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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
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  1. MUHAMMAD AURANGZEB

    MUHAMMAD AURANGZEB

    IT Support, Help Desk, Service Desk, Web Development

    Pakistan - Tests: 12 - Portfolio: 4

    I have experience of design and implementation, review and documentation, productization in IT support and customer services. Knowledge of broad range of technologies related to Telecommunication,Computer Networks and Software Development. Maintaining and monitoring the computer systems and networks. Solve technical problems, detect hardware and software faults, and install computer systems both On Call (Remote Desktop) and Onsite. I am specialized in providing comprehensive support for network connectivity, applications, hardware, and operating systems for business-critical technologies. Also I have excellent ability to quickly diagnose and resolve both small and large scale systems issues (ADC, Messaging and Collaboration Servers, and LAN etc).

    $3.33 /hr
    622 hours
    4.60
  2. Autumn W.

    Autumn W.

    Customer Service/VA

    United States - Tests: 5

    I am highly skilled in office administration and customer service to be able to meet your needs in a timely and satisfactory manner. I have excellent telephone and email etiquette. I have advanced PC knowledge and skills, Internet, E-mail, Word Perfect, Microsoft Word, Excel, Outlook, Windows, Mac, Google, Quickbooks, Quicken, and Transcription. I am equally effective working in self-managed projects as well as a team member. I am very detail oriented and have excellent organizational skills and time management skills. I am honest, straight forward, respected and trusted by others. Some of the services provided are as follows: * Personal tasks * Experience with Zendesk, Ultracart for Orders, Amazon, Ebay, Paypal, etc. * Processing refunds through Ultracart, Amazon, and PayPal. * Administrative tasks * Secretarial duties (client contact, appointments, calendaring, etc.) * Travel arrangements * Billing (invoicing/collecting) * Customer Service * Vacation planning/Event Planning * Transcription * Office Support/Management * Proofreading * Phone Support

    Groups: Pro Customer Service

    $12.22 /hr
    3,378 hours
    4.92
  3. Cherry Bote

    Cherry Bote

    Technical Support/Customer Service Representative/Virtual Assistant

    Philippines - Tests: 8 - Portfolio: 1

    My experience with outsourcing for almost 5 years makes me a perfect candidate for you. I have been a Representative, Subject Matter Expert and now a Team Leader. I am dedicated to doing my work properly and thoroughly. I'm a quick learner and also a team player. Being an Electronic Communications Engineer graduate, I have an advantage because of my knowledge in computers and electronic.

    $6.67 /hr
    10,196 hours
    4.99
  4. Naveen S

    Naveen S

    Help Desk Specialist

    India - Tests: 7 - Portfolio: 4

    My unique, Accuracy + Automation + Dedication + Speed = Quality + Savings, for my clients. I have an experience of 5 years in providing web application and administrative support services to customers across the globe, using ticketing systems, email clients and live chat. I am highly skilled in providing technical support (for web/ mobile apps), data handling, data research, database management, dispute resolution, database administration and customer account management. I am interested in taking up customer service, email handling, data quality analysis, application testing and workforce management jobs. In my experience, I also had an opportunity to lead a team of 5 engineers to excel in customer service. I am available on Skype, Mobile and Gmail during my working hours, ensuring amazing turn around times and best customer satisfaction indexes.

    $12.00 /hr
    2,694 hours
    5.00
  5. Regina D.

    Regina D.

    VA, Real Estate, HR, Admin Assistant, Terapeak, Customer Service

    United States - Tests: 6 - Portfolio: 2

    Worked as an Administrative Assistant/VA for over 11 years Customer Service Agent for over 10 years. HR/Payroll for 5 years Data Entry Specialist for over 7 years. Ad Poster for over 5 years. Telemarketer/Sales for over 5 years Personal Assistant for 3 years. Social Network Manager for 2 years. Real Estate Assistant for 7+ years. Real Estate Marketing Auditor 6 year. Terapeak Specialist for 1 year. I am an eBay Top Rated Plus Seller & Power Seller since 2007 with experience using Auctiva and Terapeak. I can type at 60-68 Words Per Minute. -Auctiva -Mailchimp -Terapeak -Craigslist -Backpage -Wordpress -Postlets -Myhousedeals.com -FileZilla -SalesForce -ActiveRain -Reddit -Rentals.com -Facebook -Linkedin -Twitter -Youtube

    $10.00 /hr
    1,978 hours
    4.12
  6. Ramona L.

    Ramona L.

    Virtual Assistant - Research - Data Entry

    United States - Tests: 18 - Portfolio: 4

    To provide project support in Data Entry, Research, Administrative and Accounting tasks based on 30 years Office Administration and Accounting experience. My goal is to provide my clients with timely and reliable services for their administrative and bookkeeping needs. Industry experience includes: Tourism, Aerospace, Transportation, Health Insurance, Construction (Commercial and Residential).

