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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Dusan K.

    Dusan K.

    Customer Service & Support|Data Entry|Data Analysis|

    Serbia - Tests: 7 - Portfolio: 2

    I finished "Singidunum" University in Belgrade, Serbia. There I studied fast typing, marketing, trade, monetary policy, accounting, commerce etc. Gained experience on email and over phone support while working for Amazon, as Seller Support agent for UK marketplace. Furthermore, I worked for The Body Shop UK, USA and Canada as Customer Care Representative. I also have good experience in the following areas: Microsoft Office, SAP, JIRA, CyberSource, Customer Service Central, Customer Support, Seller Central, Seller Support (phone and email).

    $5.00 /hr
    999 hours
    0.00
  2. Desiree B.

    Desiree B.

    Customer Service Expert

    Philippines - Tests: 5 - Portfolio: 2

    Job Objective Looking for the responsible post of a Customer Service/Virtual Assistant where I could put my knowledge and skills into practice and utilize my rich experience for the benefit of the company. Qualifications • Rich experience of more than four years working in a call center company. • Proven competency of dealing customers from various classes, assisting them with orders and answering their questions regarding products and related services. • Excellent communication and interpersonal skills. • Computer Skills, Multi-tasking • Innate dynamism which lets work in the fast call center atmosphere with ease. Technical Skills • Microsoft Office Proficiency • Email support • Phone troubleshooting • Sales • VA • Customer Support • Data Entry

    $5.00 /hr
    70 hours
    0.00
  3. Jenalyn M.

    Jenalyn M.

    Project Management/Customer Service

    United States - Tests: 2 - Portfolio: 2

    To be a part of a Team where I can expand my leadership skills as well as my public communication skills and associated with an organization which gives me scope to apply and improve my knowledge. I have a good experienced working in a Golf Reservation department for 4 years that includes: Incoming/Outgoing Calls, Processing orders, Contract Management, Reports, Loading Golf rates using spreadsheets into the data based, Email handling and more.

    $11.00 /hr
    948 hours
    4.57
  4. Adelaine Haiste Quiogue

    Adelaine Haiste Quiogue

    Experienced Customer Service Representative

    Philippines

    I have been in the customer service industry for more than 10 years with a wide array of experience from financial accounts, technical support to being an IP-Relay Operator. I am flexible, hardworking and have a keen attention to details, making sure that i do everything right the first time. Having been in this industry for quiet some time has helped me develop my skills on how to be more efficient in dealing with the customers needs.

    $4.44 /hr
    2,597 hours
    5.00
  5. Aristotle F.

    Aristotle F.

    Customer Service Advocacy

    Philippines - Tests: 4 - Portfolio: 1

    I am a Computer Engineering graduate with 10 years experience in the BPO industry. I'm very dedicated, hardworking, and work well within a team. My core competencies revolve around BPO Operations mainly for Customer Service, Client and Project Management, Process Improvement, Sales, CSAT and RMA. I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion and Computer Tech Support.

    Groups: Pro Customer Service

    $10.00 /hr
    7 hours
    5.00
  6. Kathleen Tevepaugh

    Kathleen Tevepaugh

    Customer Service/Web Researcher

    United States - Tests: 3

    I have almost 10 years of customer service experience, both face to face and inbound call center. I am very much a people person and can easily initiate and engage in conversation with a stranger. I grew up with computers and have evolved with the ever changing technology which allows me to be very comfortable at navigating my way around the inter webs and computer programs themselves. I have military experience which has taught me to have great attention to detail. It also taught me to be able to think outside the box and to work smarter, not harder. My work gets done in an efficient yet professional manner. I look forward to assisting you in the future!

    $15.00 /hr
    6 hours
    4.15
  7. Kathleen Sardoncillo

    Kathleen Sardoncillo Agency Contractor

    Order Processing & Customer Service

    Philippines - Tests: 10 - Portfolio: 11

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.

    Associated with: One Team Up

    $7.78 /hr
    6,557 hours
    4.99
  8. Maricris Vasallo

    Maricris Vasallo Agency Contractor

    Excellent Customer Service

    Philippines - Tests: 3

    Accepting challenges is the foundation of my life experiences and something I do with confidence. I have completed a 16-year education. You will find me a totally dedicated individual, spontaneous, and communicative. You can trust me to work unsupervised and patient enough to handle people and work with colleagues.

    Associated with: F.I.R.M Solutions

    $3.36 /hr
    699 hours
    5.00
  9. Jennifer Lopez

    Jennifer Lopez

    Experienced Customer Service

    Belize - Tests: 2

    Previous jobs have provided me with the ideal experience for any telemarketing position and I am confident I'm a suitable candidate as my skill set and fast learning abilities are a great match for job requirements. Reliable, efficient, customer-oriented. I'm comfortable working in a variety of online customer support positions. It's not just my back ground or people skills which have helped me in this field, but I'm also passionate about this industry and I'm driven to give high quality work.

    $5.56 /hr
    2,268 hours
    3.85
  10. Erica C.

    Erica C.

    Experienced Customer Service Representative

    United States - Tests: 2

    As a professional, my background is highlighted by visible achievements in the Armed Forces and in my education. I have acquired interpersonal skills necessary to successfully relate to the public and co-workers. My functional areas of experience have been broad-based and include program/project management, non-profit management, social services, financial management, customer service and advocacy settings. Based on my accomplishments, my strengths have been identified in highly developed organizational, analytical and communication areas. I am versatile, productive under pressure, and I have gained the respect of those with whom I have come in contact with. I offer a high degree of integrity, and I believe that I would be an asset in any setting.

    $8.89 /hr
    812 hours
    0.00