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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Regina D.

    Regina D.

    VA, Real Estate, HR, Admin Assistant, Terapeak, Customer Service

    United States - Last active: 27 days ago - Tests: 6 - Portfolio: 2

    Worked as an Administrative Assistant/VA for over 11 years Customer Service Agent for over 10 years. HR/Payroll for 5 years Data Entry Specialist for over 7 years. Ad Poster for over 5 years. Telemarketer/Sales for over 5 years Personal Assistant for 3 years. Social Network Manager for 2 years. Real Estate Assistant for 7+ years. Real Estate Marketing Auditor 6 year. Terapeak Specialist for 1 year. I am an eBay Top Rated Plus Seller & Power Seller since 2007 with experience using Auctiva and Terapeak. I can type at 60-68 Words Per Minute. -Auctiva -Mailchimp -Terapeak -Craigslist -Backpage -Wordpress -Postlets -Myhousedeals.com -FileZilla -SalesForce -ActiveRain -Reddit -Rentals.com -Facebook -Linkedin -Twitter -Youtube

    $10.00 /hr
    1,978 hours
    4.12
  2. John Reed

    John Reed

    Highly Experienced Technical Support Professional

    United States - Last active: 5 days ago - Tests: 4

    I am currently the sole customer/technical support provider for a veteran OS X and iOS developer, resolving technical issues, isolating bugs, and writing end-user documentation. I have many years of experience in independent/freelance hardware and software support, providing services both remotely and on location. I have worked with a number of leading telecommunications providers and commercial/consumer information technology vendors to ensure their internal users and customers received access to required resources at all times. Though I do not plan to leave my current position, I'm always interested in additional remote support opportunities, particularly in the Apple Mac OS X and iOS market. If you're an independent developer who needs a hand with your support workload, I would love to hear from you.

    $11.11 /hr
    95 hours
    5.00
  3. Randy B.

    Randy B.

    CS-Tech Support / Web & Server Administration

    Philippines - Last active: 7 hours ago - Tests: 15 - Portfolio: 2

    My 5 years worth of job experience spans from being a Remote Desktop Support, Customer Service Representative, E-Commerce and POS Technician, Web Technologies Administrator and now an Infrastructure Administrator for Unix and Linux Systems. I also have acquired skills in Network Administration using Cisco Devices deployed in wired and wireless environment. During my free time, I used to do some freelance works that is mainly about Wordpress, CPanel and MySQL Administration.

    $7.78 /hr
    1,029 hours
    5.00
  4. Vesselina Bojkova

    Vesselina Bojkova

    Telemarketing and Telesales Professional

    United Kingdom - Last active: 1 day ago - Tests: 3

    I am very hardworking, trustworthy and motivated. My English writing and speaking ability is to a very high level as I am brought up in London, UK. I usually complete work quickly and efficiently. I have over a year of experience in telesales, telemarketing and market research. Working on Telesales and Telemarketing campaigns in a wide range of fields I have gained experience to write scripts, email templates and find my own leads. I also have experience in finding the best VOIP solution and setting it up ready to start calling. If you are a new start-up I will definitely be able to help you begin your Telesales business.

    $19.00 /hr
    1,608 hours
    4.98
  5. Yvette ivy yvonne S.

    Yvette ivy yvonne S.

    Team leader,Supervisor, Manager, Quality Assurance Specialist, CSR

    Philippines - Last active: 7 hours ago - Tests: 10 - Portfolio: 8

    I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My objective is to leverage my experience while continuing to be challenged. I have more than 10 years of experience working in the BPO / Call Center Industry delivering technical support, customer service, and sales service. My background in Management, Account Management, Project Management and Technical Process Management represent a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past.

    $11.00 /hr
    2,962 hours
    4.29
  6. Latesha B.

    Latesha B.

    Customer Service, Recruiting, Research, & Ticket Support

    United States - Last active: 1 day ago - Tests: 7

    I am a very career driven individual. I am proficient in microsoft xp, word, works, excel and power point. I have provided exceptional customer service, telemarketing, B2B, data entry, help desk, email support, research, and marketing tasks for many work at home companies. I have very good organizational skills and I am also very dependable. I have worked in fraud prevention as an independent contractor and I am looking to expand my horizons while using oDesk and hope to find contract work that suits my needs.

    $20.00 /hr
    2,677 hours
    4.86
  7. Ani marie T.

    Ani marie T.

    Data Entry/Web Research/ Recruiter/VA/PA

    Philippines - Last active: 1 month ago - Tests: 17 - Portfolio: 9

    Willing to share and provide the clients with my skills and abilities and especially my great experience here in oDesk over the past months with different client/employer with different task. Tasks that includes Data Entry with mostly copy-paste jobs, Web/Online Research which inlcudes look-ups/searching phone numbers and other web reasearch, other Administrative task, Outsourcing/Recruiting assistance and some SEO skills. I am very willing and glad to be working with anyone here that needs help to get the job done right.

    $3.00 /hr
    3,180 hours
    4.38
  8. Christiaan N.

    Christiaan N.

    Customer Service / Virtual Admin

    South Africa - Last active: 1 day ago - Tests: 15 - Portfolio: 1

    I am currently enrolled at Unisa Long Distance Learning University, in the process of procuring a degree in B-Com Law. I would like to procure a full time job in customer service related positions or virtual assistance support. I managed my own business for 2 years in the hospitality industry. I was responsible for all administrative duties in the business, daily supervision of employees and monthly reports to the relevant shareholders and franchisor. Other duties included timekeeping, petty cash control, scheduled maintenance, safety and health spot checks and local marketing of the business. I was also involved in a startup company for a year, in the social economic development sector. As a administrative office assistant. My duties included time keeping administration, insurance administration, local development project administration, supply procurement, inventory management, scheduling of meetings and diarizing the managers day. I am familiar with Microsoft Office and the daily operational side of a small office. I am able to work under pressure, I prefer to work under minimum supervision and I can work as an individual or as part of a team.

    $5.56 /hr
    2,691 hours
    4.96
  9. Rhonhelyn P.

    Rhonhelyn P.

    Virtual Assistant, Customer Care

    Philippines - Last active: 7 hours ago - Tests: 7 - Portfolio: 3

    Over the last 9 years, I have worked in one of the top Business Process Outsource Company in the Philippines. I have started as a Technical Customer Care Representative where I was consistently recognized as one of the top performers. I have supported one of the largest Internet Service Provider in the US. I am looking for long tern opportunities. I also have experience in up-selling and had been recognized as one of the top sellers for the past few years.

    $6.67 /hr
    338 hours
    4.96
  10. Daphne Sambaan

    Daphne Sambaan

    Customer Service, Data Entry, Transcription, Web Research

    Philippines - Last active: 16 days ago - Tests: 9 - Portfolio: 13

    I always try to complete my job in time and I make no room for errors. My previous client's ratings & comments show that I'm always doing my job well. Experienced with the following: * Customer Service (Inbound and outbound phone support) * Audio Transcription * Data Entry / Data Mining / Data Transfer * Web Research * Google Docs * eCommerce websites * Inbound and outbound phone support * Chat support * Email support * Order Processing * Billing and Inquiries (Banking) * CRM * Dropbox I am confident that I can accomplish certain tasks effectively in a short period of time with less supervision, provided, with clear instructions given. Having to work with different call centers made me realize the importance of organization, being detail oriented and the drive to make sure that the client/employer/contractor is satisfied with the service that I'm providing.

    $3.33 /hr
    1,723 hours
    4.81