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On average, 1 DSL Troubleshooting projects are completed every quarter on Upwork.

1

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Time needed to complete a DSL Troubleshooting project on Upwork.

Average DSL Troubleshooting Freelancer Feedback Score

DSL Troubleshooting Upwork freelancers typically receive a client rating of 4.80.

4.80
Last updated: September 1, 2015
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  1. Timothy john N.

    Timothy john N.

    customer service, DSL technical support, upselling

    Philippines - Tests: 6 - Portfolio: 6

    I am a very flexible team-player, I also make sure that the customers that I am dealing with would also find that they are being taken cared of as well. In doing so, I know that I am providing them a very pleasant experience that they would expect from a very professional and helpful customer service specialist. I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. (For Thumbtack.com) I recently worked with Thumbtack.com as one of their Customer Support Representatives, we specialized in answering emails from customers who are using the website, both Consumers and Service Providers. We use Zendesk as our means of answering tickets that we receive from clients. The tickets that we receive from customers are questions/concerns regarding their Thumbtack accounts, or if they wish to know more about Thumbtack's website and it's processes. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.

    $6.67 /hr
    710 hours
    5.00
  2. Roel Pastrana

    Roel Pastrana

    Customer Support Executive with intermediate technical knowledge

    Philippines - Tests: 7

    I am a dedicated and self-motivated individual with substantial educational background in nursing and extensive hands-on experience in giving quality nursing care. I have good communication and time management skills with exceptional command of both written and spoken language in English with an IELTS band score of 7.0. I passed my basic French Language Proficiency I and currently taking up the French Language Proficiency II (Intermediate Level) as part of my goal of learning at least three languages. With my experience as a Customer Account Executive, I know the value of being sensitive in meeting the various demands of clients in wide-ranging situations. Moreover, my experience in the Business Process Outsourcing sector taught me to be competent and flexible. I can work well both independently and as a contributing member of the team. I also have the basic to intermediate technical expertise to handle various troubleshooting issues if need be. I taught my self to touch-type with an average of at least 50 wpm. I am skilled in Microsoft Office Suite (Word, Excel, Powerpoint) and other applications with knowledge on computer set up (hardware and software) and computer networking.

    $5.50 /hr
    1,719 hours
    5.00
  3. Teri Robinson-Crowe

    Teri Robinson-Crowe

    Ready to Work for you..

    United States - Tests: 9

    I have worked in the IT industry for over 15 years. I am a Certified Computer and Network technician. I pride myself in working hard, and precise to get whatever task completed in a quick, and professional manner. I have worked in customer service, sales, technical support, and many other fields for over 10 years. Whatever you need, I will get it done efficiently and accurately. I always push to learn everyday. There is always something new to learn!

    $10.00 /hr
    8 hours
    5.00
  4. Manuela Sta. Maria

    Manuela Sta. Maria Agency Contractor

    Billing and Support Manager

    Philippines - Tests: 1 - Portfolio: 1

    Over the last 6 years , I have worked in a call center environment had helped me on how to adjust on the diversity of this field of business and how to deal with different clients across the globe. I had worked for clients in the US and Australia that caters different Inbound and Outbound accounts. I have put my excellence in my work. I worked as a Technical Support Representative in 2007.I helped customers by fixing internet issues , browsing and other connection problems assuring resolutions. In 2008, then I worked as customer service for health care benefits providing claims information and billing status. And I also work in a Telecommunication Company giving information of customers services , billing details and other services. I have some experience in the following areas: CMS Content Management System , Blog , Web Publishing w/ HTML Javascript and Applets, Multimedia , SQL , Photoshop , and Sketch Up. Asana, InfusionSoft, Desk.com, Zendesk , WordPress , Microsoft Office , GDocs , MailChimp and Hootsuite. I put my talent into my work extraordinary well.

    Associated with: BJS Career Professionals

    $10.00 /hr
    5,664 hours
    4.38
  5. Jamela May Aznar

    Jamela May Aznar Agency Contractor

    IT Helpdesk / Technical Support Professional

    Philippines - Tests: 6

    Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

    Associated with: Golden Ratio Customer Experience Solutions

    $4.44 /hr
    2,746 hours
    4.55
  6. Virgil Silva

    Virgil Silva Agency Contractor

    Business Development Manager

    Philippines - Tests: 2

    I’ve been in the BPO Industry for 4 years. I was one of the 1st Batch of Transcom agents that was trained to handle all the campaigns of Comcast that offer Cable, Home phone and Internet Services. I assisted customers with their Billing concerns while troubleshooting their devices and if they approve, I can also add additional services that they can benefit from. I worked for Teletech and trained for their T-mobile Campaign and got the highest QA score during the training. I was also a transcriber for SPI and an encoder for Savant. Before being promoted, I’ve been trained as a Channel Account Manager for SPC International and they really helped me improve my skills, especially in making sales. I’ve also worked for Real Estate Brokers, Financial Analysts, Travel Agencies, and a company that provides additional business funding. I consider myself as a Kind, Wise and Confident Guy. I’m also a people person because I enjoy meeting and working with different kinds of people but most of all, I’m always willing to learn from my seniors.

    Associated with: VWPMA Business Development II, VWPMA Business Development III, VWP Manpower Agency, VWPMA Business Development I, VWPMA Business Development Team IV

    $7.89 /hr
    523 hours
    4.03
  7. Beatriz margarita G.

    Beatriz margarita G. Agency Contractor

    Account Manager and Sales Specialist

    Philippines - Tests: 9

    Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.

    Associated with: BMGonzalez

    $16.70 /hr
    6,348 hours
    5.00
  8. Dennis rey R.

    Dennis rey R.

    IT Contractor

    Philippines - Tests: 10 - Portfolio: 9

    For the last 5 years, I have developed an array of knowledge and skills in supporting different kind of enterprise and business organization via Phone, Email, Chat and Forum. My work experience and specialties are as follows, but not limited to: • 3PL/WMS Inventory Control Software Systems • Windows Server • MS SQL Server • Application Support • SaaS Support • eSourcing • eProcurement • Vendor/Supplier Management • Market Research • Internet troubleshooting • Computer Networking • Computer Maintenance • LED Sign Software support • Web site maintenance • SEO Article Writing

    $20.00 /hr
    1,871 hours
    5.00
  9. Kristine L.

    Kristine L.

    Kristine Lentija

    Philippines - Tests: 6

    Enthusiastic professional, responsible person and computer literate. Proven leadership abilities in working as a team, handling multiple tasks, great adaptability to any enterprise's environment. Looking to obtain a challenging position offering growth in international organizations in Food and Beverage area with the philosophy of customers support and complete satisfaction.

    $3.33 /hr
    45 hours
    5.00