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Upwork DSL Troubleshooting Jobs Completed Quarterly

On average, 1 DSL Troubleshooting projects are completed every quarter on Upwork.

1

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Time needed to complete a DSL Troubleshooting project on Upwork.

Average DSL Troubleshooting Freelancer Feedback Score

DSL Troubleshooting Upwork freelancers typically receive a client rating of 4.80.

4.80
Last updated: September 1, 2015
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  1. Thang Nguyen

    Thang Nguyen

    Computer and Networking Technician

    United States - Tests: 3

    I can offer you more than eight years of experience managing communications for top-tier Help Desk Support /Customer Service / Technical Support firms, excellent project-management skills, more than 3 years as a Field Tech and several years as Computer Repair Specialist and Networking , I havea great eye for detail, all of which should make me an ideal candidate for the job • I enjoy engaging in meaningful discussions with and helping people I don't know • When faced with a number of demands, I can keep a positive, "can do" attitude • I Am intimidated by web technology, learning new things, or short bursts of intense work periods

    $44.44 /hr
    92 hours
    0.00
  2. Marichu S.

    Marichu S.

    Certified CISCO, MCP/Network Engineer

    Philippines - Tests: 9

    Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

    $6.00 /hr
    437 hours
    5.00
  3. Carlo juancho F.

    Carlo juancho F. Agency Contractor

    Customer Service Specialist - Ticket, Live Chat and Email

    Philippines - Tests: 11

    I am an experienced customer service specialist and a web developer. I have been in the customer service industry for more than seven years. I have a call center experience as a customer service representative and supervisor for Verizon DSL and Telstra (The Largest Australian Telecommunications company). I specialize in website development/maintenance and customer service. For customer service jobs I can handle anything from basic customer inquiries to resolving complex account, billing and technical issues. I can also manage a team of agents to help them hit their metrics through coaching and support. I am proficient in using different kinds of CRM softwares, like Seibel by Oracle, Zendesk, Avaya etc.. Most CRM's are designed to be intuitive, given my extensive customer service background it will be easy for me to adopt and learn any CRM software. I have an experience in resolving customer issues via phone/voice, email and tickets. I am proficient in English and Tagalog both in written and oral. I prefer to handle and interact with customers through email, live chat or help desk/tickets. I am interested and experienced in handling customer service in industries related to data servers and hosting providers, website development and maintenance, mobile and internet providers, hospitality, transportation, sales and mobile application development.

    Groups: Pro Customer Service

    Associated with: Silkroad Support Solutions Agency

    $11.11 /hr
    489 hours
    4.65
  4. Mohamed Adly

    Mohamed Adly

    Network Engineer(CCNP,CCIP,CCIE Written,JNCIA)

    Egypt - Tests: 5 - Portfolio: 3

    An enthusiastic network engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective organizational skills and excellent working knowledge of networking technologies(CCNA ,CCNP,CCIP,CCIE written,JNCIA) and having a commitment to keep up to date with the latest developments. Experienced in providing motivation, guidance and a up to date networking consultancy service to both colleagues and clients. Now looking for a new and challenging network engineer position, one which will make best use of my existing skills and experience and also further my development. --- Cisco--- Cisco 1700 Cisco 2500 Cisco 2600 Cisco 3800 Cisco 7200 Cisco 877 Cisco ASR 1001 Cisco 800 Cisco 1800 Cisco 1900 Cisco 2800 Cisco 2900 Cisco 3900. Cisco 7600 .. --- Juniper--- M7i, M10i & M320.J6350

    $20.00 /hr
    115 hours
    4.89
  5. Roel Pastrana

    Roel Pastrana

    Customer Support Executive with intermediate technical knowledge

    Philippines - Tests: 7

    I am a dedicated and self-motivated individual with substantial educational background in nursing and extensive hands-on experience in giving quality nursing care. I have good communication and time management skills with exceptional command of both written and spoken language in English with an IELTS band score of 7.0. I passed my basic French Language Proficiency I and currently taking up the French Language Proficiency II (Intermediate Level) as part of my goal of learning at least three languages. With my experience as a Customer Account Executive, I know the value of being sensitive in meeting the various demands of clients in wide-ranging situations. Moreover, my experience in the Business Process Outsourcing sector taught me to be competent and flexible. I can work well both independently and as a contributing member of the team. I also have the basic to intermediate technical expertise to handle various troubleshooting issues if need be. I taught my self to touch-type with an average of at least 50 wpm. I am skilled in Microsoft Office Suite (Word, Excel, Powerpoint) and other applications with knowledge on computer set up (hardware and software) and computer networking.

    $5.50 /hr
    1,736 hours
    5.00
  6. Joan Roma

    Joan Roma

    VA / Project & Email Mgt / Researcher / Customer & Technical Support

    Philippines - Tests: 10

    Self-motivated freelancer that puts quality and efficiency in all her work! Can definitely handle small to a large variety of tasks with minimal supervision and a quick approach to working in a fast paced environment. With a Bachelor's degree in Hotel, Restaurant and Institution Management, almost 2 years of handling and motivating team members in a quick service restaurant, plus several years working for top Business Process Outsourced companies in the Philippines - Accenture, IBM Global Process Services, ADP Phils. (as a General Ledger Implementation Specialist), surely I can be an asset for your company. Experienced in: Microsoft Office Google Apps Quickbooks software (Tech support) Insightly (entering and updating tasks, saving contacts) Wordpress (Media uploading and phototagging) MailChimp (adding contact lists, creating campaign - novice) Managing emails Basketball related skills: Game statistics (based on FIBA rules) GameChanger (manage teams, entering roster) FastPractice (manage teams, entering contact database)

    $7.78 /hr
    678 hours
    5.00
  7. William U.

    William U.

    Customer,Technical, E-mail Support Professional/ Data Entry/Video Edit

    Philippines - Tests: 7

    More than 4 years of experience in the BPO industry handling accounts in customer service, technical support, sales, e-mail and chat support, level 2 escalations. I am also proficient in MS Office Applications and Google Docs. These competencies along with my conviction to always be at my best, allows me to deliver great results on all given tasks.

    $4.44 /hr
    289 hours
    4.98
  8. Timothy john N.

    Timothy john N.

    customer service, DSL technical support, upselling

    Philippines - Tests: 6 - Portfolio: 6

    I am a very flexible team-player, I also make sure that the customers that I am dealing with would also find that they are being taken cared of as well. In doing so, I know that I am providing them a very pleasant experience that they would expect from a very professional and helpful customer service specialist. I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. (For Thumbtack.com) I recently worked with Thumbtack.com as one of their Customer Support Representatives, we specialized in answering emails from customers who are using the website, both Consumers and Service Providers. We use Zendesk as our means of answering tickets that we receive from clients. The tickets that we receive from customers are questions/concerns regarding their Thumbtack accounts, or if they wish to know more about Thumbtack's website and it's processes. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.

    $6.67 /hr
    710 hours
    5.00
  9. Teri Robinson-Crowe

    Teri Robinson-Crowe

    Ready to Work for you..

    United States - Tests: 9

    I have worked in the IT industry for over 15 years. I am a Certified Computer and Network technician. I pride myself in working hard, and precise to get whatever task completed in a quick, and professional manner. I have worked in customer service, sales, technical support, and many other fields for over 10 years. Whatever you need, I will get it done efficiently and accurately. I always push to learn everyday. There is always something new to learn!

    $10.00 /hr
    8 hours
    5.00