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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Omer Javaid

    Omer Javaid

    Executive Support Officer with Project Management Skills

    Pakistan - Tests: 9

    I am a professional, dynamic, and skilled "Native English Speaker" with extensive knowledge of handling various Customer Service Management activities, & who is looking forward to be the part of a renowned organization. I have rendered remarkable results in my extensive 6+ years work span. I have got professional working experience with Customer Service tools like Zendesk, Rhino Support, Fresh Desk, Trello, LimeLight, etc. Abreast I have been leading Customer Service department (for 2+ years) for one on the international organization while using TALEO, and other Customer Service Management tools. In addition, I possess excellent motivating, persuasion, and communication skills. I am strategic planner who has got excellent grip over research and client management.

    $10.00 /hr
    4,385 hours
    4.81
  2. Azat Koomanov

    Azat Koomanov

    IT Professional and translator with many years of experience

    Kyrgyzstan - Tests: 9 - Portfolio: 2

    Since my childhood I was passionate about computers. I used my passion to become my area of expertise. I have experience in many areas of IT: Systems administration (Linux servers, FreeBSD servers, Windows servers), technical support, building websites. My another passion is about languages. I'm a native Russsian speaker and have experience in oral/written translations from English into Russian and viсe versa.

    $11.11 /hr
    5 hours
    4.91
  3. Eduardo Verissimo

    Eduardo Verissimo

    On line free lancer translator

    Brazil - Tests: 2

    Dear friend I'm a native Portuguese speaker with experience in the fields of translations, I work with the follow languages: Portuguese, English. My translations are reliable, deadline conscious and very committed to the quality of projects that I embrace. My main concern as translator is to retain the essence of the original text, while making the translation perfectly clear to the target audience. I hope we are able to work together, and I am open to discuss values depending on size and duration of projects, as well as continuation of contracts Best regards, Eduardo verissimo

    $11.11 /hr
    6 hours
    5.00
  4. Teri Robinson-Crowe

    Teri Robinson-Crowe

    Ready to Work for you..

    United States - Tests: 9

    I have worked in the IT industry for over 15 years. I am a Certified Computer and Network technician. I pride myself in working hard, and precise to get whatever task completed in a quick, and professional manner. I have worked in customer service, sales, technical support, and many other fields for over 10 years. Whatever you need, I will get it done efficiently and accurately. I always push to learn everyday. There is always something new to learn!

    $10.00 /hr
    8 hours
    5.00
  5. Adeel S.

    Adeel S.

    Podcast Editor and Social Media Marketing Strategist

    United Arab Emirates - Tests: 5

    I am a Podcasting HERO! Have you Recorded an Interview via Skype/Hangout/Call....Background noise? Unwanted Ums and Hmms? Want to sound IMPRESSIVE but Natural?? I'm the guy you are looking for!!! With over 4 years of experience of working with a Many Client in US/UK hosting TOP RANKING PODCASTS!! i have proved that Offshore working is effective and efficient! and have polished my skills as well! I'll give you access to my gDrive/Dropbox so you can upload the files there....My fast and Reliable internet will sync them....I'll do my magic!!....Upload on Libsyn/Soundcloud schedule the release for you...Even more? I'll keep your wordpress site updated too!!! and publish them on iTunes! I offer a SUPER CONVENIENT SERVICE where YOU DELEGATE and I DELIVER! no HASSLE in Between.

    $6.67 /hr
    0 hours
    4.99
  6. Moshiur R.

    Moshiur R. Agency Contractor

    AD,Exchange,Lync, SBS, SCCM, SCOM, HyperV, VMware, VCP5-DCV, MCSE,CCNA

    Bangladesh - Tests: 9 - Portfolio: 13

    || VMware Certified Professional 5 - Data Center Virtualization || MCSA: Office 365, VCP5-DCV, MCSE: Private Cloud, MCITP, MCTS, MCSE, MCSA, CCNA Certified || Over 11 years of experience in Server 2003, 2008, 2012 R2, SCCM, SCOM, VMM, DPM, SCSM, Exchange 2007, 2010, 2013, Office 365, LYNC 2013, VMware vSphere, Hyper-V, SQL, Active directory, GPO, Remote Desktop services (Terminal Server), Virtualization, Clustering, Veeam, Symantec Backup Exec, Windows Azure, NetApp & SAN Administration. Extensive engineering and administration of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Systems Center Operations Manager (SCOM). Administration and Engineering of VMWare ESX on NetApp storage systems. Responsible for the daily physical/virtual network operations of more than 500+ servers. Currently manage teams responsible for both corporate and store level environments including over 4000 clients. Monitor and provide analysis on current system state and make recommendations for improvement of network resources, including load-balancing server usage, system security hardening, group policy consolidation, name resolution and backup strategy. Monitor Servers & Network devices with Labtech, Connectwise, GoToAssist, Citrix Clould Portal Services Manager, LogmeIn, Nagios, SCOM resources, Distributing applications, Patch Deployment, Operating System Deployment through SCCM & Security updates through WSUS as well as SCCM. Design and implement Active Directory with Exchange 2010, 2013, Office 365, Windows Azure, DNS, DHCP configuration and management. Exchange Migration from 2007 to 2010, 2010 to 2013 or Office 365. Server Migration from 2008 to 2012 R2 & Implement lync 2013 remotely for clients as well as administration. Monitor Servers & Network devices Patch Deployment with Labtech, Connectwise, GoToAssist, Citrix Clould Portal Services, LogmeIn, Nagios, SCOM, GFI MAX, Kaseya, N-able,Teamviewer etc. MCSA on Office 365 VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) Microsoft Certified Solutions Associate on Windows Server 2012 & 2008 Microsoft Certified Solutions Expert: Private Cloud Microsoft Certified Solutions Associate on Server 2012 &2008 MCSA on Windows Server 2012 Microsoft Certified IT Professional (MCITP- Server & Enterprise Admin) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching CCNP Routing || Areas of Proficiency and Expertise || System Center Configuration Manager SCCM, SCOM, SCVMM, SCDPM Windows Software Update Services WSUS Windows Server 2012 R2, 2012, 2008 R2, 2008, 2003 SBS 2011, 2008, 2003 Exchange Server 2013, 2010, 2007, 2003, Office 365 Lync 2010, 2013, Skype for Business SharePoint 2013 Hyper-V 2012 R2 VMware vSphere Virtualization Cisco Routers, Switches TMG 2010 Mac OS X Yosemite, iPhone, iPad, Android Support Windows Azure, Amazon Web Services

