Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

Last updated: May 1, 2015
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  1. Edberto Costa

    Edberto Costa

    International Buyer

    Brazil - Last active: 2 days ago - Tests: 5 - Portfolio: 2

    I am a business administration graduate, with a purchasing / materials background. In my daytime job, I work as a buyer, with experience in computing and currently working in banking and retail automation industry. I work with a global supply chain, so I am fluent in English, although Portuguese is my native language. I am strongly task focused, a power achiever, and a great team worker. Self motivation and learning are two of my strongest perks. I will work as hard as it is possible in order to help you reach your ultimate goal and from our partnership, success will be only a matter of time.

    $5.00 /hr
    2 hours
  2. David Dreibelbis

    David Dreibelbis

    Electronics, PCB design, Excel, VBA, C

    United States - Last active: 29 days ago - Tests: 11 - Portfolio: 9

    I'm interested in Electronics, PCB Design, microcontroller and MS Excel jobs. I've have a Masters Degree in Microelectronics. I'm rated in the top 10% of oDesk contractors for Electronics Design and Semiconductors. I'm in the to 30% on oDEsk for Excel proficiency. I have great customer service skills and will do a great job for you. So, please contact me. I respond immediately.

    $15.56 /hr
    1 hours
  3. Alix W.

    Alix W.

    Executive Administrative/Personal Assistant

    United States - Last active: 2 days ago - Tests: 4

    Hi my name is Ali and I am a Virtual Executive Assistant. I have been working as a personal assistant/virtual assistant for 5+ years. I have been working on computers for 10+ years. I was born and raised in California and have outstanding people and customer service skills. I have worked in various industries from food service to health care. I am very self disciplined with incredible work ethic. I get the job done before the deadline without the need for supervision. I am a problem solver with a proven ability to respond to challenges and act decisively under pressure. I take great pride in my work and always go 110% for every client. You will not find a harder working or more reliable Virtual Executive Assistant on Upwork. I work in a private home office with a 110mb Internet Connection, multiple screens and a dedicated phone line. I have a A.S. in Business Administration from Sierra College in Northern California and I am working towards a B.S. in General Management at Sacramento State University. I am available via Skype and Email on both my computer and my phone so I am almost always online. I am skilled in all Microsoft Office Products as well as Google Drive and related applications. I have a premium Dropbox account and unlimited Google Drive storage. Although not a expert, I have experience with Wordpress, domain purchasing/management as well as blog updating/management. I also have very basic experience in SEO optimization and photo editing/logo design. I also use Teamviewer and Jing on a daily basis and have experience with multiple types of Project Management Systems. I excel in Proofreading and Internet Research as well as data mining. My specialty is Social Media management (Facebook, Twitter, Pinterest, YouTube, LinkedIn) and creative writing. I love in depth projects and multi-tasking. I also have project management experience and I can help create business plans and proposals. I am a very fast learner and have an outstanding grasp of English both written and spoken. I have traveled through the United States and Europe as well as Africa so I have experience working with multiple cultures and nationalities. I am incredibly picky about the clients I work with so I can constantly provide excellent customer service as well as always go above and beyond the project requirements. Please understand that this means I am unable to accept projects that are not hourly. I also will not work with anyone who does not have a verified payment method. As long as you accept these requirements I would love to help you with your project and I am happy to discuss more via message, Skype chat or a phone call. I look forward to learning more about your company and your project! Ali Rose Skype: rosieaw

    $16.67 /hr
    0 hours
  4. Jose Arsenio Bautista

    Jose Arsenio Bautista

    Transcriber / Quality Analyst / CSR / Data Entry

    Philippines - Last active: 1 day ago - Tests: 8

    Transcription in English is a skill that I have been practicing on a daily basis as a Relay Service Operator over the past four years. In addition, my seven and a half year experience working in Call Center accounts has given me an ear for a broad range of accents. Apart from taking calls as an agent, I also served as Quality Analyst for three accounts, ensuring proper adherence to established guidelines and procedures. A good typist with a firm grasp of the language, meticulous attention to detail and a habit of meeting deadlines, I am looking for opportunities to employ my skills for you and for your business. I also have previous work experience in a variety of fields such as Bookkeeping, General Office work, Economic Statistics and even Gaming Treasury Operations.

    $11.11 /hr
    0 hours
  5. Kristen A.

