I have 8 years of Technical experience. Worked as Technical leader for last two years in a leading MNC. I can provide email, ticket support. Experience in customer service globally especially UK, Europe and Australia Customers.
Technical skills - System Centre Configuration Manager (SCCM), Patch management, Operating system deployment and troubleshoot of failures, Package creation and distribution, Desktop administration, Operating system - Windows XP, Vista, Win 7 and Win 8, Mobile Device Management (SOTI)
Management skills - Project Management, MS-Office, MS Project, Root cause analysis, Six Sigma, Lean, Document Writer, Client Co-ordination, Analytical skill, Transition management, Quality management.