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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 33 Helpdesk projects are completed every quarter on Upwork.

33

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: August 1, 2015
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  1. Ryan Elli Mateo

    Ryan Elli Mateo

    IT Helpdesk Engineer with AV experience

    United States - Last active: 26 days ago - Tests: 2

    Currently an IT Executive with a wide experience when it comes to performing helpdesk and technical support functions. Well-rounded person who can work with minimal supervision, meticulous when it comes to problem solving and customer care at the same time in order to meet the desired service level agreement of the company. A person who values resolving issues at first contact for customer and personal satisfaction. More than 10 years professional experience. Administering the operations of computer systems related to operating systems, servers, and end-user workstations • Install, monitor, upgrade and maintain operating system • Install, monitor, upgrade and maintain hardware and software. • Install, configure network and peripheral hardware ( switches, wireless, printers) • Organization of 24h/7d full time servers working mode • Perform and test routine system backups and restores.; • Antivirus complex support and maintenance; • Install, monitor, upgrade and maintain video security system (analog cams, ip cams); • build a new network segment; • Technical company end-user support (Helpdesk).

    $3.33 /hr
    0 hours
    0.00
  2. Nikola Niksa

    Nikola Niksa

    Helpdesk agent

    Croatia - Last active: 1 month ago

    Bachelor degree in computer science , 2.5 year expertise in telecommunications as technical helpdesk agent for residencial units in Croatian Telecom , network administrator for Windows and MAC , excellent at using MS office tools , speaking 3 different languages (English - expert , German - basic, Croatian - expert ), good at create writing ,

    $3.33 /hr
    0 hours
    0.00
  3. Aleksandr Lesnik

    Aleksandr Lesnik

    System Administrator/Remote HelpDesk

    Ukraine - Last active: 19 days ago - Tests: 2

    More than 10 years professional experience. Administering the operations of computer systems related to operating systems, servers, and end-user workstations • Install, monitor, upgrade and maintain operating system • Install, monitor, upgrade and maintain hardware and software. • Network (dhcpd, BIND, Apache, OpenVPN, MySQL, Squid, Postfix, Iptables, pptpd); • Install, configure network and peripheral hardware ( switches, wireless, printers) • Monitoring (nagios, munin); • Organization of 24h/7d full time servers working mode • Perform and test routine system backups and restores.; • Shell scripting (bash); • Antivirus complex support and maintenance; • programming and maintenance of office telecommunication system; • Install, monitor, upgrade and maintain video security system (analog cams, ip cams); • build a new network segment; • Technical company end-user support (Helpdesk).

    $11.11 /hr
    0 hours
    0.00
  4. Jamela May Aznar

    Jamela May Aznar Agency Contractor

    IT Helpdesk / Technical Support Professional

    Philippines - Last active: 2 days ago - Tests: 6

    Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

    Associated with: Golden Ratio Customer Experience Solutions

    $4.44 /hr
    2,552 hours
    4.55
  5. Van Gabriel La Vina

    Van Gabriel La Vina

    HelpDesk Microsoft Certified Mcdst Mcitp Mcts

    Philippines - Last active: 1 month ago - Tests: 14 - Portfolio: 7

    10+ years of solutions-focused technical customer support experience. Microsoft Certified Professional with the following certifications: Microsoft Certified Desktop Support Technician Microsoft Certified I.T. Professional Microsoft Certified Technology Specialist Handled work projects: - Content moderator / Quality Analyst / Zoho CRM/ CS-Cart - 3dcart data entry / Ebay listings / Amazon listings/ Wordpress postings - chat/ voice / email support - Remote Desktop Support - Technical Writing - Windows Administration - Application Support

    Groups: Microsoft Certified Professionals

    $5.00 /hr
    2,395 hours
    5.00
  6. Monshiar Villarta

    Monshiar Villarta Agency Contractor

    Customer Services Manager | Helpdesk Analyst | Affiliate Manager

    Philippines - Last active: 1 day ago - Tests: 22 - Portfolio: 7

    My goal in life: is to take advantage of every task assigned to me and make it rock and roll! Boosted by six years of customer service, sales and technical support experience I will make sure that you and your customers get that result you're always looking for if not exceeding your expectations. For the previous 6 years at work, I have developed skills that keep me ahead of the status quo. I am a tech support guy by trade but is versatile enough to handle administrative tasks, transcription, even creating blogs and articles. Focus on the job at hand, spongelike quality of absorbing info, persistence and ultimately overall understanding and comprehension of the assigned tasks are my strongest qualities. Communication and execution will be at a breeze when we work together. Hope to rock your world soon! Services offered: -Team Management -Quality Assurance -Social Media and Affiliate Marketing -Customer service expertise (Phone, Chat, Email) -Chat sales expert -Zendesk and Cpanel expertise -Expert affiliate management -High level of research capability and data entry -Google docs, Skype, Email correspondence mastery -Shareasale, Avangate expertise -Team management -Reports analytics -Business process development -Marketing strategist -Forum posting -Live chat expertise (Snapngage, Ngenera etc) -65 words per minute / 95-100% accuracy typing speed -Email blast, email marketing campaign (with database) -Campaignmonitor expertise -Jira, Pivotaltracker, Trello mastery -Adobe Photoshop and Premiere

    Associated with: Klaudeville

    $10.00 /hr
    7,271 hours
    4.76
  7. Hans Hazen

    Hans Hazen

    Highly qualified IT/Helpdesk Technical Support Agent

    United States - Last active: 13 days ago - Tests: 1 - Portfolio: 1

    I have over 15 years experience working in IT technical support and am looking for a position which will allow for opportunity and growth. I have excellent customer service and technical support skills.

    $12.00 /hr
    0 hours
    0.00
  8. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Last active: 03/29/2012 - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94
  9. Katherine Pantig

    Katherine Pantig

    IT Helpdesk

    Philippines - Last active: 13 days ago - Tests: 1

    Hi :) >> Highly critical thinker with effective researching skills proven through work experience in Xerox where we receive calls with issues that are not listed in our Knowledge Management tool and ending up being resolved anyway. >> Proficient computer literacy proven through work experience as a help desk where we troubleshoot basic modem and router issues, VPN, Avaya, local and network printers, support for remote desktop connection and active directory utility tool, MS Office: Word, Excel and PowerPoint. >>Excellent verbal, oral and listening skills, developed through working for BPO companies since 2010 up to present. >> Highly capable of working in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously. >> Exceptional leadership skills developed through work experience in 247 Inc., as a production support helping new hires on their first week assisting customers who have issues with their internet connectivity at home.

    $3.00 /hr
    0 hours
    0.00
  10. Catherine G.

    Catherine G.

    Rockstart Quality Assurance Engineer, Tester

    New Zealand - Last active: 8 days ago - Tests: 9 - Portfolio: 2

    I'm a network test Engineer with 5+ experience in IT industry. I started out as an IT support for a multinational company for 3 years before I took CCNA certification and decided to move into Computer Networking field. I am now a part of a company that makes router and Switches a system Test Engineer and have experience with agile testing methodologies.

    $16.67 /hr
    1,778 hours
    4.92