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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
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  1. Irene Genson

    Irene Genson

    a highly motivated Certified Public Accountant

    Philippines - Last active: 1 month ago - Tests: 5 - Portfolio: 1

    *a person who possesses strong personality and can do work independently * has acquired a certification fromXero * has experience in different ERPs like SAP, Blackline Accounting System, Infinium, DART or Data Approval Routing Transaction, Passport, Hyperion System * has gone recording of journal entries, Bank reconciliation, Balance sheet accounts reconciliation, Inter company AR and AP balancing, Financial Statement analysis, Bad debts monitoring, Asset retirement obligation monitoring, assigned in Government remittances like BIR, PhilHealth, SSS contribution, AP voucher internal audit task *good interpersonal skills and communication skills ( was once in customer service department to attend clients' queries ) either in calls or emails

    $11.11 /hr
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  2. Kent G.

    Kent G.

    Experienced customer service professional focused in improving bus ops

    Philippines - Last active: 7 days ago - Tests: 8

    I have roughly 6 years of experience with a supervisor/managerial role for online shopping accounts attending to general inquiries, billing, resolutions for fraud cases, health care administration catering to health care professional claims for US health care, insurance plans providing service to customers of a US based insurance company covering defined benefits and defined contributions, and currently providing support to VOIP customers and credit card merchants as an Operations Supervisor. I provide direction to Team leaders, workforce associates, and quality analysts. Two (2) of my non-supervisory years were spent in providing support for an online account covering one of the major credit bureaus in the US and 7 months for a US based ISP company.

    $3.50 /hr
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  3. Edward niccoli emmanuel W.

    Edward niccoli emmanuel W.

    Sales and Customer Service Representative

    Philippines - Last active: 3 days ago - Tests: 1 - Portfolio: 1

    Over the last five years of working from small to large BPO companies, I have become familiar with the nature of the call center industry. I have independently learned the essential factors to maintain the success of a call center. I earned these skills not just based from years of experience but from gained expertise in resolving customer concerns. One of the most important things in this industry is not just possessing the capability to finish your tasks but thinking innovatively while getting the job done. It is a challenge to think of ways to enjoy working independently and/or as a part of a team. I started as a data encoder and made my way up to being a call center representative (voice), after which I became a sales specialist and finally, a customer service supervisor.I was assigned to be a floor support and while working my way up to becoming a supervisor, I taught my team how to provide world-class customer service and to sell without the customer noticing that you are selling them products. While I was in the process of becoming a supervisor, I didn't restrict myself as to what I can teach my agents since I want them to move to the next level too. As a customer service and sales supervisor, I make sure that all of my agents are calibrated with correct information, motivated in a way that they encourage themselves or others to strive for more and molding them to be a good leader too someday. One thing I learned about being a freelancer is being organized and becoming the boss of their selves by putting initiatives in all aspects of their work. I learned the importance of using Microsoft Office which includes Excel, Word and Powerpoint. I learned how to use applications which helps in making reports easy and presentable. With the use of the said applications, I was able to locate all the strong and weak parts of the business. It taught me how to execute root-cause analysis. I am dedicated and professional. I'm excellent in carrying out instructions. I have developed into a good multitasker. I am very much used to invest time and effort on a certain task to ensure completion and that all requirements are met.I work impeccably even with less supervision.

    $4.00 /hr
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  4. Ruby Grace Bernardo

    Ruby Grace Bernardo

    Customer Service Representative

    Philippines - Last active: 30 days ago - Tests: 3 - Portfolio: 1

    I am s full time Customer Service Representative for a US based Financial Account and a part time Architect for local projects. Clients comments on me is that I am very efficient, friendly, polite and kind. Through client's recommendation I was promoted with in 6 months stay with the project as a Subject Matter Expert - roaming personnel to get answers from. I have also been a part of the training team, which included a lot of admin tasks, for this specific project to help newly hired people and train them how to do the job right. I took up BS Architecture as a college major, I basically work on construction drawings for local clients, I work on AutoCAD, 3d modelling and rendering, and am also experienced in handling site projects and supervision. I am easy to teach, I take comments for learning and am very eager to start with anything that boosts my skills.

    $3.00 /hr
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  5. Restie S.

    Restie S.

    Customer Service

    Philippines - Last active: 1 month ago - Tests: 9

    I've worked in BPO industry at two different companies for a total of 8 years, with 5 years in training and development. I've held positions in customer service, technical support and inbound and outbound sales. Currently, I'm teaching English to Chinese and Helpdesk Tier 1 (Phone, Chat and Email). I hope to apply my expertise to the team. With the declining population and increasing foreign competition, customer relation has become much more sophisticated in maintaining a business. My experience in customer services focused on close relationships with our clients. In the 5 years I worked as a trainer, we managed to show a significant improvement in brand loyalty and customer lifetime value. It would be a privilege to have the opportunity to work for one of the top and competitive companies in the world. I would just love to apply my skills in order to develop and stronger relationship with your company and your customers.

