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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: July 1, 2015
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  1. Sheldon Harris

    Sheldon Harris

    Customer Service/Technical Support

    Jamaica - Last active: 8 hours ago - Tests: 4

    My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

    $6.67 /hr
    1,652 hours
    5.00
  2. Julio Paulo Andal

    Julio Paulo Andal

    Technical/Customer Support Representative

    Philippines - Last active: 2 months ago - Tests: 5

    With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in Internet Connection (wireless and wired), TV connections Microsoft Office 2003-Present, Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere Introduction to JAVA and computer networking PROFESSIONAL EXPERIENCE November 2007 - October 2008 September 2009 - December 2009 Technical Support Representative SPI Global (former ePLDT Ventus) Clients: Philips Consumer Products United Bank of Switzerland (Brokers) DISH Network (Satellite TV Provider) August 2010 - August 2011 Technical Support Representative Teleperformance Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. October 2011 – October 2013 Technical Support Representative VXI Global Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. • A 2nd level of support for Uverse, handles all service issues staying with Uverse scope of support, that 1st level are unable to.

    $5.56 /hr
    1,403 hours
    3.82
  3. Aimee R.

    Aimee R.

    Rockstar VA and Customer Support

    Philippines - Last active: 8 hours ago - Tests: 9 - Portfolio: 3

    With my unparalleled knowledge and skills and my 7 years of extensive experience in the field of high-level administrative, technical support & customer service and social media marketing, I guarantee top-notch work of the utmost quality to my employers. Highly adept in MAC, Windows Applications and Web-based software such as iWork, MS Office, Basecamp, Google Apps for work, Xero, Salesforce, Zendesk and Wordpress. Knowledgeable in image, logo and presentation designs with the use of image editing software such as Adobe Photoshop, and CANVA. Experience in social media management particularly Facebook, Twitter, Pinterest, Linkedin, Klout, and Hootsuite.

    $9.00 /hr
    13,225 hours
    4.97
  4. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,333 hours
    4.08
  5. Mariana V.

    Mariana V. Agency Contractor

    Customer support, translation, data entry

    Romania - Last active: 8 hours ago - Tests: 5

    I am a native Romanian and Hungarian speaker with over 10 years of French language studies, and 7 years English language studies. I have basic knowledge of Italian language as well. For the last 8 years I have been in a leading position of a Romanian company specialized in women's fashion items production and sales. Experienced multilingual speaker and writer ( English, French, Romanian and Hungarian), also experienced in project management and technical support, basic knowledge of accounting.

    Associated with: Inga, Bighi Staffing

    $11.11 /hr
    4,201 hours
    5.00
  6. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 8 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,168 hours
    4.70
  7. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 4 months ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  8. Maricel Florendo

    Maricel Florendo

    Top Rated Contractor

    Philippines - Last active: 8 hours ago - Tests: 10 - Portfolio: 14

    My main objective is employer satisfaction by giving my 110% effort in every task I am given. I go for quality work first before quantity but I believe that quality and quantity of work may be achieved through patience, hard work and continuous practice. I am a very hardworking person, loves challenges, willing to be trained should the need arose and I am also a fast learner. I also love learning new things for I believe that it will not only help me as a contractor but as a person as well. I prefer long-term jobs with the possibility of promotion but I also welcome short-term jobs depending on the rate and the work. I would like to build a career here in oDesk as a home based agent where I can utilize my skills.

    $6.67 /hr
    7,351 hours
    3.68