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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Shaveta Vashisht

Shaveta Vashisht

Experienced Customer Support Technical Support

India - Tests: 3

I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals

$4.44 /hr
2,906 hours

Adja soukeyna N.

Adja soukeyna N. Agency Contractor

Experienced Customer Support Specialist

United States - Tests: 2

I have over 17 years experience in Quality Customer Support and specialized on the following field:customer support troubleshooting, administrative assistant, client relation, quality assurance. My passion is customer service and I enjoy speaking with individuals from all walks of life. I am available throughout the week including weekends and most holidays. I am looking for a long term position with a company I can grow with. My summary of skills are as follow: -Experienced in handling confidential information [company/customers] -Inbound/Outbound calling -Email handling -CRM application -Zendesk, Salesforce and Desk -Wordpress -Tier 2- Escalations/Complaints -Knowledge in Apex and other web tools -Web Research -Knowledge in Microsoft Applications -Troubleshooting -15+ Years of call center experience -Strategic Marketing -Experience in quality auditing

Associated with: oDesk Payroll

91% Job Success
$18.89 /hr
3,094 hours

Silviu  iustinian M.

Silviu iustinian M.

Account Manager/Customer Support

Romania - Tests: 16

Writing requirements both functional and quality requirements, software requirements specifications.Worked on projects for DFS (german air traffic control), Deutsche Bahn, EADS. Customer support for both hard- and software. Account and Sales Manager for international companies. Management and business consulting.

100% Job Success
$20.00 /hr
11,412 hours

Julio Paulo Andal

Julio Paulo Andal

Customer Support Representative

Philippines - Tests: 5

With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in CRM based programs and ticketing services Proficient in Internet Connection (wireless and wired) TV connections Microsoft Office 2003-Present Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere

88% Job Success
$5.56 /hr
1,403 hours

Dorina-alina L.

Dorina-alina L.

Data Expert/ IT/ Customer Support

Romania - Tests: 8

Hello! I'm experienced in customer support, financial data, testing software applications, Excel, Word, PDF, data extraction, data uploading, data cleaning, data entry, billing. I love to gain more experience and knowledge from every project I accomplish. I'm a nice person, hardworking and I like helping others with their tasks. Contact me and you will not be disappointed! My hourly rate depends on the nature of the work.

100% Job Success
$6.67 /hr
6,868 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Richard Nyakundi

Richard Nyakundi

Zendesk Expert, Technical Support and Customer Support Manager

Kenya - Tests: 7 - Portfolio: 1

Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

90% Job Success
$16.67 /hr
1,927 hours

Czarina Ann Go

Czarina Ann Go

Virtual Assistance, Email Support, Customer Service, Chat Support

Philippines - Tests: 1

Seeking stable online job based at home. I worked as a virtual assistant almost 3 years now and was trained and worked on array of tasks. At the same time, I also tried working as a front desk officer/membership consultant in an elite fitness club and after that job I worked on a call center as a Reservations Sales Specialist for almost 14months. And employed for 14 months on a BPO company and was awarded as 3rd top agent for 2011. I am optimistic that whatever field I may be, I am to excel.

$5.56 /hr
1,626 hours