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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

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On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

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CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Alexandru Boghean

Alexandru Boghean

Salesforce/ CRM Expert, Salesforce Certified Developer

Romania - Tests: 1

Salesforce Certified Developer and Configuration Specialist with 4+ years of experience in administrating, configuring, developing, reaching the client's needs on lots of Salesforce and Intacct projects. Work description: - responsible for maintaining the functional areas of data management, accounts, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc; - implemented new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns; - managed territories and forecasting - developed and maintained Visual Force pages(simple pages with just an 'action', customized with Javascript/jQuery, CSS, and AJAX, custom wizard pages, online payments with Credit Cards, etc.), batch-able and schedulable classes; - integrated to other third party solutions (like Intacct, EchoSign, Google Calendar, Google Maps, - worked on managed packages for AppExchange market - performed analysis on many projects and provided technical documentation

$80.00 /hr
117 hours

Praveen M

Dynamics CRM 2011 Developer

India - Portfolio: 2

I am MS certified Dynamics CRM Developer with 6 years of experience. I have managed many medium and small projects so far. I have good commanding on Dynamics CRM 2015, 2013 new features. I have good commanding different areas of CRM as below: 1. CRM customizations, form and ribbon customizations. 2. Plug-in,UI workflow, custom workflow 3. Java script development. 4. Can develop SSRS and FetchXML reports. 5. Can migrate the CRM system from CRM 4.0 into CRM 2011 inlcuding customizations, data and all other integrations. 6. Having good knowledge on Scribe migration tool. 7. Having good knowledge on other technologies like Silverlight, HTML5, WCF Services.

100% Job Success
$15.00 /hr
147 hours

Alejandro Cesetti

Alejandro Cesetti

Microsoft Dynamics CRM Architect

Argentina - Tests: 2 - Portfolio: 1

Studies: . I have a Bachelor of Computer Science (System Engineering), and 3 Microsoft Dynamics CRM certifications (can be seen in Microsoft MCP Official Site). Experience: I have over 10 years experience in the I.T. Industry, and over 8 working with Dynamics CRM. In a previous position I was the Product Manager, responsible for technical pre-sales, Gap Analysis, Business Analysis, Design and Implementation. I was in charge of 15 people, and responsible for customer satisfaction and quality assurance. I have been privately consulting since July 2013 on a range of projects, which has involved - customizing CRM entities, relationships to match business domains - developing plugins, workflows, and JS - designing and creating web services that consume CRM services. - created portals in ASP.NET MVC / Azure which connect with CRM as the back-end data source. I have experience working with CRM 3.0/4.0/2011/2013/2015 and working in big migration projects with Kingsway Soft.

92% Job Success
$39.00 /hr
334 hours

Konstantinos Paraskevopoulos

Konstantinos Paraskevopoulos Agency Contractor

vTiger CRM ERP Expert

Greece - Tests: 1

I am an Internet Technologies and Software engineer, specializing in Vtiger CRM / ERP planning, development and implementation. My 8 years experience in Internet Technologies and 5 years focusing on vtiger allows me to implement any vtiger customization. I have implemented various integration projects of vtiger with 3rd party applications using WebServices, such as Joomla, Jomres, Wordpress, Virtuemart, OsCommerce and more. The strong background on business process re-engineering and business process integration allows me to easily understand the business needs on their CRM / ERP application to ensure the customization success. In the past 5 years i have worked with various companies in different industries around the world to help the design and the implementation of their CRM / ERP systems. Integrating their individual business processes to the vtiger platfrom, i have developed many modules for vtiger in order to "digitilize" companies specific processes and workflows to Vtiger platform. My philosophy for CRM / ERP systems is summarized in the following principle: "You cannot manage something that is not measurable". Towards this principle i assist my clients develop a system where they can track down all the information flow produced by their business processes and also the tools to streamline them, providing all the necessary information (BI) to the right department / user. I enjoy helping companies create their own tailor-made software that reflects their real needs, allowing the business to effectively utilize their resources and automate trivial processes thus saving time and money, that they can invest in growth (that is after all what software can provide time / money).

Associated with: Target Integration Ltd. Agency

95% Job Success
$100.00 /hr
284 hours

Anindya D.

Anindya D.

Website and CRM development

India - Tests: 2

To give customer satisfaction by quality work

$11.11 /hr
28 hours

Paulo Sebastiao

Paulo Sebastiao

Experienced Dynamics/Salesforce CRM Consultant

Portugal - Tests: 3

I am currently working at an IT firm and responsible for managing all Dynamics CRM and Salesforce projects. I have experience with data migration to Dynamics CRM since most of the projects I worked on required huge data migration and import. I have over 15 years of programming experience and have already created an application to migrate data between two separate instances of Microsoft Dynamics CRM. I also have experience in working with Salesforce and ETL applications that will help migrate data from Salesforce to Dynamics CRM. View my information on LinkedIn (

