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DSL Troubleshooting Upwork freelancers typically receive a client rating of 4.80.

Last updated: October 1, 2015
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Carmi Arguelles

Carmi Arguelles

Photoshop Editor | Customer Support | Lightroom | Technical Specialist

Philippines - Tests: 5 - Portfolio: 4

I have 7 years of experience in the call center industry, focusing on Technical and customer support. I have worked for E*Trade information services and have had experience in handling corporate accounts. I focus on delivering problem resolution for all clients and deliver top of the line results. I also have an extensive Photoshop experience, specializing in : - Product photo enhancement - Digital image editing / Wedding Photo Editor - Skin Retouching / Photo Editing - Deep etching / Background removal / Image Cutout /Masking - Color correction / Color change/ Image manipulation I am in search of job opportunities and I have several years of experience. I would like to work for you or your company. My goal is to be able to deliver top of the line projects for clients all over the world through Upwork, whether it is for Technical matters or design projects. Tools Used: Adobe Photoshop CS5.1 Adobe Lightroom 4

90% Job Success
$5.56 /hr
1,332 hours

Roel Pastrana

Roel Pastrana

Customer Support Executive with intermediate technical knowledge

Philippines - Tests: 7

I am a dedicated and self-motivated individual with substantial educational background in nursing and extensive hands-on experience in giving quality nursing care. I have good communication and time management skills with exceptional command of both written and spoken language in English with an IELTS band score of 7.0. I passed my basic French Language Proficiency I and currently taking up the French Language Proficiency II (Intermediate Level) as part of my goal of learning at least three languages. With my experience as a Customer Account Executive, I know the value of being sensitive in meeting the various demands of clients in wide-ranging situations. Moreover, my experience in the Business Process Outsourcing sector taught me to be competent and flexible. I can work well both independently and as a contributing member of the team. I also have the basic to intermediate technical expertise to handle various troubleshooting issues if need be. I taught my self to touch-type with an average of at least 50 wpm. I am skilled in Microsoft Office Suite (Word, Excel, Powerpoint) and other applications with knowledge on computer set up (hardware and software) and computer networking.

100% Job Success
$5.50 /hr
1,902 hours

Manuela Sta. Maria

Manuela Sta. Maria Agency Contractor

Billing and Support Manager

Philippines - Tests: 1 - Portfolio: 1

Over the last 6 years , I have worked in a call center environment had helped me on how to adjust on the diversity of this field of business and how to deal with different clients across the globe. I had worked for clients in the US and Australia that caters different Inbound and Outbound accounts. I have put my excellence in my work. I worked as a Technical Support Representative in 2007.I helped customers by fixing internet issues , browsing and other connection problems assuring resolutions. In 2008, then I worked as customer service for health care benefits providing claims information and billing status. And I also work in a Telecommunication Company giving information of customers services , billing details and other services. I have some experience in the following areas: CMS Content Management System , Blog , Web Publishing w/ HTML Javascript and Applets, Multimedia , SQL , Photoshop , and Sketch Up. Asana, InfusionSoft,, Zendesk , WordPress , Microsoft Office , GDocs , MailChimp and Hootsuite. I put my talent into my work extraordinary well.

Associated with: BJS Career Professionals

100% Job Success
$10.00 /hr
5,954 hours

Jamela May Aznar

Jamela May Aznar Agency Contractor

IT Helpdesk / Technical Support Professional

Philippines - Tests: 6

Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

Associated with: Golden Ratio Customer Experience Solutions

100% Job Success
$4.44 /hr
2,966 hours

Beatriz margarita G.

Beatriz margarita G. Agency Contractor

Account Manager and Sales Specialist

Philippines - Tests: 9

Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.

Associated with: BMGonzalez

100% Job Success
$16.70 /hr
6,509 hours

Dennis rey R.

Dennis rey R.