    Groups: Microsoft Certified Professionals

    Associated with: Micro-Solutionbd

    $27.78 /hr
    2,280 hours
    4.94
  7. Nathaniel Parsons

    Nathaniel Parsons Agency Contractor

    Versatile Customer Service and Support Professional

    United States - Tests: 9 - Portfolio: 8

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions. When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions. Online learning continues to help me build my skill set along with on the job experience.

    Groups: salesforce.com

    Associated with: AGS Solutions LLC Agency, Affordable USA Outsourcing, AGS Solutions LLC

    $14.00 /hr
    7,658 hours
    5.00
  8. Jerome A.

    Jerome A. Agency Contractor

    Project Manager | Customer Service & Technichal Support specialist

    Philippines - Tests: 15 - Portfolio: 3

    The goal is to be the best provider in all platforms and I plan to this by providing you and your customers “Best in Class” service without sacrificing quality. What I offer is 15 years solid experience in the Customer Service, Technical Services & Telesales industry. I've been privileged to have worked for brands like: Dell, Chase & Bank of America as a customer relations officer where I handled customer inquiries, complaints and order processing via phone and email. Microsoft & Vonage providing Level 1 & 2 technical services for newly signed up customers. Troubleshooting home network connections and the installation walk through of equipment purchased, Modern Data Products / Modern Imaging Solution & Branders.com as a Business Development Specialist, where I am tasked to create and maintain good business relationship with existing and new client. Part of the job also is to make cold calls to businesses across the US and Canada with the goal of obtaining new clients.

    Groups: Pro Customer Service

    Associated with: Client Expert Solutions, Allied Philippine Contractors Agency

    $15.00 /hr
    11,246 hours
    5.00
  9. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,285 hours
    4.91
  10. Aftab Ahmad

    Aftab Ahmad Agency Contractor

    System Administrator

    Pakistan - Tests: 7 - Portfolio: 4

    From last 7 years, I am working in diverse fields of technology. My core competency is System,Network and Database Administration. 1- Server Administration A- Microsoft Platform Windows Server 2003,2008,2012, Active Directory (AD), GPO, Domain Controller (PDC), ADC, DNS, DHCP, IIS,PLESK, WSUS, RAID, MS VPN, ISA 2000,2004,2006, TMG, Load Balancer, Hyper V, RIS, Backup and Diaster Recovery, Microsoft Exchange Server 2003,2k7 and 2010. Microsoft Windows (Client OS): Win 98, win 2000, XP, Windows Vista, Windows 7 and Windows 8 Microsoft Office: MS Office 2003,2007, 2010 n 365 B- Linux/Open Source Platform : Fedora, Linux 5 (Basic and Advance Server), Ubuntu, centos C- Recording/Voice Logging: NICE , Racal, Thales, Cybet Tech, Logfinty 2- Network Administration (CISCO AND JUNIPER): LAN, VLAN, WAN, OSPF, RIP, IGRP, EIGRP, ACL, VPN, Firewall (ASA,PIX, Alto) 3- Database Administration: i have OCP training, passed the 11gSQL fundamentals paper I-Installation, configuration and upgrading of Oracle server software and related products II-Patch management and control III-Plan growth and changes (Capacity Planning) IV- Project management and maintenance of the logical and physical V-Perform general technical troubleshooting VI-Collaboration with the development team in creating VII-Methodology to implement changes to database systems VIII- Establish and maintain sound backup and recovery / DR policies IX-Perform database tuning and performance monitoring X- Perform application tuning and performance monitoring XI- Report Database issues to higher management XII- Interface with Oracle Corporation for technical support XIII- Setup and maintain documentation and standardsPredicting future Oracle trends for Hardware usage and user load

    Associated with: MUZARSH Offshore Services

    $28.00 /hr
    14 hours
    5.00