    Kristen A.

    Motivated professional with administrative & grantwriting experience

    United States - Last active: 2 months ago - Tests: 4

    I am a very organized and motivated professional with experience in a variety of administrative and grant-writing tasks related to non-profits and education. My specific areas of interest include: - Grantwriting & reporting for both private & government grants (I have secured multiple grants ranging from $2,000 to $50,000) - Customer Service through CSM & registration systems as well as by phone to improve their experience - Website design and maintenance including basic web design, integration with CSM & registration software and search engine optimization. I am interested in both ongoing and project based work and look forward to helping others expand their business with my expertise.

    $25.00 /hr
    0 hours
  6. Mohammad A.

    Mohammad A.

    Professionalism, Discipline, Excellence , There is a big difference.

    Morocco - Last active: 2 months ago - Tests: 3

    I am a university student from Morocco and I have studied abroad for few years in USA and other countries. I have good experiences working part-time in call centers in top-notch companies in Morocco assisting customers in English, French and Arabic Languages. I have other experiences in customer support and business negotiations. You can rely on my excellent communication and presentation skills to make your clients satisfied and happy as well as picking up new customers/convincing them and close important deals. I do short term strategic planning for some small businesses too. Furthermore, I have a sense of humor too that sometimes get very positive unexpected results with clients. I am fluent in Arabic, French and English (writing,listening,speaking,reading) with a very high ibtTOEFL score.

    $10.00 /hr
    4 hours
  7. Angie F.

    Angie F.


    United Kingdom - Last active: 19 days ago - Tests: 18 - Portfolio: 6

    UPDATED PROFILE I previously worked on ODesk as a Freelance Copywriter, focusing on writing SEO copy for various clients. I now wish to focus on other areas, after undertaking some more training... I can help clients with the following jobs: - WordPress website design - Product development e.g. ebooks, online courses - SEO consultancy - Social Media Marketing Management - Voiceover work I am still available for article writing/copywriting assignments; however, please be aware that my rates for this type of work have increased. l will also consider using my skills in management and office administration to take on any Virtual Assistant tasks. I have extensive experience working as a Personal Assistant for some high-profile senior managers at my local council and I am a quick and accurate typist who understands the importance of confidentiality. I can confidently use all Microsoft office packages. ! As a freelance writer, I am willing to write about any topic; however, my interests and experience lie in the following areas: self-improvement; spirituality; business management; health, fitness and beauty; eBook publishing and psychology. I am looking forward to working with you all.

    $28.00 /hr
    0 hours
  8. Melissa M.

    Melissa M.

    Professional Writer

    Canada - Last active: 1 month ago - Tests: 6

    Melissa is a professional freelance writer who is looking to secure positions with companies and organizations that need reliable and skilled writers. She takes pride in delivering high quality and original content well within assigned deadlines. Melissa accepts assignments of all types and sizes. What to Expect If you Hire Melissa - Content that is clear, concise, and effective - 100% originality in written work - Quick responses and turnaround times - Professional results and communications If you are looking for top quality content, Melissa is the writer you are looking for.

    $20.00 /hr
    0 hours
  9. Andrius P.

    Andrius P.

    English/Russian/Lithuanian. Translation/Support/Research/Service

    Lithuania - Last active: 14 days ago - Tests: 5

    I am a native Lithuanian so it is my mothertongue language. Furthermore I am good in Russian and English languages and can perform a wide variety of English/Russian/Lithuanian translation (user guides, manuals, technical, entertainment articles...). Have information technology and above average computer skills, can do other customer assistant/support/service jobs. Always trying to do my job precisely and with maximum attitude.

    $6.67 /hr
    0 hours
  10. Hergeir Vang

    Hergeir Vang

    Allround Digital/Online Marketeer & E-Concept Developer

    Denmark - Last active: 21 days ago - Tests: 3

    7+ years in the Marketing specializing in Online from Agencies, Corporate & Self-employed. Most interesting skills: Concept Development, Project assessment & description, project management (business critical and up to $450.000 budgets), Social Media Management/Strategy, Social Media Marketing, Community management, Conversion optimization, Basic SEO/SEM, Graphic design web/print, Frontend development, outsourcing web development, Content Marketing, e-commerce and the list is even longer..

    $55.00 /hr
    0 hours