Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Ricaurte Mendoza

    Ricaurte Mendoza

    English-Spanish Translator, Researcher, Online Stores, Customer Care

    Panama - Last active: 1 day ago - Tests: 6

    I have 5 years bilingual (English and Spanish) experience working online with minimum supervision. I have great experience working as a translator, web researcher, virtual assistant, data entry, customer service, sales and more. My energy, analytic skills, organizational abilities, and creativity in tackling problems will make a positive contribution to your company. I am proficiency with IT systems, very quick learner with high problem solving skills, excellent work ethic, versatility and adaptability to face changes. I will always go that extra mile to make the difference doing my best to help your business.

    $16.67 /hr
    4,019 hours
    4.62
  2. Uma S.

    Uma S.

    Content Writer| Editor | Proof Reader | VA | Customer Support

    India - Last active: 3 days ago - Tests: 4 - Portfolio: 6

    with more than 7 years of valuable experience in the area of content writing and business support, translation and teaching, passion for writing and spealing runs like blood in my veins. i have written content for more than 43 websites and have also served as a voice and business support executive for various prestigious organisations.

    $16.67 /hr
    98 hours
    4.84
  3. Hanna A.

    Hanna A.

    Finland - Last active: 4 days ago

    I am a freelance writer based in Helsinki, Finland. I have experience in copywriting and writing small articles for both print and online media. I am fluent in Finnish and English, and can also do translations FI - EN - FI. My areas of expertise are travel, photography and horses/riding. Please see my list of expertise above for detailed information.

    $30.00 /hr
    449 hours
    4.06
  4. Loraine Couturier

    Loraine Couturier

    Professional Writer with SEO and Marketing Expertise

    Canada - Last active: 13 days ago - Tests: 11 - Portfolio: 5

    Creating ad campaigns for various online products and services with the primary goal of converting traffic to sales. It is my focus to gain clients the exposure they are looking for through my writing skills. I write with the focus of gaining attention of perspective consumers. When hiring me for your writing and marketing needs, you can expect value for your money with my excellent writing quality and high communication standards. I will maintain interaction with you through the contract so we can put together the best written pieces. I keep my projects to a minimum so I can focus on a small base of clients at one time. I back my work up with a guarantee. I will revise any necessary changes for FREE until you are completely satisfied with the finished product. If you give me a deadline, I am committed to meeting it.

    $18.00 /hr
    162 hours
    4.93
  5. Angela Ford

    Angela Ford

    Content and Project Manager

    United States - Last active: 1 day ago - Tests: 2 - Portfolio: 6

    Experienced business professional with hands on experience in overseeing all aspects of project management including but not limited to: content writing, editing, website content management systems, call center management, setting up blogs and websites via Wordpress, website analytics using Google Analytics. Blogging and setting up social media accounts, project planning and marketing. I'm passionate about encouraging artists and inspiring creators to take action steps towards achieving their dreams. If you're interested goal planning or taking steps towards doing more I'd be happy to setup a strategic planning session and walk through an action plan for reaching your goals. As a business-minded individual I am passionate about using technology for business improvement, growth and organizational development. Fluid in using technology for content marketing, individual and organizational project planning, my strengths include Project Management, Consultations and Training. http://angelajford.com

    $25.00 /hr
    336 hours
    4.92
  6. Filomena S.

    Filomena S.

    Professional Voice Over, Radio Announcer and Presenter

    Portugal - Last active: 1 day ago - Tests: 8 - Portfolio: 11

    Hi. I am a Portuguese native. Journalist, radio announcer and presenter with fluent English skills. ✔ My education: Psychology and Journalism. ✔ My experience: Voice Over, Presentation, Ads, Spots, Advertising, TV Spots, Storytelling, Institutional videos, Dubbing, Events, Audio-books, Content Creation and Video Edition. Transcription and subtitling. ✔ Other experiences: Customer Service Department and Service Complaints at an Insurance Company and Chat Support / Tech Support at a Telecommunications Company. I've also worked at an IT Company at the Commercial Department. Translation/proofreading services of manuals from English to Portuguese which resulted in a excellence award of quality and accuracy. ✔ My commitment: I have my own home studio. I can provide you a completed work on time and a high-quality job. If you need a different accent, just ask. I assure you a quick turnaround. ✔ Languages: European Portuguese, Brazilian Portuguese, English and Indian. Check my voice over portfolio: www.soundcloud.com/filomena_silva It will be a pleasure to work with you. Filomena S.

    $55.56 /hr
    101 hours
    5.00
  7. Amber M.

    Amber M.

    What do you need? I am your girl

    United States - Last active: 6 days ago - Tests: 4

    I have been in the customer service industry for over 10 yrs, working in retail and the hospitality field. I have secretarial, executive assistant and even managerial experience. Recently experienced as an internet researcher, training team leader, executive assistant and customer service representative handling email inquiries. Before I go further I must tell you, as a potential contract, that in September 2013 I became a full-time college student. Being a student I will only be accepting contracts that require evening and weekend hours or work that can be done in my free time between classes. I am willing to accept any short term or long term position, hourly or flat rate. I live on the west coast of the United States of America, have high speed internet connection and am very familiar with computers. I would be a value to any company that wishes for me to work with them as I am highly adaptable, quickly trained, a fast learner, detail oriented and self motivator. You can view my LinkedIn profile at; http://www.linkedin.com/pub/amber-meyer/65/b0a/159 Thank you for your time and consideration. I look forward to hearing from you and joining your team!

    $16.67 /hr
    2,776 hours
    4.74
  8. Gaila P.

    Gaila P.

    5 Star - Customer services, PA/VA, English and French to Spanish.

    Dominican Republic - Last active: 3 days ago - Tests: 12 - Portfolio: 5

    I am certified translator in English and French to Spanish. I have a bachelors degree in Hotel Management. Have been working for the past 4 years as a social community and blogging on word press. I am seeking for translations, web research, social media management, writing, word press management,. Focusing mostly on those which require Spanish, English and French knowledge. I run my own Freelance Assistance Business I have helped international clients succeed in their projects since 2011. If you have any questions or need further information, please do not hesitate to contact me.

    $15.56 /hr
    1,930 hours
    4.98
  9. Olivia de Guzman

    Olivia de Guzman

    A+ Experienced Virtual Assistant and Project Manager

    Philippines - Last active: 1 day ago - Tests: 30 - Portfolio: 4

    Experienced english-speaking Virtual Personal Assistant and Project Manager, with over 9000 hours! I can help you get organised and reach your goals. Multi-skilled professional with strong background in corporate communications, accounts management, social media, outstanding verbal and written communications skills. Proven ability to provide superior support for corporate officers and executives from North America and Australia.

    $16.67 /hr
    10,021 hours
    4.87
  10. Ricardo Encarnacion

    Ricardo Encarnacion

    Operations Executive, Account/Project Manager

    Philippines - Last active: 6 hours ago - Tests: 5 - Portfolio: 5

    I have 8 years of experience in the BPO - Customer Service arena. I started as a Customer Service Specialist for a mobile service campaign for 4 years and then moved to Training and Organization Development in 2009 to 2013. As a trainer, I teach language and communicative efficiency and product/process. Currently, I am the Operations Executive of an online reputation management organization.

    $13.33 /hr
    5,272 hours
    5.00