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Helpdesk Job Cost Overview

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Upwork Helpdesk Jobs Completed Quarterly

On average, 43 Helpdesk projects are completed every quarter on Upwork.


Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015
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Jamela May Aznar

Jamela May Aznar Agency Contractor

IT Helpdesk / Technical Support Professional

Philippines - Tests: 6

Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

Associated with: Golden Ratio Customer Experience Solutions

100% Job Success
$4.44 /hr
2,946 hours

Rojhel Vahn Sanchez

Rojhel Vahn Sanchez

Outstanding Email Support proficient with Helpdesk

Philippines - Tests: 5 - Portfolio: 3

In a short span of time, I have gained sets of skills particularly in the field of Customer Support. Currently, I am part of the Support Team at Jayride - an online marketplace for booking ground transportation. I am equipped with substantial and fundamental background in analyzing customer service quality results by observing, evaluating, and re-designing processes; implements changes successfully. Most of all, I am committed to your project and helping you achieve your goals!

100% Job Success
$11.11 /hr
3,126 hours

Senthil Kumar N

Senthil Kumar N Agency Contractor

Computer Savvy with 8+ year of Experience in IT

India - Tests: 8 - Portfolio: 1

A Good Hardworking, friendly Contractor – Every team needs one of best contractor, and there’s none better than me. To be an efficient person in handling challenges in the work and utilize my skill sets to the best of my ability.My most priority working in oDesk is to get employer's satisfaction by providing quality work within given time. I have done many projects in Odesk and got good feedback from my employer. I have good skills in Software testing, Manual testing, Data Entry, Web Research, Data mining jobs. I always want to learn new technologies to improve my knowledge and skills. I would like to have long term relations with my employers and I am sure I will be good to be a part of any team I work for. When hiring a contractor on any marketplace like oDesk, it will be more difficult for the employer to find the right candidate with honesty, integrity, knowledge and expertise. They have to look for the contractor who is committed to achieve the best possible result for you. Then you have deal with the person who have all the above, Which my profile perfectly suits and my focus is on creating a relationship of respect and trust with all my clients.

Associated with: Tech Click

100% Job Success
$11.11 /hr
5,895 hours

Ricardo Ramel Casas

Ricardo Ramel Casas Agency Contractor

Senior Customer Services Rep, Helpdesk Support, Transcriptionist, RN

Philippines - Tests: 7 - Portfolio: 6

Thank you for visiting my profile, you definitely found what you are looking for! My name is Ricardo Ramel Veneracion Casas I'm a Registered Nurse by profession but I chose to be a customer service/recruiter champion; I know that what brought you here is the need to fill an opening at your company and that you are looking for the best customer service agent for you clients that you can get at an affordable price. I know that if you take a couple of minutes and read over my profile; you will feel comfortable knowing that you have found the right person! You can rest assure that I will work just as hard for you as I have with those contact centers that I worked for professionally. I always exert all my effort to accomplish any task at hand! Expert competence in Customer Service skills. Excellent ability to multitask and to work in a fast–paced environment, meeting your strict deadlines. Exceptional versatility and adaptability in any tasks given. I have excellent interpersonal skills, confident and poised in interactions with individuals at all levels. I am an organized individual with exceptional follow through-abilities with client or customer involved. I love working in a challenging environment. I am detailed oriented and resourceful in the completion of projects or tasks involved. Having handled different levels of responsibilities within the operations group, I am well versed in customer service principles, technical support, quality assurance and leadership development. I would like to know how I can assist you, I encourage you to get to know more about the details of my career performance, please contact me. Let's work together to make your campaign a success. Happy to be of service!

Associated with: Ultimate Support Board, DigiNomads

$13.33 /hr
2,049 hours

Jonel S.

