Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Doina B.

    Doina B.

    Ticket, Chat, Phone, Social Support Agent

    Romania - Last active: 18 hours ago - Tests: 2 - Portfolio: 7

    I am a technical and customer support representative that will highlight your company's profile. I'm perfectionist and I`m exceptionally dedicated to my work. Extremely dependable and I deliver precise, accurate and timely job assignments to all my employers. I have also knowledge of blog writing, creative and academic writing, including journalism, owning a blog for over 4 years already ( Please follow the next link: http://basarabeanca.blogspot.ro/) I work for a British travel agency as a Travel-Visa Specialist and in my free time I write travel and education articles.

    $9.22 /hr
    1,912 hours
    4.56
  2. Monika S.

    Monika S.

    Polish language Translator/Interpreter

    United Kingdom - Last active: 5 days ago - Tests: 1 - Portfolio: 4

    To whom it may concern, Offered skills: Mainly translations (including, but not limited to) from English into Polish and from Polish into English,telephone and face-to face interpreting, voice-over service and proofreading in Polish. Area Covered: Manchester and its outskirts for live jobs, UK and other countries for web/remote jobs. I am a Polish language native speaker, but I have been living in the UK for a while now, so I communicate mostly in English and started treating English as it was my second, mother tongue language. I love languages and different cultures-that is why I started working for two language agencies as a Polish language Interpreter/Translator. In addition, I have also started learning a new, beautiful language-Spanish and I hope I will expand my services in the near future. I look forward to collaborating with you! Thank you in advance for your time and consideration. Monika

    $12.22 /hr
    2,042 hours
    5.00
  3. Saiful Islam

    Saiful Islam

    Project Manager/Virtual Assistant/Business & E-commerce Consultant

    Bangladesh - Last active: 20 days ago - Tests: 31 - Portfolio: 14

    I am here with a slogan " Make it possible". Integrity, Honesty, Hardworking and Professionalism is the combined key of my SUCCESS. Having huge hands on experiences in different multinational companies and freelancing / Virtual world I can promise to deliver the BEST work to my valued clients. I believe my experiences, creativity, dedication, hardworking & honesty will help to drive your project successfully. 3D is my working style: √ DELIVERS 100% accurate result √ DELIVERS the work before deadline (100% guaranteed) √ DELIVERS the work with details progress report time to time

    $15.00 /hr
    2,826 hours
    4.98
  4. Ian Tristan Faylona

    Ian Tristan Faylona

    Team Leader, Technical Support and Customer Care Expert

    Philippines - Last active: 18 hours ago - Tests: 5

    More than 10 years of customer service and technical support experience. Experienced Technical Support Team Leader handling a team of 20 members - responsible for motivating and encouraging each team member to perform and hit the target metrics and KPI's. Monitor individual team members performance and provide one-on-one coaching as needed. Conducts a weekly meeting to ensure that every team member is aware of the current metrics, KPI's and updates. Create a coaching and action plan for each team member to improve in specific performance areas. I have demonstrated proficiency in all core office administration functions and customer service, including internal/external communications, document preparation, data and records management, meeting scheduling, and task prioritization. I can manage the office without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters. I am seeking opportunities related to supervisory, customer services and technical support. I am customer centric, reliable and very efficient.

    $11.11 /hr
    192 hours
    5.00
  5. Maria Cristina Manialong

    Maria Cristina Manialong

    Veteran Data Entry Tech

    Philippines - Last active: 3 days ago - Tests: 3

    I am hard-working and consistently sets firm goals for myself. I always make sure that I not only meet my employers’ expectations, but have consistently exceeded targets. I've been working for almost 7 years now, 5 of which is with my current employer. I have experience in customer service and back office work. Working at night will never be a problem to me as I've already been doing it for years. I am determined to do well in my job and have a successful career, as well as to make the company I work for more competitive.

    $6.67 /hr
    1,885 hours
    5.00
  6. Robin Coleman

    Robin Coleman

    Assistant

    United States - Last active: 6 days ago - Tests: 4 - Portfolio: 1

    I have 20+ years experience in Customer Service. I have secretarial experience. I have management experience. I am motivated, outgoing, administrative business professional offering multipurpose office management skills and ability in Microsoft Office programs. A planner and problem solver who readily adapts to change, works independently or as a team and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. My skills include Office Management, Records Management,Database Entry, Administration, Spreadsheets/Reports, General Office Skills, and Scheduling. I am Computer Savvy. I pay attention to detail and complete my work with accuracy in a timely manner.

    $11.11 /hr
    787 hours
    4.60
  7. Asath Jowher

    Asath Jowher

    Virtual Assistant & Transcriber

    Sri Lanka - Last active: 18 hours ago - Tests: 24 - Portfolio: 10

    Hi, I would consider myself a "Jack-Of-All-Trades" since I have accomplished miscellaneous tasks, recently. I love to learn new skills and have the ability to gain knowledge instantly. I have recently had the niche of transcribing and my profile proofs that I am good at it too, please refer to it below. I am affluent with MS-Excel, MS-Word and HTML & CSS coding. I am a warm and friendly person so please don't be hesitant to say "Hi". I look forward to work with you in your future endeavors. Thank you for your time, HAVE A GOOD DAY!!

    $7.78 /hr
    2,833 hours
    4.92
  8. Jaqueline Mendoza-Bongco

    Jaqueline Mendoza-Bongco

    Administrative Support/Customer Care/Data Analyst/WEB RESEARCHER/SEO

    Philippines - Last active: 9 days ago - Tests: 6

    For the past 5 years I've been exposed with different types of work such as clerical, recruitment, managing production on a customer service side and forecasting or handling 800 people in terms of business needs.  My previous experiences had taught me a lot and could help out in all the projects that will be assigned. Currently I worked as a Keyword Researcher and help out our Internet Marketing Manager in analyzing keywords for the website

    $5.56 /hr
    2,940 hours
    4.87
  9. Leslie B.

    Leslie B.

    Top Notch Virtual Assistant, Customer and Email Support Champion

    Philippines - Last active: 18 hours ago - Tests: 5 - Portfolio: 10

    A top notch freelancer with technical and medical background, I have been working in the freelancing industry for 5 years and have handled multiple position mainly virtual assistance. I have excellent knowledge of the internet, MS Office applications, telephone etiquette, email and chat support, administrative tasks, social media marketing, eCommerce etc. My goal is to ensure client satisfaction, deliver quality service, Improve company profitability, and spread positivity.

    $12.11 /hr
    12,474 hours
    5.00
  10. Ricelle Cabingan

    Ricelle Cabingan

    Virtual Office Assistant All-Rounder

    Australia - Last active: 18 hours ago - Tests: 5 - Portfolio: 8

    Sydney based freelancer Proficient in Office software such as Microsoft Word, Excel and PowerPoint. Skills in: Game Apps and Website QA/tester wordpress.org Web Content Data Entry/ Management Customer Service Simple bookkeeping using spreadsheet and MYOB ( invoice/receipts data entry) Google Drive (Document, presentation, spreadsheet, form, drawing) Typing skills (50-60wpm) WEB RESEARCH ( Amazon, directions, telephone numbers, hotel, companies etc) Document organizer (dropbox) Chat/Email support Email management (online email or lotus notes) Client relationships ( liaising, coordination, team support/assistant) Online marketing/listing

    $11.11 /hr
    549 hours
    4.93