    $4.44 /hr
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  6. Curtis Alcindor

    Curtis Alcindor

    Certified Networking Technician and Data Operations

    Saint Lucia - Last active: 9 days ago - Tests: 2 - Portfolio: 1

    Being Cisco Certified and also certified in Data Operations, I have gain great experience working at two well knowing companies in St. Lucia; Converge Solutions and Computer World. With that being said, I believe my knowledge and experience in Networking Security attained from Centennial College will be very beneficial to you!

    $11.11 /hr
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  7. Lorenza V.

    Lorenza V.

    assistant accountant

    Spain - Last active: 2 months ago - Tests: 1

    I'm an Italian woman accountant with 20 years of experience in office jobs in Milan (Engeneering Society with business in Foreign Country) My Italian is perfect, always used correctly for jobs or studies. I live in Spain since 2008 and here I worked for different Society with several tasks and I did translation work for the local hospital, a botanic garden and webs for Italians customers I studied Spanish, English, French and Catalan I consider myself a tidy and efficient person. Hobbies: reading, I'm doing it in all five languages that I know, cooking, traveling; since 2008 I'm volunteering at "Senior Center" to help the social educator and the psychologist (in Italy I was stuying psychology at Padova University)

    $11.11 /hr
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  8. Chendy Albina

    Chendy Albina

    Data Entry, Photographer

    Philippines - Last active: 7 days ago - Tests: 2 - Portfolio: 1

    Hi! I am Chendy. I am a service oriented person, hardworking and a fast learner. I am willing to take on new challenges and opportunities. Accuracy and on time delivery of work is my number one rule. I've been using Microsoft Office everyday such as; Word, Excel and PowerPoint. I have specialties on Adobe products like Adobe Photoshop, Adobe In-Design, Adobe Photoshop Lightroom and Adobe Bridge. I've also encoded questioners for nursing board examiner. I have also knowledge in photography and editing image. I love taken pictures especially outdoors and devoted to displaying natural elements such as landscapes, wildlife, plants, and close-ups of natural scenes and textures.

    $3.00 /hr
    0 hours
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  9. Adrian Wilson

    Adrian Wilson

    Customer service/engagement specialist/ help desk

    Jamaica - Last active: 3 days ago

    I have been working in the call center industry for over three years now and i have very high standard when it comes to dealing with customers. I believe in understanding a customers concerns and addressing them correctly. I currently have 7 CXC and 8 cape units that I achieved in high school. I am now studying mechanical engineering at the university of technology. Also i very good data entry skills from several summer jobs i have performed. I love overtime and let me repeat i love overtime. 2 years experience at accent marketing.

    $7.59 /hr
    0 hours
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  10. Jessica S.

    Jessica S.

    Virtual Assistant, Administrative, Customer Service, Online Marketing

    United States - Last active: 1 month ago - Tests: 4 - Portfolio: 1

    I've always been the kid in my bedroom with a piece of paper and pen in my hand. In other words, I love writing. While I was attending college, I was a part of a business and communications team. We were given three projects that showed off are creative and writing skills. We worked well as a team and as well as individuals. My experience working with teams did not just stop there. But I worked for a real estate virtual assistance company for over two years and was also a part of a team. We had several projects to do together and accomplished them way before deadline; also I was the creative director of two of those projects. But most of my time working for the above company, I worked alone; I enjoyed it as well. I was able to hone in on my skills as an administrative assistant, customer service rep, and social media manager (the previous team that I was apart of wanted to have Facebook Q&A sessions throughout the day and it was successful). I am proficient in the following online software: Microsoft Office offline/online Google Drive Mailchimp Google Voice Myhours.com I am knowledgeable and used a few Realtors CRM such as Commissions Inc. Top Producer, and Tiger leads. EverNote DropBox Asana Basecamp getharvest.com GotoMeeting Skype Google Hangouts Hipmunk Plaxo After two years of working for a virtual assistant company, I decided to go on my own. Therefore, if you are looking for an appointment setter, administrative assistant, social media manager, online marketing manager, copywriter, and Virtual Assistant with experience, contact me directly at jessicasharp1891@gmail.com. - Jess RECOMMENDATION "Jessica called leads in my database for over a year. She did a great job of filtering the leads and assigning those that more most valuable. I recommend her for anyone needing a good virtual assistant that takes good notes and records." - Ken Couture, Couture Realty, Las Vegas, Nevada

    $12.50 /hr
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