Browse DSL Troubleshooting job posts for project examples or post your job on Upwork for free!

DSL Troubleshooting Job Cost Overview

Typical total cost of Upwork DSL Troubleshooting projects based on completed and fixed-price jobs.

Upwork DSL Troubleshooting Jobs Completed Quarterly

On average, 1 DSL Troubleshooting projects are completed every quarter on Upwork.


Time to Complete Upwork DSL Troubleshooting Jobs

Time needed to complete a DSL Troubleshooting project on Upwork.

Average DSL Troubleshooting Freelancer Feedback Score

DSL Troubleshooting Upwork freelancers typically receive a client rating of 4.80.

Last updated: October 1, 2015
Clear all filters

William U.

William U.

Customer,Technical, E-mail Support Professional/ Data Entry/Video Edit

Philippines - Tests: 7

More than 4 years of experience in the BPO industry handling accounts in customer service, technical support, sales, e-mail and chat support, level 2 escalations. I am also proficient in MS Office Applications and Google Docs. These competencies along with my conviction to always be at my best, allows me to deliver great results on all given tasks.

79% Job Success
$4.44 /hr
357 hours

Timothy john N.

Timothy john N.

customer service, DSL technical support, upselling

Philippines - Tests: 6 - Portfolio: 6

I am a very flexible team-player, I also make sure that the customers that I am dealing with would also find that they are being taken cared of as well. In doing so, I know that I am providing them a very pleasant experience that they would expect from a very professional and helpful customer service specialist. I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. (For I recently worked with as one of their Customer Support Representatives, we specialized in answering emails from customers who are using the website, both Consumers and Service Providers. We use Zendesk as our means of answering tickets that we receive from clients. The tickets that we receive from customers are questions/concerns regarding their Thumbtack accounts, or if they wish to know more about Thumbtack's website and it's processes. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.

$6.67 /hr
774 hours

Roel Pastrana

Roel Pastrana

Customer Support Executive with intermediate technical knowledge

Philippines - Tests: 7

I am a dedicated and self-motivated individual with substantial educational background in nursing and extensive hands-on experience in giving quality nursing care. I have good communication and time management skills with exceptional command of both written and spoken language in English with an IELTS band score of 7.0. I passed my basic French Language Proficiency I and currently taking up the French Language Proficiency II (Intermediate Level) as part of my goal of learning at least three languages. With my experience as a Customer Account Executive, I know the value of being sensitive in meeting the various demands of clients in wide-ranging situations. Moreover, my experience in the Business Process Outsourcing sector taught me to be competent and flexible. I can work well both independently and as a contributing member of the team. I also have the basic to intermediate technical expertise to handle various troubleshooting issues if need be. I taught my self to touch-type with an average of at least 50 wpm. I am skilled in Microsoft Office Suite (Word, Excel, Powerpoint) and other applications with knowledge on computer set up (hardware and software) and computer networking.

100% Job Success
$5.50 /hr
1,926 hours

Joan Roma

Joan Roma

VA / Project & Email Mgt / Researcher / Customer & Technical Support

Philippines - Tests: 10 - Portfolio: 6

Self-motivated freelancer that puts quality and efficiency in all her work! Can definitely handle small to a large variety of tasks with minimal supervision and a quick approach to working in a fast paced environment. With a Bachelor's degree in Hotel, Restaurant and Institution Management, almost 2 years of handling and motivating team members in a quick service restaurant, plus several years working for top Business Process Outsourced companies in the Philippines - Accenture, IBM Global Process Services, ADP Phils. (as a General Ledger Implementation Specialist), surely I can be an asset for your company. Experienced in: Microsoft Office Google Apps Quickbooks software (Tech support) Insightly (entering and updating tasks, saving contacts) Wordpress (Media uploading and phototagging) MailChimp (adding contact lists, creating campaign - novice) Managing emails Basketball related skills: Game statistics (based on FIBA rules) GameChanger (manage teams, entering roster) FastPractice (manage teams, entering contact database)