    $11.67 /hr
    290 hours
    4.47
  7. Joan Roma

    Joan Roma

    VA / Project & Email Mgt / Researcher / Customer & Technical Support

    Philippines - Tests: 10 - Portfolio: 6

    Self-motivated freelancer that puts quality and efficiency in all her work! Can definitely handle small to a large variety of tasks with minimal supervision and a quick approach to working in a fast paced environment. With a Bachelor's degree in Hotel, Restaurant and Institution Management, almost 2 years of handling and motivating team members in a quick service restaurant, plus several years working for top Business Process Outsourced companies in the Philippines - Accenture, IBM Global Process Services, ADP Phils. (as a General Ledger Implementation Specialist), surely I can be an asset for your company. Experienced in: Microsoft Office Google Apps Quickbooks software (Tech support) Insightly (entering and updating tasks, saving contacts) Wordpress (Media uploading and phototagging) MailChimp (adding contact lists, creating campaign - novice) Managing emails Basketball related skills: Game statistics (based on FIBA rules) GameChanger (manage teams, entering roster) FastPractice (manage teams, entering contact database)

    $7.78 /hr
    670 hours
    5.00
  8. Vesselina Bojkova

    Vesselina Bojkova

    Telemarketing and Telesales Professional

    United Kingdom - Tests: 3

    I am very hardworking, trustworthy and motivated. My English writing and speaking ability is to a very high level as I am brought up in London, UK. I usually complete work quickly and efficiently. I have over a year of experience in telesales, telemarketing and market research. Working on Telesales and Telemarketing campaigns in a wide range of fields I have gained experience to write scripts, email templates and find my own leads. I also have experience in finding the best VOIP solution and setting it up ready to start calling. If you are a new start-up I will definitely be able to help you begin your Telesales business.

    $19.00 /hr
    1,694 hours
    4.98
  9. Sajjad hossain P.

    Sajjad hossain P.

    Superstar Virtual Administrative Assistant & Customer Care Rep

    Bangladesh - Tests: 15 - Portfolio: 4

    Hiring Process: First you will have to Interview me, if I am selected you can hire me for a short trial period & then you can decide if you would like to move forward with a solid decision. In this way, you will never regret. I am ready to take any kind of interview session and trial period. Thank you very much for taking out time to review my profile. I bet you will hire me if you are looking for the skills what I have from my 7 years of service. I specialize in delivering quality services with respect for strict deadlines and high expectations. I am equipped with a dedicated home office complete with a computer, copier/scanner/fax, and color printer. I provide creative and detailed management, administrative, writing, proofreading and editing services. I excel at working under tight deadlines with strict expectations. I possess the self discipline and time management skills necessary to have served as a virtual employee for the past seven years. I can bring value to your business and help solve your administrative assistant issues. I have extensive experience in help desk support, social media, marketing, the health care field, advertising, real estate and small business management. I have strong communication skills in English and also handled my client’s business by being a customer care support using LiveZilla chat system. I have used Zendesk for supporting clients/customers. I believe I can be a good fit for your company if I am given a chance to join. I am honest & dedicated towards my task and I can be available to work during your working or business hours and I am very much comfortable with company’s scrum meeting as well. I do have a high configured desktop computer & recently bought a brand new laptop as well and do have a high speed internet bandwidth. I am quite good with WordPress platform, I have installed & managed quite a lot of websites which used WP. I have worked with Optimize Press through WP & setup sales page for my client as well. All I need is just a chance from you to face an interview session and then you can decide about me. I have worked on different projects as Virtual Admin Assistant. I have the following expertise. Virtual Executive Assistant Services Admin Support services All kind of back office task Project Management (Web Design & Development) Article/Blog Writing & Posting Online Marketing (Email Marketing, Article Marketing, Blogging, Social Media Marketing etc) Search Engine Optimization (ON/OFF Page) Data entry (Microsoft Excel, Microsoft Word etc) Website Maintenance (Joomla & WordPress) Email and Call handling Calendar organization (Evernote, Google Docs, etc.) Marketing research (Customs and Import duties and a lot more) Other Administrative Support tasks Experience also includes various areas of web content. I can take care of all of your needs in the areas of Management, email support, email marketing, newsletters, webinar training, website sales, classified site posting, order processing, SEO and transcription. I also have extensive experience in bookkeeping, account management, spreadsheet creation and maintenance in the Newspaper, Nursing and Insurance fields. Previous insurance license and underwriting experience. I can guarantee you that I have great knowledge with many tasks involving the web, so you don't have to waste time training or teaching me a lot of things. With my help, you can feel secure that you can spend your time on your business without any fear. Thank you for your time and I am looking forward for you great response. Regards, Sajjad

    $5.00 /hr
    718 hours
    5.00
  10. Randy B.

    Randy B.

    CS-Tech Support / Web & Server Administration

    Philippines - Tests: 15 - Portfolio: 2

    My 5 years worth of job experience spans from being a Remote Desktop Support, Customer Service Representative, E-Commerce and POS Technician, Web Technologies Administrator and now an Infrastructure Administrator for Unix and Linux Systems. I also have acquired skills in Network Administration using Cisco Devices deployed in wired and wireless environment. During my free time, I used to do some freelance works that is mainly about Wordpress, CPanel and MySQL Administration.

    $7.78 /hr
    1,096 hours
    5.00