English-Turkish Translator | Sales and Telecom Associate
PROFILE: High-performing sales, customer service, and Turkish-English translator with over 10 years of experience seeking employment in the translation or sales industry. I regularly receive positive recognition from clients and I constantly exceed expectations.
SERVICE: Sales professional. Strong appetite for success. Positive attitude. Handle escalations. Technically adept. Work independently or in a team. Keep Quality Score of 85%–100%.
TECHNICAL SKILLS: CRM (Salesforce), API, Telecom Systems (Level3, Global Crossing, AllSteam), Windows, Mac OSX, MS Office (Word, Excel, Outlook, Powerpoint), Corel WordPerfect, Adobe Acrobat, Basic HTML
LEADERSHIP: Experienced trainer and mentor. Responsible for monitoring up to large groups of agents. Handle escalations. Expert at facilitating change in the workplace.
REWARDS & RECOGNITION:
• Exceeded company sales targets in total monthly revenue (J2 Global: Campaigner, 2014)
• Circle of Excellence award for best in management (J2 Global: MyFax, 2008–2011)
• Brought high call volumes down by 40% (J2 Global: MyFax, 2012)