am a seasoned administrative professional who prides herself on developing and maintaining professional relationships. I am well versed in the following areas: *Sales and order management process from inception to delivery. *Complex travel and calendar management. *Customer service *Executive level administration. *Voice Talent I have been an integral member of several successful teams.

    $27.78 /hr
    0 hours
  2. Kulapathi Tantrige Don Darshika Jayapala

    Kulapathi Tantrige Don Darshika Jayapala


    Sri Lanka - Last active: 07/10/2013 - Portfolio: 6

    Darshika Jayapala, As an Quality Assurance Lead with approximately 8+ years experience in software Quality Assurance, Quality Control and Test Automation. With such a wealth of industry knowledge, Darshika is a specialist who is adept at envisioning practical testing solution architectures, problem-solving diagnostics and peer mentoring. At present employer (Navantis Inc.), Darshika focuses on the Test automation, Quality Assurance & Quality Control activities and Load/Performance Testing. Darshika also has excellent oral and written communication skills, strong analytical skills, and possesses the ability to transform concepts into working models and product solutions. His ability to handle multiple tasks and set priorities makes him an ideal candidate in cross functional roles. During his tenure at Navantis Inc., Darshika was involved in multiple organizational and projects related engagements providing his contributions in the field of software Quality Assurance. • Darshika involved in the development of a SharePoint2010 applications such as CBC (, Hydro One Plugin Portal(, Nexen - Manage File Transfer Portal, VON Canada – Community Caregiver Portal(, conducting test planning, designing, executing designed tests, managing defects and reporting test results. • Darshika contributed by planning, creating, running VS 2010 performance test for numerous projects such as VON Canada – Community Caregiver Portal, CritiCall BRCMS Application, McCain Tradespend Portal, Fujitsu ATOMS Portal, product Portal, etc... • Darshika contributed by planning, creating, running VS 2010 coded UI test scripts for numerous projects such as Project Centre Portal, CritiCall PCCRT Application, Hydro One Portal, Ontario Hospital Association (OHA) Portal, OCAS User Permission Matrix, Hydro One WCM Portal and eReferrals Patient Referral Software project, etc.... • Darshika involved in the testing of CRM 4.0 applications especially for OCAS Portal by conducting test execution, managing defects and reporting test results. • Further Darshika contributed by using Team Foundation Server 2010 to track traceability across requirements to bugs, test cases and automated test scripts through all above project engagements. • Darshika contributed by planning, creating, running TestComplete7 - 9 test scripts for numerous projects such as AECL CWIS, AECL Wolsong, Honda Calculator Portal, Portal, CBC Education Portal, City of Sudbury Portal and GRMG Reporting Solution projects. • Darshika actively involved in implementing the Navantis Test Automation Framework (NTAFv2.1) using Visual Studio 2010 / 2012 by planning, designing and scripting NTAF plugin core modules and features. • Darshika contributed in Customer Support Service (CSS) unit as a team QA Lead by establishing and improving processes related to test estimation, manages builds/deployment tracking, performing manual testing as well as automated testing and incorporating team communication. • Further Darshika contributed in Navantis Test Automation Team by leading and managing automation team in Sri Lanka. Moreover, he contributed to establish robust processes in order to achieve set of quality objectives at project level and organizational level. • Darshika was also involved in organizational process improvement activities such as Project Auditing, creating process related artifacts, etc.., which runs according to CMMI level 3 standards from 2009. Furthermore, Darshika fully contributed as a CMMI Appraiser in Navantis final CMMI quality assessment conducted by QAI in 2009. Quality Assurance Expertise • Project Requirements - gathering, assessment, analysis • Test Planning and Preparation Test Plan Reports. • Project Test Case Preparation and Management. • Project Manual Testing & Reporting. • Project Defect Management. • Project Test Automation Planning and Execution. • Project Performance Test Planning and Execution. • Project Quality Assurance –Leadership Activities. • Technical /QA Documentation. • CMMI Process Improvement activities Technical Expertise Programming Languages • Coding languages – C, C#, Visual Studio 2010 and HTML • SQL languages – Oracle, SQL • Scripting languages – VB Script Application Servers + QA Tools • SharePoint Portal Server 2010 • Microsoft Dynamics CRM 4.0 • Microsoft Visual Studio 2010/ 2012 – Team Tester • Microsoft Team Foundation System - 2010/2012 • SQL Server and Reporting Services • Test Complete V7, V8 • Sellenium • DynaTrace

    $11.11 /hr
    1 hours
  3. Christina Cowles

    Christina Cowles

    Very Hard Worker

    United States - Last active: 02/27/2014 - Tests: 3

    • Highly skilled in providing information regarding products and services of company • In-depth knowledge of taking orders, decide charges, and administer billing or payments • Hands-on experience in reviewing, updating or making changes to customer accounts • Track record of listening and responding to customers’ needs and concerns • Able to handle returns or complaints • Demonstrated ability to record details of client contacts and actions taken • Proven ability to determine answers or solutions

    $16.67 /hr
    0 hours
  4. Vickie Cole

    Vickie Cole

    Administrative Consultant

    United States - Last active: 01/31/2010 - Tests: 2 - Portfolio: 4

    Over the past 5 years I have developed a customer service department which responds proactively to customers. I had developed an online chat and email environment for customers. I have established an outbound follow up calling campaign for the customer database. I have contributed to the development of the company website and marketing of company products by article and blog writing for the company. I have institued customer appointments for consultations.

