Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Daniel S.

    Daniel S.

    WORDPRESS - Virtual Private Servers (VPS) - Information System Support

    United States - Last active: 04/29/2012 - Tests: 2

    An Information Technology position implementing, deploying, and managing information systems. Supporting information systems hardware, software, and network infrastructures for users locally and remotely. Worked multiple 1099 contract positions providing support via e-mail, remote, phone, and in person for many individuals and firms including Delta Computer Group, Getronics, Ford Motor Company, Barbeau Enterprises, Holiday Inn, Go2ITGroup, QualXServ, Dillard’s Department Store, and Aamco Transmission’s. Troubleshot and resolved issues for Windows 9x / 2000 / XP / Vista / 7 based computers and MS Office as well as Red Hat, Fedora, CentOS, and Linux. Assisted with resolution of issues relating to Windows Server Active Directory and Windows Remote Desktop. Setup, tuned, and troubleshot wired and wireless networks. Setup, and troubleshot desktop and network printers. Setup Desktop, Laptop, Servers, and Smartphones. Support LAN and WAN. Punched down and ran Cat-5 network cabling. Installed, setup, and troubleshot Point of Sale equipment and interfaces. Deployed and migrating of software and hardware. Troubleshot software such as Microsoft Office products, Web Browsing issues. Performed virus, malware removals, data backup and recovery. Utilized Norton Ghost image recovery and deployments. Upgrade or replace batteries, CPU, system boards, hard drives, memory, monitors, NIC, power supplies, sound cards, system boards, and video cards. Palm PDA, Smartphone (Android), Apple(iOS), Blackberry Software (RIM) Troubleshooting. Troubleshot connectivity issues - DCHP,DNS, TCP/IP. Establish Social Media profiles and presence. Educate users of dos/don't of web surfing and internet security. Installation and configuration of system security features such as firewalls, and anti-virus. Supervised a staff of three technicians as the lead technician. Deployed, implemented, and migrated near 1000 computers from Windows 9x and 2000 to Windows XP and 2003. Performed Data Backups and recovery using Altiris Recovery Solution Agent. Provided technical support and adapted to each users’ needs and requests. Traveled to other branches of the company to assist in the resolution of problems, train employees, and teach software. Hardware/software break/fix.

    $20.00 /hr
    0 hours
    5.00
  2. Jeffry leandro M.

    Jeffry leandro M.

    Translator, Transcription, CS Representative,Spa,Eng,Fr,Ger, Rus

    United States - Last active: 01/13/2014 - Tests: 13 - Portfolio: 4

    OK PEOPLE i WONT BE ABLE FOR THE NEXT TWO YEARS, STARTING THIS FEBRUARY 01, 2012 BEST REGARDS, I will gain experience and proficiency in a certain area. I have a chance to prove myself to my employer. I will have experience to list on other job applications. This job tells employers that I am willing to work and not going to settle for sitting around collecting unemployment. Another objective is that it will help to feed me and my family while I am in transition between any given job.

    Groups: oTranslators

    $19.99 /hr
    4 hours
    4.99
  3. Jay Arias-Chávez

    Jay Arias-Chávez

    Information Systems Administrator

    Mexico - Last active: 08/20/2014 - Tests: 2

    To help build an enterprise using my language and computer skills. My work experience dates from 1992; working as an IT Technician and I have been doing work in the IT field ever since, with jobs ranging from data entry clerk to IT Tech Support (lab tech, person to person and in a Call Centre) to Information Systems Administration since 2000, and since 2003 I’m part owner and IT Manager of a Culinary Insitute. I hold 2 IT related titles, a post secondary one from what we call 'Technical High School' where I got my Administrative Informatics Technician certificate and my professional degree, which is an Associates Degree in Information Systems Administration from the Autonomous University of Guadalajara in Tijuana. Language wise I speak/read/write/eat English and Spanish, Tijuana is a border town, right next to San Diego, California; English is a mandatory language here, and there is plenty of tourism and other business which requires English as an unofficial second language. I also speak a minimum of French and Japanese. If you have a future opening for a Highly Skilled PC Tech Support or Systems Administrator, let me know. Experience: Bartender (I program dummy scanners using tricoder utilities), Symantec Backup (I'm in charge of the backup jobs and restores when needed), fibre optics cable installation and troubleshooting (along with MDF to several IDF installations in Corning modules), user training set up and installation from Active Directory to the user's desktop, printer installation in Windows 2003, excellent knowledge of Windows OS and Office software, networked printers and copy machines (HP and Ricoh), data recovery and hardware repair when needed. I also have some Linux knowledge (replaced windows on my personal laptop with Linux completely). 15+ years work experience in the IT field, with a strong Maintenance and Tech Support background. Recently obtained Certified Data Recovery Professional cerfification. Voice over talent: English/Spanish. Funny witty bright voice, can make accents in both languages.

    $27.78 /hr
    0 hours
    5.00
  4. Litishka Conley

    Litishka Conley

    Data Entry Specialist

    United States - Last active: 08/17/2012 - Tests: 3

    Seeking a position as a data entry specialist where I can maximize my accurate keyboard skills in a demanding work environment. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully met the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over ten years’ experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.

