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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 33 Helpdesk projects are completed every quarter on Upwork.

33

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Fernando V.

    Fernando V.

    Efficient Customer Service/Technical/Chat/Email/Backend Office Work

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 1

    - 10 years in Sales and Customer Service Industry combined - 2 years of experience as a Senior Consultant and Subject Matter Expert of PayPal UK - Excelled with challenging accounts like PayPal, Optus and Telecom NZ. - Possess excellent communication skills both oral and written. - Set up performance goals to meet targets, efficiency levels and quality assurance standards. - Extensive skills on customer service management and interpersonal communication skills - Certified Coach and Training Facilitator *** Most Recent *** - Sales Manager of an Industrial Company from June 4 2013 - August 26 2014 - Completed 1493:00 hrs * Phone and Email Support * Order processing * RMA * Import and Export Shipping * Help Desk Ticketing System * Point of Contact of Vendors and Distributors * Data Entry * Photoshop * Google Docs * Microsoft Office * Weekly Business Report to Client

    $8.00 /hr
    3,600 hours
    4.80
  2. John Reed

    John Reed

    Highly Experienced Technical Support Professional

    United States - Last active: 12 days ago - Tests: 4

    I am currently the sole customer/technical support provider for a veteran OS X and iOS developer, resolving technical issues, isolating bugs, and writing end-user documentation. I have many years of experience in independent/freelance hardware and software support, providing services both remotely and on location. I have worked with a number of leading telecommunications providers and commercial/consumer information technology vendors to ensure their internal users and customers received access to required resources at all times. Though I do not plan to leave my current position, I'm always interested in additional remote support opportunities, particularly in the Apple Mac OS X and iOS market. If you're an independent developer who needs a hand with your support workload, I would love to hear from you.

    $11.11 /hr
    90 hours
    5.00
  3. Florentin D.

    Florentin D.

    Over 4 years of Email Support and Help Desk/Ticket Support experience

    Philippines - Last active: 1 day ago - Tests: 3

    Over 6 years of virtual assistance experience with over 4 years exposure on email customer support and research data entry. Experience Help desk Platforms : Zendesk, Salesforce integrated platform, DeskPro, Kayako Help desk Tier 1 Level Email Support Specialist - handling general inquiry/product inquiry - basic research - provided tracking information and order status Tier 2 Level Email Support Specialist -Refund processing -Cancellation processing for orders and membership -Escalated tickets handling Order Processing Platform Experience: -Super Fast Cart -1shopping Cart -eSellerPro -Magento Clients: Role: Customer Support/VA (November 2008 up to present) Biotrust Nutrition – February 2013 up to July 2014 AMW Ventures – August 2012 up to January 2013 Global Fitness LLC – January 2010 up to August 2012 Role: Webmaster/Wordpress Developer (Project based) JCB Marketing– November 2008 up to January 2010 Responsibilities: • Website Configuration • Wordpress Installation via FTP and or Cpanel • Wordpress site blog creation • Wordpress theme customization • Domain/Hosting Management • Site Malware removal • Hosting transfers

    $5.56 /hr
    164 hours
    4.88
  4. Regina D.

    Regina D.

    VA, Real Estate, HR, Admin Assistant, Terapeak, Customer Service

    United States - Last active: 20 days ago - Tests: 6 - Portfolio: 2

    Worked as an Administrative Assistant/VA for over 11 years Customer Service Agent for over 10 years. HR/Payroll for 5 years Data Entry Specialist for over 7 years. Ad Poster for over 5 years. Telemarketer/Sales for over 5 years Personal Assistant for 3 years. Social Network Manager for 2 years. Real Estate Assistant for 7+ years. Real Estate Marketing Auditor 6 year. Terapeak Specialist for 1 year. I am an eBay Top Rated Plus Seller & Power Seller since 2007 with experience using Auctiva and Terapeak. I can type at 60-68 Words Per Minute. -Auctiva -Mailchimp -Terapeak -Craigslist -Backpage -Wordpress -Postlets -Myhousedeals.com -FileZilla -SalesForce -ActiveRain -Reddit -Rentals.com -Facebook -Linkedin -Twitter -Youtube

    $10.00 /hr
    1,978 hours
    4.12
  5. David A.

    $16.67 /hr
    1,126 hours
    4.93
  6. Ionut Alexandru Buzea

    Ionut Alexandru Buzea

    Backup Manager at Apple European Headquarters

    Ireland - Last active: 1 month ago - Tests: 11

    I am hardworking and driven to achieve high standards both as an individual and as part of a team. I have proven that I can communicate comprehensively in both a written and verbal capacity. Some of my best attributes are loyalty and accountability. In my current role as well as previous positions I have viewed achieving expectations as a minimum requirement as I continue to set my own personal bar very high.

    $15.00 /hr
    15 hours
    4.98
  7. Daphne Sambaan

    Daphne Sambaan

    Customer Service, Data Entry, Transcription, Web Research

    Philippines - Last active: 9 days ago - Tests: 9 - Portfolio: 13

    I always try to complete my job in time and I make no room for errors. My previous client's ratings & comments show that I'm always doing my job well. Experienced with the following: * Customer Service (Inbound and outbound phone support) * Audio Transcription * Data Entry / Data Mining / Data Transfer * Web Research * Google Docs * eCommerce websites * Inbound and outbound phone support * Chat support * Email support * Order Processing * Billing and Inquiries (Banking) * CRM * Dropbox I am confident that I can accomplish certain tasks effectively in a short period of time with less supervision, provided, with clear instructions given. Having to work with different call centers made me realize the importance of organization, being detail oriented and the drive to make sure that the client/employer/contractor is satisfied with the service that I'm providing.

    $3.33 /hr
    1,723 hours
    4.81
  8. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Last active: 5 days ago - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,923 hours
    4.99
  9. Evelynn Jones

    Evelynn Jones

    Customer and Administrative Support Freelancer

    United States - Last active: 16 hours ago - Tests: 9

    I have nine years of customer service experience, three years of administrative experience, one year of journalism experience, and one year of event planning experience. I have worked in higher education, call centers, sales, retail, marketing, independent contracting, and restaurants. My skills include Microsoft Office (Mac and PC), Salesforce, Outlook, Internet and social media, phone support (inbound and outbound calling), and office support.

    $12.50 /hr
    155 hours
    4.47
  10. Muhammad Tauseef afzal

    Muhammad Tauseef afzal

    Microsoft Certified Systems Administrator

    Pakistan - Last active: 3 days ago - Tests: 8 - Portfolio: 3

    Microsoft Certified Professional (MCITP, Office-365) with 5 years experience mainly including - Microsoft Exchange 2010/2013 Multi-Tenancy Configuration for multiple domains - Exchange with High Availability (DAG, CAS Array with redundant Hub-Transport SErver Active Directory Management (GPO, Replications, Multi-Site, Multi-Domain) - Office 365 Migrations and Hybrid Model with On-Premise Exchange - Windows Server Services like DNS, DHCP, WSUS, File Share, Storage Server, Terminal Server, FTP, Backups - Antivirus Enterprise Suites (Kaspersky Endpoint Security, McAfee etc) - GFI Mail-Essentials Antispam for Exchange configuration - Microsoft TMG, SCCM, MS DPM, VMware Vsphere, ESXi, VCenter deployment

    $17.00 /hr
    174 hours
    4.92