Experienced over 3 years in BPO
Last active: 05/08/2014
I want to be associated with the esteemed organization which provides me a challenging career and work hard for the development of the organization using my physical knowledge and technologies.
Techindia Infoway Private Limited, Chennai:
It is US based call center and I’m working as a Customer Support Executive from September 2011 till now.
Initially, I was recruited for verification process, in which I need to make a call to insurance company to verify patient’s benefits details. Then later, I was transferred to help desk support process, in which we need to assist the patients who were using our company’s heart monitoring devices which was prescribed by their doctor.
I achieved my target by handling 70 calls per day in overall days.
eNoah iSolution Private Limited, Chennai:
It is an International call center and I worked as an Associate in Voice process from April 2008 to July 2009.
Need to make outbound calls to the US medical facilities (Hospitals/Clinics) as a representative for insurance companies to retrieve the medical records on the patients for the pur¬pose of Underwriting.
I had reached my target of making 100 calls and retrieval of 60 records per day in over¬all days.
Bachelor of Business Administration(BBA):
I’m pursuing Bachelor of Business Administration (Final Year) from Madras University through correspondence.
I did schooling with Gemini Matriculation Higher Secondary School and scored 81% marks in Matriculation Board Exam between the academic years 2004-2005.
I had done HDCA course in CSC Computer Education and scored A Grade between the years 2005-2006. It’s a course which covers all sections in computer technology including Web designing, Database management, etc.
• Operating System : Windows XP Professional, Windows Vista, Windows 7.
• Web Designing : HTML, Visual Basic 6.0 (Beginning Level), VB Script.
• DBMS : Microsoft Access, FoxPro.
• Spreadsheet : Microsoft Excel 2003, 2007, Open Office word document.
• Office files : Microsoft Word 2003, 2007, Open Office scalc.
• Presentation : Microsoft PowerPoint 2003, 2007, Open Office Impress.
I am positive, flexible, quick learner, workaholic, dedicated and target oriented person.
I hereby declare that the details furnished above are correct and true to the best of my knowledge.