Jonel S. Agency Contractor

Reliable Technical Support | HelpDesk | Sound and Video Editor

Philippines - Tests: 11 - Portfolio: 1

A dedicated IT professional with 9+ years combined experience in Systems Administration, Software Support Specialist and Network Solutions Maintenance. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms. Expert in computer hardware systems beginning with assembly, repair and troubleshooting. Skills: • System Administration, Windows Active Directory, IIS, Citrix, XenApp, ERP, Zimbra Administration, VMWare, VOIP, MailChimp, Zapier • Webserver Technologies, Apache, MySQL, phpMyAdmin, XAMPP, Webhosting Technologies, Application Servers, Database Servers • Linux Administration, CentOS, Debian, Ubuntu, Raspberry pi, NOOBs, Raspbian, Kali Linux, LOIC, Tor, bash/perl scripting, Bitcoin Mining Technologies, Hackintosh • Very Proficient in Troubleshooting Network and System Issues • Knowledgeable in Network Designs (CCNA) CISCO IOS • Apple iDevice development/technologies, Xcode • Web development using Content Management Systems like WordPress, TeamSite, Joomla! and Drupal. CRM tools like SugarCRM. HelpDesk and ticketing system using Zendesk, Hesk and Kayako • Flash and Action Scripting, HTML, ASP, PHP, CSS • Video Editing, Adobe Premiere Elements 12, Final Cut Pro X, Camtasia Studio 8, iMovie. • Fidelio Cruise Software / Micros Fidelio Point of Sale

Associated with:

100% Job Success
$11.11 /hr
2,228 hours

Gil G.

Gil G.

Support Services, Helpdesk, Email/Chat/Online Tech, Social Support

Philippines - Tests: 9 - Portfolio: 11

Availability: Saturdays and Sundays, 8am-8pm Eastern (8pm-8am Philippines). Hours other than these, please contact me so we can discuss. Presently, I work as Support Services Specialist for a Contact Center in Maine, USA. Day-to-day tasks involves assisting agents with technical issues with their workstations, work applications and tools, network and internet connectivity, handling tickets through an internal ticketing system, agent monitoring, and other temporary one-time tasks and projects as requested by management. With 9 years of work experience in the outsourced support for IT products and services, you can hire me for several different roles. I would also like to learn new skills, tools and processes related to this field. I am well abreast with computer hardware setup and troubleshooting, in configuring Windows Operating Systems (Windows XP, Vista, Windows 7, Windows 8), in optimizing computer performance and in troubleshooting problems with Windows, Printers and Malware/Virus issues. I have worked with top reputable companies like Convergys, Acquire Asia Pacific and Dell. I am very trainable and a fast learner. I am keen with quality of service and process and procedures. I have a short (6 months) experience in sales being an Account Executive for but due to my strong interest in technology and computers, I then moved to working  as Technical Support starting 2005 at Convergys. My longest work experience is from 2009 to 2014 as a Client Technical Support Senior Associate at Dell Computers / (Dell International Services Philippines, Inc.) and in the past year I have been under the Dell Tech Concierge department which is the Premium Phone support service provided by Dell to its customers. Over these years, I have worked over the phone providing support to customers for desktop and laptop hardware and software problems and sometimes simply providing common sense knowledge regarding computer usage. As part of my work, I have continuously received training and education about computer technologies, Windows Operating Systems, Microsoft Applications and other 3rd Party Software commonly found in most computers. In my work as a Tutor/Teacher in a tutorial agency before working formally in the Call Center Industry, I have experienced that seeing your student learn and seeing them happy and glad with what you have taught them gives you that golden feeling of happiness. And this is the reason why I would also love to work or be trained as an educator or some sort of teacher especially in a field I am familiar with. You can hire me for these different roles: Virtual Assistant, Web Researcher, Encoder, Email/Website/Online/Chat Support, Technical Support, Application/Software Support, Software Tester, Proof reader, Social Media Responder, Online Community Support, English Tutor, Computer Skills Tutor/Educator.

Groups: Pro Customer Service

100% Job Success
$10.00 /hr
3,662 hours

Richard Nyakundi

Richard Nyakundi

Zendesk Expert, Technical Support and Customer Support Manager

Kenya - Tests: 7 - Portfolio: 1

Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

90% Job Success
$16.67 /hr
1,927 hours

Antonia K.

Antonia K.

IT support technician - Expert in data entry and web research.

Netherlands - Tests: 4

I'm a highly experienced IT support technician and an expert in Data Entry and Web Researching. I have worked for many years in the IT field, I'm highly motivated and my goal is to always give my best to provide a high-quality service. I'm also an experienced translator offering a wide range of services(editing text, translating any text,book, or website content from English to Greek and vice versa, subtitling).

$11.00 /hr
3,684 hours

Olive Abasta

Olive Abasta Agency Contractor

Admin Assistant, VA, Web Researcher, Data Entry, Product Research

Philippines - Tests: 14 - Portfolio: 11

***Top 5% of Successful Odesk Freelancers*** My goal is to contribute success in your company or business - where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Associated with: Global Tech Solutions

100% Job Success
$5.56 /hr
3,617 hours