Customer support Freelancers

Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 945 Customer support projects are completed every quarter on Upwork.

945

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: May 1, 2015
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  1. Michaelle B.

    Michaelle B.

    Creative Writer, Customer Service and Project Manager

    United States - Last active: 1 day ago - Tests: 4 - Portfolio: 4

    Words matter. Words sell, Words teach, Words inform, and Words describe. Your success lies in the Words your customers see and hear. Are you looking for an individual who will use imagination as well as life-experience to express thoughts and ideas into a project? As an exceptional project manager and customer service manager, my outgoing and friendly nature allows me to interact well with both team members and customers at all levels, and I pride myself on bringing the right measure of enthusiasm into the equation. If you are looking for a bright, creative and dedicated person to represent your company, look no further! With many years experience in creative writing and editing, I can add life to your websites, brochures, and company documents, creating text that your customers will remember and, above all else, act upon. Words must serve a purpose. Let my words serve your needs. I have performed a wide variety of activities, including management of media marketing campaigns, public relations, and customer communications programs for both non-profit and corporate organizations. I have helped implement new business programs, and establish effective policies and procedures for organizations with little-to-no online presence. I have a record of designing and leading effective teams, as well as being an exceptional individual/solo worker. If you are looking for a bright, creative and dedicated project/customer service manager and/or creative writer, look no further!

    $19.67 /hr
    23 hours
    4.97
  2. Gillian Michele Nembhard

    Gillian Michele Nembhard

    UK based Telephone Operator/ Administrator/Music industry professional

    United Kingdom - Last active: 11 days ago - Tests: 9 - Portfolio: 9

    An Native English speaker based in London, United Kingdom. Excellent spoken English and a polite and professional manner. Seeking telephone based work, office support roles or work as a General Assistant. 15 years' experience working within traditional offices and 3 years' experience providing virtual/remote services to international clients. Industry experience: Medical / National Health Service. UK Government / Local Authority/ Housing repairs. Beauty and Hair industry. Law (brief temporary role at a firm) Social Services. Not for profit/ charitable sectors. Music (including 20 years as a Singer within the Gospel music industry). I.T. Experience includes working with UK companies and clients within the USA, Finland and Australia. An individual with a neutral British accent and professional telephone manner. (A voice sample is available) Extensively trained as a Telephone/Switchboard Operator. A confident and hardworking professional with skills also in Customer Services, Administration and as an Acting Supervisor. A great communicator with a friendly approach, good interpersonal skills and a passion for customer satisfaction. Able to work with or without supervision. Skills: -Handling a high volume of inbound & outbound calls -Following a script whilst on the phone. -Interacting with both professionals and general members of the public. -Engaging in 3 way/conference calls with customers and translators. -Handling complaints and complex queries. -Switchboard / Telephone Operator duties (experience with using 12 switchboards) -Help desk and Front Desk duties. -Acting Supervisor duties. -Handling difficult and challenging customers. -Telephone Mystery Shopping -General Administration/ Office support (using fax, printing, copier and scanning machines) - Usability testing websites - Using Kindle Fire tablet device - Taking pictures using a smart phone - Sending text messages -Using CRM databases. -Online research; using search engines -Online chat/ Instant Messenger / Social Networking -Typing 30 wpm -Data Entry -Handling email -Setting Appointments -Using Skype. -Posting job ads and basic marketing. -Screening CVs/ resumes from job applicants. -Participating in market research projects- face to face and online. -Using Microsoft and Google Docs applications. -Using Open Office (compatible with Microsoft) -Shipping packages in the mail and general post office duties. -Using Audacity recording software. -Basic knowledge of 'Assyst' and 'Track it' call logging software. -Training Customer Service staff -Managing people -Teaching English to foreign speakers via Skype and telephone. (students in the Czech Republic and Armenia) -Acting as an emergency contact/hospitality person to students and interns visiting the UK. Police/Criminal record background checked. (Enhanced CRB/DBS disclosure) Also travelled extensively to 15 U.S States and various European and African cities. Interested in working on projects connected to culture and travel. References from non- oDesk clients and employers can be arranged. Please send a request. Home based office contains: Broadband Internet, Windows XP, Skype, Open Office software (compatible with Microsoft Office), land line phone, headset with a microphone, webcam, printer, scanner and copier.

