Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Dmitry Donskoy

    Dmitry Donskoy Agency Contractor

    systems administrator

    Ukraine - Last active: 11/30/2014 - Tests: 14

    I'm looking for a remote fulltime job in these fields: 1. *nix/networks (little experience). Any price. 2. Technical support. 5-7$/hr. 3. QA (little experience). Any price.

    Associated with: ServerIssues.com

    $5.56 /hr
    26 hours
    4.86
  2. Aleksandr K Agency Contractor

    Technical Support Team Representative/Manager

    Ukraine - Last active: 03/28/2014 - Tests: 1

    • Managing communication with customers. • Managing customer service in the digital equipment division •Answering customer queries, problem solving • Providing detailed information on new products. • Worked with new customers in the development of new accounts and the implementation of new systems. • Helping clients on various technical questions. • Technical translations • Creating Troubleshooter and user manuals • Creating tutorial articles • Creating video tutorials • QA chat and ticket logs • Tracking Bugs • Creating schedules for Support Team • Support Suite communication

    Associated with: CUDEV Agency

    $8.80 /hr
    2,152 hours
    4.65
  3. Alexander K Agency Contractor

    Technical Support Representative/Integrator

    Ukraine - Last active: 04/30/2014 - Tests: 2

    • Managing communication with customers. • Managing customer service in the digital equipment division •Answering customer queries, problem solving • Providing detailed information on new products. • Worked with new customers in the development of new accounts and the implementation of new systems. • Helping clients on various technical questions. • Technical translations • Creating Troubleshooter and user manuals • Creating tutorial articles • Creating video tutorials • QA chat and ticket logs • Tracking Bugs • Creating schedules for Support Team • Support Suite communication

    Associated with: CUDEV Agency

    $8.89 /hr
    467 hours
    5.00
  4. Wayne Wright

    Wayne Wright

    Professional Wintel Server Administrator

    United Kingdom - Last active: 1 month ago - Tests: 7

    I am a Systems Administrator and Technical Support Analyst, in a wide variety of business areas. I have over 13 years experience in IT, with exposure to a wide range of system architectures and processes. I have provided high quality solutions to many clients whilst enhancing my own technical abilities to further add value. Many of the clients in my career has been of the large investment bank variety, where working in a pressurized environment is the norm. Whilst I have experience in several systems, my specialty is in Wintel software and hardware. I am the friendly, "can-do" type of SysAdmin who won't bite and is marginally better groomed and dressed. My geek side has developed my love for systems, whilst my social side hones my customer service skills. I am the consummate professional at all times, and able to communicate at all levels.

    $22.50 /hr
    0 hours
    0.00
  5. Jessica Affatato

    Jessica Affatato

    Luxury Service, Food and Hospitality Writer, and Recipe Tester

    United States - Last active: 8 days ago - Tests: 6

    With over 9 years of experience in the food and hospitality industries, I am ready to work with you on any project from customer service representative for any field to troubleshooting 5-star luxury hospitality operations. My specialties include Front-of-House Management, Pre-Opening, Opening, Event Management, and Catering, and Spa Operations.Additionally, I have food writing and recipe testing experience. Writing samples can be viewed at www.CustardandMustard.net. I look forward to working with you soon.

    $20.00 /hr
    0 hours
    0.00
  6. Benoit Ghio

    Benoit Ghio

    Webmaster / Community Management / IT Administrator

    France - Last active: 2 months ago - Tests: 4 - Portfolio: 3

    I started my career in IT as a network administrator for 1 year in an aluminum production company. This work allowed me to get many skills in the servers domain and IT support. Then, i worked for an event digital agency in the web domain during 5 years allowing me to get skill in the Web domains and social media strategy.