IT Contractor

Philippines - Tests: 10 - Portfolio: 9

For the last 5 years, I have developed an array of knowledge and skills in supporting different kind of enterprise and business organization via Phone, Email, Chat and Forum. My work experience and specialties are as follows, but not limited to: • 3PL/WMS Inventory Control Software Systems • Windows Server • MS SQL Server • Application Support • SaaS Support • eSourcing • eProcurement • Vendor/Supplier Management • Market Research • Internet troubleshooting • Computer Networking • Computer Maintenance • LED Sign Software support • Web site maintenance • SEO Article Writing

$20.00 /hr
1,871 hours

Jon W.

Jon W.

Technical Support Specialist/Help Desk

United States - Tests: 8

I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
6,804 hours

Ramil Angelo Gordo

Ramil Angelo Gordo

Technical Support


Have been in the computer industry for more than 10 years, even when I was still studying I'm already working as a technician for some of my classmates, friends and families. Because of that, many have introduced/referred me to lots of people who needs assistance in their computers and this have paved the way for me to become an expert when it comes to troubleshooting. I am the lead technical support for 2 internet cafes here in Metro Manila and some friends. Has advanced know how on networking, programming, hardware troubleshooting and multimedia advertising (i.e: photo editing & videography). Been with Norton Antivirus for 2 years and have worked with Microsoft for a year.

$6.67 /hr
1,852 hours

Vedran J.

Vedran J. Agency Contractor

Linux Administrator, AWS, Nginx, Ubuntu, CentOS, EC2, Plesk, HAProxy

Croatia - Tests: 9 - Portfolio: 2

9+ years of experience in: ** LAMP/LEMP(Nginx) administration and server hardening (Ubuntu, Debian, Centos,RHEL,HAProxy, Ruby/Thin deployment DevOps, Python/Django deployment DevOps,Nagios, fail2ban..) ** Amazon web services - AWS (EC2, VPC, RDS, S3, Route53, Cloudfront, Elastic Load Balancer, AutoScaleing, etc..) ** Nginx rewrites ** Google pagespeed ** Linux troubleshooting ** VPS providers: Linode, Rackspace, Amazon(AWS), MediaTemple, HostGator, Cloudflare, MaxCDN, CloudFront, NameCheap, GoDaddy, DigitalOcean, EC2, Bluehost ** Parallels Plesk ** Odoo/OpenERP installation ** VPS administration ** AWS EC2 administration ** VMware vSphere ** NewRelic ** fail2ban ** openswan ** HAProxy ** keepalived, vrrp ** elasticsearch ** Nagios monitoring ** Elastic Load Balancer ** LINUX deployment and migration ** Rackspace Cloud Services ** Ruby on Rails app deployment ** Python - Djengo app deployment ** CPANEL, PLESK, WEBMIN, SHELL/SSH administration ** proftpd, pure-ftpd, pure ftp ** DNS, BIND, PowerDNS ** SSL certificates ** Site migration ** Network troubleshooting ** CSF firewall ** VPN ** Cisco, Mikrotik, Juniper Networks, Extreme Networks.. ** Linux PENTAHO deployment ** Squid, AiCache, AiScaler EXPERIENCE: Knowledge in Linux networking and service management, such as APACHE server, Nginx, LAMP, LEMP, LNMP, MYSQL, POSTGRESQL, tcpdump, haproxy, WIRESHARK, tshark, URL rewrite. Eight years of first hand experience in network and linux administration, support and Core Network design in Telecom environment. Excellent knowledge of various tasks such as: routing, BGP, VPN, Layer 3 networking(Routing), Layer 2 networking (LAN switching), VLAN, OSPF, RIP, network and packet troubleshooting. Working experience with various network equipment such as: Cisco, Juniper Networks, Extreme Networks, HP networking, MikroTik RouterOS, Ericsson OSS, Redback Networks and so on.. Experience with various providers such as: -AMAZON WEB SERVICES (AWS, EC2..) -RACKSPACE -HOSTGATOR -GoDaddy -MediaTemple -Cloudflare -NameCheap -LINODE -QuickWeb -HAProxy -etc.. -WHMCS RESELLER setup and migration on project or permanent basis. Including DNS, EMAIL, WORDPRESS migration -CPANEL, PLESK, WEBMIN, H-sphere, SHELL administration -SSL certificates

Groups: LoginRadius

Associated with: NetExperts

98% Job Success
$49.50 /hr
3,479 hours