    $13.33 /hr
    1 hours
  5. Denys Klymenko

    Denys Klymenko

    JavaScript / HTML5 / CSS3 Developer

    Ukraine - Last active: 12/08/2014 - Tests: 4 - Portfolio: 4

    I have a solid experience in JavaScript, Web UI, HTML5/CSS3. I have been working with MVC frameworks like Backbone, other libraries and frameworks like jQuery and Underscore etc. I have been working in teams, including taking position of team lead. I also have solid background in PHP serverside development and MySQL development and optimization, which ensures good understanding of interaction and interoperability between UI and server side.

    $27.78 /hr
    0 hours
  6. Valerijs Prokudins

    Valerijs Prokudins

    Salesforce developer

    Latvia - Last active: 2 months ago - Tests: 3

    Experienced in software developing, system integration and CRM systems, such as"Siebel", "Oracle CRM On Demand" and "Salesforce". For the last few years I got administrator and developer certificates for salesforce and participated in 3 projects gathering apex, visualforce, SOQL and administration experience. I have strong Microsoft AX and Salesforce integration experience using RapidiOnline platform and very good competence in SIEBEL developing(mostly Loyalty and PRM). My main goal at oDesk is getting more Salesforce and integration experience, Siebel jobs are not preferred, but could be offered.

    $20.00 /hr
    0 hours
  7. Elizabeth M.

    Elizabeth M.

    Front End Developer and Social Media Manager

    Canada - Last active: 12/05/2012 - Tests: 5 - Portfolio: 1

    I've designed, developed and managed dozens of websites over the past 10 years. I look forward to developing new projects and sharing ideas with like-minded people. As a creative and technical person, I have a strong background in writing and editing web content as well as promoting said content through social media sites.

    $16.67 /hr
    0 hours
  8. Danielle Turmel

    Danielle Turmel

    Copywriter and Content Management

    Sweden - Last active: 02/19/2014 - Tests: 4 - Portfolio: 1

    With 5 years of experience writing web content, social media updates and CRM emails in English, Swedish and French for eCommerce companies, I have honed my skills and gained extensive knowledge in SEO, conversion optimization as well as adapting copy to keep in line with brand values. My specializations include localization of content (native English, fluent in Swedish and French), editing and proofreading as well as creating brand new content. My tone when writing copy is generally very professional yet friendly and upbeat, perfectly suited for customer-facing roles. I thrive on a deadline and am extremely flexible and adaptable. I have a Bachelor's degree in English with a major in Creative Writing which means that I'm skilled at thinking outside the box!

    $22.22 /hr
    2 hours
  9. Imran Khan

    Imran Khan

    Manager IT

    Pakistan - Last active: 3 months ago - Tests: 9

    Since 2005, most positions have been DBA roles which have consisted of standard DBA activities, such as software installation; backup and recovery planning and implementation; database sizing; user account management; performance monitoring; front-end development, schema management for development projects etc. SPECIAL TECHNICAL SKILLS: Database: Oracle 8i/9i/10g RAC/11g RAC, SQL Server Operating Systems: Red Hat Linux and Windows 95/98/ME/NT/2003/XP Tools: Oracle 9i/10g/11g RAC, Oracle Data Guard (standby db, both logical and physical), Oracle Advanced Replication, Oracle Streams, RMAN, Oracle Enterprise Manager, Oracle Internet Directory (OID/ONS), MySQL, SQL Server 2000/2005/2008, SQL*Plus, Import/Export, Data Pump, TOAD, Quest Shareplex, Oracle Developer( Forms & reports) Programming Languages: SQL, PL/SQL, .NET, C, C++, JAVA Database Modeling: Rational Rose, Erwin, Smart Draw.

    $26.67 /hr
    0 hours
  10. William M.

    William M.

    Supply Chain, Logistics, Business Planning, Project Operations

    Philippines - Last active: 06/15/2013 - Tests: 2

    Result-oriented individual with first rate skills in directing complex projects and initiatives. Proven experience in the manufacturing industry, specifically the petroleum industry, with vast knowledge regarding business complexities of a supply chain. Expert in business planning, project management, market strategy implementation, and forecasting. Skills include: Business Planning Market Research Operational Management Enterprise Resource Planning Customer Relationship Management SAP Team Management Administration Excel Spreadsheets MS Office Systems

    $5.00 /hr
    0 hours