Ma andrea L.
Article Writer/SEO/Research/Email Support/Social Media Marketing
I am a full-time freelancer with 12 years working experience in the Business Process Outsourcing industry. I hold a Bachelor’s degree in Arts, Major in Communication Arts in one of the best universities in the Philippines.
With my work experience, I was able to acquire and enhance the following:
Customer Service Support – I worked as a Customer Service Representative for 2 years. I was able to develop patience and understanding in dealing with simple to complex customer concerns. It also allowed me to develop my skills in problem solving and decision making by ensuring that I provided win-win solutions for the customer and the company.
Performance Management and Leadership Skills – When I got promoted as a Team Manager, I had the privilege of managing a team of 15-16 agents of diverse backgrounds. As their team leader, I provided over-all support to my agents through continuous coaching and feedback. We worked as a team, which resulted to most of them achieving the position that they wanted as they grew in the company. I am also assigned to do administrative tasks for their attendance and payroll.
Presentation Skills – As I moved up in the company as a Senior Officer, I became adept in using Microsoft PowerPoint for my presentations and facilitate training sessions for our newly promoted officers.
Data Gathering, Analyzing, and Reporting Skills- As I grew in my position, I acquired skills in using Microsoft Excel for my reports. Since I deal with huge amounts of data and data gathering and analysis is a huge requirement in my previous job, I was able to maximize excel to summarize and analyze data for my audits and my reports using pivot, charts and formulas.
Writing Skills – I attended a training class in business writing to improve my skills in writing. I enhanced my writing skills by creating high-impact reports. Generally, the audience of my reports includes managers, and senior management, which includes department heads, Chief executives and even the owner of the company. Outside of work, I love to write about anything under the sun. In the past, I also managed a personal blog which contains reviews of the products I have purchased. I am also an active Facebook and Instagram user where I share my thoughts and views on various topics like fashion, current events, relationships, etc.
Auditing Skills – I hold a Bachelor of Arts degree, but I was able to transition to this kind of job. This just proves that I am able to learn something new, and excel in it. As an Internal auditor Manager, I developed the skills in paying close attention to the details of the processes I audit. Further, I am able to recommend necessary improvements for the processes I audit.
I maintain social media accounts in Facebook, Instagram and Twitter. I also maintain a Facebook page, which currently has more than 1,000 likes. I can be your Social Media Manager as I am well-versed in these types of platforms.