100% Job Success
$8.89 /hr
842 hours

Manuela Sta. Maria

Manuela Sta. Maria Agency Contractor

Billing and Support Manager

Philippines - Tests: 1 - Portfolio: 1

Over the last 6 years , I have worked in a call center environment had helped me on how to adjust on the diversity of this field of business and how to deal with different clients across the globe. I had worked for clients in the US and Australia that caters different Inbound and Outbound accounts. I have put my excellence in my work. I worked as a Technical Support Representative in 2007.I helped customers by fixing internet issues , browsing and other connection problems assuring resolutions. In 2008, then I worked as customer service for health care benefits providing claims information and billing status. And I also work in a Telecommunication Company giving information of customers services , billing details and other services. I have some experience in the following areas: CMS Content Management System , Blog , Web Publishing w/ HTML Javascript and Applets, Multimedia , SQL , Photoshop , and Sketch Up. Asana, InfusionSoft,, Zendesk , WordPress , Microsoft Office , GDocs , MailChimp and Hootsuite. I put my talent into my work extraordinary well.

Associated with: BJS Career Professionals

100% Job Success
$10.00 /hr
5,979 hours

Jamela May Aznar

Jamela May Aznar Agency Contractor

IT Helpdesk / Technical Support Professional

Philippines - Tests: 6

Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

Associated with: Golden Ratio Customer Experience Solutions

100% Job Success
$4.44 /hr
2,984 hours

micah gutierrez

micah gutierrez Agency Contractor

Technical and Customer Service Manager

Philippines - Tests: 2

Experience, Work Quality, Efficiency and Excellence. I can offer 8 years of my experience in Customer Relation/Handling. As a company officer I work with quality and efficiency. I get high caliber job done at the earliest possible time. I have the passion to work towards excellence. As an Evaluator, I make sure that every product/service that we provide meets and satisfies each and every client. I maintain professional and positive influence towards my subordinates, these shows on their attendance and work hours. The teams that I have handled always top Resolution, CCI Surveys and NPS Ranking. Proper root cause analysis, appropriate action plans, constant monitoring and follow through are keys to achieving this level of performance.

Associated with: Help2Hire Business Solutions

$5.00 /hr
290 hours

Virgil Silva

Virgil Silva Agency Contractor

Business Development Manager

Philippines - Tests: 3

I’ve been in the BPO Industry for 4 years. I was one of the 1st Batch of Transcom agents that was trained to handle all the campaigns of Comcast that offer Cable, Home phone and Internet Services. I assisted customers with their Billing concerns while troubleshooting their devices and if they approve, I can also add additional services that they can benefit from. I worked for Teletech and trained for their T-mobile Campaign and got the highest QA score during the training. I was also a transcriber for SPI and an encoder for Savant. Before being promoted, I’ve been trained as a Channel Account Manager for SPC International and they really helped me improve my skills, especially in making sales. I’ve also worked for Real Estate Brokers, Financial Analysts, Travel Agencies, and a company that provides additional business funding. I consider myself as a Kind, Wise and Confident Guy. I’m also a people person because I enjoy meeting and working with different kinds of people but most of all, I’m always willing to learn from my seniors.

Associated with: VWPMA Business Development II, VWPMA Business Development III, VWP Manpower Agency, VWPMA Business Development I, VWPMA Business Development Team IV

100% Job Success
$6.78 /hr
570 hours

Beatriz margarita G.

Beatriz margarita G. Agency Contractor

Account Manager and Sales Specialist

Philippines - Tests: 9

Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.

Associated with: BMGonzalez

100% Job Success
$16.70 /hr
6,523 hours

Dennis rey R.

Dennis rey R.

IT Contractor

Philippines - Tests: 10 - Portfolio: 9

For the last 5 years, I have developed an array of knowledge and skills in supporting different kind of enterprise and business organization via Phone, Email, Chat and Forum. My work experience and specialties are as follows, but not limited to: • 3PL/WMS Inventory Control Software Systems • Windows Server • MS SQL Server • Application Support • SaaS Support • eSourcing • eProcurement • Vendor/Supplier Management • Market Research • Internet troubleshooting • Computer Networking • Computer Maintenance • LED Sign Software support • Web site maintenance • SEO Article Writing

$20.00 /hr
1,871 hours