Groups: Microsoft Certified Professionals

88% Job Success
$30.00 /hr
154 hours

Ankit Rahevar

Ankit Rahevar Agency Contractor

MCTS - Microsoft Dynamics CRM and ASP.Net Developer

India - Tests: 4 - Portfolio: 7

MCTS - Certified with 10+ years of experience on different Microsoft Technologies and 5+ years of experience on Microsoft Dynamics CRM 4 to 2015. Always provide 100% upfront result in given task and have proven record by getting repeat client list. I believe in long-term business relationship. I have experience of configuration, customization, Implementation and integration of Microsoft Dynamics CRM with different System. I have integrated Microsoft Dynamics CRM with Avelo, Quick book, MYOB, Umbraco, Mailchimp, SendGrid, Sharepoint. NAV, Opus, Prisme etc. Expert in all following area. - Microsoft Dynamics CRM 2015 (Online, on- premise) - Microsoft Dynamics CRM 2013 (Online, on- premise) - Microsoft Dynamics CRM 2011 on- premise - MS Dynamics CRM Online - Ms Dynamics CRM 2011 365 Integrated - Ms Dynamics CRM 4.0 - Share Point 2007, 2010, 2013 - Dyanmics CRM Migration From Online to On-premise and from On-Premise to Online - ASP.Net, MVC, C#, Silver Light, WCF, JQuery, MS Sql, MySql, JavaScript - Account System Integration like Quick Book, MYOB - ERP System integration like NAV, Opus, Prisme. - CRM Installation, Configuration an ADFS & IFD - Online CRM Integration with On Premise Active Directory, Dirt Sync - Customization into Field One Solution of dynamics CRM Having Sound knowledge of domain: - Accounting - Medical & Pharma - Sport Center - Manufacturing - IT Services - Sales and Marketing - Dairy Sector - Construction I am able to adopt new technologies and have Innovative business Idea as well.

Groups: Crossrider, Microsoft Certified Professionals

Associated with: Prompt Softech

96% Job Success
$25.00 /hr
1,238 hours

Pratik Bagadia

Pratik Bagadia

Pratik Bagadia

India - Tests: 4 - Portfolio: 3

I have 5+ years hands on expertise experience in: 1. Salesforce: - Progressive advancement in Salesforce Customization , Configuration and Project Management - Expertise in Visual force application development, Sites, S-controls and Sales force - Extensive experience in Salesforce CRM Customization, APEX, Triggers, Web Services API and Sites, WSDL, Salesforce Portal - Expertise in Integration using REST and SOAP API (Worked with Amazon, Zuora, Five9 and many more) - Extensive experience on Salesforce1 App Development - Extensive experience in Managed AppExchange App Development - Good work experience in development with HTML, JavaScript, CSS - Expertise at data migration 2. Insightly - Expertise in Complete Customization and Configuration - Expertise in Report - Expertise in Data Migration 3. Zoho - Expertise in Complete Customization and Configuration - Expertise in Report - Expertise in Data Migration - Integration with Outlook , Mailchimp

98% Job Success
$20.00 /hr
48 hours

Maria Y.

Maria Y. Agency Contractor

Account Manager

Germany - Portfolio: 32

We are a team that provides thoughtful software solutions! CAUTION: our constellation of nerdy mobile/web development sharks may be the choice to overcome your expectations. We will not, however, make promises we cannot keep. We offer our experience and expertise in: - Android and iOS application development - POS software - iBeacon, - Geolocation - CRM systems (custom development/customization) - Social networks (web, mobile) - Photo Sharing - PHP - eCommerce - WordPress - Magento - ASP.NET

Associated with: Lumena-Design GmbH

99% Job Success
$32.00 /hr
36 hours

William Jones

William Jones

Senior Salesforce Certified Administrator/Consultant

United States

More than 5 years programming, supporting and providing application development experience for Sales/Marketing business areas of a Fortune 500 company. Certified Advanced Administrator. Project Management; Training/Facilitating; Programming; Technical Documentation • Designed and established Salesforce and technical processes for business operations • Established roles, organization wide default security, profiles and permission sets • Produced weekly Salesforce Release Notes and Release Videos to inform business of updates • Lead frequent regional status meetings to identify business gaps resulting in efficacy for Sales cloud. • Designed KPI and Exception reports/dashboards for sales, marketing and finance • Utilized workflow rules to automate surveys to customers, determine commission rate for sales and • Implemented apex triggers and test classes to meet needs of business that point and click coding did not satisfy • Created HTTP callout to establish web service between business website’s portal and Salesforce • Developed and performed monthly trainings for each market role out • Spearheaded project management regional implementation (EMEA, NA, SA and APAC regions) helping to manage project scope and execute deliverables • Maintained and improved system data integrity through utilization of reports, de-duplication methods, best practices enforcement and interaction with data owners • Assisted in designing management (global and regional) and staff KPI reports/dashboards • Designed sample request process which utilized Salesforce custom object and workflow capabilities • Trained regional delegated administrators and assisted in daily user issues. Skilled in video/written training guides Expertise in SFDC related apps: Hubspot, Pardot, CRM Fusion DemandTools, Eclipse IDE, Linkpoint 360, Concep

$60.00 /hr
13 hours