    $20.00 /hr
    0 hours
    5.00
  5. Steven Trevino

    Steven Trevino

    Steven

    United States - Last active: 05/29/2013 - Tests: 2

    Steven M. Trevino 8626 Henrico Ln Rosenberg TX 77469 Strevo311@yahoo.com, 713-594-8648 Senior Technical Support Specialist: Analytical IT professional with more than 8 years of experience providing world class IT support to major organizations. Skilled in communicating complex IT realities to non-technical employees. Well-organized specialist who accurately and completely documents issues. Areas of Expertise: Help Desk • Network Administration • Process Improvement • Procedure Development • System Improvement • Technical Support Professional Experience: BG Group October 2009 – Present ​Global IT Security Analyst • Provide user account administration for computing environments including ID creation, provisioning, transfer, change, and termination of access and bulk requests. OpenLink Endur Administration. DMZ Server access. • Develop, Implement and Maintain Forms, Processes and Tools Related to Account Administration. • Obtain appropriate approvals of all items requested prior to making any changes. • Achieved near 95% on all Service Level Agreements. Exterran May 2008 – June 2008 Deskside Technician • Assist with moving two companies to one location. Sienna Plantation June 2001 - January 2008 ​Food and Beverage Manager • Manage bar staff, budgeting staff hours and creating weekly work schedules covering 14 shifts. • Responsible for event planning and catered events. Phillips Petroleum October 1997 - September 2001 ​Deskside Support • Handle trouble tickets in Remedy for support of PC moves, adds, changes and software updates. • Maintain network plotters and printers including ordering supplies and maintaining inventory of supplies. Education ​University of Houston Downtown ​Completed 70 hours towards Bachelor of Science, Computer Information Systems

    $22.22 /hr
    7 hours
    5.00
  6. Natalia T

    Natalia T

    Support Engineer with work experience

    Russia - Last active: 2 months ago - Tests: 2

    Work experience: Date: March 2014 - July 2014 Employer: TELE 2 Russia, web site (international www.tele2.com), local www.ru.tele2.ru/ Position: Support Engineer (full time job) Responsibilities: 1)Registration and preliminary analysis of requests (sql queries optimization, development: triggers, indexes, stored procedures, views, etc). 2) Implementation of request 3) Consulting users by the phone 4)Administering financial systems' users accounts 5) Functional software testing Date: July 2013- September 2013 Employer: SUE "Single Custom Window" Position: Expert' Assistant (Internship) Responsibilities: development of the database structure, functional software testing Date: July 2012 — August 2012 Employer: Ministry of Hydroland Republic of Tajikistan Position: Lead Designer' Assistant (Internship) Responsibilities: engineering of the drainage structures and the execution drawings Date: August 2012 — September 2012 Employer: Design Studio "ANKO" Position: Web-designer (Internship) Responsibilities: Web development of the Internet- representations Skills: • Languages: Delphi, VBA, C#, SQL, html, php. • Platforms: Windows XP,7,8, ubuntu • Knowledge of OOP(Object Oriented Programming ) and design pattern • DBMS: MS Access, PostgreSQL and SQL Server. Data Base Design: tables, relations between tables, query optimizations, triggers, functions, indexes , stored procedures, views, management roles и groups, Backup and Recovery (SQL и PL/pgSQL) • Development applications Delphi, c# with connection to Data Base (SQL server, PostgreSQL). • Software functional, regression testing • UML and CASE technologies (Visual Paradigm for UML, IBM Rational Rose) • Active Directory management of group politics • Application' interaction with MS Office (reports, documenting ) • Basic knowledge and techniques of Security. Developing algorithms of information protection. • Developing win applications Delphi ,Visual Studio C# • Optimization (transport problems, linear and nonlinear optimization): Delphi, MS Excel, VBA. • Basic knowledge in Informational Networks • Additionally skills: Scala, GIS system Arcview, MS Project, AutoCAD, ArchiCAD, Adode Audition, Adobe Photoshop

    $10.00 /hr
    0 hours
    5.00
  7. Crystal Gelarzo

    Crystal Gelarzo

    Customer Service Specialist / IT Support

    Philippines - Last active: 08/23/2012 - Tests: 3

    To be able to acquire a position in a company which needs and values quality customer service and system maintenance where I can effectively utilize my customer service expertise, build a career in sales or business development and enhance my communication & organizational skills as well as my knowledge in Information Technology.

    $88.89 /hr
    0 hours
    5.00
  8. Viktor Gogoshev

    Viktor Gogoshev

    Web developer / Web designer/ IT Expert / Technical Support

    Bulgaria - Last active: 12/07/2013 - Tests: 13 - Portfolio: 7

    - Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1, logmein, help.me; - Installation, maintance, troubleshooting and support of Windows XP / Vista / 7; - Software installation and setting up for Windows; - Mounting and installation of periphery devices; - Virus, troyan, spam, adware, malware removal; - Driver installation; - Installation and maintenance of Internet explorer, Mozila firefox, Google Chrome; - Email managing, maintance, settings;

    $6.67 /hr
    0 hours
    5.00
  9. Shannon Harris

    Shannon Harris

    Experienced Software Specialist

    United States - Last active: 10/13/2014 - Tests: 9

    I have spent the last 10 years in the Online Education space and love it. I started at the help desk where I worked all day with strictly end-users who needed both product support and technical support. I then moved into high level teams where I became familiar with system architecture, software as a service, web-based application development and support. I have trained and developed training materials as well as knowledgebase articles related to various problems and issues found in the software I worked with.

    $17.78 /hr
    7 hours
    4.99
  10. Cristo rio R.

    Cristo rio R. Agency Contractor

    Technical Support , Data Entry specialist, AUTOCAD Draftsman

    Philippines - Last active: 2 months ago - Tests: 2

    Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

    Associated with: ACCL Creatives Computer Services

    $7.78 /hr
    3,224 hours
    5.00