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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
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  1. MUHAMMAD AURANGZEB

    MUHAMMAD AURANGZEB

    IT Support, Help Desk, Service Desk, Web Development

    Pakistan - Tests: 12 - Portfolio: 4

    I have experience of design and implementation, review and documentation, productization in IT support and customer services. Knowledge of broad range of technologies related to Telecommunication,Computer Networks and Software Development. Maintaining and monitoring the computer systems and networks. Solve technical problems, detect hardware and software faults, and install computer systems both On Call (Remote Desktop) and Onsite. I am specialized in providing comprehensive support for network connectivity, applications, hardware, and operating systems for business-critical technologies. Also I have excellent ability to quickly diagnose and resolve both small and large scale systems issues (ADC, Messaging and Collaboration Servers, and LAN etc).

    $3.33 /hr
    622 hours
    4.60
  2. Florentin D.

    Florentin D.

    Email Support and Help Desk/Ticket Support experience

    Philippines - Tests: 5

    I have over 4 years of Email Support Experience with job roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support. I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues. I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions. I am very experienced with using Zendesk, Zendesk Integrated Salesforce platform, DeskPro and Kayako Helpdesks. For Order Processing, I have been exposed to Super Fast Cart, 1shopping cart, eSellerPro and Magento.

    $5.56 /hr
    164 hours
    4.88
  3. Randy B.

    Randy B.

    CS-Tech Support / Web & Server Administration

    Philippines - Tests: 15 - Portfolio: 2

    My 5 years worth of job experience spans from being a Remote Desktop Support, Customer Service Representative, E-Commerce and POS Technician, Web Technologies Administrator and now an Infrastructure Administrator for Unix and Linux Systems. I also have acquired skills in Network Administration using Cisco Devices deployed in wired and wireless environment. During my free time, I used to do some freelance works that is mainly about Wordpress, CPanel and MySQL Administration.

    $7.78 /hr
    1,096 hours
    5.00
  4. Regina D.

    Regina D.

    VA, Real Estate, HR, Admin Assistant, Terapeak, Customer Service

    United States - Tests: 6 - Portfolio: 2

    Worked as an Administrative Assistant/VA for over 11 years Customer Service Agent for over 10 years. HR/Payroll for 5 years Data Entry Specialist for over 7 years. Ad Poster for over 5 years. Telemarketer/Sales for over 5 years Personal Assistant for 3 years. Social Network Manager for 2 years. Real Estate Assistant for 7+ years. Real Estate Marketing Auditor 6 year. Terapeak Specialist for 1 year. I am an eBay Top Rated Plus Seller & Power Seller since 2007 with experience using Auctiva and Terapeak. I can type at 60-68 Words Per Minute. -Auctiva -Mailchimp -Terapeak -Craigslist -Backpage -Wordpress -Postlets -Myhousedeals.com -FileZilla -SalesForce -ActiveRain -Reddit -Rentals.com -Facebook -Linkedin -Twitter -Youtube

    $10.00 /hr
    1,978 hours
    4.12
  5. Archival Subade

    Archival Subade

    Quality Analyst/Content Moderator/Team Lead/Tech Support

    Philippines - Tests: 13

    I have been in the technical support industry for the last 5 years and have supported different hardware such as DSL modems, routers, wireless broadband sticks and mobile phones (Blackberry, iPhone etc). I worked as an IT Helpdesk for one of the leading global enabler of telecommunication services and being an IT Helpdesk, we are exposed to a lot of tools such as Remedy, Citrix, Active Directory etc. I have experience in the following areas: PC repair, PC assembly, LAN setup and configuration, familiarity with various Microsoft products (Windows XP / 7, Microsoft Office) and familiarity with Ubuntu Linux and its derivatives I also have some experience in the following areas: data entry, research, typing, basic web page design and transcription

    $4.44 /hr
    6,795 hours
    4.67
  6. John Reed

    John Reed

    Highly Experienced Technical Support Professional

    United States - Tests: 4

    I am currently the sole customer/technical support provider for a veteran OS X and iOS developer, resolving technical issues, isolating bugs, and writing end-user documentation. I have many years of experience in independent/freelance hardware and software support, providing services both remotely and on location. I have worked with a number of leading telecommunications providers and commercial/consumer information technology vendors to ensure their internal users and customers received access to required resources at all times. Though I do not plan to leave my current position, I'm always interested in additional remote support opportunities, particularly in the Apple Mac OS X and iOS market. If you're an independent developer who needs a hand with your support workload, I would love to hear from you.

    $11.11 /hr
    102 hours
    5.00
  7. Jan M.

    Jan M.

    Experienced Translator, Customer Service Rockstar skilled in IT

    Czech Republic - Tests: 7 - Portfolio: 1

    Motivated multilingual, Customer Service Rockstar with strong skills in translations and IT. Ability to organize and schedule workload and meet deadlines. Reliable and co-operative individual, also works well as a team member. Flexible, independent, multitasker, outgoing, proactive, friendly, open-minded and reliable person who enjoys new challenges and experiences in life. My services: Translation/Proofreading: - Website localization - Business documents and letters - Marketing and advertising materials - Theatre plays, Scripts, Subtitles Customer Service/Support IT Support Call Agent Service Virtual Assistant

    $13.32 /hr
    3,119 hours
    4.89
  8. Rhonhelyn P.

    Rhonhelyn P.

    Virtual Assistant, Customer Care

    Philippines - Tests: 7 - Portfolio: 3

    Over the last 9 years, I have worked in one of the top Business Process Outsource Company in the Philippines. I have started as a Technical Customer Care Representative where I was consistently recognized as one of the top performers. I have supported one of the largest Internet Service Provider in the US. I am looking for long tern opportunities. I also have experience in up-selling and had been recognized as one of the top sellers for the past few years.

    Groups: Pro Customer Service

    $6.67 /hr
    338 hours
    4.97
  9. Ani marie T.

    Ani marie T.

    Data Entry/Web Research/ Recruiter/VA/PA

    Philippines - Tests: 17 - Portfolio: 9

    Willing to share and provide the clients with my skills and abilities and especially my great experience here in oDesk over the past months with different client/employer with different task. Tasks that includes Data Entry with mostly copy-paste jobs, Web/Online Research which inlcudes look-ups/searching phone numbers and other web reasearch, other Administrative task, Outsourcing/Recruiting assistance and some SEO skills. I am very willing and glad to be working with anyone here that needs help to get the job done right.

    $3.00 /hr
    3,197 hours
    4.38
  10. Ramone B.

    Ramone B.

    Ramone Berch

    Jamaica - Tests: 9 - Portfolio: 1

    Thank you for your interest. I am a hard working individual who has great time management, I am bit of a perfectionist and a fast learner with a strong educational background so I would only require minimum training. I am an ex-athlete but I still have a very goal driven mentality, I work well in groups as well as on my own and I always aim to get the job done above all else. I have an affinity for customer service, typing and data entry. Online Experience: -Handling Inbound and outbound calls -Handling email tickets via 'RhinoSupport' ticketing system -Handling Customer accounts (Billing, Refunds, Cancellation. etc..) Via 'Lime Light' Crm System. -Handling email tickets via Zendesk ticketing system -Handling Customer accounts (Billings, Cancellations, Refunds, Adjustments, etc..) Via Recurly web based systems. - Shipping orders to customers over multiple platforms. I am aiming to build a strong online career so an employer can hire me in confidence that I aim to please as I am looking to attain and keep long term projects that has room for growth so please give me the opportunity to impress you.

    $8.89 /hr
    1,568 hours
    5.00