Experienced Customer Service/Trainer
NOT ONLY am I experienced in customer service and hospitality but I can train others to do it, as well. I also double as an artist, as shown in my portfolio. Customer service by day, artist by night! (I live an exciting life.)
As far as payment, I am open to negotiation.
If you need someone who
- Can sell a product
- Can handle irate clientele in a kind, professional manner
- Can think of creative ideas, designs or illustrations
- Can create step by step training material for staff
- Is willing to work long hours with flexible pay
- Is motivated, creative and honest
Consider me your worker bee, or ant...or whatever type of bug that gets the job done.
Notes on my experience:
Honesty's the best policy
I am not an experienced Upworker, as I'm sure you can see. All of my experience is "hand on", in a physical establishment. I am attempting to convert to the online world of freelancing because I have moved to a deserted town in the country with very little job opportunity. I am also visibly pregnant with my first child and am finding it difficult to be hired for physical jobs.
The service industry SANDWICH: When it comes to the ever changing environment of the service industry you must learn to adapt to drastically different clientele, from one minute to the next. Not to mention doing this while under the extreme pressure of good service at high-volume and juggling your personality from "therapist" to "car salesmen". You must please both the clientele and your bosses, simultaneously.
Now, try doing this while training someone who has ZERO experience, as I did, as a trainer at Pluckers. You must add an explanation for everything you do. You must do everything 100% perfectly, step by step. You must move yourself AND your trainee quickly and still present the information in a way that sticks. CHALLENGING, to say the least and I was very good at it.
I also have management experience working as a bartender/manager at Obrien's Irish pub. This put me in charge of an entire bar/restaurant, by my self, for at least 8 hours at a time. This means managing any staff working on my shift, tending bar, handling any complaints over the phone or in person, transactions for myself and staff and opening and closing up, alone.