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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. John Cristopher Umipig

    John Cristopher Umipig

    HelpDesk Support

    Malaysia - Tests: 2

    I want to further my career with a growth-oriented firm that will allow me to utilize my experience and knowledge as an IT Professional. Qualified IT professional with variety of software, hardware, and networking knowledge. Exceptional teamwork and leadership skills. Efficient troubleshooter with commitment to lifetime learning.

    $8.89 /hr
    0 hours
    0.00
  2. Gunjan Saxena

    Gunjan Saxena

    Client Technical Support Specialist and IT Helpdesk Specialist

    India - Tests: 7

    Result Oriented professional with 7+years of experience as a Technical Support Officer and IT Helpdesk Specialist. As a Technical Support Office I was providing chat, call and email support. Well versed with ticketing tools like Remedy and Oneview. Specializes in handling Active Directory, Servers, MS Exchange, Citrix, Wireless, XBox, Play stations, Iphones, Ipads,MS Office, Windows and MAC related issues. I also have exposure to Remote Access tools like Logmein, TeamViewer, GotoAssist.

    $5.56 /hr
    0 hours
    0.00
  3. Ryadh Sahli

    IT Helpdesk

    Tunisia - Tests: 2

    - Maintenance informatique. - Gestion des comptes utilisateurs sur active directory windows 2003 et 2008. - Gestion des ordinateurs associés à un domaine. - Check des locaux techniques (serveurs, onduleurs, armoires de précision et groupe électrogène).

    $4.00 /hr
    0 hours
    0.00
  4. Nikola Niksa

    Nikola Niksa

    Helpdesk agent

    Croatia

    Bachelor degree in computer science , 2.5 year expertise in telecommunications as technical helpdesk agent for residencial units in Croatian Telecom , network administrator for Windows and MAC , excellent at using MS office tools , speaking 3 different languages (English - expert , German - basic, Croatian - expert ), good at create writing ,

    $3.33 /hr
    0 hours
    0.00
  5. Aleksandr Lesnik

    Aleksandr Lesnik

    System Administrator/Remote HelpDesk

    Ukraine - Tests: 2

    More than 10 years professional experience. Administering the operations of computer systems related to operating systems, servers, and end-user workstations • Install, monitor, upgrade and maintain operating system • Install, monitor, upgrade and maintain hardware and software. • Network (dhcpd, BIND, Apache, OpenVPN, MySQL, Squid, Postfix, Iptables, pptpd); • Install, configure network and peripheral hardware ( switches, wireless, printers) • Monitoring (nagios, munin); • Organization of 24h/7d full time servers working mode • Perform and test routine system backups and restores.; • Shell scripting (bash); • Antivirus complex support and maintenance; • programming and maintenance of office telecommunication system; • Install, monitor, upgrade and maintain video security system (analog cams, ip cams); • build a new network segment; • Technical company end-user support (Helpdesk).

    $11.11 /hr
    0 hours
    0.00
  6. Jamela May Aznar

    Jamela May Aznar Agency Contractor

    IT Helpdesk / Technical Support Professional

    Philippines - Tests: 6

    Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

    Associated with: Golden Ratio Customer Experience Solutions

    $4.44 /hr
    2,717 hours
    4.55
  7. Naufal A.

    Naufal A.

    Helpdesk, web developer & mobile software

    Belgium

    I have extensive computing experience and knowledge, I work quickly and quality is my top priority. I often ask many questions so that i fully understand your business needs. I am perfectly capable of following instructions as long as they are clear. Once i have a project in my hands - I give my best, i am always honest so don't expect me to lie to you or to your customers in one way or another. I believe thruth and communication are most important for successful colaboration. I have long experience in Helpdesk, so i have a good experience helping people in all they need. Also, i have a Youtube channel and website about android systems. My blog: http://rincondelandroid.es Youtube Channel: http://youtube.com/RinconDelAndroid Best regards, Naufal

    $9.11 /hr
    0 hours
    0.00
  8. JOSEPH AUGUSTO GAFFUD

    JOSEPH AUGUSTO GAFFUD

    Senior Process Executive/ IT Helpdesk Analyst

    Philippines - Tests: 2

    I am well skilled in software, hardware and network troubleshooting. I also have a great experience in Incident and Request management. I am comfortable working on an environment following ITIL standards. My customer relations skills are excellent since I have been working with the BPO industry for 5 solid years now. I also got my ITIL v 3.0 certification from Cognizant Technology Solutions since it is one of their requirements for me to be employed with them. I have an excellent knowledge and familiarity with Active Directory, Software Console Configuration Management, Peoplesoft, Windows/Linux Server Administration, Remote Tools and Command Prompt. I have a degree in Bachelor of Science in Medical Technology.

    $6.00 /hr
    0 hours
    0.00
  9. Jean A.

    Jean A.

    Live chat support, Helpdesk and Digital Artist

    Philippines - Tests: 4 - Portfolio: 1

    I have handled basic computer troubleshooting, Reset software passwords, Create tickets for complicated and ongoing technical issues. I have been a technical support agent for 1 year. I spent 2 years as an Inbound customer service representative. I have handled basic to complex billing issues for customer's bank and mobile account, process Refunds, Resend customer's bill and update their information. I also have an expertise as a Chat support representative, I support basic mobile troubleshooting, Basic to complex phone bill concerns and Refunds. English is my second language I would say that I can communicate conversationally both verbal and written. I have an expertise in using Microsoft applications such as Word, Excel and PowerPoint. I am goal driven, Detail-oriented and I am a quick learner. I can also multi-task specially for complicated concerns. I can also get the job done in a timely manner. I am looking forward to work for a friendly and positive working environment.

    Groups: Pro Customer Service

    $5.56 /hr
    0 hours
    0.00
  10. Kingsley U.

    Kingsley U.

    Technical support, desktop support, helpdesk support

    Nigeria - Tests: 5 - Portfolio: 1

    I am passionate and versatile on Information Technology systems, applications and processes with expertise on various Microsoft office tools, advanced skill level in programming of Microsoft Excel. Expert computer hardware and software technician, with vast experience in Installation, maintenance and repair of Desktops, Laptops, Tablets and Handhelds. Troubleshooting of Microsoft windows based operating systems(XP/VISTA/7) and networks. With apreciable VBA/Macro skills. I offer cost effective but efficient services in Lv 1 technical help desk support. My expertise cuts accross supporting and training users on Microsoft windows Platform including office applications(Word, Excel, PowerPoint and Access) . I enjoy helping people solve problems with Installation, maintenance, repairs, including pre/after sales support. With a strong belief in team work and collaboration, using IT tools, I can help resolve customers technical issues, using VOIP, Skype, E-mails and webchat platforms. Having experience with training and seminars, I am adept at explaining techy terms to customers, friends and colleagues. I seek roles where supporting users and customers with computer system related issues, concerns, challenges and expertise are needed. I have foundational training in IT service management, that can be leveraged to provide efficient IT services, using best practices in software purchase, support and deployment. I am available part-time, but can work full-time if the position has opportunity for further learning and growth. Thank you for viewing my profile, looking forward to speaking with you.

    Groups: Pro Customer Service

    $11.11 /hr
    0 hours
    0.00