    $20.00 /hr
    17 hours
    0.00
  7. Rodolfo Ramalho

    Rodolfo Ramalho

    IT Consultant

    Ireland - Last active: 01/05/2014 - Tests: 2

    My Name is Rodolfo Ramalho, 28 years old, I worked as a IT Support Engineer, graduated in Computer Networks by UNINOVE. I have been living in Dublin for the last six months studying English in the Irish Business School Dublin. My goal is to become fluent in English language in order to meet the demand of the Information Technology sector in this country. I have been worked with IT from over 10 years, with leading companies in Brazil and the World: Itau, Alog, T-Systems, PriceWaterhouseCoopers, Tivit, MCPBrasil, Nortel Networks. I am able to build, manage and motivate teams. Always in search of the best results, fast adaptation to new processes, activities and environments. I have strengths as persistence, determination and commitment. I am Specialist in corporate environments. Implementation, Management and Administration Windows Server and Linux. Thorough knowledge and experience with Active Directory, Exchange, DFS, RRAS, RIS, Cluster, NLB, RDS, Terminal Server, IIS, DNS, DHCP, LCS, WSUS, Fore Front, System Center, Virtual Server, Hyper-V, ISA, TMG and Skill in Deployment GPO. Experience in the best practices of ITIL (Incident, Problem, Change, Release, Configuration, Availability, Capacity, Service Level and Service Desk), ISO 27001 and Project Management. Always working with good personal relationships, promptness and courtesy at all levels, and the propensity to interact consciously and participate within a team. I Participated in complex projects such as Migration Exchange 2003 to 2007. Active Directory 2003 to 2008, IIS 6 to IIS 7, ISA to TMG, Implementation and Management Environment DR (Disaster Recovery). Extensive knowledge in planning and documentation of physical infrastructure and logic.

    $111.11 /hr
    0 hours
    0.00
  8. Kishan Pandya

    Kishan Pandya

    IT Professional

    United States - Last active: 04/14/2014 - Tests: 2

    • Well-versed in computer hardware, operating systems, and various software (Excel, PowerPoint, Word, Adobe Photoshop, Eclipse) • Experienced in Java and C programming languages, Visual Basic macros • Awarded multiple Customer Service Awards at the Rutgers University Office of Information Technology • Received certificate from AT&T management for ‘Excellent Customer Service’ • Sound knowledge in networking; proficient in Cisco and Juniper routers, TCP/IP, MPLS, MLPPP, BGP, VoIP, PNT, OSPF • Six Sigma (White and Yellow Belt) • SaaS, FoxPro, LotusNotes, SharePoint, Oracle Agile, PLM • RFP, BRD, Project Management

    $44.44 /hr
    0 hours
    0.00
  9. Daniel Kinnier

    Daniel Kinnier

    Expert Data Management Specialist

    United States - Last active: 05/27/2014 - Tests: 2

    Dan has over 18 years of experience as a Technical Specialist in Data Management, including designing custom tools, implementing them and training others in their usage, with a particular focus for the past 8 years on corporate learning and development environments focusing on software, process improvement, project management and customer service. Dan started his career in Maryland as a processor in a real estate / mortgage-processing firm, adjusting and improving on computer-generated legal templates as required on a situational basis before moving on to Johns Hopkins Hospital, where he became the project lead for physicians preparing articles for publication or presentations for large meetings, creating advanced templates for future use. From there he moved on to assisting healthcare insurance management firms and brokerages, converting their existing sales presentations from manual-entry to a more automated state and creating network-accessible databases to track all existing sales presentations and rate quotes. After moving to California, his experience brought him to the attention of PricewaterhouseCoopers Learning & Development, where he created custom report templates and multiple databases where employee learning statuses, course registration and departmental workflow could be tracked, as well as creating learner registration solutions both in the firm’s LMS and an external vendor. Utilizing knowledge acquired through both onsite and project management experiences with multiple high-profile nationwide programs involving thousands of learners, he was able to act as either project lead or support whenever necessary, including training for his fellow team members on custom processes he created and managing a team of Learning Management Specialists for one nationwide program consisting of a grouping of multiple courses. Additionally, Dan has experience in creating PeopleSoft queries, as well as being a primary resource for many learners, supervisors, managers, directors and partners with regards to software capabilities and custom projects. He also provided desk level support to managers, supervisors and associates by answering software-related questions and providing one-on-one training when needed. Software packages / skills: • Microsoft Excel, Access, Word, PowerPoint, Visio, Outlook • Visual Basic and SQL • PeopleSoft • Lotus Notes • StarCite • HP Service Manager

    $38.89 /hr
    0 hours
    0.00