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Last updated: October 1, 2015
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Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,602 hours

Ann catherine M.

Ann catherine M.

Technical Support Specialist, Expert in Computer Hardware and Software

Philippines - Tests: 6

Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. Worked for a year in a call centers as Technical support professional, serving customers through voice or chat support to resolve issues with hardware and software installation and troubleshooting. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over three years experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work. Expert in Siebel,right now database , Cisco VoIP, Microsoft word, Microsoft excel,microsoft PowerPoint, Very knowledgeable in troubleshooting of computer peripherals products such keyboards,webcams,headsets(wireless),Expert in yahoo messenger , Video HD, Skype, Very Proficient in websearch engines such as Google search, yahoo, wikipedia,,, whitepages, yellow pages,

100% Job Success
$4.44 /hr
2,506 hours

Vahram M.

Vahram M. Agency Contractor

Expert of Streaming Technology for iOS | Android | WP

Armenia - Tests: 4 - Portfolio: 2

My profession is: WebRTC, NaCl, XMPP, SIP, RTP, RTMP protocols; VP9, VP8, H.265, H.264, Opus, Speex, AMR, GSM, G.7xx Video and Voice encoding and transmission; OpenFire, Red5, Asterisk, OpenSips Servers; TLS, SSH, RSA security; TCP and UDP sockets, Tunneling, TCP over UDP. My experience in software development is 15+ years. Last 6 years I am working in mobile application development, especially with Video Chat, Audio Calling, Instant Messaging and other Multimedia solutions.

Associated with: Be Interactive

100% Job Success
$33.00 /hr
6,525 hours

Rhey Anthony Ramirez

Rhey Anthony Ramirez

Joomla/Wordpress/Cpanel/Virtual Assistant/ Marketing/ Customer Service

Philippines - Tests: 19 - Portfolio: 47

What I know? ✓ Create Instructional Videos using camtasia ✓ Create Video out of powerpoint presentation or flash video. ✓ PHP programming ✓ Configure themes (html, wordpress, joomla) ✓ Install and configure vanilla forums in your hosting ✓ Install and configure Lime Survey in your hosting for surveys, polls and online exams ✓ Implement Opt - in Designs to capture emails for subscription and marketing. ✓ Modify joomla and wordpress codes. ✓ OSE membership software expert - modification when needed. ✓ Modify template CSS codes to match the existing needs if the default settings needs tweaking. ✓ More than 5 years experience on Customer Phone, chat, email Support. ✓ Research for your business. ✓ I do web designing and web development for your business or for your personal use. ✓ Integrate Clickbank and adsense to your website. Web Hosting knowledge: setup website, forward domain, point domain to specific folder. ✓ Godaddy ✓ Siteground ✓ Hostgator ✓ FatCow ✓ Cpanel ✓ BlueHost ✓ Hostgator ✓ many more. Computer Remote Access Expertise: ✓ Mac Applications installation and assistance ✓ Windows installation on mac assistance ✓ installation of applications for windows / MACs ✓ Advice and Tutorials about your computer My current Skills are as follows: ✓ php and sql, css ✓ create website like forums, e-store, with log in, registration and more. ✓ SEO ready websites ✓ Video Editing and after effects template editing ✓ Optimize Press ✓ Create a Wordpress based website ✓ Convert JPEG or PDF Files into MS Word/Excel Format ✓ Submit/Upload your videos to video sharing sites ✓ Make Good Reviews for your Business ✓ Sending Bulk/Individual Email ✓ Transcribe Audio/Video Files into Text format and proof read. ✓ Edit or Retouch Pictures ✓ Create a joomla based website ✓ Research and rewrite articles. ✓ update wordpress and joomla site content. File Sharing: ✓ Google Drive and Docs for simultaneous editing. ✓ Dropbox ✓ I am also familiar with the following Social Media Websites: ✓ Facebook, Twitter, LinkedIn, Blogger, Hootsuite,, Google Docs, Google ✓ Plus, Wordpress, SocialOomph, Gist, Four Square, Nimble and many more.

Groups: Application Developers Alliance, Bluehost Developers and Designers...

100% Job Success
$16.67 /hr
6,423 hours

Ray stephen S.

Ray stephen S.

Technical Service Representative

Philippines - Tests: 1

I'm a computer enthusiast and a technical person. Love working and troubleshooting computers and stuff. I worked before as a level 2 technical associate which caters advance troubleshooting in network/ internet configurations, software and email client issues. I am looking forward to work as a Technical support specialist, I am pretty sure I will be an asset due to my inclination of technology and gadgets and experience.

100% Job Success
$5.56 /hr
2,875 hours

Delfin Jr III Ylaya

Delfin Jr III Ylaya

Expert in Live Chat, Email and Phone Customer Service Representative.

Philippines - Tests: 10 - Portfolio: 2

Expert in Live Chat and Ticket Management, Email and Phone Support for both Customer Service and Technical Support. With more than 10 years of experience on different Customer Service-related fields, I have developed myself to be a good and competitive person and I am always willing to discover new heights in my career. I am also a highly proficient typist who keys an average of 75 wpm of precision. I am expert with most office software, including MS Office, Excel, Access, and PowerPoint.

100% Job Success
$7.78 /hr
4,416 hours

Zarrah M.

Zarrah M.

Professional Customer Service Representative

Philippines - Tests: 2

I worked as a Customer Service Representative in a BPO company here in the Philippines in which I handled a Travel account for 3 years, mastering 2 GPS, Sabre and Amadeus. I have experienced working as a Live Chat Operator for a Luxury Car Rental Company and an Online Shop, both based in the US. I also have an experience with Magento and Zendesk in solving tickets. I am a fast learner, competitive, flexible and I can easily adapt to new things. I am willing to share my knowledge and skills as an experienced customer service representative and I am also willing to learn new and more skills from my future clients.

94% Job Success
$5.00 /hr
1,670 hours

Mary anne L.

Mary anne L.

Content Manager (HTML), Virtual Assistant, Email Support, Multi-tasker

Philippines - Tests: 9 - Portfolio: 3

Self-motivated and very dedicated when it comes to work. Well-organized and task-driven person. Exceeding expectations is the goal. HTML | Salesforce | Wordpress | Mailchimp | Highrise | Zoho Experiences in: Content Manager for Wordpress Virtual Assistance Customer Support Sales Email Support Lead Generation and Qualification Web Research & Data Entry Blog management Recruiting Officer *Fluency in both written and oral English * Reliable in providing excellent service * Guaranteed trustworthy * Exceptional time management skills * Typing speed = 55 words per minute * Fast learner * Very keen to details * Open-minded

100% Job Success
$11.11 /hr
6,083 hours

Umaima I.

Umaima I.

Customer Service Certified | Team Leader/ Customer Service

Pakistan - Tests: 3 - Portfolio: 1

Over 6+ years of Customer Service Representative / Team Lead in Telecommunication Company (UFONE - GSM). I have an extensive experience working in a Customer Service industry. I have proven ability to determine answers and solutions quickly and to handle complaints effectively. I am energetic, results-driven customer service professional with more than 6 years working experience and a track record of working well without supervision. I have a comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.

$13.33 /hr
1,383 hours