Helpdesk /Customer Support Professional /German / English
Last active: 6 months ago
Customer Service,Sales ,Technical Support ,Phone Support,Chat Support ,Helpdesk ,Telephone and Remote Handling, Email Handiling ,Microsoft OS ( Microsoft Servers ),Linux Desktop and Servers, Antivirus Software Support, Networking ,TCP/IP ,Secure as a service Software Support ,Translation : German - English ,Translation : English - German , Journalism ,Content Writing ,Article Writing ,Creative writing ,Microsoft Word , Microsoft Excel,Google Docs ,Internet research ,Teamviewer ,Citrix ,Outlook , Thunderbird ,Skype ,Lync
I have over 3 years of experience with multinational corporations
I have provided Customer and Technical Support to various
industries and businesses. I specialize in phone support, including
both inbound and outbound calls, chat and email support.
I am very good at communicating both with technicians/engineers and
non-technical clients .I can deal with irate customers and help
them out with their concerns. My core competency lies in
processing data quickly and accurately, no matter what the volume
is. I enjoy contributing to the success of my employer.
I can easily adapt to the right tone and style. I love being
inventive and take part in different creative activitys.
A list of my skills includes but is not limited to:
*Excellent written and verbal communication skills
*Excellent organizational skills
*Able to fulfil tight deadlines
*Able to learn and implement new information quickly