    $18.00 /hr
    72 hours
    4.86
  3. Allan Roy Santarin

    Allan Roy Santarin

    Experienced CSR/TSR. A performer. A team player.

    Philippines - Last active: 15 hours ago - Tests: 4

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

    $3.33 /hr
    3,644 hours
    5.00
  4. Jherico Cruz

    Jherico Cruz

    Experienced Customer Service and Data Entry Specialist. A Team Player.

    Philippines - Last active: 15 hours ago - Tests: 12

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

    $3.33 /hr
    4,358 hours
    5.00
  5. Christian Hular

    Christian Hular

    Tier 2 Level Technical Support Representative Verizon

    Philippines - Last active: 3 days ago - Tests: 2

    I Handle customer inquiries, complaints, technical issues regarding internet and suggest promos and services of Verizon Calm angry callers, repair trust, locate resource for problem resolution and design best solution option. Key Accomplishments: • Manage a high volume work load within a deadline-driven environment. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations. • Recognized and received commendations from client abroad due to quick resolution on customers’ needs

    $3.00 /hr
    444 hours
    5.00
  6. Susanta K Beura

    Susanta K Beura

    Malware Removal, Virus removal, Website Hack Fix, Wordpress & Magento

    India - Last active: 1 month ago - Tests: 10 - Portfolio: 6

    I am an experienced (22+ Years) Malware Removal, Enhancing Security and doing hosting transfers for Wordpress, Joomla, and other websites. I am also a recognized WordPress Plugin Developer, Theme Designer, Customer/Technical Support Professional with expertise in Graphic Designing, Logo Designing, Landing Pages, Web Design and Development, Custom Design Services, Banners. I am also an expert of Adsense, Amazon, ClickBank and eBay affiliate website creation and SEO. My turnaround time is fast with accurate results. I give main importance to communication with my hiring manager/client. I'm available online over Viber, Skype or e-mail and I'll do my best to keep my clients updated during (and even after!) our collaboration. I pay attention to every tiny detail in order to make your project successful. I provide you the cost advantage without affecting the quality of work. I take my client's privacy very seriously and ready to sign any NDA (Non Disclosure Agreement) if required.

    $15.00 /hr
    96 hours
    4.93
  7. Matt Russell

    Matt Russell

    Virtual Assistant, Digital Content Producer

    United States - Last active: 2 days ago - Tests: 3

    I have over six years of experience in Business Administration, Project Management and Customer Service. Recently I have expanded my training and experience in the field of Online Marketing and Search Engine Optimisation (SEO). Developing my skills in targeted content creation and online brand building. My comprehensive background draws from a diverse range of industries including corporate network administration, events coordination and digital media production. I pride myself on my ability to effectively and proficiently communicate with people from all walks of life. Staying focused and committed to deadlines and timelines while ensuring my highest quality of work. Im confident I have the management skills, dedication and creativity to be a valuable contribution to your business goals.

    $24.00 /hr
    30 hours
    5.00
  8. Veberlie M.

    Veberlie M.

    Data Entry / Web researcher / Chat & Email support

    Philippines - Last active: 3 days ago - Tests: 16 - Portfolio: 8

    I have worked with a variety of contractors including those based in the US, UK, and Canada. I have outstanding communication skills, great interpersonal skills, friendly and professional demeanor, the ability to multi - task and complete assignments on time. I am proactive,a self starter, and have the ability to follow through, capable of managing others with superior organizational capabilities.

    $3.50 /hr
    10,747 hours
    4.80
  9. Sheena Galang

    Sheena Galang

    Quality Assurance Specialist, Registered Nurse

    Philippines - Last active: 10 days ago - Tests: 2

    I. Age: 23 Years Old III. Skills and Competencies a. I am friendly and good in dealing with associates younger or older than me. b. I have the willingness to learn, to be trained and be disciplined. c. I have good communication skills. d. I value the importance of good customer service. e. I have experience in writing articles in various niches submitted in different websites. f.I am capable of operating/troubleshooting computers and basic Internet connection issues. g. Knowledgeable with MS Office (Excel/Word/Power Point/Outlook). h. I have a typing skill of 60 WPM (Touch Typing). j. I have good multitasking skills.

    $3.00 /hr
    14 hours
    5.00