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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Richard Sambrano

Richard Sambrano

Customer Service Specialist, Team Leader, Technical Support Specialist


I have over 7 years in the service industry. I have managed teams ranging in size from 5 to 20 employees for various companies in various service related industries. My strengths include: Strong communication skills Leadership skills Microsoft Excel Reports Analysis The wealth of management and leadership experience I have gained in the past years has empowered me to carry out strong and solid results in areas of Customer Service Management, Training and Development and Client Services. It is my aim to continuously serve quality-driven companies in their organizational and business goals.

$5.56 /hr
1,412 hours

Ben C.

Ben C.

Experienced Zendesk Customer Service, Sales and Technical Support

United States - Tests: 3

I am experienced in Customer Service, Sales and Technical Support. I am a former Marine and am currently obtaining my degree as an architect. The training I gained as a Marine in leadership and as a dedicated, loyal, hard worker gives me a unique advantage above your other applicants. I have extensive experience in management, customer service, and support. I also have extensive computer skills and knowledge. I look forward to discussing future opportunities with you.

$22.22 /hr
2,959 hours

Shaveta Vashisht

Shaveta Vashisht

Experienced Customer Support Technical Support

India - Tests: 3

I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals

$4.44 /hr
3,013 hours

Shabana Khan

Shabana Khan

Expert Customer Support Manager

India - Tests: 1 - Portfolio: 1

I have several years of customer service experience Chat support;Zendesk,Livechat, Kayoke;Email support, Inbound and outbound calls, Order processing, listing products in ebay, Amazon and other ecommerce sites.Can work with Seller central,manage and open tickets,data entry work,research work,seo and smm,Google Places, wordpress and HTML I also have a wealth of experience using Microsoft Word, Microsoft Excel and, Google drive to build weekly and monthly fiscal reports, record affiliate payments and head and manage projects with a team. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. LoVe AlwaYs Shabana Khan

92% Job Success
$6.67 /hr
4,956 hours

Marius vicol C.

Marius vicol C.

Customer Service/Network Support

Romania - Tests: 5 - Portfolio: 1

I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

100% Job Success
$8.00 /hr
794 hours

Sheldon Harris

Sheldon Harris

Customer Service/Technical Support

Jamaica - Tests: 4

My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

$6.67 /hr
2,200 hours

Peter A.

Peter A.

Danish Customer Support

Philippines - Tests: 7 - Portfolio: 1

I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

100% Job Success
$18.00 /hr
3,479 hours

Adja soukeyna N.

Adja soukeyna N. Agency Contractor

Experienced Customer Support Specialist

United States - Tests: 2

I have over 17 years experience in Quality Customer Support and specialized on the following field:customer support troubleshooting, administrative assistant, client relation, quality assurance. My passion is customer service and I enjoy speaking with individuals from all walks of life. I am available throughout the week including weekends and most holidays. I am looking for a long term position with a company I can grow with. My summary of skills are as follow: -Experienced in handling confidential information [company/customers] -Inbound/Outbound calling -Email handling -CRM application -Zendesk, Salesforce and Desk -Wordpress -Tier 2- Escalations/Complaints -Knowledge in Apex and other web tools -Web Research -Knowledge in Microsoft Applications -Troubleshooting -15+ Years of call center experience -Strategic Marketing -Experience in quality auditing

Associated with: oDesk Payroll

91% Job Success
$18.89 /hr
3,151 hours

Silviu  iustinian M.

Silviu iustinian M.

Account Manager/Customer Support

Romania - Tests: 16

Writing requirements both functional and quality requirements, software requirements specifications.Worked on projects for DFS (german air traffic control), Deutsche Bahn, EADS. Customer support for both hard- and software. Account and Sales Manager for international companies. Management and business consulting.

100% Job Success
$16.67 /hr
11,478 hours